Used Imports Auto LLC

I had nothing but positive dealings with Used Import Autos after finding a vehicle that I was interested in online. As far as this dealership is concerned, I would highly recommend them for their customer service followed up promptly and offered what was a seamless interaction and positive outcome despite what some other reviewers have reported in the past. This dealership seems to really care about their reputation and customer satisfaction.

I purchased a vehicle for almost $40000 to find out the car had over 13,000 of structural damages and they refuse to give me my money back. They are scammers!! Run and don’t look back!!

They are liars and they are crooks. Do not do business with this dealership. You’re better off paying a little extra and going to a franchise dealership. You know what they say, you get what you pay for.

We got there a s was ready to make a deal happen. Another salesperson came to the desk we were sitting at and too the keys to try and sell to another customer. Ones he saw how mad i was getting, he put the keys back. Car needed brakes and they fixed that. But it also had a bad headlamp. I was told it was being ordered and they will replace it. Two month later and the headlight is completely broke. No one would return my calls or help in the situation Had to replace it out pocket for over $900. Which was cheaper than the $1400 that was quoted to me from the Lexus Dealer. Please stay away from small shady car lots such as this one. Deal with major dealerships and avoid the headache. These guys are not honest

I purchased a 2011 Audi Q5 on 9/8/2020 and the process was easy. There were a few minor repairs that needed to be done and it was handled immediately by Billy the technician. Our customer service representative Kalib was very knowledgeable of the vehicle and kept me updated with the status of the vehicle the entire time. The sales Manager Joseph went beyond helping and guiding me with making sure everything I needed repaired; which was minor, and completed in a timely manner. The entire experience was easy and they are exceptional when it comes to customer service. I would recommend anyone to shop with them if you are looking for a great quality vehicle at a reasonable rate. I would definitely purchase from Used Import Auto again. Kalib, Joseph and Billy you guys are awesome!!! I traveled over 2 hours to buy this vehicle and was not disappointed. 5 stars from me.

Great customer service from all employees, Salesmen Anthony was wonderful, he's very patience and pleasant, understanding when it comes down to different people and there situations.

Bad service and the sale reps seem like they lost. Purchase a vehicle and never received it because they kept lying stating it was being fix. From a business owner as myself I would never treat my customers like how you guys treated me. Then you try to throw one of your sales reps under the bus. I will make it my business to see that you guys get shutdown. Shady business. Stay away from these crooks and I will let some of my friends know how you guys do in the business world. I got strong business network.

They let me drive an hour to get there to look at a 2012 4Runner for $15.5k. It had a loud engine tick and maintenance light was on. Salesperson would not come out to speak to me in the office, we made eye contact through a back office window. Finally pawned the keys he gave me for a test drive, to an mma fighter wanna be salesman, who was “surprised” when I told him about the problems. Then the salesman had the audacity to call me 45 minutes later on my 2 hr drive home in traffic.

This is by far the worst Auto Dealer they charged me 1500 for a warranty and when my engine went out they lied to the BBB and said no coolant and BBB sides with them. I recommend nobody going here they are crooks and they lie when you try to get issues resolved if any lawyer is reading this I would love for you to contact me.

I bought QX 56 2013 within 15 miles service engine light came on. When I called and spoke with Jay and told him the diagnostic said the catalytic converter needed to be checked..he said that was not his problem.I told him I wasn't going to argue but I am going to contact the BBB. I had a gut feeling when I read the reviews but Don the sales person made me feel better but there is only so much he could do. If you are reading this DO NOT SHOP ONLINE HERE AND GET THIRD PARTY INSPECTION!