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West Herr Honda of Lockport

(761 reviews)
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2015 consumer dealer award

Inventory

  • Honda Certified
    2022 Honda Civic
    23,574 mi.
    $25,823
  • No photo available
    Honda Certified
    2022 Honda Pilot
    54,724 mi.
    $29,000
  • No photo available
    Honda Certified
    2022 Honda Pilot
    20,333 mi.
    $39,580
  • No photo available
    Honda Certified
    2022 Honda CR-V
    25,711 mi.
    $28,925
  • No photo available
    Honda Certified
    2022 Honda HR-V
    9,245 mi.
    $23,909
See all 10 vehicles from this dealership.

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Lockport from DealerRater.

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Great customer service!

Great customer service! We are very pleased with our new Honda Ridgeline and would recommend West Herr to all our family and friends.

Great customer service!

Great customer service! We are very pleased with our new Honda Ridgeline and would recommend West Herr to all our family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent experience leasing my SUV from start to picking

Excellent experience leasing my SUV from start to picking it up everything went smoothly Thank you West Herr

Excellent experience leasing my SUV from start to picking

Excellent experience leasing my SUV from start to picking it up everything went smoothly Thank you West Herr

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I would highly recommend West Herr Honda Friendly and

I would highly recommend West Herr Honda Friendly and knowledgeable I was able to lease the exact Honda I wanted My salesman Rakib Ahmed is the best

I would highly recommend West Herr Honda Friendly and

I would highly recommend West Herr Honda Friendly and knowledgeable I was able to lease the exact Honda I wanted My salesman Rakib Ahmed is the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Bob in sales was great to deal with.

Bob in sales was great to deal with. Made Wife & I feel relaxed and comfortable.

Bob in sales was great to deal with.

Bob in sales was great to deal with. Made Wife & I feel relaxed and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Derek was awesome!

Derek was awesome! Super friendly, good sense of humor understanding, showed empathy toward our financial limitations and still got us a working running vehicle within our price range!! I couldn’t have asked for a better person to work with. Car runs great and I love it!

Derek was awesome!

Derek was awesome! Super friendly, good sense of humor understanding, showed empathy toward our financial limitations and still got us a working running vehicle within our price range!! I couldn’t have asked for a better person to work with. Car runs great and I love it!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased my vehicle from West Herr Honda after my

I purchased my vehicle from West Herr Honda after my lease expired. When I can I take it to the dealership for servicing. I cannot say enough about the quality of service and customer service/ respect that I have received. I have dealt a few times with Jay in the service department. He goes out of his way to make it a solid customer experience

I purchased my vehicle from West Herr Honda after my

I purchased my vehicle from West Herr Honda after my lease expired. When I can I take it to the dealership for servicing. I cannot say enough about the quality of service and customer service/ respect that I have received. I have dealt a few times with Jay in the service department. He goes out of his way to make it a solid customer experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I took my Honda 2024 CRV for recall.

I took my Honda 2024 CRV for recall. I could not wait tney provided a shuttle to and from my home. They sent a video of an inspection bringing me up to date on various items (e.g tires etc) Paul and the Service were 5 star-excellent

I took my Honda 2024 CRV for recall.

I took my Honda 2024 CRV for recall. I could not wait tney provided a shuttle to and from my home. They sent a video of an inspection bringing me up to date on various items (e.g tires etc) Paul and the Service were 5 star-excellent

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Manny T was the most patient person alive while I was car

Manny T was the most patient person alive while I was car searching. I was very open at first, but got more specific as I searched and then had to really wait and keep searching for the used Honda I wanted. Never any pressure from him and great service! Really appreciated how he treated me the very many times I visited! Great car buying experience.

Manny T was the most patient person alive while I was car

Manny T was the most patient person alive while I was car searching. I was very open at first, but got more specific as I searched and then had to really wait and keep searching for the used Honda I wanted. Never any pressure from him and great service! Really appreciated how he treated me the very many times I visited! Great car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Derek provided a very pleasant experience when it came to

Derek provided a very pleasant experience when it came to choosing my new car. He was truly genuine and wanted me to feel comfortable with my decision. I did not feel pressured into buying something I did not want. I wish her were the one to show me the car’s features but I arrived a little late and he stayed as long as he could and I appreciate that. He made the experience seamless. The only thing I didn’t really like was when the manager was trying to sell me coverage. He was informed about my sister’s new car that she had purchased a few weeks ago and tried to tell her that she was taken care of because she had their “dealership” coverage. The fact of the matter was she had Honda’s new car warranty. I suppose it’s to be expected that they’d want you to spend more money on coverage to revive higher commission. But it still didnt sit right with me that it seemed he tried to trick my sister into thinking she was in good hands because she could use their coverage even though it was the warranty that she was using. With that said, Derek provided an excellent experience that made up for this drawback. Thank you Derek.

Derek provided a very pleasant experience when it came to

Derek provided a very pleasant experience when it came to choosing my new car. He was truly genuine and wanted me to feel comfortable with my decision. I did not feel pressured into buying something I did not want. I wish her were the one to show me the car’s features but I arrived a little late and he stayed as long as he could and I appreciate that. He made the experience seamless. The only thing I didn’t really like was when the manager was trying to sell me coverage. He was informed about my sister’s new car that she had purchased a few weeks ago and tried to tell her that she was taken care of because she had their “dealership” coverage. The fact of the matter was she had Honda’s new car warranty. I suppose it’s to be expected that they’d want you to spend more money on coverage to revive higher commission. But it still didnt sit right with me that it seemed he tried to trick my sister into thinking she was in good hands because she could use their coverage even though it was the warranty that she was using. With that said, Derek provided an excellent experience that made up for this drawback. Thank you Derek.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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We recently purchased a vehicle from West Herr Honda.

We recently purchased a vehicle from West Herr Honda. This is the second time we’ve worked with West Herr. The dealership, salesperson, and sales manager all provided an outstanding experience.

We recently purchased a vehicle from West Herr Honda.

We recently purchased a vehicle from West Herr Honda. This is the second time we’ve worked with West Herr. The dealership, salesperson, and sales manager all provided an outstanding experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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