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Mackey Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (40 reviews)
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (40 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Poor customer service !!!

Would not recommend had my car one day and the whippers were broken . Ny state inspection was day before how did it pass? Then next day windows start going up and down with out the keys in the car or hand also when driving in the rain . When you hook it up it has 6 codes wrong with it sent it back had it a week !!!! Waited approximately 2.5 weeks later get told everything was fixed like I have in text from them saying everything would get fixed!! Show up get told that they’re not fixing the windows and they’re not fixing what they now broke radio is stuck in safe mode !! Windows are broken …..what happen to we will fix all of what is wrong?!?!?also when picked up the car first time it was on e no gas got told oh sorry .

Poor customer service !!!

Would not recommend had my car one day and the whippers were broken . Ny state inspection was day before how did it pass? Then next day windows start going up and down with out the keys in the car or hand also when driving in the rain . When you hook it up it has 6 codes wrong with it sent it back had it a week !!!! Waited approximately 2.5 weeks later get told everything was fixed like I have in text from them saying everything would get fixed!! Show up get told that they’re not fixing the windows and they’re not fixing what they now broke radio is stuck in safe mode !! Windows are broken …..what happen to we will fix all of what is wrong?!?!?also when picked up the car first time it was on e no gas got told oh sorry .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Amazing Service

I was searching for a specific SUV which just happened to be at Mackys. I got there and worked with Derek. He didn't try to push me into the cat and let me take it on a very nice non rushed test drive where it felt natural to drive. After coming back I explained some concerns and he was very knowledgeable about the mechanics of the vehicle and made sure I understood everything. He even got me four brand new tires. When I decides to purchase the vehicle he made sure to get everything done quickly and efficiently knowing I was on a time crunch to sell my current car. I felt like he put me first and even awnsered my hundred of phone calls when I had questions. The day I picked my car up everything was perfect. Trevor even filled my windshield fluid for me before I pulled out of the lot. Thank you everyone for making this a seamless experience for me!

Amazing Service

I was searching for a specific SUV which just happened to be at Mackys. I got there and worked with Derek. He didn't try to push me into the cat and let me take it on a very nice non rushed test drive where it felt natural to drive. After coming back I explained some concerns and he was very knowledgeable about the mechanics of the vehicle and made sure I understood everything. He even got me four brand new tires. When I decides to purchase the vehicle he made sure to get everything done quickly and efficiently knowing I was on a time crunch to sell my current car. I felt like he put me first and even awnsered my hundred of phone calls when I had questions. The day I picked my car up everything was perfect. Trevor even filled my windshield fluid for me before I pulled out of the lot. Thank you everyone for making this a seamless experience for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Garbage dealership

Absolute joke of a car dealership. Notorious for buying luxury crap cars at auction and selling them with many problems. Can't believe they are still in business. The car I purchased had front and rear end damage (hidden with some garbage bondo product that wore off) four different tires that wouldn't pass inspection (they have some shady relationship with the tire place down the road to pass their garbage cars), engine light came on, oil pan came off, burned oil, so many issues. They don't like when customers come back at them to make them be responsible, but they will lie to you just as soon as look at you. Don't waste your time - they sell lemons. Turns out my car was a repo. Do your homework.

Garbage dealership

Absolute joke of a car dealership. Notorious for buying luxury crap cars at auction and selling them with many problems. Can't believe they are still in business. The car I purchased had front and rear end damage (hidden with some garbage bondo product that wore off) four different tires that wouldn't pass inspection (they have some shady relationship with the tire place down the road to pass their garbage cars), engine light came on, oil pan came off, burned oil, so many issues. They don't like when customers come back at them to make them be responsible, but they will lie to you just as soon as look at you. Don't waste your time - they sell lemons. Turns out my car was a repo. Do your homework.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was shopping for a used vehicle while driving by

Hello good selection of inventory very clean vehicles a great place to go buy a vehicle friendly very informative they did all the legwork plates insurance inspections very detailed clean vehicles people there made a difference with my experience absolutely and in one word FANTASTIC, thank you Tyler

I was shopping for a used vehicle while driving by

Hello good selection of inventory very clean vehicles a great place to go buy a vehicle friendly very informative they did all the legwork plates insurance inspections very detailed clean vehicles people there made a difference with my experience absolutely and in one word FANTASTIC, thank you Tyler

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1N6MD27Y74C460562

Bought a 2004 Nissan Frontier from Mackey. They're con artists to say the least. The undercarriage and chassis were coated with some kind of spray to hide the extensive rust. Muffler fell off two days after I got the truck. Brakes, axles, drive line, and everything are beyond repair.

1N6MD27Y74C460562

Bought a 2004 Nissan Frontier from Mackey. They're con artists to say the least. The undercarriage and chassis were coated with some kind of spray to hide the extensive rust. Muffler fell off two days after I got the truck. Brakes, axles, drive line, and everything are beyond repair.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2009 Chevy Avalanche

Got the truck I wanted at a good price. Ric was great to me. I had trouble after 3 days and they replaced the starter for free.

2009 Chevy Avalanche

Got the truck I wanted at a good price. Ric was great to me. I had trouble after 3 days and they replaced the starter for free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Just OK

I called to see a specific used cat and asked the salesperson to let us know if the vehicle got sold before we drove down to look at it. When we arrived the car was out back. When I asked her what was going on with it, she said they had taken a deposit it on it 2 days before... which was the day before I asked about the car. She then asked me if I was interested in some other car... felt like maybe they just wanted to get me there to sell me something so they "forgot" to tell me the other car was sold.

Just OK

I called to see a specific used cat and asked the salesperson to let us know if the vehicle got sold before we drove down to look at it. When we arrived the car was out back. When I asked her what was going on with it, she said they had taken a deposit it on it 2 days before... which was the day before I asked about the car. She then asked me if I was interested in some other car... felt like maybe they just wanted to get me there to sell me something so they "forgot" to tell me the other car was sold.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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people were nice, but didn't buy the truck

Justin was very nice, not pushy and tried hard to sell me a truck. I wasn't interested after driving truck. Don't understand why dealers put cars for sale when they're not fixed. Didn't buy the truck

people were nice, but didn't buy the truck

Justin was very nice, not pushy and tried hard to sell me a truck. I wasn't interested after driving truck. Don't understand why dealers put cars for sale when they're not fixed. Didn't buy the truck

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Look no further!

I just want to say thank you for providing an absolutely magnificent buying experience! Jeff's knowledge and passion for the cars you sell is first-rate, and thanks to his ability to listen and invest himself into my perspective, I am living the dream with my fantastic new Jeep! Thanks also to Justin for the remarkable credit terms you were able to get for me, and for addressing any concerns I had no matter now seemingly small. You truly stand behind your brand and are a cut above the rest!

Look no further!

I just want to say thank you for providing an absolutely magnificent buying experience! Jeff's knowledge and passion for the cars you sell is first-rate, and thanks to his ability to listen and invest himself into my perspective, I am living the dream with my fantastic new Jeep! Thanks also to Justin for the remarkable credit terms you were able to get for me, and for addressing any concerns I had no matter now seemingly small. You truly stand behind your brand and are a cut above the rest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Patience Pays Off

The sales representatives Jeff and Jessica were extremely friendly and helpful throughout the process. The used car I was buying had to have several repairs before it past inspection. While it took longer than expected, it was worth it since it was a good deal plus the car was then repaired and ran properly before it left the lot. The sales reps and Justin the Manager were very patient during the wait.

Patience Pays Off

The sales representatives Jeff and Jessica were extremely friendly and helpful throughout the process. The used car I was buying had to have several repairs before it past inspection. While it took longer than expected, it was worth it since it was a good deal plus the car was then repaired and ran properly before it left the lot. The sales reps and Justin the Manager were very patient during the wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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