Reviews
Great customer service!
Great customer service! We are very pleased with our new Honda Ridgeline and would recommend West Herr to all our family and friends.
Great customer service!
Great customer service! We are very pleased with our new Honda Ridgeline and would recommend West Herr to all our family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience leasing my SUV from start to picking
Excellent experience leasing my SUV from start to picking it up everything went smoothly Thank you West Herr
Excellent experience leasing my SUV from start to picking
Excellent experience leasing my SUV from start to picking it up everything went smoothly Thank you West Herr
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would highly recommend West Herr Honda Friendly and
I would highly recommend West Herr Honda Friendly and knowledgeable I was able to lease the exact Honda I wanted My salesman Rakib Ahmed is the best
I would highly recommend West Herr Honda Friendly and
I would highly recommend West Herr Honda Friendly and knowledgeable I was able to lease the exact Honda I wanted My salesman Rakib Ahmed is the best
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob in sales was great to deal with.
Bob in sales was great to deal with. Made Wife & I feel relaxed and comfortable.
Bob in sales was great to deal with.
Bob in sales was great to deal with. Made Wife & I feel relaxed and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Derek was awesome!
Derek was awesome! Super friendly, good sense of humor understanding, showed empathy toward our financial limitations and still got us a working running vehicle within our price range!! I couldn’t have asked for a better person to work with. Car runs great and I love it!
Derek was awesome!
Derek was awesome! Super friendly, good sense of humor understanding, showed empathy toward our financial limitations and still got us a working running vehicle within our price range!! I couldn’t have asked for a better person to work with. Car runs great and I love it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I purchased my vehicle from West Herr Honda after my
I purchased my vehicle from West Herr Honda after my lease expired. When I can I take it to the dealership for servicing. I cannot say enough about the quality of service and customer service/ respect that I have received. I have dealt a few times with Jay in the service department. He goes out of his way to make it a solid customer experience
I purchased my vehicle from West Herr Honda after my
I purchased my vehicle from West Herr Honda after my lease expired. When I can I take it to the dealership for servicing. I cannot say enough about the quality of service and customer service/ respect that I have received. I have dealt a few times with Jay in the service department. He goes out of his way to make it a solid customer experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I took my Honda 2024 CRV for recall.
I took my Honda 2024 CRV for recall. I could not wait tney provided a shuttle to and from my home. They sent a video of an inspection bringing me up to date on various items (e.g tires etc) Paul and the Service were 5 star-excellent
I took my Honda 2024 CRV for recall.
I took my Honda 2024 CRV for recall. I could not wait tney provided a shuttle to and from my home. They sent a video of an inspection bringing me up to date on various items (e.g tires etc) Paul and the Service were 5 star-excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Manny T was the most patient person alive while I was car
Manny T was the most patient person alive while I was car searching. I was very open at first, but got more specific as I searched and then had to really wait and keep searching for the used Honda I wanted. Never any pressure from him and great service! Really appreciated how he treated me the very many times I visited! Great car buying experience.
Manny T was the most patient person alive while I was car
Manny T was the most patient person alive while I was car searching. I was very open at first, but got more specific as I searched and then had to really wait and keep searching for the used Honda I wanted. Never any pressure from him and great service! Really appreciated how he treated me the very many times I visited! Great car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Derek provided a very pleasant experience when it came to
Derek provided a very pleasant experience when it came to choosing my new car. He was truly genuine and wanted me to feel comfortable with my decision. I did not feel pressured into buying something I did not want. I wish her were the one to show me the car’s features but I arrived a little late and he stayed as long as he could and I appreciate that. He made the experience seamless. The only thing I didn’t really like was when the manager was trying to sell me coverage. He was informed about my sister’s new car that she had purchased a few weeks ago and tried to tell her that she was taken care of because she had their “dealership” coverage. The fact of the matter was she had Honda’s new car warranty. I suppose it’s to be expected that they’d want you to spend more money on coverage to revive higher commission. But it still didnt sit right with me that it seemed he tried to trick my sister into thinking she was in good hands because she could use their coverage even though it was the warranty that she was using. With that said, Derek provided an excellent experience that made up for this drawback. Thank you Derek.
Derek provided a very pleasant experience when it came to
Derek provided a very pleasant experience when it came to choosing my new car. He was truly genuine and wanted me to feel comfortable with my decision. I did not feel pressured into buying something I did not want. I wish her were the one to show me the car’s features but I arrived a little late and he stayed as long as he could and I appreciate that. He made the experience seamless. The only thing I didn’t really like was when the manager was trying to sell me coverage. He was informed about my sister’s new car that she had purchased a few weeks ago and tried to tell her that she was taken care of because she had their “dealership” coverage. The fact of the matter was she had Honda’s new car warranty. I suppose it’s to be expected that they’d want you to spend more money on coverage to revive higher commission. But it still didnt sit right with me that it seemed he tried to trick my sister into thinking she was in good hands because she could use their coverage even though it was the warranty that she was using. With that said, Derek provided an excellent experience that made up for this drawback. Thank you Derek.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We recently purchased a vehicle from West Herr Honda.
We recently purchased a vehicle from West Herr Honda. This is the second time we’ve worked with West Herr. The dealership, salesperson, and sales manager all provided an outstanding experience.
We recently purchased a vehicle from West Herr Honda.
We recently purchased a vehicle from West Herr Honda. This is the second time we’ve worked with West Herr. The dealership, salesperson, and sales manager all provided an outstanding experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car