West Herr Ford Lincoln

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(661 reviews)
Visit West Herr Ford Lincoln
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–9:00pm 9:00am–7:00pm
Tuesday 7:00am–9:00pm 9:00am–7:00pm
Wednesday 7:00am–9:00pm 9:00am–6:00pm
Thursday 7:00am–9:00pm 9:00am–7:00pm
Friday 7:00am–9:00pm 9:00am–6:00pm
Saturday 7:00am–6:00pm 9:00am–5:00pm
Sunday Closed Closed
New (716) 616-3237 (716) 616-3237
Used (716) 616-3602 (716) 616-3602
Service (716) 616-3593 (716) 616-3593


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About our dealership

This seller has been on Cars.com since September 2008.
West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.
Welcome to West Herr New York!!!

Service center

Phone number (716) 616-3593

Service hours



(661 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very good

As a first time buyer, finding new car can be a nervous and confusing experience but the team at West Herr made it as seem less as possible. My salesperson Lauren took the time to find the right type of vehicles that I was looking for while making sure I stay within my budget.

Dealer response

We are so happy to hear that! Thanks so much, Francis! 😊


Great Service

I spent an extended amount of time at this dealership (my own decision not to leave and return later) several hours. My service representative, Jay, made every effort to keep me updated on the progress of my car service and to offer me refreshments such as coffee and or popcorn ( my favorite) at intervals. This made me feel as though they cared about me and my comfort , and not just about my car. I definitely recommend this dealership for car service. I am very pleased with the work performed on my car.

Dealer response

We are so happy to hear you had such a great experience! We thank you so much for choosing West Herr! 😊


West Herr Lincoln service

Excellent service from start to finish highly recommend this dealership from the buying experience to service all top notch. Pick up service is a nice bonus

Dealer response

Thank you so much, John! We are so happy to hear that! 😊


Great service

I had to bring my car in for a recall and I dropped it off the night before my appointment. I was called by Bill letting me know my vehicle was done and ready for pickup. Bill is great to deal with.

Dealer response

Dave - we are so glad to hear this! Thank you so much for sharing! 😊


Love West Herr

Had to bring my car in for a recall. I was in and out in an 1 1/2 hours. Friendly and quick. Nice staff and personal.

Dealer response

Thank you so much, Jane! 😊


My review headline is I love West Herr. Tyler 👍!!

Tyler sulski was very thorough and gave great customer service. I received a rental car at at no charge to drive home. I also received several free car wash certificates to use at my convenience because it was raining.


Outstanding Service

Outstanding service and outstanding staff! Your treated special from start to finish. Service was completed within a timely manor as promised. I highly recommend West Herr Lincoln Ford!


Great service.

The entire service experience was incredibly easy and professional.The valet pick up was on time and the service tech provided details of the work provided and the very reasonable charges.


Fast and friendly service

Fast and efficient servicing. Kept me informed and car was ready in less time than was expected. Very courteous staff and were readily available to answer any questions I had. Overall a great experience.


Love this place!

Went in for inspection and recall and was informed that I need some extra work. I have been getting my cars from West Herr Ford for 30 plus years. Because I liked my 2016 Edge so much When my lease was up I bought it. After 6 years I felt eventually I would need some work. Bill Heidle was great

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