Five Star Auto Sales of Tampa

Please hear me loud and clear this owner is a scammer and you should never purchase anything from him. I bought a 2018 Mustang from him in July and since I drove it off the lot I've had nothing but problems with it. The warranties that they are offering are not bumber to bumper so if something goes wrong with the vehicle like my car and it messes up any other parts of the vehicle that's not listed they will not cover it so what's the point of the whole extended warranty when you still have to pay out of pocket it was just all around the board of bad deal save yourself a headache. I'm paying almost $20,000 for this vehicle and I just had to replace the engine the turbo and now the Cadillac converter save yourself a headache. I don't care how good the car looks leave it there do not even visit this lot.

I had a terrible experience with this dealership. First thing is that they take forever getting back to you. I had to reach out to them each time during the process. Secondly the first guy I spoke with in which he never gave me his name, said that with my repo on my Experian my $2500 would not be good. He said it would have to be $5,000 for down payment in which I agreed. He never got back to me. I had to reach out to the manager and some other sales person by the name of Jessica got back to me. She said we need to run your credit and I told her okay. She said she would text me only to find out she texted the wrong number after I called her back after a few hours. Don’t people know how to read applications. It’s just numbers. She never got back to me to let me know whether or not my credit was checked. I don’t think it was but anyhow. The manager responded to me because I sent a text mentioning, why is it being so difficult to help out a customer. I remember when sales people used to chase us to get into a car. Not sure what happened with that. The manager himself told me that if I had the $5,000 we could move forward and that the car would be an easy delivery. So I had to reach out once again three hours later only to find out that my $5,000 was not accepted. I was so upset because it was a waste of time, and they didn’t even tell me how much the bank was asking for. I could’ve taken out more money. Didn’t even give me a viable reason why I was denied. That’s a xxxx of a down payment. They didn’t even ask me if there were any other cars I was maybe interested in. They don’t care to help you. Their replies are very short and they will just tell you I’m sorry, but you were denied. The BMW is an old 2014 with more then 100k miles. It was priced at about $12k and $5k is not enough for down payment? This place is a joke. They are not professional at all. They could have told me form the beginning when I explained to them about my repo instead of giving people false hope. They have been doing this for years. They don’t care about customers. They are very unprofessional in reaching out also. Stay away from this place!

My daughter was looking for a specific car and she found it at Five Star Auto. We were welcomed by Clay and he took us to see the car. The car was in great shape, started right up, all the electrical stuff works, and it drives great. The process of purchasing it took about 30 minutes and the courtesy provided by Clay and the staff was exemplary. They washed the car, put gas in it, charged the AC, and had it ready for my daughter. Her first vehicle and I'm extremely satisfied with the customer service we received.

The people are super nice, helpful and honest. I bought a car from there. Discovered a hidden issue a couple of weeks later with steering. They took it and worked on it for 3 days and out parts in and so many hours of labor and gave it back no issues at all and nothing to pay. They are great people.

I applied for a car, called the dealership to let them know I applied and was told they would call me back. When they finally did call me back the gentleman seemed as though he wasn’t interested in me being a potential customer at all. Then he asked what my credit was like. That didn’t make sense because clearly I filled out a credit report so you should be telling me what my credit qualifies me for. Then he said he needed to speak to his finance manager and call me back. He never called me back. After seeing all of the other bad reviews here it looks like I dodged a bullet.

Great overall experience. I had been looking for months for the perfect car. Found it at here but I live in Atlanta. Called and talked with Tirso who offered to shoot a video for me to review the car was good (no check engine light, smooth transmission shifts, good tires and breaks, ect.) I drove eight hours to see the car and Tirso said he would fix the items I noticed during the test drive that needed to be addresses (seat switch bad and remove tint from windshield) + MORE items Tirso had noticed that I missed (tint on drivers windows was faded and needed replacing and the leather seats needed a few touch ups.) So I bought the car. Tirso then had it shipped to my house and I have loved driving it for months now. Tirso went the extra mile to make this a very satisfying used car purchase from a dealer out of town and I am sure he would do the same for you. Thank you Tirso for my 2009 CLS 63.

I recommend them for your next purchase trustworthy literally the best car dealership around , great advice when it comes to your car loan information

Bought a new car ,It is so nice,they replaced my brake pads and oil changed done ...GREAT FINANCING TERMS AND LOWE RATE ,Higly Recommended...LOVE MY MERCEDES AND DRIVING IT NOW ,THANKS FIVE STAR AUTO TAMPA SALES

Had no xxxxxx decency drove here 2 hours to look for a car that he took to “service” 3 hours later still 1.5 hour for the car to get there. Mind you I called earlier in the day to make sure the car is ready. No consideration for other people.

I bought a used very clean Volvo for my daughter,it has been a week running so well and she loves her car ,Mark ,Tirso all team was so helpful ,THANKS FIVE STAR ,IT IS A FIVE STAR VEHICLE VERY HAPPY .