Don Moore Automall

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    November 23, 2018

    I made an offer to saleman, Brett via email, Brett accepted. So, I drive to Owensboro and begin paperwork. On the purchase documentation, I notice the... sale price stated is the original price. I told them to make the correction, they balked and told me I misunderstood price. I showed them the email communication showing they accepted my offer and that was all I would be paying for the car. So we are 45 minutes into processing paperwork and speaking to my bank on the phone. We are almost finished and a man comes out from the back of the office and says "they can't sell the Toyota Rav4 to me at the agreed upon price UNLESS I allow them to finance it. I refused and they told me I could just give Don Moore Toyota $288, the amount they would lose by not getting the financing. I told them that they suck, and I walked out. These salesmen think nothing of wasting your time, letting you drive in to finish the paperwork, only to bait and switch and change their mind if you don't keep coughing up more money for ridiculous services. I inquired about purchasing a detail job on my new vehicle and they said they offer a Simonize treatment where they put wax on by hand. They said I could get it done at a discount of $695. I told that they had to be kidding. Uh, no thank you Then I turned down the extended warranty and I think once it was clear they wouldn't be able to nickel/dime me, they just backed out of the sale and essentially told me to hit the road. Worst experience I have ever had, buying a car. Totally, completely humiliating.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 2.0 out of 5
    July 22, 2018

    They seemed as though they had no interest in selling a vehicle. Took three days to get a response from the salesman despite numerous texts and xalls

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • May 11, 2012

    Jeff with Don Moore internet dept was great to work with. He was very prompt on my inquiry for a price. The price he gave me beat 3 other dealers hands... down. I'm very happy with the customer service, dealership and car we bought. I would highly recommend Jeff to anyone looking for a new Honda, Toyota, or Nissan vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2018

    They really work hard toward helping you find what you are looking for if they don’t have it right then they don’t stop looking if you tell them your looking... for something different then they will look for that they try and make there customers happy

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2018

    STOPPED IN TO LOOK FOR USED LATE MODEL CAMRY. FOUND A GREAT DEAL ON A 2015 CAMRY. AWESOME SALES EXPERIENCE. GREAT PRICE A SUPER CLEAN CAR.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 29, 2018

    I was in town visiting my sister when I was involved in an accident. I wasn’t planning on trading. I found it to be a very pleasant experience. A female... doesn’t get treated this way when buying a car in Houston.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 13, 2017

    Got a call from the service dept about air bag recall. When we picked up the truck WE noticed several cracks in the dash. They weren't going to tell us.... After calling them out on this they said well that happens to older model vehicles and GM won't do anything about it. They made us an offer for us to but a new dash and they waive the labor! They are the ones that damaged it. Why in the world would I buy a new dash and let them put that in so they can crack that too! Glad this happened because I'm in the market for a new vehicle and will not buy from them!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 5.0 out of 5
    July 26, 2017

    Great response time professional friendly considerate and all in all pleasant to talk to

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 27, 2017

    Do not give them your phone number or email address, they will call your phone everyday all day! Horrible and I will NEVER go back#

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    January 13, 2017

    I bought a car here and had problems right off the bat. They gave me the run around. Never fixed the car. I ended up trading it for a loss to get rid... of it. Never going back. Cheaters.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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