Reviews
The worst dealership I’ve come across in my life.
The worst dealership I’ve come across in my life. A few of them Service Advisors need to be replaced with people who genuinely care about the customer and their needs. I’m saying this again I Never come across people like them in my life and I’m 54 and I will never step foot in that place again. They don’t care about you at all. Trust when I say this. Mechanics SEEM to be genuine but they in the shop. SMH. Horrible
The worst dealership I’ve come across in my life.
The worst dealership I’ve come across in my life. A few of them Service Advisors need to be replaced with people who genuinely care about the customer and their needs. I’m saying this again I Never come across people like them in my life and I’m 54 and I will never step foot in that place again. They don’t care about you at all. Trust when I say this. Mechanics SEEM to be genuine but they in the shop. SMH. Horrible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr Medrick Mills is a awesome Service Advisor!
Mr Medrick Mills is a awesome Service Advisor! I called him at the last minute yesterday after already having a appointment scheduled for Wednesday to get my vehicle serviced (exspecting him to say No) He asked me how long would it take me to get there? I was there in 10 minutes and He made sure that I was good and had a ride back to work as always. Great Customer Service!
Mr Medrick Mills is a awesome Service Advisor!
Mr Medrick Mills is a awesome Service Advisor! I called him at the last minute yesterday after already having a appointment scheduled for Wednesday to get my vehicle serviced (exspecting him to say No) He asked me how long would it take me to get there? I was there in 10 minutes and He made sure that I was good and had a ride back to work as always. Great Customer Service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Mr. Hackney!
absolutely the worst GM I've ever encountered from hiding
absolutely the worst GM I've ever encountered from hiding from a call prior to me coming to the dealership, so playing the not pick up game when he's at the dealship, to disregarding that his Service team called to say my car was fixed and it wasn't throughly inspected and looked it let alone a test drive on the car after completing a batter recharge wasn't done. Now I'm left with 3 pages of the same codes the vehicle had upon arriving 3 weeks go with it into their service dept and he's worried about tone and someone talking loud. You can't change how God naturally from birth made my vocal cords are y'all crazy.
absolutely the worst GM I've ever encountered from hiding
absolutely the worst GM I've ever encountered from hiding from a call prior to me coming to the dealership, so playing the not pick up game when he's at the dealship, to disregarding that his Service team called to say my car was fixed and it wasn't throughly inspected and looked it let alone a test drive on the car after completing a batter recharge wasn't done. Now I'm left with 3 pages of the same codes the vehicle had upon arriving 3 weeks go with it into their service dept and he's worried about tone and someone talking loud. You can't change how God naturally from birth made my vocal cords are y'all crazy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review Shannan. We sincerely apologize that we were not able to meet your expectations.
I scheduled an appointment for my car to be serviced with
I scheduled an appointment for my car to be serviced with Mr. Medric Mills based on past experience. I was greeted and he explained what needed to be done and the estimated cost. I went to the waiting room, and he told me he would come and let me know when the service had been completed. After explaining the service done, he also informed me when future repairs were due. My experience was excellent with the best customer service.
I scheduled an appointment for my car to be serviced with
I scheduled an appointment for my car to be serviced with Mr. Medric Mills based on past experience. I was greeted and he explained what needed to be done and the estimated cost. I went to the waiting room, and he told me he would come and let me know when the service had been completed. After explaining the service done, he also informed me when future repairs were due. My experience was excellent with the best customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your 5 star review!!
My experience was Amazing.
My experience was Amazing. Taylor, Jasmine and Don was really exceptional with helping me. A1 customer service. I highly recommend everyone to Ourisman of Bowie. Thank you all so much!
My experience was Amazing.
My experience was Amazing. Taylor, Jasmine and Don was really exceptional with helping me. A1 customer service. I highly recommend everyone to Ourisman of Bowie. Thank you all so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5 star review Petite!!!
I was displeased with the trade value and the subsequent
I was displeased with the trade value and the subsequent resale of my traded car. I feel I was cheated/ The explanation of the repairs did not make sense and the detailing was over priced..
I was displeased with the trade value and the subsequent
I was displeased with the trade value and the subsequent resale of my traded car. I feel I was cheated/ The explanation of the repairs did not make sense and the detailing was over priced..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your feedback. We’re forwarding your comments to our General Manager for further review and follow-up.
Had a great experience at this dealership from the time I
Had a great experience at this dealership from the time I walked in until I walk out. Highly recommend for all people to come get service done here
Had a great experience at this dealership from the time I
Had a great experience at this dealership from the time I walked in until I walk out. Highly recommend for all people to come get service done here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Nathaniel!!
The buying process was easy, salesman were informative,
The buying process was easy, salesman were informative, good service overall. Joe and Christian helped me build my dream truck with all the bells and whistles.
The buying process was easy, salesman were informative,
The buying process was easy, salesman were informative, good service overall. Joe and Christian helped me build my dream truck with all the bells and whistles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Heather!!!!
I was not happy with the financing of my vehicle.
I was not happy with the financing of my vehicle. Purchasing a car is somewhat different than in the past. Technology is vast and explain item by item is essential for future buyers,
I was not happy with the financing of my vehicle.
I was not happy with the financing of my vehicle. Purchasing a car is somewhat different than in the past. Technology is vast and explain item by item is essential for future buyers,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave a review, Carolyn. We regret that your experience with our Finance Department was less than ideal. Our top priority is excellent customer service, and we strive to ensure every customer has a 5 star experience. We will share your feedback about explaining each item in detail to the customer during the financing process with our team. Thank you for helping us improve our services. If you have any questions or wish to discuss this matter further, please contact our General Manager, Brad Hamilton, directly at Brad@OurismanCars.com. We look forward to restoring your trust in Ourisman. Have safe travels!
Price of the car was looking at was originally listed at
Price of the car was looking at was originally listed at $39k, then I inquired about it and it went to $40k, then I said Forgetaboutit and it went to $41k,lol, wrong way! I do have to admit sales rep was nice and honest.
Price of the car was looking at was originally listed at
Price of the car was looking at was originally listed at $39k, then I inquired about it and it went to $40k, then I said Forgetaboutit and it went to $41k,lol, wrong way! I do have to admit sales rep was nice and honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Sam, for taking the time to share your feedback with us. We regret that your recent car buying experience was less than ideal. This is not the level of customer service we are known for, and we appreciate you bringing these concerns to our attention. All vehicle prices on our website are accurate and updated as soon as possible. Some third-party websites take longer to update than others, which may explain the price discrepancy. That said, we will improve our services moving forward to ensure each customer has a 5 star experience. Thanks for helping us improve and have safe travels.