Rochester Auto Loft

DO NOT BUY FROM ROCHESTER AUTO LOFT. Worst experience ever. RAL preys on those with little money and no credit. They take (without saying upfront) up to 6 weeks to give you your car. They refuse to answer calls when inquiring when you'll get your car. They make excuses every other day why your car won't be ready, giving a different excuse each time. The salesman 'Josh' will lie to you to get a sale and keep your business. They do their own inspection giving you a valid sticker, but your car will NOT pass a normal inspection anywhere else. I ended up NOT buying from RAL because they have no ethics, no morals. Finally I am considering calling the Better Business Beurow because of their shaddy sales practices.

Josh is a good person he’s approved me faster but I get the car after 1 week I get approved also my enginer light came up they fix I wait 1 week to get fixed also my light came back again I call this dealership and they don’t anything yet they don’t want to responsable and the car is too munch for a toyota 2004 total price $8,000 they think you have a million dollar

Josh is awesome. Got me in a truck within 45 minutes. Signed sealed and delivered. Believe me. If they can finance me! They can finance ANYONE.. True story. Great selection in both locations Lyell and Buffalo Rd Rochester. Thanks Josh!!!

They got a nice cars Good prices and good service I think my next car will be from there

My friend purchased a car here back a few months ago, because it was the only place she could afford a car in this messed-up economy. A 2007 chevy malibu with a relatively clean carfax report. Well, this process has been a nightmare and I will explain why very thoroughly. For one, when she went to pick up the car, it was left running in the dealer's parking lot. So of course, we learn the reason is that the battery was weak and unable to be started up again once turned off. No mention that the car was jumped in order to have it run off the lot so it wouldn't be their problem. That was a $200 emergency fix right there. She was aware the car needed some repairs made, and she has been under warranty to have these repairs made. Both break lines snapped, the sway bar cracked, the temp gauge is broken, among a list of other problems. Now, my friend has recorded proof that she told Nick all these problems and that they were acknowledged by Nick. However, after every repair drop-off to the dealer she traveled for to have these issues fixed, she discovered that they were not fixed each and every time. Why would that be, when we have more than enough evidence to show that the needed repairs were known? There was something that was said to me during one of the repair drop-offs that rubbed me the wrong way. After she had to go to her own mechanic to do an emergency break line repair, he commented to me "I don't know why she bothered to go to a mechanic to pay full price, when our guy can do it much cheaper." Now, why would they need to be done "much cheaper" when they're already under warranty? I know that there is still the cost for repair, but it felt like something was being hidden. Through my own initiative, I sought out their mechanic and contacted him privately. Through exchange of our records to his, we both learned of something awful: the mechanic has not once been told by Nick what is wrong with the car. Every time, he has been dropping it off without instruction and telling him to "just fix it". Nick had the information about the car, but refused to pass it along. I never heard a mechanic so furious at his employer after we realized this. Not only is this sort of inaction on Nick's part inadvertently tanking this mechanic's reputation, but it's also a malicious shortage of pay since the mechanic is unable to properly diagnose and address the issues. Nick, not only are you taking advantage of your own customers, you are also taking advantage of your own mechanic. If I find out that you cause any termination or reprimanding of employment to your mechanic for sharing non-confidential information after reading this review, I will find out and I will take action on his behalf. Your treatment of your own workers is unacceptable. While investigating the contact information for the mechanic, I also found that there has been a suspicious amount of positive reviews here for this Lyell autoloft location. If so many people have been having positive experiences with Nick, then why was my friend not given the same treatment? I learned that Nick will travel to Florida to visit family and friends from time to time. Nothing wrong with that, but why are a portion of the recent surge of positive reviewers only have history of reviewing businesses in Miami before their latest Rochester autoloft review? They don't live in this city, and a portion of them have never stepped foot here either. Nick is asking his friends to write false positive reviews for him. Nick, if this accusation is not true, then prove it to us by providing the same level of exceptional service that these other reviews are raving about. Why has this been so hard for you? I also find it hard to believe that you "forgot" that the sway bar needed repair when you could literally scroll up two text messages where she told you about it. Didn't I tell you that it's wrong to take advantage of the poor? You will taste my vengeance for your dishonest behavior.

Nick was a big help and awesome and it was a blessing I really appreciate I give him a 10 he's awesome I recommend for anyone to go to auto loft god bless

My experience with Auto Loft, has been a blessing for me and my family, the support from Nick and the team has been incredible. I walked on the lot with a vision for myself and son , and I left with what I asked for. I hope you guys join the Auto loft family like I have

I went in with high hopes the owner himself sold me a vehicle then I put insurance on it then 4 days later I findly get ahold of him and he says I need almost 1000 more down and I couldn't so had to to take a different vehicle then they put on a false inspection as the vehicle was broken and not able to pass so they take over an hour to fix and take off went home leaving me a broken vehicle so had to bring back the following morning over an hour later still not fixed and I stood at the shop for 15 mi minutes and watched as no one even touched my vehicle worst dealer in Rochester oh and the whole 500 down is bull crap as well smh worst service ever treated like crap

Initial as of 08/04 stars: 1/5 08/08 stars: 3/5 08/10: 2/5 stars. Read review to understand, make a decision then. **Edit to say: i still retain i would not shop at the lyell avenue location but stop by the buffalo road location. Polite folks. Its a like a whole different operation there. More professional by far. , I absolutely would not recommend going to the LYELL AVENUE location. Bought an 08 Mazda Cx-7 from this location from Nick and before even making it home the light came on. I messaged him telling him and he was dismissive. Then it started leaking oil and he said “oh bring it in asap” so i do. When i get there he says we’ll have it done by end of the day. Here we are 4 days later and he says they were waiting on a dealers part. I asked him to tell me what shop its at he refused. I asked him to tell me the damage/ part needed and he refuses. He ignored me after telling me my car will be ready that monday after messing up every plan i made this weekend. Making me lose alot of money. Edit: 08/07 I went to the buffalo road location and they made the situation less frustrating. Will do business with them. Never the lyell ave location. Edit again as of 08/10. I went to the buffalo road location and while their service was nice and polite, the issue they said they fixed is still there. As well as a new issue with my wheels after they claimed to have fixed what seems to be a wheel or speed sensor? I cant go above 60 mph without a massive wobble . I have reached out to request that they once again fix my vehicle as it is still under warranty. I left a message this morning and the final update on this review will be posted after they reach out and fix it. That will decide on a 1, 3, or 5 star rating. I will continue to update these reviews so everyone knows what process to expect when buying here.

I bought a 2008 Toyota Sienna w 190k miles for just over $5k, spent less than $6500 total all said and done WITH THE EXTENDED WARRANTY. GET THE WARRANTY. IT'S WORTH IT DUDE. It's a good spot for people with trash credit. They can literally finance anyone. No frills, no one kissing your feet for buying a car, and considering the cars are mostly 150k miles + and $15k or under I don't know what people are expecting. I will say my car started acting up right before the 30 day warranty, so ALWAYS get the extended warranty. But Louie in the repair shop is a gem, and the van was fixed. Kinda wish Nick was more communicative, but what're you gonna do? Bare minimum is better than nothing. This place sells high mile cars, and high mile cars will never be 100% what you want. This place is great for building credit, and the sheer amount of cars they have means you'll def find something you like. I was there for a couple hours, but I did find a van I was a fan of. I bought it back in May 2023, and at the beginning of July it's working out just fine. DO GO to this place if you need help building your credit, but don't expect it to be amazing. You're the one w the bad credit; buy a car here and fix that. DO NOT go to this place if you feel entitled to a pristine experience, but your credit is under 550. You're not going to get one, and you look like a fool in the reviews expecting anything more than a $5k car experience from a $5k car dealer.