Antelope Valley Volkswagen

I purchased a product that was never delivered and they refused to refund the money. VW of America said take them to small claims. Stay away from this pice of crap dealership. They add on to the contract items that are already installed by previous owners and try to hide it. The most corrupt dealership in LA country

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

Everyone has been great, above and beyond any expectations I had the support from Norma and everyone in the front as you came inside the dealership.

It was fine, quick and easy and the staff was friendly. Also updates on my service was done well by contacting me when needed and getting me a quote on something other than service that I needed.

Tara and Norma and the girl that sits next to Tara .. they were and are so helpful and always make me feel like family and make me laugh .. they are very professional as well as humble ..

I purchased a 2014 Jetta in June of 2022. since it is a used car I do not expect it to be in great condition. One of the questions I had is did it have 2 keys, the answer was yes. It did, however one of the keys is useless since it is bent. I asked for a new key, I am still waiting for it as of 10.12.22. I call and get voice mail, and when I do speak with the SALES MANAGER, JOE. I am told that he doesn't know why it was not ordered. Then he order it, then he got busy with clients and will order it. Then Nothing. So I call and leave messages and do not get a call back. I have done a lot of business with this particular dealer. I have always given them 5 star reviews until now. I have bought cars from Mr. David Dow since he owned the Holiday Buick dealership. Then the Saturn dealership and now the VW Dealership. I have in the past received Great service in both the sales and service side. I am so disappointed and frustrated in this process that should have been taken care of in July 2022. So I decided to post this. Maybe I will get results from Joe Clunich or ever David Pharis. I also left a message for Sam Salama, letting him know that if I did not get a call back I would leave a bad review. I guess they just don't care.

No one is perfect, but AV Volkswagen comes close. Every one on the staff has been courteous and helpful to me in the six years since I purchased a used Jetta. I even stop by when the time changes for help in adjusting the clock because I am technology challenged and they graciously assist me although I'm not spending money on those particular days.

Very unpleasant experience at this place. service advice (tara s ) nasty attitude. like never come back

Always honest about the amount of time it will tak. And also never try up sale unnecessary work which I greatly appreciate. Tara is the most amazing when it comes to fast friendly service.

Thank you, Antelope Valley Volkswagen! We love our new 2021 Atlas!! Great dealership...they actually had a vehicle in stock that checked off all our boxes! Love our new car. Special thanks to our great salesman, Jim, and also to the General Manager! No pressure, casual and great experience! Thank you!