Reviews
As always, I had an excellent experience at the West Herr
As always, I had an excellent experience at the West Herr Honda service department in Lockport. I am always treated with respect and my car is serviced in a timely manner.
As always, I had an excellent experience at the West Herr
As always, I had an excellent experience at the West Herr Honda service department in Lockport. I am always treated with respect and my car is serviced in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My customer service provider Paul was very kind and
My customer service provider Paul was very kind and helpful. He answered all my questions and provided excellent customer service.
My customer service provider Paul was very kind and
My customer service provider Paul was very kind and helpful. He answered all my questions and provided excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our service advisor Paul McCarey was very friendly and
Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service.
Our service advisor Paul McCarey was very friendly and
Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rakib, Mike, and Jessica were all extremely helpful at
Rakib, Mike, and Jessica were all extremely helpful at the dealership and made sure i was aware of all of the options available to me. They were amazing to work with and helped me get exactly what I needed!
Rakib, Mike, and Jessica were all extremely helpful at
Rakib, Mike, and Jessica were all extremely helpful at the dealership and made sure i was aware of all of the options available to me. They were amazing to work with and helped me get exactly what I needed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
James and staff is wonderful to work with, I only go
James and staff is wonderful to work with, I only go here! Transactions are always smooth and worry free.
James and staff is wonderful to work with, I only go
James and staff is wonderful to work with, I only go here! Transactions are always smooth and worry free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Took our Passport in for a recall, excellent experience
Took our Passport in for a recall, excellent experience as always. Paul is an asset to West Herr for sure.
Took our Passport in for a recall, excellent experience
Took our Passport in for a recall, excellent experience as always. Paul is an asset to West Herr for sure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I have been a client of West Herr Herr Honda since I
I have been a client of West Herr Herr Honda since I retired in 2014, having purchased both of my vehicles there. In this most recent visit I had a problem with my CR-V. They gave me an emergency appointment for the next day. Paul and his service team did a full diagnostic and safety check, fixed the problem, and got me up and running again. His service was just outstanding!
I have been a client of West Herr Herr Honda since I
I have been a client of West Herr Herr Honda since I retired in 2014, having purchased both of my vehicles there. In this most recent visit I had a problem with my CR-V. They gave me an emergency appointment for the next day. Paul and his service team did a full diagnostic and safety check, fixed the problem, and got me up and running again. His service was just outstanding!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great people and great service.
Great people and great service. Like being here and enjoy the work they do here.
Great people and great service.
Great people and great service. Like being here and enjoy the work they do here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We have taken our cars to West Herr numerous times,
We have taken our cars to West Herr numerous times, always have a good experience.
We have taken our cars to West Herr numerous times,
We have taken our cars to West Herr numerous times, always have a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gerry was amazing❣️not only was was it end of month,but
Gerry was amazing❣️not only was was it end of month,but end of year super busy. He answered all of our questions and concerns and he found us the perfect car,and in a perfect color. blue( my fav) . The test drive went well.it handles great.we came back the the next day, completed the paperwork and drove away as happy satisfied customers.thanks again Gerry for all your time and patience ❣️good luck to you in the new year🎉
Gerry was amazing❣️not only was was it end of month,but
Gerry was amazing❣️not only was was it end of month,but end of year super busy. He answered all of our questions and concerns and he found us the perfect car,and in a perfect color. blue( my fav) . The test drive went well.it handles great.we came back the the next day, completed the paperwork and drove away as happy satisfied customers.thanks again Gerry for all your time and patience ❣️good luck to you in the new year🎉
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car