Reviews
Thank you!
Ozzie my sales person, Chris Goins the sales manager Hassan Mansour are AWESOME! I had been having some mechanical issues with my vehicle for the past year and a half. I could not take it anymore bringing the car back and forth to service for repairs. Working with my service advisor Keith who went over and beyond for me to get my car back on the road is fantastic and I cannot thank him enough for all of his help. I decided to chance my luck to see if I could get a new vehicle, and now I am proud to say that I got my new ride. The process went smoothly and I loved the professionalism that I received. Thank you again for all of your help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was our pleasure to be able to help you find the right car for you! We strive to provide the best, most honest service in everything that we do. We're glad that Ozzie, Chris, and Hassan could provide you with an excellent car buying experience! They are great members of our team. Thank you for your feedback and we hope that you'll come back to see us again in the future!
Great service! Chris Goins is a great person to do business
Very friendly service. Having a 4yro along they made everything very quick & explained thoroughly. 1st time at the dealership & it has been an awesome experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Ourisman Chevrolet of Bowie and giving our team the opportunity to work with you! We appreciate this feedback about Chris and Aaron and we look forward to seeing you again in the future!
Poor customer service
I brought my vehicle this year of April and here it is August and my car have a shake to it when it's at a complete stop. I took it to service 3 times and they weren't able to fix it all they could tell me it's the characterist of this vehicle. The vehicle wasn't doing it when I first purschased it. I called the Gm 7 times still no call back and I left messages but when I was in there the other day she was on her cell phone. I would never reccomand this dealership to anyone.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re very sorry to hear that you have been frustrated. We never want out customers to feel unheard. We would like to speak with you more on this issue so that we can work toward a resolution. At your earliest convenience, please contact Meredith Miller at 301-262-7600 ext 111 and she would be happy to assist you. We look forward to hearing from you.
Customer Service
Mr. Jordan was fantastic and very professional At one time I felt awful about the service department. Mr. Jordan has renew my confidence. Thank You!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad we could change your view on our service team, Anthony! Customer satisfaction is our number one goal and we'll be working hard to make sure you continue to have great experiences with us. Thank you!
Wonderful people, careing and extremely helpful.
Wife and I traveling to wedding at USNA in Annapolis. All of a sudden we experianced transmission problems. Tow truck carried us to dealership where we were treated beyond expectations. Part was overnighted and Tahoe was fixed. We were given a car to drive and made the dinner and wedding. Next day we picked up our car.Mr Merick Mills is an extrodinary represinatine for this Dealership. Thanks to all who a part in this .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback about your recent experience with Medric Mills and the Ourisman Chevrolet of Bowie team, Bill! We're happy that we were able to help in such an important situation. Let us know if there is ever anything else we can do for you. We look forward to working with you again!
Great service
I came back here several times with same problem traction stability control ABS with my new purchased Chevy Suburban 2013. I should not have any problem since I've purchased this car new. Maybe I got a problematic part of the car. I hope this is my last visit for this problem or else I'm not gonna buy any car here in chevy bowie for my family or not refer any friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this with us. We are sorry to hear that you have not been entirely satisfied with your experiences. We understand your frustrations and want you to know that we will be taking a look at our efforts to see how we can improve. If you wish to discuss anything further, please feel free to reach out to our team. Thank you.
Excellent sales experience
I just bought an Impala from Ourisman in Bowie. Lew and Kegan were great and made the buying experience painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That's awesome to hear, thank you! We appreciate the feedback abouut our team and we hope you enjoy your new Impala for many years.
Sloppy job
Brought in my 2006 Corvette for 50k servicing after completion vehicle fan belts were squealing very loud don't know how they missed this even after being road tested I was told they spilled lubricant on the pulley area spilled lubricant was not thorouhly cleaned off engine or hoses and air induction was not secured very disappointed
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Rocha, we’re concerned to hear this feedback and we are sorry to know that you were disappointed with your visit. We continuously strive for excellence in everything we do and we will be taking a close look at our efforts to see how we can improve upon this moving forward. If you would like to discuss your experience in further detail, please feel free to contact our Service Manager, Brian Blakeslee, at 301-262-7600 ext 117. Thank you.
Great Experience!
Mr. Swift and Mr. Cho were a great help! Originally purchased a Camaro from this dealership and had zero issues with the vehicle. When it was time to expand to a four door vehicle, these two assisted me and went to great lengths to do so! Very impressed !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Allie, thanks so much for letting us know that you had such a great time with our team here at Ourisman Chevrolet of Bowie! We're glad to know that you enjoyed your Camaro and that Max and Robert could get you into your new four door vehicle. We look forward to seeing you again some time in the future!
Buddy is a great service rep
I have been taking my cars to Buddy Reo for about 30 years. Car dealerships close and open, and I buy different model cars, but it seems I always find Buddy to take care of my vehicles. He treats me and my cars as special whenever I take my car in for service. He listens to my 'lists' and makes sure I am happy with all the issues or routine care. Back in the 80s when I was a single mom with one car, Buddy understood what work and safety meant to me and always made sure I was back on the road again as quickly and safely as possible. The mechanics don't give me back my car unless all my issues are resolved. I never dreaded going to the service dept!!! I recently bought a new car and I hope our paths cross again soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Debby, thank you so much for sharing this with us here at Ourisman! We truly appreciate your kind words about Buddy and we're glad to know that you can always count on him for amazing service. We truly look forward to seeing you in the future!