Ourisman Chevrolet of Bowie - Curbside Pick Up and Home Delivery Available

YOU ARE FAMILY: I had the pleasure of bringing my 2022 Chevy Suburban to Ourisman Chevrolet of Bowie, and I couldn’t be more impressed with the service I received. My Chevy started to act up on the highway and she limped into the parking lot. I was freaking out as I did not have an appointment, and I am from out of town (Virginia). I am in the US Navy and my Ship was set to get underway the next day. German and Mike went above and beyond to help me. They pulled their lead transmission tech in to get a quick diagnostic of what the problem was. Just when I thought there was no hope, Mike and German worked on a solution that enabled me to drive down to VA Beach the same day while my car was getting repaired. When you go here, you feel like you are important, you feel like you are cared about, you feel like you are a part of their family. CUSTOMER SERVICE WAS UNPARRELLED TO ANY SHOP IN THE AREA: The customer service was outstanding! German and Mike went above and beyond to ensure I understood the repair process, providing clear explanations and keeping me updated every step of the way. They made sure I felt like a valued customer, not just another service appointment. The communication was consistent and transparent, which made me feel at ease throughout the process. FAST REPAIR: The repair itself was completed efficiently, and my Suburban has been running like new ever since. I’m incredibly grateful for their professionalism and expertise in handling such an important repair. I truly appreciate the level of care and attention to detail the team at Ourisman Chevrolet of Bowie demonstrated. They exceeded my expectations in every way. If you're looking for top-notch service and a team that genuinely cares about their customers, I highly recommend them!

I brought my truck in for service on January 2, 2025, to determine whether the engine damage was catastrophic. The dealership charged me over $4,000?at a rate of $250 per hour?just to confirm that it was indeed catastrophic. In my opinion, this is not good customer service. Most dealerships perform such diagnostics at their standard hourly rate, and I have never encountered a charge this excessive. This is unacceptable. The engine in question, a 5.3L, had six years of service and 130,000 miles. I diligently changed the oil every 5,000 miles, yet your product still failed catastrophically. Chevrolet needs to take responsibility for the defective products you are putting on the market. I?ve been a loyal GM customer my whole life, but if this continues, I will no longer support your brand. The cost is simply too high for a product that doesn?t hold up. Please do better!

Bunch of Harry Wormwoods. (Matilda’s Dad) IYKYK. General Manager Brad is absolutely useless. Purchased a used vehicle. Within 2 days the interior was falling apart. Within 11 days major exterior components were no longer functional. Entire doors for example. They refused to fix the issues at no cost. Under 30days and under 1000miles. But because the warranty that was suggested to me is what was purchased, they refused to cover the cost of the repairs. Bought a whole car from them and within 11 days they wanted 1k in repairs. Insane. Meanwhile, the used sales manager and General Manager have the ability/authority to cover and claim the repair under whatever label needed if they WANTED to. They simply did not want to. Why be a good person and a business with integrity when you can be shady and cover it up by saying “things happen.” It was haggling and shifty behavior/conversations from the beginning. Should have known better. The car malfunctioning and breaking withIN two weeks of purchase should be covered by the dealer no matter what. Any miles put on the car within that time were literally due to wasting energy going back and forth to the dealership only to be told they won’t do anything about anything. Lesson learned. Would not recommend. Car salesmen will be a car salesmen.

Bought a used from Carvana for my college age son. The radiator needed full replacement pretty quickly after purchase. Medric the repair rep handled the repair and Carvana warranty process seamlessly. I?ve purchased vehicles and had repairs done here over the years without issue. I knew I could trust them to handle it.

I wish I could have leave zero ✨ on the review. I brought my car to have it serviced when I called back a week later to see the vehicle status I was told we can’t find your vehicle. I left vehicle in the service bay I informed the service dept. They moved the car to the body shop. When I asked how can you lose someone’s vehicle kevin asked me do you want your car fixed or what? You shouldn’t have waited a week to check in your corvette.

My battery without notice, needed a jump start and I was advised to purchase one ASAP. I had no appointment and went to Ourisman Chevrolet of Bowie and was greeted by Troy and explained my situation. He directed me to the service people who would assist me. A very pleasant, Medric Mills who was patience and knowledgeable in listening to my problem as well as answering all of my questions. My car was fixed in less than an hour. My experience with Ourisman was excellent and I would recommend them to anyone. I am a very satisfied customer. Again, Kudos to Mr. Medric Mills.

DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased my car from the Ourisman Chevrolet in Bowie a month ago, a red 2020 Toyota Camry. In that short time the brake bolts on my rear passenger side of my car loosened, slipped to the front, and popped my tire. First i called roadside assistance to at least switch to my spare but the wheel lock was never put in my car. This is already gross negligence and a huge safety hazard. Because of this i had to get a tow to my dealership instead and i spent $350 to tow it to them as they said they would handle it. As soon as my car arrived however the service managers said they would not fix it, and the one i met with when i went to the dealership implied either i did something to the brake or pissed someone off. He also suggested i should file an insurance claim but I didn’t feel comfortable doing that as I am not at fault. My usage of the vehicle would not have caused my brake to slide up on my tire. Also, as a result of their negligence I could’ve lost my life and others could’ve been affected as well. I’ve never had brake bolts come loose and they couldn’t have if they weren’t already. I haven’t been in any accidents or sped over any speed bumps, nothing that would have made my brake slide around my tire. Again i stress that the wheel lock was missing from the car and that in itself is a huge safety hazard which everyone I spoke to brushed off, so they do not seem to care about customer safety. I also spoke to the sales manager, Brian reiterating my concerns. He said he would get back to me during the day Friday and he has still not contacted me. This lack of communication shows they do not have true concern for safety issues. I do not see how they can make me responsible for a mechanical failure within a month of me purchasing this car. I could’ve died since i had no knowledge the bolts could’ve even been loose until the week leading up to my flat tire. I do not believe the car was thoroughly checked before i left as they were in a rush to get me out of there to begin with. Again I never touched my brake or that wheel so how the bolts came loose is a mystery to me and with the way the service manager and sales manager responded to me trying to shift blame, I do not trust this dealership. I work at dealership myself and talked extensively with my managers, they agreed that this seemed pretty sketchy as a response especially when Ourisman is in the wrong. Not only was i endangered but i could’ve been stranded and i ended up spending more on tows because my wheel lock was never given to me. I will be sending a complaint into the Better Business Bureau as i wouldn’t want this to happen to any other customer. Freshly purchasing a car and having something of this magnitude occur is already troubling in itself but it’s clear they do not want to fix the issue.

I called up and asked him about parts and he was rude and not helpful!

The service department had the car for over a week for a check engine light. They had the week before allegedly replaced the catalitic converter, but later found they only cleaned the old one even though a new one was covered by a warranty. As it turned out the engine light was caused by an exhaust leak from a pipe or hose coming out of the catalitic converter, allegedly. I called three times during the week and was never informed of this problem. When I finally made contact with the service representative, I was told of the leak and the cost would be $1077 because this pipe/hose was not covered by the warranty. Well they had my car, the key and to get it back I would have to pay. They would accept a personal check even though I was a Bowie resident for 45 years, it was a local bank and they had all my information. Company policy I was told. I had to pay by credit card for an additional fee of $30.39. the customer service at this dealership sucks. I wouldn't recommend going to establishment to buy a car or to having one serviced.

Took my car in for an oil change and tire rotation, the lug nut and wheel thread were broken. Horrible service, I called and left message with the service department. Still no response, truly disappointed.