Autoland

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 2, 2019

    Derrick was extremely polite and helpful with our purchase. He was so patient while we looked around for the right car for our growing family, even sitting... with our dog while we went for a test drive. I would recommend Autoland to anyone looking for a great used vehicle at a reasonable price. Ask for Derrick and you will not be disappointed!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 10, 2019

    As of now it’s a work in progress but thus far I have had issues with my vehicle since the MOMENT I left the lot. Started with wheel vibrations on the... highway (leaving the lot) and ended with a belt snapping, with my kids in the car, less than a week after my purchase. Since then I’ve spent a significant amount of additional money paying for the car to be towed to their dealership for services do additional money for a rental car so I can get to work. Through this all the dealership seems to say is “that’s the risks of buying a new car”. i hope it gets better..

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • October 20, 2017

    Great selection of SUVs in my price range. I took several vehicles to my mechanic and I was told to buy this one from my mechanic, so I did and am very... pleased

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    October 31, 2018

    I don't normally post bad reviews but my experience was horrible. I purchased a 2014 Minivan from them only 40 days ago and the transmission already went.... It will be over $2,000 to fix. Do not let their friendly demeanor upfront fool you. They are very friendly and nice before you buy the car. I was told they take care of customers and not be worried if anything goes wrong they would take care of us. Then after the transmission went within only 40 days of buying they told me it was my fault I didn't buy an extended warranty with them and there was nothing they were going to do to help. I was also told by the sales person that they went through the whole care and everything was checked and replaced. I gave them multiple chances to remedy this situation and they told me they wouldn't help me and rushed me off the phone multiple times. Their attitude changes once you buy the car and they got their money. Be very wary. I should have listened to all the bad reviews.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    August 24, 2018

    I was referred to Autoland from actually another dealer. I was looking for a truck and they had no only 1 truck for sale. I went on Autoland's website... and they had several trucks. I was looking for a Ford but ending up with a Sharp Dodge Ram. The color was what impressed me it was the nicest blue I have seen on a truck. The Salesman was polite and not pushy. Overall a good experience and I would recommend the dealer

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2017

    Sold me a 2011 GMC Sierra 1500. Have had issues since the second day I owned truck. They made several superficial attempts to fix that problem, but because... they used inferior parts other issues were caused. Now my truck runs like junk and they say they can't do anything else for me. Save yourself the trouble and shop elsewhere.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Autoland does sell quality vehicles and we never want any customer to have an issue, unfortunately sometimes things are out of our control. Adam did ...have a problem after he purchased his truck. The throttle body needed to be replaced. We gave him a loaner truck to use while his truck was worked on. Autoland installed a new throttle body. A couple of days later the same problem came back. We brought the truck to Balise Chevy and they repaired a connection. We paid 100% of both repairs. Now after bringing the truck to the dealer we expected it to be perfect. The same code came back, we brought the truck back to Balise and they replaced the throttle body with an OEM part. Autoland paid 100% of the repair. I completely understand that Adam was upset, he bought a truck and had an issue. I never charged him any money, gave him a loaner truck, and brought the car to the dealer to have it fixed. However we do not sell junk here, we do stand behind our vehicles, and we do want all of our customer to be happy with their purchase.

  • 5.0 out of 5
    February 3, 2017

    Shocked at how many trucks they had went their for one truck and drove home in another one I liked better. It had leather and the payments were less than... I thought.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 13, 2016

    I have bought two cars off Peter and I will be back for a third. He is very knowledgeable and polite and makes you feel at ease when you are purchasing... a vehicle. All in all 5 star experience and highly recommended.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2016

    I spoke to Peter Ethier on the phone in regards to a few vehicles I was interested in. He was very professional, polite and definitely knew his cars. I... am currently waiting on a promotion at work to go through and at that point I will be ready to buy! Keep up the good work Pete! See ya soon!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2016

    I would highly recommend anyone looking for a used vehicle to shop at Autoland, Inc. in Coventry, Rhode Island. Peter was extremely helpful, friendly and... very knowledgeable. We are very happy with our purchase, and would definitely recommend our friends and family to shop here.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews