Reviews
I paid for a trailer hitch and wiring the hitch was used
I paid for a trailer hitch and wiring the hitch was used that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them and the owner claimed they never installed the hitch and further more they don't even have locks there he was kind enough the beat and break the lock off for me the service manager should be in charge of a latrine they will rip you off with the crap they pulled on me customers please be aware double check whatever they should. Do for you they're crooks I got a used hitch and paid for I thought would be a new one
I paid for a trailer hitch and wiring the hitch was used
I paid for a trailer hitch and wiring the hitch was used that they put on plus it had a lock on it I confronted the service manager and he flat out lied to me stating that he hitch installed it I went them and the owner claimed they never installed the hitch and further more they don't even have locks there he was kind enough the beat and break the lock off for me the service manager should be in charge of a latrine they will rip you off with the crap they pulled on me customers please be aware double check whatever they should. Do for you they're crooks I got a used hitch and paid for I thought would be a new one
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ted was the nicest and most help car salesman I have ever
Ted was the nicest and most help car salesman I have ever dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the staff was equally as helpful. I will definitely come back here next year to replace my second vehicle.
Ted was the nicest and most help car salesman I have ever
Ted was the nicest and most help car salesman I have ever dealt with. He took the time to explain everything in detail and make sure we were absolutely happy and comfortable with our new vehicle. All of the staff was equally as helpful. I will definitely come back here next year to replace my second vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My only complaint was that I wasn’t able to take my test
My only complaint was that I wasn’t able to take my test drive by myself.
My only complaint was that I wasn’t able to take my test
My only complaint was that I wasn’t able to take my test drive by myself.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I had a great experience with this dealership.
I had a great experience with this dealership. Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :)
I had a great experience with this dealership.
I had a great experience with this dealership. Jay Jay worked with me and made sure all my questions were answered as well as questions I didn’t know I had, especially as a first-time buyer :)
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We're thrilled to hear Jay Jay took such great care of you and made your first car-buying experience a positive one. 😊 It means a lot to be part of such an exciting milestone—congratulations on your new vehicle, and welcome to the Zeigler family!
Was not planning on buying when I stopped in, just
Was not planning on buying when I stopped in, just looking for something in the future, left with a great new car.
Was not planning on buying when I stopped in, just
Was not planning on buying when I stopped in, just looking for something in the future, left with a great new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your review! We're thrilled to hear that your visit turned into an exciting new car day! 😊 It was a pleasure helping you find the right fit. Enjoy your new vehicle, and don't hesitate to reach out if you need anything down the road!
A BIG shout out to Mike the parts delivery driver!
A BIG shout out to Mike the parts delivery driver! He is the best! A very friendly man that always has a smile on his face. Keep up the good work Mike, we love you up here in the great Northern part of Michigan! We could not ask for a better parts delivery guy!
A BIG shout out to Mike the parts delivery driver!
A BIG shout out to Mike the parts delivery driver! He is the best! A very friendly man that always has a smile on his face. Keep up the good work Mike, we love you up here in the great Northern part of Michigan! We could not ask for a better parts delivery guy!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Martha, thank you so much for the awesome shoutout to Mike! We're lucky to have him on the team, and it’s clear the feeling is mutual up there in Northern Michigan! We'll make sure he sees your kind words—they’ll definitely put an even bigger smile on his face. Thanks again for the love and support! – The Zeigler Grandville Team
Lisa was so kind and helpful!
Lisa was so kind and helpful! She worked with me to get the best price, took the time to send extra videos and pictures of a vehicle to help with the process! The dealership had quick responses to any questions I had. Felt like you were talking to a family friend at the dealership.
Lisa was so kind and helpful!
Lisa was so kind and helpful! She worked with me to get the best price, took the time to send extra videos and pictures of a vehicle to help with the process! The dealership had quick responses to any questions I had. Felt like you were talking to a family friend at the dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We're so glad Lisa made the experience feel personal and helpful—she truly goes above and beyond. We appreciate your kind words and hope you love your new vehicle!
Lisa was very helpful with the vehicle I bought showed me
Lisa was very helpful with the vehicle I bought showed me the history of the car and service reports gave me a good deal. highly recommend.
Lisa was very helpful with the vehicle I bought showed me
Lisa was very helpful with the vehicle I bought showed me the history of the car and service reports gave me a good deal. highly recommend.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Maxwell! We're thrilled to hear Lisa was such a helpful part of your car-buying experience. Taking the time to walk you through the vehicle history and service reports—and making sure you felt confident in your purchase—is exactly the kind of care we aim to provide every customer. We're grateful for your trust and recommendation, and we're so glad you chose Zeigler Grandville. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything in the future!
There was an issue and some miscommunication, but staff
There was an issue and some miscommunication, but staff resolved it to my satisfaction. Thank you!
There was an issue and some miscommunication, but staff
There was an issue and some miscommunication, but staff resolved it to my satisfaction. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your patience, Elokin! We’re glad our team was able to make things right, and we appreciate the opportunity to turn it around.
Ziegler is always clean and super welcoming whenever I’ve
Ziegler is always clean and super welcoming whenever I’ve been there to check out a vehicle or to have my own serviced.
Ziegler is always clean and super welcoming whenever I’ve
Ziegler is always clean and super welcoming whenever I’ve been there to check out a vehicle or to have my own serviced.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We’re glad to hear you always feel welcomed and taken care of—appreciate you being part of the Zeigler Grandville family!