Reviews
Took care in for a trouble light, they damaged the
Took care in for a trouble light, they damaged the bumper,and tried to cover it up. No call from service dept. even when car was done. They fixed the car,but I wouldn't have known about it if I hadn't stopped in to see what they found wrong with the trouble light. Car was already in body shop. Only thing Friendly there is the name. I'll go out of town from now on.
Took care in for a trouble light, they damaged the
Took care in for a trouble light, they damaged the bumper,and tried to cover it up. No call from service dept. even when car was done. They fixed the car,but I wouldn't have known about it if I hadn't stopped in to see what they found wrong with the trouble light. Car was already in body shop. Only thing Friendly there is the name. I'll go out of town from now on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jonathan, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (734) 243-6000 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Like the dealership a lot , especially like my sales
Like the dealership a lot , especially like my sales representative. Will definitely recommend Friendly Ford!
Like the dealership a lot , especially like my sales
Like the dealership a lot , especially like my sales representative. Will definitely recommend Friendly Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are always able to get the exact Ford vehicle we want
We are always able to get the exact Ford vehicle we want with no hassle.
We are always able to get the exact Ford vehicle we want
We are always able to get the exact Ford vehicle we want with no hassle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi MickC, Thank you so much for your kind words and for choosing Friendly Ford! We're thrilled to hear that you had a seamless experience finding your perfect Ford vehicle. Our team takes pride in making the car-buying process as hassle-free as possible. We look forward to assisting you again in the future for all your automotive needs! Sincerely, The Friendly Ford Team
Caden worked with me went over how to operate my hybrid
Caden worked with me went over how to operate my hybrid and always returned my calls.
Caden worked with me went over how to operate my hybrid
Caden worked with me went over how to operate my hybrid and always returned my calls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2yr wait Maverick
The Dealer works well. Ford does not communicate with Dealer or customer on the waiting for build schedule.
2yr wait Maverick
The Dealer works well. Ford does not communicate with Dealer or customer on the waiting for build schedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Donald, we appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!
Friendly Ford Monroe Mi
The sales team was great to work with and the finance dept was very efficient as I had 3 children with me at the time of purchase. I would definitely recommend Friendly Ford for your next purchase.
Friendly Ford Monroe Mi
The sales team was great to work with and the finance dept was very efficient as I had 3 children with me at the time of purchase. I would definitely recommend Friendly Ford for your next purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Friendly Ford New Car Sales Review
?Outstanding?. Mike Brown, our sales person, was outstanding in finding a vehicle that we wanted from another dealer and was available for pickup within 24hours! Friendly Ford explained all the features and function's in detail & service department phone number if we had any questions after we drove the vehicle off the lot. Friendly Ford always responds to any questions we have even while we are on vacation. Thank you Friendly Ford!
Friendly Ford New Car Sales Review
?Outstanding?. Mike Brown, our sales person, was outstanding in finding a vehicle that we wanted from another dealer and was available for pickup within 24hours! Friendly Ford explained all the features and function's in detail & service department phone number if we had any questions after we drove the vehicle off the lot. Friendly Ford always responds to any questions we have even while we are on vacation. Thank you Friendly Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!
Phenomenal experience from start to finish.
Phenomenal experience from start to finish. Everyone in every department goes the extra mile. Thank you Friendly Ford!
Phenomenal experience from start to finish.
Phenomenal experience from start to finish. Everyone in every department goes the extra mile. Thank you Friendly Ford!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service.
Excellent customer service. Very helpful with everything. They even picked up my trade in vehicle at my house.
Excellent customer service.
Excellent customer service. Very helpful with everything. They even picked up my trade in vehicle at my house.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent and knowledgeable sales staff.
Excellent and knowledgeable sales staff. Excellent Service department. I have been dealing with Friendly Ford, for many years.
Excellent and knowledgeable sales staff.
Excellent and knowledgeable sales staff. Excellent Service department. I have been dealing with Friendly Ford, for many years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car