Ourisman Chevrolet of Bowie - Curbside P

absolutely the worst GM I've ever encountered from hiding from a call prior to me coming to the dealership, so playing the not pick up game when he's at the dealship, to disregarding that his Service team called to say my car was fixed and it wasn't throughly inspected and looked it let alone a test drive on the car after completing a batter recharge wasn't done. Now I'm left with 3 pages of the same codes the vehicle had upon arriving 3 weeks go with it into their service dept and he's worried about tone and someone talking loud. You can't change how God naturally from birth made my vocal cords are y'all crazy.

I scheduled an appointment for my car to be serviced with Mr. Medric Mills based on past experience. I was greeted and he explained what needed to be done and the estimated cost. I went to the waiting room, and he told me he would come and let me know when the service had been completed. After explaining the service done, he also informed me when future repairs were due. My experience was excellent with the best customer service.

My experience was Amazing. Taylor, Jasmine and Don was really exceptional with helping me. A1 customer service. I highly recommend everyone to Ourisman of Bowie. Thank you all so much!

I was displeased with the trade value and the subsequent resale of my traded car. I feel I was cheated/ The explanation of the repairs did not make sense and the detailing was over priced..

Had a great experience at this dealership from the time I walked in until I walk out. Highly recommend for all people to come get service done here

The buying process was easy, salesman were informative, good service overall. Joe and Christian helped me build my dream truck with all the bells and whistles.

I was not happy with the financing of my vehicle. Purchasing a car is somewhat different than in the past. Technology is vast and explain item by item is essential for future buyers,

Price of the car was looking at was originally listed at $39k, then I inquired about it and it went to $40k, then I said Forgetaboutit and it went to $41k,lol, wrong way! I do have to admit sales rep was nice and honest.

YOU ARE FAMILY: I had the pleasure of bringing my 2022 Chevy Suburban to Ourisman Chevrolet of Bowie, and I couldn’t be more impressed with the service I received. My Chevy started to act up on the highway and she limped into the parking lot. I was freaking out as I did not have an appointment, and I am from out of town (Virginia). I am in the US Navy and my Ship was set to get underway the next day. German and Mike went above and beyond to help me. They pulled their lead transmission tech in to get a quick diagnostic of what the problem was. Just when I thought there was no hope, Mike and German worked on a solution that enabled me to drive down to VA Beach the same day while my car was getting repaired. When you go here, you feel like you are important, you feel like you are cared about, you feel like you are a part of their family. CUSTOMER SERVICE WAS UNPARRELLED TO ANY SHOP IN THE AREA: The customer service was outstanding! German and Mike went above and beyond to ensure I understood the repair process, providing clear explanations and keeping me updated every step of the way. They made sure I felt like a valued customer, not just another service appointment. The communication was consistent and transparent, which made me feel at ease throughout the process. FAST REPAIR: The repair itself was completed efficiently, and my Suburban has been running like new ever since. I’m incredibly grateful for their professionalism and expertise in handling such an important repair. I truly appreciate the level of care and attention to detail the team at Ourisman Chevrolet of Bowie demonstrated. They exceeded my expectations in every way. If you're looking for top-notch service and a team that genuinely cares about their customers, I highly recommend them!

I brought my truck in for service on January 2, 2025, to determine whether the engine damage was catastrophic. The dealership charged me over $4,000?at a rate of $250 per hour?just to confirm that it was indeed catastrophic. In my opinion, this is not good customer service. Most dealerships perform such diagnostics at their standard hourly rate, and I have never encountered a charge this excessive. This is unacceptable. The engine in question, a 5.3L, had six years of service and 130,000 miles. I diligently changed the oil every 5,000 miles, yet your product still failed catastrophically. Chevrolet needs to take responsibility for the defective products you are putting on the market. I?ve been a loyal GM customer my whole life, but if this continues, I will no longer support your brand. The cost is simply too high for a product that doesn?t hold up. Please do better!