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Carl Swope Toyota

(110 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–5:30pm
Tuesday 8:00am–7:00pm 7:00am–5:30pm
Wednesday 8:00am–7:00pm 7:00am–5:30pm
Thursday 8:00am–7:00pm 7:00am–5:30pm
Friday 8:00am–7:00pm 7:00am–5:30pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed

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Reviews

(110 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Nahum Plaza is a wonderful salesman!

Nahum Plaza is a wonderful salesman! He made a very stressful decision a breeze to accomplish. His calm demeanor is very refreshing! I felt at ease waiting at his desk where there were items displayed of his service to our country and his faith! It was as if a guardian angel had lead me to him personally! Thank you for being so kind and helpful! My best to you and your family in the new year! God speed!

Nahum Plaza is a wonderful salesman!

Nahum Plaza is a wonderful salesman! He made a very stressful decision a breeze to accomplish. His calm demeanor is very refreshing! I felt at ease waiting at his desk where there were items displayed of his service to our country and his faith! It was as if a guardian angel had lead me to him personally! Thank you for being so kind and helpful! My best to you and your family in the new year! God speed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for your wonderful review. We are so happy that your experience with Nahum was so positive! Happy New Year to you as well!

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Zac Wilson was simply the greatest.

Zac Wilson was simply the greatest. Found me the perfect car and the perfect deal. This dealership is first rate. A great experience! B

Zac Wilson was simply the greatest.

Zac Wilson was simply the greatest. Found me the perfect car and the perfect deal. This dealership is first rate. A great experience! B

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Marty, thank you so much for sharing your positive experience with us! We're thrilled to hear that Zac was able to find you the perfect car and deal. Providing top-notch service is our priority, and we're delighted that you had a great experience with us.

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Chris Forbes made my purchasing experience super easy at

Chris Forbes made my purchasing experience super easy at the Swope Toyota dealership in Elizabethtown, KY. He was very dedicated to helping me with everything. I absolutely love my new Camry!

Chris Forbes made my purchasing experience super easy at

Chris Forbes made my purchasing experience super easy at the Swope Toyota dealership in Elizabethtown, KY. He was very dedicated to helping me with everything. I absolutely love my new Camry!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deb, we are thrilled to hear about your positive experience with Chris at our dealership! We are so glad he was able to make your purchasing process easy and enjoyable. Enjoy your new Camry!

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i took my toyota tacoma in for a oil and filter inb

i took my toyota tacoma in for a oil and filter inb elizabeithtown .they change the filter and oil.i came home and the next morning i went in the garage and under the engine on the floor was a lot of oil .i have been a mechanic for years and i know there was no leaks,so i take it back to swope and they said the valve covers was leaking,and there was not any leaks when i took it to swope.and they said the valve covers,i that was not true.well i still have a leak.this make twice that they mess up my truck

i took my toyota tacoma in for a oil and filter inb

i took my toyota tacoma in for a oil and filter inb elizabeithtown .they change the filter and oil.i came home and the next morning i went in the garage and under the engine on the floor was a lot of oil .i have been a mechanic for years and i know there was no leaks,so i take it back to swope and they said the valve covers was leaking,and there was not any leaks when i took it to swope.and they said the valve covers,i that was not true.well i still have a leak.this make twice that they mess up my truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Ernest, thank you for bringing this to our attention. We apologize for the inconvenience caused. We take your feedback seriously and will investigate the issue further to ensure better service in the future. Please feel free to reach out to us if you have any further questions or concerns.

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Untrustworthy Service Dept

I made an appointment to have my oil changed and mentioned to the service person that I was hearing a squeaking noise coming from the wheels. He came back and told me that my front brakes should be changed and the rotors resurfaced for $400 and that would fix the squeaking noise. (He told me this after telling me my brakes still had some life to them and there was no rush to change them.) After two hours the service person came back and told me that the work had been done but the squeak was still there. He said the tech thought it was coming from the rear wheel, not the front wheels as he originally told me. He said that I would have to pay $109 to have it diagnosed and then fixed if they found the problem. This is after they told me the problem in the first place was the front brakes!! I was not happy with this bait and switch to get money for work that did not need to be done to fix a problem they misdiagnosed. Would not recommend this dealership for not doing the right thing or attempting to do the right thing.

Untrustworthy Service Dept

I made an appointment to have my oil changed and mentioned to the service person that I was hearing a squeaking noise coming from the wheels. He came back and told me that my front brakes should be changed and the rotors resurfaced for $400 and that would fix the squeaking noise. (He told me this after telling me my brakes still had some life to them and there was no rush to change them.) After two hours the service person came back and told me that the work had been done but the squeak was still there. He said the tech thought it was coming from the rear wheel, not the front wheels as he originally told me. He said that I would have to pay $109 to have it diagnosed and then fixed if they found the problem. This is after they told me the problem in the first place was the front brakes!! I was not happy with this bait and switch to get money for work that did not need to be done to fix a problem they misdiagnosed. Would not recommend this dealership for not doing the right thing or attempting to do the right thing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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An overall pleasant experience - big thanks to Service

An overall pleasant experience - big thanks to Service Manager Rickey Layton - very attentive, friendly and helpful

An overall pleasant experience - big thanks to Service

An overall pleasant experience - big thanks to Service Manager Rickey Layton - very attentive, friendly and helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Ricky Janes did a great job of explaining about the Rave...

Ricky Janes did a great job of explaining about the Rave 4 we were planning to buy and kept us informed as to when it would be shipped from factory .Pleased with purchase.!!!!😄

Ricky Janes did a great job of explaining about the Rave...

Ricky Janes did a great job of explaining about the Rave 4 we were planning to buy and kept us informed as to when it would be shipped from factory .Pleased with purchase.!!!!😄

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I live in Kansas, bought a Toyota from Swope Toyota....

I live in Kansas, bought a Toyota from Swope Toyota. What an incredible dealership! Very knowledge, friendly and extremely helpful! This goes from Ricky Janes who showed me a lot about my new vehicle to Jake Erhardt, the financial guru. I tell all my friends, it is worth the trip to Elizabethtown, KY to buy a vehicle. I wold do it again in a heartbeat. If I could give them more than five stars I would! Kudos to you all!

I live in Kansas, bought a Toyota from Swope Toyota....

I live in Kansas, bought a Toyota from Swope Toyota. What an incredible dealership! Very knowledge, friendly and extremely helpful! This goes from Ricky Janes who showed me a lot about my new vehicle to Jake Erhardt, the financial guru. I tell all my friends, it is worth the trip to Elizabethtown, KY to buy a vehicle. I wold do it again in a heartbeat. If I could give them more than five stars I would! Kudos to you all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I am very impressed with the honesty and integrity of our...

I am very impressed with the honesty and integrity of our sales rep Ricky Janes. I have been looking at new vehicles for a while and have visited many dealerships. I was lied to, misled, and misinformed...until I met Mr Janes. He was COMPLETELY HONEST!! He is knowledgeable and helpful! A true professional!

I am very impressed with the honesty and integrity of our...

I am very impressed with the honesty and integrity of our sales rep Ricky Janes. I have been looking at new vehicles for a while and have visited many dealerships. I was lied to, misled, and misinformed...until I met Mr Janes. He was COMPLETELY HONEST!! He is knowledgeable and helpful! A true professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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2021 Toyota Highlander

Wonderful dealership, honest salesman, Gary Allen, finance manager, Jake, all great people to work with. This is fourth Toyota we have bought from them. Would definitely recommend friends to go there

2021 Toyota Highlander

Wonderful dealership, honest salesman, Gary Allen, finance manager, Jake, all great people to work with. This is fourth Toyota we have bought from them. Would definitely recommend friends to go there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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