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Antelope Valley Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (60 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–8:00pm Closed
Sunday 10:00am–6:00pm Closed

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See all 10 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (60 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Antelope Valley Volkswagen from DealerRater.

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Stay away or be sorry

I purchased a product that was never delivered and they refused to refund the money. VW of America said take them to small claims. Stay away from this pice of crap dealership. They add on to the contract items that are already installed by previous owners and try to hide it. The most corrupt dealership in LA country

Stay away or be sorry

I purchased a product that was never delivered and they refused to refund the money. VW of America said take them to small claims. Stay away from this pice of crap dealership. They add on to the contract items that are already installed by previous owners and try to hide it. The most corrupt dealership in LA country

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service advisor was very pleasant, quick to call back and

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

Service advisor was very pleasant, quick to call back and

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone has been great, above and beyond any

Everyone has been great, above and beyond any expectations I had the support from Norma and everyone in the front as you came inside the dealership.

Everyone has been great, above and beyond any

Everyone has been great, above and beyond any expectations I had the support from Norma and everyone in the front as you came inside the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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It was fine, quick and easy and the staff was friendly.

It was fine, quick and easy and the staff was friendly. Also updates on my service was done well by contacting me when needed and getting me a quote on something other than service that I needed.

It was fine, quick and easy and the staff was friendly.

It was fine, quick and easy and the staff was friendly. Also updates on my service was done well by contacting me when needed and getting me a quote on something other than service that I needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Tara and Norma and the girl that sits next to Tara .

Tara and Norma and the girl that sits next to Tara .. they were and are so helpful and always make me feel like family and make me laugh .. they are very professional as well as humble ..

Tara and Norma and the girl that sits next to Tara .

Tara and Norma and the girl that sits next to Tara .. they were and are so helpful and always make me feel like family and make me laugh .. they are very professional as well as humble ..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bad After Care

I purchased a 2014 Jetta in June of 2022. since it is a used car I do not expect it to be in great condition. One of the questions I had is did it have 2 keys, the answer was yes. It did, however one of the keys is useless since it is bent. I asked for a new key, I am still waiting for it as of 10.12.22. I call and get voice mail, and when I do speak with the SALES MANAGER, JOE. I am told that he doesn't know why it was not ordered. Then he order it, then he got busy with clients and will order it. Then Nothing. So I call and leave messages and do not get a call back. I have done a lot of business with this particular dealer. I have always given them 5 star reviews until now. I have bought cars from Mr. David Dow since he owned the Holiday Buick dealership. Then the Saturn dealership and now the VW Dealership. I have in the past received Great service in both the sales and service side. I am so disappointed and frustrated in this process that should have been taken care of in July 2022. So I decided to post this. Maybe I will get results from Joe Clunich or ever David Pharis. I also left a message for Sam Salama, letting him know that if I did not get a call back I would leave a bad review. I guess they just don't care.

Bad After Care

I purchased a 2014 Jetta in June of 2022. since it is a used car I do not expect it to be in great condition. One of the questions I had is did it have 2 keys, the answer was yes. It did, however one of the keys is useless since it is bent. I asked for a new key, I am still waiting for it as of 10.12.22. I call and get voice mail, and when I do speak with the SALES MANAGER, JOE. I am told that he doesn't know why it was not ordered. Then he order it, then he got busy with clients and will order it. Then Nothing. So I call and leave messages and do not get a call back. I have done a lot of business with this particular dealer. I have always given them 5 star reviews until now. I have bought cars from Mr. David Dow since he owned the Holiday Buick dealership. Then the Saturn dealership and now the VW Dealership. I have in the past received Great service in both the sales and service side. I am so disappointed and frustrated in this process that should have been taken care of in July 2022. So I decided to post this. Maybe I will get results from Joe Clunich or ever David Pharis. I also left a message for Sam Salama, letting him know that if I did not get a call back I would leave a bad review. I guess they just don't care.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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AV Volkswagen Staff Lends Helpful Hand

No one is perfect, but AV Volkswagen comes close. Every one on the staff has been courteous and helpful to me in the six years since I purchased a used Jetta. I even stop by when the time changes for help in adjusting the clock because I am technology challenged and they graciously assist me although I'm not spending money on those particular days.

AV Volkswagen Staff Lends Helpful Hand

No one is perfect, but AV Volkswagen comes close. Every one on the staff has been courteous and helpful to me in the six years since I purchased a used Jetta. I even stop by when the time changes for help in adjusting the clock because I am technology challenged and they graciously assist me although I'm not spending money on those particular days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Alisha, it's an honor to read that Antelope Valley Volkswagen comes close to being perfect, courteous, and helpful to you in the six years since you purchased your Volkswagen Jetta. We are here for you. Thank you for the fantastic review.

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Very unpleasant experience at this place.

Very unpleasant experience at this place. service advice (tara s ) nasty attitude. like never come back

Very unpleasant experience at this place.

Very unpleasant experience at this place. service advice (tara s ) nasty attitude. like never come back

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Always honest about the amount of time it will tak. And...

Always honest about the amount of time it will tak. And also never try up sale unnecessary work which I greatly appreciate. Tara is the most amazing when it comes to fast friendly service.

Always honest about the amount of time it will tak. And...

Always honest about the amount of time it will tak. And also never try up sale unnecessary work which I greatly appreciate. Tara is the most amazing when it comes to fast friendly service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Thank you, Antelope Valley Volkswagen! We love our new...

Thank you, Antelope Valley Volkswagen! We love our new 2021 Atlas!! Great dealership...they actually had a vehicle in stock that checked off all our boxes! Love our new car. Special thanks to our great salesman, Jim, and also to the General Manager! No pressure, casual and great experience! Thank you!

Thank you, Antelope Valley Volkswagen! We love our new...

Thank you, Antelope Valley Volkswagen! We love our new 2021 Atlas!! Great dealership...they actually had a vehicle in stock that checked off all our boxes! Love our new car. Special thanks to our great salesman, Jim, and also to the General Manager! No pressure, casual and great experience! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Antelope Valley Volkswagen.

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