Len Stoler Chrysler Dodge Jeep RAM

Went in on a Thursday evening. Left to go to another dealership and got a call that they would work with me on price, turned around and went back. Had the truck I wanted, and we came into quick agreement on price and trade-in. Was a seamless experience upon my return. Sales manager (Gabrielle) and salesperson (Andrew) were excellent. Was treated with utmost respect and was my pleasure to work with them. They even went as far as explaining every aspect of the transaction in detail as I asked. I got back to the dealer at approximately 7pm and was out by 9:30pm, so that was fast! I would definitely return again. Also to make things better, you get your 4 first oil changes free of charge!

Called inquiring about a used 2014 vehicle with only 20,xxx miles on it, obviously expecting it to be a very clean car with minimal wear and tear. After calling and speaking to a lady who answered a few questions reassuring me it was very clean and had a clean carfax, we made the 1.5 hour drive from Pennsylvania. As soon as the salesman walked us out to the car, he told us the price was because of some light dings which were never disclosed before we made the long trip. After walking around, we also discovered at least $2,000 worth of body damage where it was obviously in multiple accidents and at least one or two of the body panels needed completely replaced and repainted. We let the salesman know of our frustration and he told us to come inside and make an offer. As tempted as I was to walk out, I still made an offer and he tried to convince me that it was still worth NADA "Clean" retail value which wasn't at all what the car was worth. We expressed our frustration and not once did a manager bother to come out to discuss the issue with us even though there was not one other customer in the showroom. I have worked at 3 different car dealerships in sales and not one of them would even consider putting that new of a car on the lot with that damage ESPECIALLY not disclosing it when you have a customer coming from another state. Came home very frustrated having wasted a whole evening in my busy schedule and will never refer anyone to this dealer.

Randy, Dwayne, and Curt were all great to work with throughout the whole buying experience.....from test driving and selecting a vehicle to closing the deal. They made the process easy!