Reviews
Write a reviewJacob was great he took really good care of us.
Jacob was great he took really good care of us. Also Ronny in the service department is the best as well.
Jacob was great he took really good care of us.
Jacob was great he took really good care of us. Also Ronny in the service department is the best as well.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Christi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very Grimmie and unprofessional.
Very Grimmie and unprofessional..I called Tom Martino on this dealership. Times up jeep! D
Very Grimmie and unprofessional.
Very Grimmie and unprofessional..I called Tom Martino on this dealership. Times up jeep! D
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I will be bringing my jeep back!!! I had Tom Martino's guy check it out and your "what we did, doesn't have anything to do with your issues" won't fly this time! See you next week....
Hi, we are disappointed to learn of your experience here at AutoNation Chrysler Jeep Arapahoe, but will take this opportunity to improve. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 900-0794. We hope to hear from you.
Sure, you'll have every opportunity to "make it up to me "when I bring the jeep back in next week. You failed ON EVERY LEVEL...... It's pretty sad that it took me calling Tom Martino for you all to even consider doing the right thing! See you next week.
Yanin was great and kept me up to date on the progress of
Yanin was great and kept me up to date on the progress of my Jeep. Great customer service all around!
Yanin was great and kept me up to date on the progress of
Yanin was great and kept me up to date on the progress of my Jeep. Great customer service all around!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my car in to have the oil changed and tires
I took my car in to have the oil changed and tires rotated. Friendly service and the GM is exceptional.
I took my car in to have the oil changed and tires
I took my car in to have the oil changed and tires rotated. Friendly service and the GM is exceptional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service!
Great service! Unfortunate to have to have a start/stop auxiliary battery replaced but they did it quickly and kept me informed throughout. Hilario was a great service advisor. Will continue to visit this dealership.
Great service!
Great service! Unfortunate to have to have a start/stop auxiliary battery replaced but they did it quickly and kept me informed throughout. Hilario was a great service advisor. Will continue to visit this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great service on my Jeep.
Great service on my Jeep. Great communication and fixed what no one could figure out.
Great service on my Jeep.
Great service on my Jeep. Great communication and fixed what no one could figure out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Henry, Service Advisor, is EXCELLENT!
Henry, Service Advisor, is EXCELLENT! This service visit took over 2 months to complete. Jeep parts were held up because of the F****** UAW Strike! Henry was on top of what was happening and communicating with me very well. His CUSTOMER SERVICE ON THIS WAS ABOVE AND BEYOND! Because of the STRIKE, next time I'll buy a Mercedes GL. I've owed 15 NEW Jeep since 1988. I have worked with this Dealership for 5 years now. Also AJ, Wes, Rebecca have helped me in the past. Thanks!!
Henry, Service Advisor, is EXCELLENT!
Henry, Service Advisor, is EXCELLENT! This service visit took over 2 months to complete. Jeep parts were held up because of the F****** UAW Strike! Henry was on top of what was happening and communicating with me very well. His CUSTOMER SERVICE ON THIS WAS ABOVE AND BEYOND! Because of the STRIKE, next time I'll buy a Mercedes GL. I've owed 15 NEW Jeep since 1988. I have worked with this Dealership for 5 years now. Also AJ, Wes, Rebecca have helped me in the past. Thanks!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
I had a scheduled appointment with the service
I had a scheduled appointment with the service department. It took three days for them to start looking at my vehicle and another two and a half days to fix what turned out to be a loose connection under the passenger seat. I had brought the car in last year four times for the same issue: airbag light was coming on. They initially said they needed to replace the wiring harness under the passenger seat but then replaced the airbag. It seems they should have gone to the wiring harness first. Five days for a loose connection, and they didn’t even wash the car before giving it back (not a big deal, but another example of the dealership's lack of customer service).
I had a scheduled appointment with the service
I had a scheduled appointment with the service department. It took three days for them to start looking at my vehicle and another two and a half days to fix what turned out to be a loose connection under the passenger seat. I had brought the car in last year four times for the same issue: airbag light was coming on. They initially said they needed to replace the wiring harness under the passenger seat but then replaced the airbag. It seems they should have gone to the wiring harness first. Five days for a loose connection, and they didn’t even wash the car before giving it back (not a big deal, but another example of the dealership's lack of customer service).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 900-0794 -- we hope to hear from you soon.
Easy in, easy out and the best part was there were no
Easy in, easy out and the best part was there were no surprises. Plus a nice surprise, they even washed it...
Easy in, easy out and the best part was there were no
Easy in, easy out and the best part was there were no surprises. Plus a nice surprise, they even washed it...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
False warranty. False statements.
Pulled us in with a 1-year/30K mile warranty, then dropped it after we agreed to purchase the Jeep. Also, falsely stated they had sent paperwork and blamed notary was holding it up, when the notary didn't have it. Later, blamed Mavsign for their delay.
False warranty. False statements.
Pulled us in with a 1-year/30K mile warranty, then dropped it after we agreed to purchase the Jeep. Also, falsely stated they had sent paperwork and blamed notary was holding it up, when the notary didn't have it. Later, blamed Mavsign for their delay.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Scott, we are deeply disappointed by your experience at AutoNation Chrysler Jeep Arapahoe. If you are willing, please call our General Manager at (303) 900-0794 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
