Reviews
Write a reviewA Lengthy service was complimented with a courtesy car to
A Lengthy service was complimented with a courtesy car to go on with my day.
A Lengthy service was complimented with a courtesy car to
A Lengthy service was complimented with a courtesy car to go on with my day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Everyone was very friendly and easy to work with.
Everyone was very friendly and easy to work with. Service department fix serviced my vehicle fast
Everyone was very friendly and easy to work with.
Everyone was very friendly and easy to work with. Service department fix serviced my vehicle fast
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Messaged to ask if a car listed as NEW was indeed new.
Messaged to ask if a car listed as NEW was indeed new. They responded that it was not. A week later, the car is still listed as NEW on Cars.com and on the Sleepy Hollow website.
Messaged to ask if a car listed as NEW was indeed new.
Messaged to ask if a car listed as NEW was indeed new. They responded that it was not. A week later, the car is still listed as NEW on Cars.com and on the Sleepy Hollow website.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Oil change
Drove my truck into the express lane and was addressed immediately. Waited in the customer lounge for what seemed like a very short time. Excellent service!!
Oil change
Drove my truck into the express lane and was addressed immediately. Waited in the customer lounge for what seemed like a very short time. Excellent service!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sleepy Hollow
Overall We were pleased with the purchase of the vehicle and decided to buy it after leasing for 3 years.
Sleepy Hollow
Overall We were pleased with the purchase of the vehicle and decided to buy it after leasing for 3 years.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Earned my business!
There are a lot of places that buy/sell/work on cars. Ben, Bill and the folks at Sleepy Hollow are the sort of people that make the difference. The service department handled my repair and insurance claim seemlessly, and they gave me a very fair price for my vehicle- knowing I had my eye on purchasing another elsewhere. It’s worth going out of your way to do business here- perks of a big dealer with a family atmosphere. I’ll be taking my vehicle here in the future.
Earned my business!
There are a lot of places that buy/sell/work on cars. Ben, Bill and the folks at Sleepy Hollow are the sort of people that make the difference. The service department handled my repair and insurance claim seemlessly, and they gave me a very fair price for my vehicle- knowing I had my eye on purchasing another elsewhere. It’s worth going out of your way to do business here- perks of a big dealer with a family atmosphere. I’ll be taking my vehicle here in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Inquired on buick Reatta was told he would get back with
Inquired on buick Reatta was told he would get back with more information and pictures. Never heard back. DN
Inquired on buick Reatta was told he would get back with
Inquired on buick Reatta was told he would get back with more information and pictures. Never heard back. DN
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Great prices, easy to deal with, on the date of purchase...
Great prices, easy to deal with, on the date of purchase everything was ready to go and I was in and out in under 45 minutes.
Great prices, easy to deal with, on the date of purchase...
Great prices, easy to deal with, on the date of purchase everything was ready to go and I was in and out in under 45 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Slow correspondence
I was originally disappointed when reaching out online and received no response. Once I reached out to a specific person, I got rerouted several times. Each person would have different answers to my questions. When the vehicle sold that I was interested in, no one reached out to let me know until I was on my way to see it. Then, instead of trying to offer me something as an alternative, was just given a sad face by email.
Slow correspondence
I was originally disappointed when reaching out online and received no response. Once I reached out to a specific person, I got rerouted several times. Each person would have different answers to my questions. When the vehicle sold that I was interested in, no one reached out to let me know until I was on my way to see it. Then, instead of trying to offer me something as an alternative, was just given a sad face by email.
- Customer service 2.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Fixes
Made everything right. Made good on what they said they would.
Fixes
Made everything right. Made good on what they said they would.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase