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Buyer beware! Smiley automotive does not stand behind the vehicles they sell! Purchased a vehicle 2 months ago, it came with a 6-month 6,000-mile warranty, had engine failure after 2,000 miles. Vehicle was dropped off at the closest General Motors dealer for repair. Smiley approved the repair work over the phone. Then refused to pay any of the cost after the work was underway even though the broken items were to be covered under the policies of the warranty! They offered NO assistance whatsoever after multiple calls with their service department and the General Manager. Thankfully the Ken Ganley dealership in Sandusky & General Motors stand behind their product and offered assistance with the repairs and were very helpful through the entire process.
Worst experience and vehicle.
If I could give it 0 stars I would. BUYER BEWARE. They do not stand behind the vehicles they sell. They’ll show you a clean car report then act completely surprised when it breaks down 4 times. The first time my vehicle got towed the tow truck driver actually laughed when he saw it was from Smiley because of how many vehicle of theirs they tow. Many lies. Absolutely rude service. Worst experience.
Wouldn't go anywhere else!
I have purchase two vehicles from Smiley Automotive. I couldn't be any happier with the decision I made! The customer service is fantastic, the service department is quick and efficient, And the selections and prices of their vehicles are fantastic!
Amazing customer service!
Super clean car, easy buying process, excellent to deal with
Exceptional service and personable environment
Very professional & relaxed environment. Salesmen were very respectful, personal and not pushy in any way. Would certainly do business with again and recommend to friends and family! The team also went above and beyond following up with companies to try to negotiate better finance rates without me even asking.
Made my car buying very simple..
I bought a car from Smiley Automotive three years ago and just purchased my sencond car (i love my charger) from them a few months ago. Every time i go in there i am treated like a queen, the first car i purchased had a minor issue when i first bought it and even though i bought it as-is they still fixed the problem and didnt charge me a dime. My brother, father, and step mom have all bought from them since my first experience and they have all had great experiences as well. Thank you, Chas and Tony for all of your help I love my Charger soooooo much. :)
BVery Happy Customer
I wanted to surprise my son with a car and I knew what kind of car he wanteed. I had been looking around and happened to stop by Smiley on my way home from work at Dauch Concrete. They had the car my son was wanting. They went along with the surprise that I had planned for him, and went well above and beyond knowing that this car was for my son. They truly were wonderful. Chaz, Steve, and Dave were all a great team and treated me wonderfully! If I ever need another vehicle, I will gladly go back to buy another one! Thank you again, Smiley Automotive for making my sons dreams come true.