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I was originally disappointed when reaching out online and received no response. Once I reached out to a specific person, I got rerouted several times. Each person would have different answers to my questions. When the vehicle sold that I was interested in, no one reached out to let me know until I was on my way to see it. Then, instead of trying to offer me something as an alternative, was just given a sad face by email.
Made everything right. Made good on what they said they would.
No one returned my email
No one returned my email so I ended up purchasing from a dealer that was referred by a friend instead. Thanks but no thanks. I
I had been searching for a truck for over 2 months, looked at over 350 trucks, 40+ dealerships and then finally found the truck I had been looking for. I called to ensure it was still available. They were able to hold the truck for me for 1 week until I could make it to dealership since I was out of state. The truck was in great condition when I got there and it was a quick buying experience. Dan was a great salesman and was very prompt when answering questions. Highly recommend.
Chevrolet truck crew cab
We found the perfect truck at the right price. Dan was very patient & answered all of our questions! Dan made our buying experience fun!!
We appreciate the kind words, Amber. We look forward to seeing you again in the future! Sincerely, Brian Verdin, General Manager, email@example.com
I had called and emailed asking for pictures of a couple vehicles and was told they would get them for me and they never sent anything. I still made the drive to go look at the vehicles and I feel like they gave me a service guy as my salesman. I told him what I was looking for and he had no idea what kind of inventory they had or where the vehicles might be. I ended up driving the same vehicle I drove at a previous dealership. It had more miles and more wear and they still wouldn't come down to the price the other dealership gave me. We did all the negotiations in the waiting room standing because the service guy didn't have a desk. Not impressed at all.
Upgrading to a Family Van
I have nothing but great things to say about Sleepy Hollow and the guys we worked with (Beau in Sales, Vern in Finance, & Mike in Service) The guys were not only superb to work with, but they went above and beyond expectations. Shortly after purchase of our van, we had an issue with the AC not only was it taken care of, but they far exceeded expectations in this as well. We have no problem driving 30+ miles to buy a car knowing that we will be taken care of as well as we have been.
Dano in DC
They followed my inquiry right away however they had already sold the car I was interested in.
Purchasing our vehicle at Sleepy Hollow
Buying our first vehicle from Sleepy Hollow and working with Beau was a very positive experience! We are enjoying our new GMC Sierra!
Very happy with second vehicle bought!
Very easy transaction, worked with Beau Schroeder on both purchases. Very knowledgeable and professional. Overall a very pleasant car purchasing experience.