Got the truck I wanted at a good price. Ric was great to me. I had trouble after 3 days and they replaced the starter for free.
I called to see a specific used cat and asked the salesperson to let us know if the vehicle got sold before we drove down to look at it. When we arrived... the car was out back. When I asked her what was going on with it, she said they had taken a deposit it on it 2 days before... which was the day before I asked about the car. She then asked me if I was interested in some other car... felt like maybe they just wanted to get me there to sell me something so they "forgot" to tell me the other car was sold.
I purchased a 2006 Jeep Commander from Mackey Automotive, and I'll admit I was initially hesitant to visit the dealership when I noticed some of the bad... reviews online....then again, if you look up reviews on just about any used car dealership, big or small....there seems to be a plethora of customers complaining about their purchase.... I live in the real world...where used cars (or even new) are not bullet-proof and I almost anticipate mechanical items to wear...or break....Ha, I own a Jeep! The "New Management" team as explained to me, is completely focused on customer satisfaction, so I gave them a shot. They had what I was looking for, put together an excellent deal for me on my Jeep, and the after sale service was great! My factory navigation stopped working in my Jeep a few weeks after leaving the lot, the Manager scheduled the repair (I guess it had to be sent out to a company specializing in the repair) and had my Navigation back in my vehicle and working within a week. The radio isn't covered, they didn't have to fix it, and I imagine between the price I stole the Jeep for, there wasn't much fat on the bone to cover my request. But they did! Bottom Line I guess....Give them a try, I had a great experience, and the sales staff and Manager were really decent people.
Justin was very nice, not pushy and tried hard to sell me a truck. I wasn't interested after driving truck. Don't understand why dealers put cars for sale... when they're not fixed. Didn't buy the truck
I just want to say thank you for providing an absolutely magnificent buying experience! Jeff's knowledge and passion for the cars you sell is first-rate,... and thanks to his ability to listen and invest himself into my perspective, I am living the dream with my fantastic new Jeep! Thanks also to Justin for the remarkable credit terms you were able to get for me, and for addressing any concerns I had no matter now seemingly small. You truly stand behind your brand and are a cut above the rest!
The sales representatives Jeff and Jessica were extremely friendly and helpful throughout the process. The used car I was buying had to have several repairs... before it past inspection. While it took longer than expected, it was worth it since it was a good deal plus the car was then repaired and ran properly before it left the lot. The sales reps and Justin the Manager were very patient during the wait.
The sales representatives Jeff and Jessica were extremely friendly and helpful throughout the process. The used car I was buying had to have several repairs... before it past inspection. While it took longer than expected, it was worth it since it was a good deal plus the car was then repaired and ran properly before it left the lot. The sales reps and Justin the Manager were very patient during the wait.
It was simple and easy. I worked with Justin and he made it super easy. I had such a good time with these guys. Would do it again.
I had the best experience buying a car here. I was able to get my dream car and I am very satisfied. I will send everyone I know to this dealership.
bought a truck from Mackey a few months back, I talked to the sales men when he sold me the truck and told him it had a slight tick to it. The sales men... said he would get it looked at, when I picked the truck up still had the tick but I was told it was okay it was just the heat shield's rattling, and that the truck still had the factory warranty to it, and if I had any issues I could bring it to my local ford dealer ship because the factory warranty. So I brought it to the factory dealership and they told me that the truck didn't have a warranty on it, and that the vin I had on my registration was different then the vin on the truck. Brought this to Mackey's attention and they more or less brushed it off, and told me to come get the corrected registration. Then I was told to bring it down any day and they would look at it, so I brought it down and then was told I need to call their mechanic and set up an appointment and leave the truck in Schenectady with there mechanic