5 Star Auto Plaza

Rich was awesome. Explained everything to us and was able to get my son in a car tonight. Very professional and great service. I suggest this place to others.

Very disappointed in this dealership! 16 days after buying a car I was sitting on 270 overheating. While sitting in the waiting room while it was being fixed another lady says she had issues with the first car she had from them and they switched it for her. Now it didn’t start this morning.only had it for about a month and all they will do is look at it if I schedule an appointment. I should’ve listened when I read people saying that the cars they sell are in the shop more than on the road. But I gave them a chance anyway!

June 6th I came to this place after being constantly texted to get a CAR, not lease a car but get a car. I called an uber who also bought a Buick from their St Charles location. She uber me to the page location. She had their car for approximately 5 months Bering. I work for the government IRS. I became an instant target, after giving Marquise my drivers license and check stub which indicate Internal Revenue Service. I was eventually shown cars and was interested in the Toyota Camry but told me it wasn’t up for SALE. The so called finance department on page is a white woman. Who went over paperwork, just going over the vehicle. Mentioned arbitrary, mentioned the miles, told me I had to get car insurance with someone they know. Told me I was in their “program” and that I’ll be with them for a year then after that I can trace the vehicle in. The so called finance department a white woman was having me initial what we were going over— NEVER ANY MENTION— of not driving the car out of town. Or not to uber/lyft. I even told Marquise I was going to do some unerring. His response was that’s fine that isn’t an issue. Going forward, after signing exactly initialing paperwork on the computer, not tangible paper. She shoved the paperwork in a Manila envelope and rush me out the door. I went over my paperwork and making sure I had everything since I was rushed out the door. The discrimination begins, the harassment begins, the listening in on my conversation begins. Using the vehicle Bluetooth to go into my phone deleting emails, receipts, and documented videos. A true hacker would destroy my phone. But only anything that came from them was deleted from my phone, then begin to have speakers popping, some type of rigged alarm going off. This continued, called their service department explaining these issues. I was told to bring the vehicle there to st Charles location so that a diagnostic can be performed. And they would need to keep it for a days. I was never able to get a rental for 4 days. Then things turn for the worse when Sophie told me that I cannot drive the car out of town, my response was, I have full coverage insurance. She continued by saying something may happen to the car. What she was really wanting me to do is park the vehicle because it already has very high miles 84,000. When o was told later part of June, that I wasn’t buying a car that I’m leasing this car and only have so many miles to drive it. I was told it could not be uber/lyft- remember I said the person brought me to the page location had on of their cars, a Buick was uber/lyft. By the way, Marquise threw my reference in the trash she gave me. Never added her as a reference so she can get her bonus. Marquise that suppose to be the salesman for me hated to see me coming to the page location. Never was nice to me, never ask how things were going, simply act as if I was a bother. I finally spoke with an attorney who told me to file a consumer complaint with AGO- attorney general. I did, in the meantime sending emails to Marquise requesting a copy of the lease, he ignored my emails, then when I went to see if he responded, it was deleted. He did this twice. So I written them again this time cc AGO, he or no one responded to my emails. When attorney general responded to my claim. 5 Star Autoplaza all of a sudden sent a lease that was forged through their computer. I became instantly upset and sent an email cc gov. They never responded but continue harassing me through their computer vehicle Bluetooth and GPS. When I call, no answering my call. Then they are trying to hold me to a lease agreement I never agreed to these crazy terms. I contacted an attorney regarding this and was told to document everything regarding this place. Now, they are cutting off the car when I stop at the traffic lights. Also, continue to listen in on my conversation and respond by doing antics towards me through and with the car. The fact they have forged my signature, it’s court action.

Rich was amazing ! He got me in and picked out the perfect car on the first try I’m very satisfied with my purchase today

rofessional, and genuinely interested in helping me find the right vehicle for my needs. The process was smooth, transparent, and stress-free, with no pressure—just honest guidance and excellent service. What really stood out was the way everyone worked together to make sure I left happy. They took the time to answer all my questions, explained everything clearly, and made me feel confident in my decision. I could tell they truly care about their customers, and it shows in every step of the process. I highly recommend 5 Star Auto Plaza to anyone looking for great selection, fair pricing, and top-notch customer care. They’ve definitely earned my business for years to come!

This dealership is not only unprofessional they are also extremely disreputable, dishonest, or untrustworthy. The vehicle that I was roped into ,, in the first thirty days spent more time in their shop than in my possession. They at no point have extended a solution. However when charged the wrong account for my payment they were more than willing to shut down the operation of my car.And even though the payment was made minutes later they kept my car hostage for an entire holiday weekend. Then I had to return with another mechanical problem not even a week later. Which has resulted in them having the car for another two weeks. At no point in this have they offered any assistance or solution. I n conversation with their staff I was given completely different stories on the same day. One doesn’t know what the other says or conveys. This goes all the way to the General Manager. Which the service department told me “doesn’t run anything “ So if you’re looking for a Newer Better Car ( this is their slogan) RUN IN THE OPPOSITE DIRECTION!!!!

Rich Wagner was phenomenal in listening to my car needs, and facilitated the whole process with ease.

Rob was amazing and so friendly! This was my second time buying at 5 star. Rob was super helpful and got me a great trade in valuation on my trade in and found a perfect truck for me. Thanks Rob!

This car lot is so unprofessional and miscommunication to the customers and very rude. I will never buy another car from here and never recommend anyone to buy a car from them. My first time experiences with the company is very unsatisfied to have my car for almost a year.

Rich was great from start to finish. Fast and easy process for buying a car.