West Herr Honda

4.9
(657 reviews)
Visit West Herr Honda
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–7:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award

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New (716) 213-6363 (716) 213-6363
Used (716) 213-6385 (716) 213-6385
Service (716) 478-4316 (716) 478-4316

Inventory

See all 201 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2008.
We are proud to serve the Buffalo/Niagara region! We have new and uses Hondas plus a wide selection of other brands. All used vehicles are backed by the famous West Herr Peace of Mind guarantee. Visit us out in Lockport on South Transit road. We are your Buffalo Honda dealer!
Welcome to the top rated Honda dealer in Western New York!

Service center

Phone number (716) 478-4316

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–7:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.9
(657 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Went in for my inspection, tire rotation and oil change

Went in for my inspection, tire rotation and oil change for my lease. I was met at the door by Dale and he carefully answered my questions and explained what would be done during my visit. Never spoke down to me. When the work was done, he came and got me. He explained what was done and escorted me to my car to leave.

5.0

Went in for my inspection, tire rotation and oil change

Went in for my inspection, tire rotation and oil change for my lease. I was met at the door by Dale and he carefully answered my questions and explained what would be done during my visit. Never spoke down to me. When the work was done, he came and got me. He explained what was done and escorted me to my car to leave.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Paul in the Lockport service department met me when I

Paul in the Lockport service department met me when I pulled in. He was kind and curtious. He called me to discuss updates and pricing on what my vehicle needed. When they were done he sent the shuttle to pick me up so I could get my vehicle without delay.

5.0

Paul in the Lockport service department met me when I

Paul in the Lockport service department met me when I pulled in. He was kind and curtious. He called me to discuss updates and pricing on what my vehicle needed. When they were done he sent the shuttle to pick me up so I could get my vehicle without delay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Mark Millville is excellent!

Mark Millville is excellent! This was my 2nd purchase with mark and I won’t go anywhere else ever! He’s professional, knowledgeable and personable. He makes getting a car actually a fun, stress less experience. Coty is awesome as well ! She helped explain my new cars features! I love this place!

5.0

Mark Millville is excellent!

Mark Millville is excellent! This was my 2nd purchase with mark and I won’t go anywhere else ever! He’s professional, knowledgeable and personable. He makes getting a car actually a fun, stress less experience. Coty is awesome as well ! She helped explain my new cars features! I love this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

At West Herr Honda in Lockport, Paul took care of my

At West Herr Honda in Lockport, Paul took care of my car’s service. He was very polite and answered all my queries. Thank you, Paul!

5.0

At West Herr Honda in Lockport, Paul took care of my

At West Herr Honda in Lockport, Paul took care of my car’s service. He was very polite and answered all my queries. Thank you, Paul!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Marie was the most pleasant and honest car dealer I have

Marie was the most pleasant and honest car dealer I have ever met. She was a joy to work with . She answered all my questions and made it a pleasant experience !! She was great !!

5.0

Marie was the most pleasant and honest car dealer I have

Marie was the most pleasant and honest car dealer I have ever met. She was a joy to work with . She answered all my questions and made it a pleasant experience !! She was great !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Was overdue to have Samanthas (thats my crosstours name)

Was overdue to have Samanthas (thats my crosstours name) timeing belt. Ive been getting most of my servive work done here.

5.0

Was overdue to have Samanthas (thats my crosstours name)

Was overdue to have Samanthas (thats my crosstours name) timeing belt. Ive been getting most of my servive work done here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

They did a very good job.

They did a very good job. I thought they were honest and very helpful I would recommend them

5.0

They did a very good job.

They did a very good job. I thought they were honest and very helpful I would recommend them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Excellent service in a timely manner!

Excellent service in a timely manner! Thank you Jennifer and Dale for keeping my Honda in tip top shape!

5.0

Excellent service in a timely manner!

Excellent service in a timely manner! Thank you Jennifer and Dale for keeping my Honda in tip top shape!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I recently went in for a routine service for my Honda.

I recently went in for a routine service for my Honda. I bought the certified used car in Canandaigua about three months ago from West Herr. They performed a tire rotation and oil change, and I mentioned that my two key fobs might need batteries soon. They replaced the batteries in my fobs while I was waiting, and the whole process took less than an hour. They completed the three services for free, which came as a welcome surprise.

5.0

I recently went in for a routine service for my Honda.

I recently went in for a routine service for my Honda. I bought the certified used car in Canandaigua about three months ago from West Herr. They performed a tire rotation and oil change, and I mentioned that my two key fobs might need batteries soon. They replaced the batteries in my fobs while I was waiting, and the whole process took less than an hour. They completed the three services for free, which came as a welcome surprise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

John, We're so glad to hear this! Thank you for choosing West Herr!

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5.0

Paul provided the usual outstanding service, working me

Paul provided the usual outstanding service, working me in on short notice due to an issue with my wipers. Everything was done in a timely manner, and her kept me informed along the way.

5.0

Paul provided the usual outstanding service, working me

Paul provided the usual outstanding service, working me in on short notice due to an issue with my wipers. Everything was done in a timely manner, and her kept me informed along the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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