Audi Plano

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 5:00 PM

Audi Plano Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2007

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we’ll buy your car and give you a check the same day, even if you don’t buy one from us. Now that’s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
782 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    December 12, 2019

    Bought a used Range Rover Sport from this dealership. The initial interaction was good but the sales guy I dealt with dropped the ball. Thanks to JB, the... consummate professional for filling in the gaps. Buy your cars with JB.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 4, 2019

    I went to Audio Plano for recall, James took care of recall item, also included car inspection and car wash. well done.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Chien! Thank you so much for being one of our valued guests and we look forward to ...your next visit!

  • March 21, 2016

    We bought a new Audi A5. Our salesman Yomi and sales manager Riley had to find the car out of state since my wife new exactly what she wanted and it didn't... exist locally. The not only made the deal we wanted but was able to secure the car and have it transported in minimal time. They did an exceptional job and the customer service was the best we've ever seen and we've bought a lot of new cars over the years. Also, service was outstanding. High marks and recommendations for this dealership and the guys at Audi Plano. Thanks

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate your response! Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for... you, please give us a call. Safe (and fun) driving!

  • 5.0 out of 5
    December 2, 2019

    Excellent! The vehicle needed a special part from Germany. They immediately processed the order and made sure the car is safe to drive while waiting for... the part to come in.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Mashari! We're always here to provide exceptional service at a great value -- we ho...pe you'll consider us again in the future!

  • 5.0 out of 5
    November 27, 2019

    I showed up late (7pm)...Audi of Plano closed as of 8pm.....no problem, they (Tracy) was happy to accommodate. Very pleasant experience. Would (will)... buy again from them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Justin, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'l...l consider us again in the future! Safe travels!

  • 1.0 out of 5
    November 26, 2019

    Very bad dealership. Not happy with them at all. I bought a car from them, the car had some damage in the hood and bumper. It was showing nothing in the... CarFax report which was really strange. Business usually run on trust, my biggest mistake was trusting them. They made me test drive a different car claiming that my car would have the exact same feature, which it did not. They made me wait for a month to get the car(told me it would take a week to fix it), made me sign the contract for the car before the car was fixed and also said that my 5 car trial period would start after my car was fixed and I get my car. Since my car didn't have the feature it was promised, I went back to return the car and they said that my 5 day trial period started the day I signed the contract. They are not giving me my down payment money and keep stalling me. Even Up to today, its been more than 3 week that I have asked for refund, they keep stalling me saying they can do nothing. This dealership is shady. I suggest you not to go there. This was the first car I was buying with hard earned money, they just made it a really bad experience for me.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much for sharing these comments. Our General Manager would really like to help turn your experience around. If you would be willing to ...give us another chance, please contact our GM at (866) 314-7675 to discuss what we can do to help.

  • 5.0 out of 5
    November 25, 2019

    I bought a pre-owned car from Audi Plano with Tracy Crawford. I went in knowing what I wanted and Tracy was able to work with me to get the numbers where... I wanted them to be. After the purchase, I realized I had only received one key fob. When I returned to deliver the title to my trade-in, I asked about the second fob. They told me the car was traded in with only one set of keys, but that they would reach out to the previous owner and ask for the second set. I didn't expect anything to come from this, but just a few days later Tracy called me and said they have my second fob. Like my title says... Great service during and after the sale. What more can you ask for?

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, your comments keep us motivated and working hard for all our guests! We are very happy to have provided you with such a positive experience! We... will be sure to pass your comments to Tracy Crawford for the great job! Thank you so much for being one of our valued guests and we look forward to your next visit!

  • 5.0 out of 5
    November 22, 2019

    I was early and they were busy, but they took immediate care of my Q5. They finished the work quickly and answered all my questions directly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ira, we strive for 100 percent satisfaction and set high expectations for ourselves, so it is great to see you had such a positive experience at Audi... Plano. We always strive to provide personable and excellent customer service. Thank you again for the review!

  • 5.0 out of 5
    November 22, 2019

    Excellent service and support from James! I was constantly updated by James.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Audi Plano. Thank you so much for such a ...wonderful review; we are happy to pass along your comments to James here at Rafferty Subaru and recognize his hard work and dedication! Thank you so much for being one of our valued guests and we look forward to your next visit!

  • 3.0 out of 5
    November 16, 2019

    The custom service for an Audi dealership was disappointing. I had an appointment set to sign and drive...car was not ready, they rushed on the cleaning,... had to wait for finance guy to sign cash deal! I felt I had to stay on the salesperson for appointments and setting a service appointment. My prior car was a Volvo and the customer experience was exquisite.

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify ...these issues. You can contact the GM at (866) 314-7675 -- we hope to hear from you soon.

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