Reviews
Does it get any better?
About 6 years ago we bought a pick up from Crafts and they went the extra mile to make sure we were all set. They even helped pay for a repair long after the warranty period expired. Because of that we went back when my wife needed a car and once again we were met with excellent service. Now after alot of miles and several long salty winters my pick up finally died and without a second thought we went straight back to Crafts. This time they REALLY helped us out and did everything in their power to make sure we ended up in the right pick up. I can't say enough about Mike and the rest of the crew at Crafts. I have bought at other dealers before and had mediocre experiences and even a really bad experience at one local dealer. I know there will be a day when this pick up will drive it's last mile too and when that time comes I plan on going straight back to Crafts. Also if there are any doubters out there please let me assure you that nobody pressured or paid me to say any of this- Crafts treats their customers excellent and as far as I'm concerned they earned every word of this. Many thanks again to Mike and the crew
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy and family. We are very happy to have the opportunity to help you and your family with your vehicles. Thank you for continuing to choose Crafts Cars. Happy smiles, many miles.
Wonderful and Easy Experience!!!
This was the easiest car purchase I have ever made. Found the car I wanted on their website , contacted them via email and received immediate response. I filled out credit application online and all was ready to go when I arrived at dealership for test drive. Friendly and efficient service! Would definitely go to them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Stephanie, Thank you for the wonderful review. It was our pleasure to help you find the perfect vehicle. Thank you for giving us the opportunity.
Happy Venza owner.
Mike was so helpful, no pressure to buy one of their cars, he made the whole process go smooth. I certainly would recommend Crafts Cars to anyone. Thank you Crafts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
JoAnn, thank you for taking time to write about your experience. Were so happy to have the opportunity to help you. Thank you for choosing Crafts Cars.
Crafts Cars
So easy, so fast. Love my vehicle. Mike was fantastic, he felt like family from the moment I met him. I felt he guided me in the right direction and gave me time to mull over my choices. I felt right at home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kaytlen, We're thrilled to have had the right Explorer here for you. Thank you for the opportunity to help you through the process and for choosing Crafts Cars.
Used Car Customer
Worked with Kevin and he helped me find the car I needed with out any hassle. Super friendly, great service. Got us in and out quick and easy. Would highly recommend purchasing a used vehicle from Crafts Cars.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Greg, Thank you for choosing Crafts Cars! Were thrilled that we had the right vehicle here for you and could help you through the process.
Outstanding customer service!
We immediately felt very comfortable, like buying from friends. They were understanding and supportive of our situation and never once did we feel judged. Very laid back, but still professional. We will definitely start here with our future car needs. Thanks to Mike and Marc, you guys rock!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Guys, thank you soo much for the wonderful review. Congrats on your beautiful new Edge, we hope you love it for a long time! You guys rock!! Thank you.
Great Maine dealer!
Craft is your better then normal Maine Dealer! All the guys were just regular guys! No pressure, no hassle, very relaxed, and looking to actually help you out and make a good deal all around! Most of their vehicles are usually, one owner rigs from Canada. This has many benefits over most other local dealers. All of the trucks were cleaned and almost spotless, they also provide free stickers for all vehicles purchased from there! Would recommend the dealer to anyone, especially Kevin who was super easy to work with!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dakota, Were happy that we had the right Tundra for you. Thank you for choosing Crafts Cars and for the great review.
Very positive experience
I bought a very clean 2013 GMC Sierra and overall, it was the best experience I have ever had buying a vehicle, used or new. Really nice folks. It was like buying a truck from a good friend. Thanks again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike We are so happy that we had the perfect Sierra here for you. Thank you for taking the time to write about your experience and thank you for choosing Crafts Cars.
Very happy with the experience!
We left with and retained good feelings after purchasing a used 2014 4Runner from Crafts Cars and having dealt with Kevin in sales, mainly, and Mark in financial. Everyone we spoke to, even casually, was a pleasure. Most communication was done, with Kevin's willingness, online, of which many dealerships can make that very difficult and would prefer you in their grip at the dealerships. Not so with Crafts Cars, the pressure is off. The descriptions and pricings of the vehicles are clear enough to have an idea that a particular vehicle is what you're looking for, making it easier to choose to make the trip to see it. They had all the paperwork prepared even with the understanding that the sale wasn't a done deal, but merely for customer convenience to help with the customer's time. Even had the best financing pre-arranged. ... As others have said, 'zero pressure and very pleasant people to deal with'. One of the rarest 'good experiences' we're had with buying cars over the years through a dealership. I see why they received the award for best auto dealership in the Lewiston/Auburn area 2017. They deserved it for how they do business casually, treat the customer, and all the while keeping a large variety of excellent used cars and trucks in inventory to choose from. I'm glad I expanded out my internet search area map to find them at their location in Lisbon Falls... and they just happened to have just what I was looking for at a very fair price. (actually, better than I was looking for at the SAME price!) Thanks guys! :) We'll be recommending you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Duke, Were thrilled that you love your new 4Runner! Thank you for the great review, it was our pleasure to work with you. Thank you for choosing us. See you next time. :)
Hands down the best car experience I?ve had
Kevin listened to what I wanted , what I could afford and went above and beyond finding me exactly what I wanted ! He was calling me about the vehicle I just purchased before it was even off of the carrier ! It?s a great feeling knowing someone is really taking your needs into consideration making this an easy process ! We all know buying a car can be tryout but At crafts I can honestly say it was everything but trying ! I will continue to do business with crafts from here on out ! Thank you again to everyone especially Kevin for making this process a really rewarding process I could not be happier with my Durango !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
krista, It was my pleasure to work with to find the perfect Durango. Congratulations, See you next time. Kevin