Naylor Automotive

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    January 16, 2020

    Bought a 07 Nissan Sentra from this con artist. Had it 9 days before the engine blew. Tried to force me into $2600 to repair. Paid $4750 for the car.... He won't release the car now. He's had it since August . Have a clear title, no liens, no authorization for repair. Stay far away from this con artist. Karma is a wonderful thing and this guy deserves a heaping shovel full of it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 4, 2019

    Bought a used car here for our daughter, 9 days later the engine blew in the car and our child was stranded on I83, he did come pick her up, (car he... picked her up in broke down and he had to push it off the exit), then stated that the reason it blew was there was no oil in the car, there was oil in the car when we bought it 9 days prior and was told that it just had an oil change. Now he wants to charge another $1000 for used engine replacement, I would have to say we were scammed big time. BUYER BEWARE!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 16, 2017

    My car had a ticking noise for a while. I decided to take it to a repair shop, it happened to be Naylors automotive. They fixed it in 1 day and the cost... was great ! I'm very happy with this shop & will go back if needed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 2, 2015

    WOW, I love Naylor's in Red Lion, my family has purchased 5 cars from Naylor since finding them. I have always been given very high trade in values and... their prices can't be beat. I have had no complaints with any of the vehicles that I purchased, they ranged in years from 1997 to 2010 vehicles purchased over the last 5 years. 3 "R" titles and 2 not. If you need to see the repair list for an R title, all parts are shown to you after it was replaced. I have never seen aggressive behavior from anyone, they are the most calm and decent dealers on the planet. They will give you a good vehicle at a great price and great trade in values. I challenge you to beat the trade in price or the asking price of their cars with ANY dealer, they won't come close. If you get lucky and find one, well then buy it. You can't go wrong at Naylor, period !!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4.0 out of 5
    May 11, 2015

    Recently (within 4-5 weeks) purchased a used cargo van from Naylor Automotive (small used car lot south of Red Lion). In doing internet searches for used... cargo vans, I found Naylor had 2 available, and they were the most reasonably priced of the ones that I found. So, test drove a few at other dealerships, and also test drove the 2 I found at Naylor Automotive. After negotiating with all of the dealers, I found Scott at Naylor's to be the most helpful in suggesting ways to maximize the deal for us, so much so, it was easy to come to an agreement with Scott. I will tell you that he does not negotiate much off of his asking price, but I also felt that his asking price was the most fair of all the vans that I looked at. At the end of the day, the deal was fair, and I was very happy with the vehicle & the price I was paying. I'll also add that I just took the van in for service (replacing tranny fluid & coolant), and the mechanic who worked on it told me that the van was in great shape, and I should be able to easily get another 100K miles out of it. If in the market for a used vehicle again, I'll definitely keep Naylor in mind. Just one last thing - don't turn left into their car lot - the police have set up no left turn signs, and they closely monitor it. If you are heading to Naylor from Red Lion, drive past their lot, turn around somewhere and come back so you can turn right into their lot. Just trying to save another unfortunate soul from getting a ticket.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 3, 2014

    My family has bought numerous cars from Naylor Auto, and never had a problem with any of them. The worst part about Naylor Auto is not being able to turn... left coming from the North! I wonder how there can be so many huge differences in what reviews I have seen for Naylor Auto on here. It seems to me that the positive comments come from actual "buyers", people with realistic views on used cars. A used car is not the same as a new car, even if the brothers cleaned the car up like new. The negative comments seem to come from people who want a car to be brand new, no scratches, and have a 10 year warranty. Those same people also seem to want unlimited work for free even after a purchase. The brothers would never make a dime if they fixed every car on the road for free. The only true way to give a review is to have a realistic approach.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 11, 2013

    Purchased a 1997 toyota tacoma for a very fair price from Naylor Automotive after exchanging it for a 1998 of the same model which had a defect. Naylor... Automotive was kind enough to give me a 1997 for the 1998 with 10,000 less miles and did not have the defect that the other vehicle had. I would not hesitate to purchase again and I would recommend others to this dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 22, 2012

    These people live around the corner from me, so I thought I would try them. They had a 98 Camry with only 84K miles. The car had a flat tire. The one brother... said he would fix that. I decided to buy it. Negotiating with the one brother was not positive. He just dismissed anything I said then talked on and on, telling me I would have to go to Baltimore to find a similar bargain if I didn't buy there, and then I would be ripped off. We agreed on a price, I bought the car. He was kind enough to help me get it home. The engine light came on. He went back, cleared it, wrote down the code. Since it was the weekend, he said it would have to wait, he would figure out the code and let me know Monday what it meant. I never heard. The light has stayed off so far. Took the car on a trip. The tire went flat again. The tire repair person said it had been put on wrong, and couldn't believe a mechanic had looked at it. The tires all had unequal air pressure as well. Some had 45 lbs, some had 35, one had less. He banged the rim in and put in fittings that were the right size. So far so good. Then, was driving and all of the sudden the car got a lot louder. I took it to my repair person. He is an inspector, and teaches at the local Vo Tech. He said the flex pipe had been repaired so poorly, it was unethical. Instead of a repair, someone just put a bandaid sort of patch on. He said they had to know it would never hold for long, but just wanted the car quiet for a sale. He suggested I call them and see if they would help. I called. First brother was very nice. The other gentleman was out and was to call me. I ended up having to call him. He said that the poorly repaired muffler was a matter of routine maintenance. He refused to help in any way. When I bought the car, he told me that Camry's were very reliable and for that reason, they don't offer warranties other than a short time on the engine. Other cars came with warranties. He said that they stand behind their vehicles, and want customers for life. He said if there was a problem to contact them. I now feel the vehicle didn't have a warranty because several things need repair and they didn't want to bother. It needs new bearings, a timing belt, there is an issue with rust. Car looked great. I admit. Personally, I wouldn't buy another car from these folks.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    13 people out of 13 found this review helpful. Did you?
    Dealer Response

    This letter says more about the author than it says about me.How do you put a tire on wrong ? (unless it is directional which i'm sure these are not)(...He banged the rim in and put in fittings that were the right size???)She complains about a check engine light which is not an issue.Six weeks after getting car she expects me to repair the exhaust on a 14 year old car (free of charge of course.)Car was sold with warranty,and longer terms,up to 4 years are available.Pat wants long warranty for price of the shorter one (free) Furthermore,i do not repair flex pipes as Pat implies.they get replaced with new.

  • 5.0 out of 5
    March 11, 2012

    I am very happy with my purchase from Naylor Automotive. I got what I thought was an excellent deal on my F150 and the truck has been solid under heavy/moderate... use over the last 2+ years. I would not hesitate to purchase another vehicle at Naylor Automotive.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 25, 2012

    We are very happy with the car. It was a good deal at a fair price.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
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