Reviews
Purchased my 2016 Sonata from this dealership and the
Purchased my 2016 Sonata from this dealership and the experience was fantastic. Ana was professional, friendly, and made the whole process fast and stress?free. Truly appreciated the smooth service.
Purchased my 2016 Sonata from this dealership and the
Purchased my 2016 Sonata from this dealership and the experience was fantastic. Ana was professional, friendly, and made the whole process fast and stress?free. Truly appreciated the smooth service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! If you ever need help, just give us a call. Happy motoring!
The service is top notch at Audi Plano.
The service is top notch at Audi Plano. My service advisor, Bryan C., can work miracles. Most recently, he helped me with a tire punctured by a nail the day before New Year's Eve. When the tire wasn't repairable due to the angle of the nail, he sourced a replacement tire and had it delivered that same day! The shop worked a few minutes past closing time to get the new tire installed and balanced as well as deflating and storing the spare tire back in the trunk. Their efforts allowed me to travel safely out of town so could celebrate the new year as I had originally planned! Kudos to Bryan and the Audi Plano service team!
The service is top notch at Audi Plano.
The service is top notch at Audi Plano. My service advisor, Bryan C., can work miracles. Most recently, he helped me with a tire punctured by a nail the day before New Year's Eve. When the tire wasn't repairable due to the angle of the nail, he sourced a replacement tire and had it delivered that same day! The shop worked a few minutes past closing time to get the new tire installed and balanced as well as deflating and storing the spare tire back in the trunk. Their efforts allowed me to travel safely out of town so could celebrate the new year as I had originally planned! Kudos to Bryan and the Audi Plano service team!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elizabet, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Audi Plano is a great dealership with great car salesman!
Audi Plano is a great dealership with great car salesman!!! Everyone at the dealership is very friendly and kind, I had several conversations with different salesman just walking by me speaking. Kyle is the best!! He took great care of all my car requests and made the car buying experience smooth. Definitely give Kyle and the dealership 5 Stars!!
Audi Plano is a great dealership with great car salesman!
Audi Plano is a great dealership with great car salesman!!! Everyone at the dealership is very friendly and kind, I had several conversations with different salesman just walking by me speaking. Kyle is the best!! He took great care of all my car requests and made the car buying experience smooth. Definitely give Kyle and the dealership 5 Stars!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very welcoming and knowledgeable of the vehicles they are
Very welcoming and knowledgeable of the vehicles they are selling. The facility Eli’s undergoing construction, but still very clean
Very welcoming and knowledgeable of the vehicles they are
Very welcoming and knowledgeable of the vehicles they are selling. The facility Eli’s undergoing construction, but still very clean
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
When I arrived service personnel immediately got to work
When I arrived service personnel immediately got to work to check out the car, what items would need service and how long the work would take. I felt that I could trust the service department to do a thorough job of attending to MY needs and they did exactly that.
When I arrived service personnel immediately got to work
When I arrived service personnel immediately got to work to check out the car, what items would need service and how long the work would take. I felt that I could trust the service department to do a thorough job of attending to MY needs and they did exactly that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent customer service by Bryan Cabrera in the
Excellent customer service by Bryan Cabrera in the Service Department. Dealership was being remodeled but every attempt was made to make guests and customers comfortable.
Excellent customer service by Bryan Cabrera in the
Excellent customer service by Bryan Cabrera in the Service Department. Dealership was being remodeled but every attempt was made to make guests and customers comfortable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are pleased to hear you had such a positive experience with us, Mary! Don't hesitate to call us if you ever need anything. Be safe on the road!
When using audi Plano Service department, I always use
When using audi Plano Service department, I always use Bryan Cabrera- as he is efficient in responding, professional and genuine.
When using audi Plano Service department, I always use
When using audi Plano Service department, I always use Bryan Cabrera- as he is efficient in responding, professional and genuine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Please don't hesitate to reach out if there's anything additional we can do for you.
No one ever sent the pictures that were requested of
No one ever sent the pictures that were requested of vehicle. That should have been a very easy task.
No one ever sent the pictures that were requested of
No one ever sent the pictures that were requested of vehicle. That should have been a very easy task.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we are disappointed to hear that you did not have a positive experience with us at Audi Plano. We'd like the opportunity to turn your experience around. Please reach out to us at (972) 249-0905 at your earliest convenience to discuss how we can turn this experience into a positive one.
I’ve been an Audi Plano customer for nearly 20 years.
I’ve been an Audi Plano customer for nearly 20 years. Their Sales and Service departments both offer exceptional customer service with every visit.
I’ve been an Audi Plano customer for nearly 20 years.
I’ve been an Audi Plano customer for nearly 20 years. Their Sales and Service departments both offer exceptional customer service with every visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Adrian took great care of me and my car.
Adrian took great care of me and my car. He kept me updated on the progress of getting the diagnosis as to what was wrong. He provided an uber to get home and back to the service dept when the car was ready. It was ready exactly as he said it would be. Great customer service. Highly recommend Audi Plano service.
Adrian took great care of me and my car.
Adrian took great care of me and my car. He kept me updated on the progress of getting the diagnosis as to what was wrong. He provided an uber to get home and back to the service dept when the car was ready. It was ready exactly as he said it would be. Great customer service. Highly recommend Audi Plano service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Adrian is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!