Lovering Volvo Cars Concord

I truly couldn’t have asked for a better experience buying a car. I would highly recommend working with Thomas if you’re looking for someone who is knowledgeable, genuine, and puts his customers first! Thomas was exceptionally knowledgeable and took the time to answer every question I had without ever making me feel rushed. There was absolutely no pressure at any point; instead, it felt more like getting advice from a trusted friend or family member. I had such a great experience from start to finish, in all aspects of the car buying process at Lovering. Buying a car can sometimes feel stressful, but Thomas and everyone at Lovering Volvo made it smooth, relaxed, and even fun. Also, I love my car!

Over roughly a decade, I’ve bought four cars from this dealership. Their service department is second to none- highly recommended!

Update – January 2026: I am forced to update my original positive review. While the sales experience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB. At this point, NOT RECOMMENDED.

Thomas was great with the selling process and made things simple and easy. Very helpful and friendly. He made it an enjoyable experience. Matt was great with all the paperwork and helping with the registration process. I would definitely purchase another vehicle from Lovering of Concord!

Carrie’s attention to detail and her knowledge was top notch. 10/10! Would recommend this dealership to friends and family.

This review is for Carrie Burrill. My wife and I just purchased a 2026 XC 40. The experience was outstanding with a very smooth process that was professional, detail oriented and thorough. I have purchased many cars over the years and typically have to spend countless hours going back and forth with the salesperson, salesmanager and even the GM. This time, it was just Carrie (she is sales and managment) and she was fair, honest and willing to meet me at a point that allowed both the dealership and myself to earn a solid transaction. No games, or creative spins, but rather just putting it together and making it work, quickly and easily. We picked up the car two days later, and everything went smooth. The delivery was perfect and Carrie even ensured that the app was installed on both our phones and working perfectly so we did not have to do anything other than enjoy driving the car home. If you want to buy a car without all the challenges of old school car sales, this dealership ran itself flawlessly and Carrie was the driving force. I had a dealer much closer to where I live and choose to drive twice as far based on how I was treated. Thank you again, Dr. and Mrs Goodman

Excellent experiencel Quick, informative and friendly dealings with Carrie and the Lovering team. Highly recommended.

This is the 4th Volvo I bought from Lovering. Thomas Cain was by far the best sales agent I've had. He was so knowledgeable and knew just what I needed. Thomas and Carl in Finance made the whole leasing process so simple and stress free. I highly recommend this dealership!

We worked with Carrie Burrill in the Concord office and had a great experience. We were impressed with her knowledge of the line and her comprehensive answers to all of our questions. She was patient and flexible with us as we tried several models and she was straightforward during the purchasing phase after we landed on a certified pre-owned C40. We would recommend Volvo, Lovering, and Carrie to anyone looking for a user-friendly car buying experience.

Best car buying experience ever!! I had a wonderful, seamless car buying experience at Lovering Volvo in Concord. My sales person, Thomas, was a pleasure to work with and super knowledgeable. He was very kind and took the time to show me everything I needed to know about the car. The finance manager, Karl was so great to work with as well. He was able to get me the perfect car and work within my budget. Everyone at the dealership was so friendly and welcoming. The whole process was done very efficiently and they got me in and out of there in a timely manner (which I greatly appreciated bc I had my toddler with me!) I highly recommend this dealership!