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West Herr Honda of Lockport

(845 reviews)
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2025 consumer dealer award 2015 consumer dealer award

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(845 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Honda of Lockport from DealerRater.

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Paul, my service man, was very friendly and answered me all my questions about my 2021 Honda. He must put alot of effort in his job and seams committed to making us satisfied! I will highly recommend this dealer to my friends! John Ratz

Paul, my service man, was very friendly and answered me all my questions about my 2021 Honda. He must put alot of effort in his job and seams committed to making us satisfied! I will highly recommend this dealer to my friends! John Ratz

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Robert did an excellent job taking care of our 2018 Honda Odyssey. He exceeded my expectations.

Robert did an excellent job taking care of our 2018 Honda Odyssey. He exceeded my expectations.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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West Herr is my go to place for service for my Honda Ridgeline. Very friendly staff and always get me in and out quickly. Highly recommend.

West Herr is my go to place for service for my Honda Ridgeline. Very friendly staff and always get me in and out quickly. Highly recommend.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My interaction with Paul regarding the service required was excellent, from the time it took to the quality of the work.

My interaction with Paul regarding the service required was excellent, from the time it took to the quality of the work.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I visited West Herr of Honda with the purpose to buy a vehicle. Clark, Elliot and Simon were all very patient to work with me and answer all my questions. They were professional but also attentive to me as a person. From the initial greeting and interactions with Clark to reviewing the features with Simon I found my experience to be very positive. Everyone was genuinely helpful and caring.

I visited West Herr of Honda with the purpose to buy a vehicle. Clark, Elliot and Simon were all very patient to work with me and answer all my questions. They were professional but also attentive to me as a person. From the initial greeting and interactions with Clark to reviewing the features with Simon I found my experience to be very positive. Everyone was genuinely helpful and caring.

Rating breakdown (out of 5):
Customer service
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Buying process
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike, James and Simon were/are all wonderful, from beginning to end, from getting both my husband and myself the cars that we needed and wanted, to tutorials on them, including taking our calls and getting back to us on follow up questions that we had! Thanks again to each of them for everything!

Mike, James and Simon were/are all wonderful, from beginning to end, from getting both my husband and myself the cars that we needed and wanted, to tutorials on them, including taking our calls and getting back to us on follow up questions that we had! Thanks again to each of them for everything!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Manny and team are excellent, thanks ! The entire pieces of purchase is smooth and straight forward.

Manny and team are excellent, thanks ! The entire pieces of purchase is smooth and straight forward.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Work was done in a timely fashion. Service department is excellent. Staff was courteous and very helpful.

Work was done in a timely fashion. Service department is excellent. Staff was courteous and very helpful.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Paul, my service advisor, was polite, answered all questions I had, explained necessary repairs, and accomodated/adjusted for my shuttle needs.

Paul, my service advisor, was polite, answered all questions I had, explained necessary repairs, and accomodated/adjusted for my shuttle needs.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Clark was an amazing salesman. He helped us out and we were a lot Thank you for your kindness Everyone was great

Clark was an amazing salesman. He helped us out and we were a lot Thank you for your kindness Everyone was great

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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