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TrueBuy Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (22 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of TrueBuy Automotive from DealerRater.

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Great Experience

I was very pleased with the excellent customer service I was given. Amanda was a Awesome adviser . I felt like she really cared about our concerns and was very open about ways we could finance. Thank you to Greg, Sam and Amanda for making us feel so welcomed . And the truck is Awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David and Tammy, we are so glad to hear about your excellent auto buying experience. Enjoy your new truck and thank you for choosing CUABS!

Awesome

Although I didn't buy my new vehicle from Amanda, she was very helpful in assisting me in narrowing down the vehicle I did purchase from a dealership out of state. They offered extended terms and other incentives that was not available to her. She was very professional, prompt in returning my calls and e-mails. I would use this service in the future and I have recommend Amanda to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Sheila, Thank you for the great review! We are so pleased you were able to get your dream car; even though it was from another dealership! We love helping our customers with all of their auto needs and are glad we were able to assist!

Colossal Waste of Time

Deceived by rep on costs. Expect "Dealer & inspection Fees" to be added to final sales statement. Car arrived leaking oil and with transmission issues. Complete waste of time. Typical used car dealer. Don't be deceived.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are so sorry you had a bad experience. We would love to make it right! Send us an email or give us a call and let's see what we can do for you!

So far so good.

So far, everything has been great and done over the internet. I will actually be picking up my car at the end of this week, and then I could answer most of the questions at that as to the quality of repairs the the facilities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We hope you had an excellent pick-up after your online sale and are enjoying your vehicle! Thank you for choosing CUABS for your auto needs!

Great experience!

Best experience ever buying a car!! Will return for future purchases and refer family and friends that are looking for vehicles. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carrie, Thank you for the great review! We are so glad you had the "best experience ever!" We hope to stay in touch!

The best car buying experience possible!

This was the best cars buying experience we've ever had. From start to finish we were taken great care of. We will certainly be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Susan and Marty, We love to hear about great car buying experiences! So glad our team was able to take great care of you and your purchase. Let us know if you ever need anything!

Very Pleasant Experience!

From begging to the end the process was very pleasant. I would certainly refer friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, We are so glad you had a pleasant car buying experience. We hope to see you soon! Thank you for using CUABS!

Initially Great, but Ended in Disaster

I test drove a 2011 Ford Escape. Called a couple of weeks later and began the buying process. Requested the sales person to send the buyer's order and title to my credit union. Sales person called (at 5:00p on a Friday) and left a message to see if the fax had come through. Being Friday, my loan officer was not there. He called back Monday only to be told that the car had been sold out from under me. It was great up until the sales department determined it was better to take the immediate cash as opposed to helping out the customer who took the proper steps and was the first in line to purchase the vehicle. This review may change because the lot manager said they would try to find a vehicle similar and sell it to me at cost, but that is still pending.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Stephen, We hope we were able to help you get into your dream car! We would love the opportunity to earn your business again. Give us a call or head to our showroom to see our inventory and I can guarantee you will have an exceptional experience.

Great buying experience!

The best buying process I have ever experienced. Would highly recommend to family, friends and coworkers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recent Purchase

Great experience from A to Z. Very happy with CUABS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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