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West Herr Honda

(721 reviews)
Visit West Herr Honda
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–7:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (716) 213-6363 (716) 213-6363
Used (716) 213-6385 (716) 213-6385
Service (716) 478-4316 (716) 478-4316

Inventory

See all 275 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2008.
We are proud to serve the Buffalo/Niagara region! We have new and uses Hondas plus a wide selection of other brands. All used vehicles are backed by the famous West Herr Peace of Mind guarantee. Visit us out in Lockport on South Transit road. We are your Buffalo Honda dealer!
Welcome to the top rated Honda dealer in Western New York!

Service center

Phone number (716) 478-4316

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

(721 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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As always, I had an excellent experience at the West Herr

As always, I had an excellent experience at the West Herr Honda service department in Lockport. I am always treated with respect and my car is serviced in a timely manner.

As always, I had an excellent experience at the West Herr

As always, I had an excellent experience at the West Herr Honda service department in Lockport. I am always treated with respect and my car is serviced in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My customer service provider Paul was very kind and

My customer service provider Paul was very kind and helpful. He answered all my questions and provided excellent customer service.

My customer service provider Paul was very kind and

My customer service provider Paul was very kind and helpful. He answered all my questions and provided excellent customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Our service advisor Paul McCarey was very friendly and

Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service.

Our service advisor Paul McCarey was very friendly and

Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Rakib, Mike, and Jessica were all extremely helpful at

Rakib, Mike, and Jessica were all extremely helpful at the dealership and made sure i was aware of all of the options available to me. They were amazing to work with and helped me get exactly what I needed!

Rakib, Mike, and Jessica were all extremely helpful at

Rakib, Mike, and Jessica were all extremely helpful at the dealership and made sure i was aware of all of the options available to me. They were amazing to work with and helped me get exactly what I needed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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James and staff is wonderful to work with, I only go

James and staff is wonderful to work with, I only go here! Transactions are always smooth and worry free.

James and staff is wonderful to work with, I only go

James and staff is wonderful to work with, I only go here! Transactions are always smooth and worry free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Took our Passport in for a recall, excellent experience

Took our Passport in for a recall, excellent experience as always. Paul is an asset to West Herr for sure.

Took our Passport in for a recall, excellent experience

Took our Passport in for a recall, excellent experience as always. Paul is an asset to West Herr for sure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I have been a client of West Herr Herr Honda since I

I have been a client of West Herr Herr Honda since I retired in 2014, having purchased both of my vehicles there. In this most recent visit I had a problem with my CR-V. They gave me an emergency appointment for the next day. Paul and his service team did a full diagnostic and safety check, fixed the problem, and got me up and running again. His service was just outstanding!

I have been a client of West Herr Herr Honda since I

I have been a client of West Herr Herr Honda since I retired in 2014, having purchased both of my vehicles there. In this most recent visit I had a problem with my CR-V. They gave me an emergency appointment for the next day. Paul and his service team did a full diagnostic and safety check, fixed the problem, and got me up and running again. His service was just outstanding!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great people and great service.

Great people and great service. Like being here and enjoy the work they do here.

Great people and great service.

Great people and great service. Like being here and enjoy the work they do here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We have taken our cars to West Herr numerous times,

We have taken our cars to West Herr numerous times, always have a good experience.

We have taken our cars to West Herr numerous times,

We have taken our cars to West Herr numerous times, always have a good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Gerry was amazing❣️not only was was it end of month,but

Gerry was amazing❣️not only was was it end of month,but end of year super busy. He answered all of our questions and concerns and he found us the perfect car,and in a perfect color. blue( my fav) . The test drive went well.it handles great.we came back the the next day, completed the paperwork and drove away as happy satisfied customers.thanks again Gerry for all your time and patience ❣️good luck to you in the new year🎉

Gerry was amazing❣️not only was was it end of month,but

Gerry was amazing❣️not only was was it end of month,but end of year super busy. He answered all of our questions and concerns and he found us the perfect car,and in a perfect color. blue( my fav) . The test drive went well.it handles great.we came back the the next day, completed the paperwork and drove away as happy satisfied customers.thanks again Gerry for all your time and patience ❣️good luck to you in the new year🎉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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