Reviews
C.J. did an awesome job of finding the vehicle I wanted.
C.J. did an awesome job of finding the vehicle I wanted. She also made the transaction very easy and enjoyable.
C.J. did an awesome job of finding the vehicle I wanted.
C.J. did an awesome job of finding the vehicle I wanted. She also made the transaction very easy and enjoyable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that CJ went above and beyond to find the perfect vehicle for you and made the process both easy and enjoyable. Your satisfaction is our priority, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, we’re here to help!
Fast and easy transaction.
Fast and easy transaction. CJ did an outstanding job. Glad that Zeigler is very customer focused. Wish they had more parking for customers.
Fast and easy transaction.
Fast and easy transaction. CJ did an outstanding job. Glad that Zeigler is very customer focused. Wish they had more parking for customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and for choosing Zeigler! We're thrilled to hear that CJ provided you with an outstanding and seamless experience. Your kind words about our customer focus mean a lot to us! We appreciate your note about parking and will keep it in mind as we work to improve. If there’s anything else we can assist you with, don’t hesitate to reach out!
We have worked with Harold Ziegler’s dealership for over
We have worked with Harold Ziegler’s dealership for over 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and outstanding customer support from them. I have recommended them to everyone I know that is looking for a vehicle!!
We have worked with Harold Ziegler’s dealership for over
We have worked with Harold Ziegler’s dealership for over 8 years! We have purchased 3 vehicles and have all the services for those vehicles done at the dealership. We have gotten excellent service and outstanding customer support from them. I have recommended them to everyone I know that is looking for a vehicle!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a loyal customer for over 8 years! We truly appreciate your trust in us and your recommendations. We look forward to seeing you again soon!
My reason for the rating is that when I brought in my
My reason for the rating is that when I brought in my 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to tell me that it would be $150 to give me a quote for how much it would actually be! Without paying the $150, I could only get an estimate of $2000-$3000 for the repairs. What I actually found out (after 4 hours of Internet forum research) was that all 07-12 Compasses, Patriots, and Calibers have a rear crossmember made of defective steel (foreign) that was not properly protected from the Michigan winters and salt. This leads to corrosion in 8-12 years that allows weakening and bending of the crossmember and wheel misalignment. This is why my daughter went off the road and incurred a $200 towing bill during the last snowstorm. I have driven almost 100 cars through snow and ice over 40 years and have never had one that would wander as much as this one. Now, I am pretty handy and for $135, I can buy and replace the rear crossmember myself. This time making sure it is protected from the elements. It would have been nice to have an “honest” conversation with the tech, knowing the issue, and understanding that Chrysler was not willing to to support their products that are not safe to drive in Michigan. The reason for the 2 star rating over the 1 star, is that the tech graciously only charged me for the 2 wheel alignment, since they could only align the front wheels. Sorry for the long explanation, but you need to have a better relationship with your customers if you want them to come back. I personally avoid dealerships in general due to the absurd costs, but when I am paying top dollar, I expect to get knowledge and information only a dealership can provide. Thank you for your time.
My reason for the rating is that when I brought in my
My reason for the rating is that when I brought in my 2012 Compass in for a four wheel alignment, I was told that due to “corrosion issues”, the rear wheels could not be aligned. You then proceeded to tell me that it would be $150 to give me a quote for how much it would actually be! Without paying the $150, I could only get an estimate of $2000-$3000 for the repairs. What I actually found out (after 4 hours of Internet forum research) was that all 07-12 Compasses, Patriots, and Calibers have a rear crossmember made of defective steel (foreign) that was not properly protected from the Michigan winters and salt. This leads to corrosion in 8-12 years that allows weakening and bending of the crossmember and wheel misalignment. This is why my daughter went off the road and incurred a $200 towing bill during the last snowstorm. I have driven almost 100 cars through snow and ice over 40 years and have never had one that would wander as much as this one. Now, I am pretty handy and for $135, I can buy and replace the rear crossmember myself. This time making sure it is protected from the elements. It would have been nice to have an “honest” conversation with the tech, knowing the issue, and understanding that Chrysler was not willing to to support their products that are not safe to drive in Michigan. The reason for the 2 star rating over the 1 star, is that the tech graciously only charged me for the 2 wheel alignment, since they could only align the front wheels. Sorry for the long explanation, but you need to have a better relationship with your customers if you want them to come back. I personally avoid dealerships in general due to the absurd costs, but when I am paying top dollar, I expect to get knowledge and information only a dealership can provide. Thank you for your time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're sorry to hear about the difficulties you faced with your 2012 Compass. We appreciate your feedback and understand the importance of open, honest communication with our customers. We'll take your concerns into consideration to improve our service and better assist our customers in the future. Thank you for taking the time to provide this detailed information. Feel free to reach out to me directly at 616-588-4256 if you have any other questions or feedback. I'm here to assist!
Fantastic dealership and very reasonable crew.
Fantastic dealership and very reasonable crew. Derick is the best! Amazing communication. Couldn't be happier.
Fantastic dealership and very reasonable crew.
Fantastic dealership and very reasonable crew. Derick is the best! Amazing communication. Couldn't be happier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mark! We're thrilled to hear you had a fantastic experience with our dealership and that Derrick provided amazing communication. Couldn't be happier!
Got my hood replaced under warranty and had a nice loaner
Got my hood replaced under warranty and had a nice loaner to drive. Got my Jeep back and the body shop did a great job.
Got my hood replaced under warranty and had a nice loaner
Got my hood replaced under warranty and had a nice loaner to drive. Got my Jeep back and the body shop did a great job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad you were satisfied with the warranty work and the loaner vehicle. The body shop did a great job, and we appreciate your feedback!
Very pleasant experience, from the point of checking in
Very pleasant experience, from the point of checking in w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend!
Very pleasant experience, from the point of checking in
Very pleasant experience, from the point of checking in w/ the service advisor, to the comfortable waiting area, to the speed of service. Would highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Rick! We're glad you had a pleasant experience and enjoyed our service and waiting area. We appreciate your recommendation!
Had no idea where the problem was, they diagnosed the
Had no idea where the problem was, they diagnosed the issue shortly after I got there. Problem solved, wok’s fine.
Had no idea where the problem was, they diagnosed the
Had no idea where the problem was, they diagnosed the issue shortly after I got there. Problem solved, wok’s fine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad we could quickly diagnose and resolve the issue for you. Appreciate your trust in us!
GREAT SERVICE THANKS FOR ALL YOU DO FOR YOUR CUSTOMERS
GREAT SERVICE THANKS FOR ALL YOU DO FOR YOUR CUSTOMERS AND THANKS FOR THE PICK UP AND DELIVERY SERVICE
GREAT SERVICE THANKS FOR ALL YOU DO FOR YOUR CUSTOMERS
GREAT SERVICE THANKS FOR ALL YOU DO FOR YOUR CUSTOMERS AND THANKS FOR THE PICK UP AND DELIVERY SERVICE
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin, Thank you for your kind words! We're glad you enjoyed our service and appreciated the pick-up and delivery option. We’re here for you!
Taylor, at the service counter is the best communicator,
Taylor, at the service counter is the best communicator, In a previous service i wasn't happy with the communication and had taken my truck to a different service center with futher work that should have been caught the first time. tayloras up front and honest and will only work with her in the future.
Taylor, at the service counter is the best communicator,
Taylor, at the service counter is the best communicator, In a previous service i wasn't happy with the communication and had taken my truck to a different service center with futher work that should have been caught the first time. tayloras up front and honest and will only work with her in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re so glad to hear that Taylor provided excellent communication and earned your trust. We truly value her transparency and dedication to customer satisfaction. We’re happy to have you as a customer and look forward to working with you in the future!