Purchased online, not everthing as listed
I found this vehicle on cars.com and contacted the dealer through cars.com. They were friendly and easy to communicate with. The listing provided lots of pictures, a long list of features, a description of a care in great condition. I asked the salesman to check the functionality of the car to make sure that all was working properly. He said they found two things that needed attention and fixed them right away. We agreed upon a price and the salesman even agreed to bring the car halfway to me which for him was an eight hour trip. They asked for the payment to be wired to them prior to delivery. When I met them halfway between my location and their dealership the salesman apologized, because he said that the cruise control did not work, but that they had not tested that so he did not notice it until they brought it to me. When I looked in the drivers side the first thing I noticed was an 8 inch rip in the leather seat. It was just out of view in the online pictures and not revealed to me when I asked about the condition. There were also two broken interior lights, not burnt out, but broken fixtures. When we opened the back the rear wiper swung down out of place and was not working (easy fix, but not working at delivery). Worst of all when I drove it home I noticed a sound from the engine compartment, when I examined it I found that the pulley on the crank shaft was wobbling. It is currently at a repair shop getting an estimate on the cruise and crankshaft. The crank shaft could be a sign of a major problem and it is hard to believe that the service man at the dealership could have missed the sound or the wobbly crankshaft with even a minor examination of the engine while running. The salesman I spoke with seemed helpful and honest, I do not believe he knew about the problems. However, I believe that the dealership has responsibility to provide an accurate representation of the vehicle when listing it. I believe that the information provide before the sale was not complete.
Not really standing by their word.......
I bought a car from Clutts a couple of months ago. Don't get me wrong the car has been running great, just feel like I have been lied too about other minor things. When I got the car, the KeyFob did not work, cannot unlock or lock doors using it, and cannot open trunk. Contacted them on 2 occasions and the made note to contact a locksmith and get it fixed for me. That was in early August and I have not heard from them since. Feel lied too. My real problem with the buying process, is that you don't actually get to pick out a car that you would like. Instead they keep telling you different cars that they are checking on for you, until the end where you end up with a totally different car then what you started out with. A little frustrating, because I personally, would have preferred a smaller car than what I got.
I received much more information from these guys. They gave me prices, carfax, warranty information, and didn't seem as pushy as other dealers I have visited.
Thanks Clutts Auto Sales
Clutts Auto helped me get a vehicle when everyone else said no.. Thanks for the help !