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Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 5:00 PM
Sun Closed
Mon 8:00 AM - 6:00 PM
Tue 8:00 AM - 6:00 PM
Wed 8:00 AM - 6:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed
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Reviews

4.7
218 lifetime reviews.
  • Great, Friendly Service

    They were ready for my service appointment when I arrived. The entire staff was friendly and professional in all respects. The work was done wel...


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    They were ready for my service appointment when I arrived. The entire staff was friendly and professional in all respects. The work was done well and quickly. With an oil change and tire rotation, I was out in a half hour. Even though I could have taken my Honda to be serviced at a closer dealership, I choose West Herr because of their service personnel. They are the greatest.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Finance team is terrible

    I purchased a vehicle in November 2016 from Erik Brungard. He was really nice. I would highly recommend him to anyone. But I had a really bad expe...


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    I purchased a vehicle in November 2016 from Erik Brungard. He was really nice. I would highly recommend him to anyone. But I had a really bad experience with the finance team. Especially the finance manager Todd. I told them I did not want a warranty. But they continued to trying to convince me to buy it for more than an hour. Finally I ended up buying it, as they told me that I could cancel it at no charge within two months if I change my mind. Later, I consulted my friends and researched online, and I realized that it's not really necessary to have a warranty if I have a trustworthy vehicle. So I cancelled it within a month. I thought I will soon get back the refund of my down-payment for the warranty ($190). But to this date (May 5th, 2017), I've not got my money back. I contacted them several time in past 5-6 months, but they never get back to me. My finance manager was Todd. I have left him tens of voice and text messages, but I've not heard back from him even once. This is really unprofessional, and I would recommend everyone to stay away from the finance team. I wish I had said plain "NO" when they tried to sell me the warranty.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Keith C. Boerner

    My wife and I appreciate the great sales service received from Erik Brungard, and the maintenance service from Arthur Luke. They're both very eff...


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    My wife and I appreciate the great sales service received from Erik Brungard, and the maintenance service from Arthur Luke. They're both very efficient and helpful. Our family has purchased five Honda's from Erik - all with high quality. My two year old Accord averages 33 MPG with mostly city driving. When we bring the car in for maintenance, i.e., oil changes and tire rotation the service is quick and easy. I am 69 years old and over that lifetime I've never experienced a better dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2008

We are proud to serve the Buffalo/Niagara region! We have new and uses Hondas plus a wide selection of other brands. All used vehicles are backed by the famous West Herr Peace of Mind guarantee. Visit us out in Lockport on South Transit road. We are your Buffalo Honda dealer!

"Welcome to the top rated Honda dealer in Western New York!"