Reviews
Write a reviewDo you know how to test transmission issues, a test drive
Do you know how to test transmission issues, a test drive also checking the dipstick for burnt fluid smell is an indicator, it’s almost impossible to catch a transmission that’s going if it’s only showing intermittent signs because you must duplicate the customers complaint and without the proper automotive technology it’s practically impossible to catch transmission failure the carriage trade knew my vehicle had transmission issues knowing I wouldn’t know that until after I purchased the vehicle driving it off their lot, also structural damage, in the state of Pennsylvania it literally states that a vehicle with structural damage is deemed unsound and unsafe which is also one of the few things that’s covered under arbitration laws so imagine my surprise when a third party mechanic told me a vehicle that I paid over 2000 dollars was structurally unsound and the carriage trade knew about it, they sold me a damaged unsafe vehicle that I purchased for my wife I’m so grateful my wife wasn’t injured or worse killed due to the carriage trade public auto auction negligence, after I visited the third party mechanic I immediately went back to the carriage trade and I was told it was (as is) and the only thing they can do is run the vehicle back through the auction for someone else to deal with, so consumers beware! This business do not do good business and will take your hard earned money and not care about the position they put their consumers in. I purchased this vehicle in 11/24 it is now 04/25 still no title! I repeat consumers beware!!!
Do you know how to test transmission issues, a test drive
Do you know how to test transmission issues, a test drive also checking the dipstick for burnt fluid smell is an indicator, it’s almost impossible to catch a transmission that’s going if it’s only showing intermittent signs because you must duplicate the customers complaint and without the proper automotive technology it’s practically impossible to catch transmission failure the carriage trade knew my vehicle had transmission issues knowing I wouldn’t know that until after I purchased the vehicle driving it off their lot, also structural damage, in the state of Pennsylvania it literally states that a vehicle with structural damage is deemed unsound and unsafe which is also one of the few things that’s covered under arbitration laws so imagine my surprise when a third party mechanic told me a vehicle that I paid over 2000 dollars was structurally unsound and the carriage trade knew about it, they sold me a damaged unsafe vehicle that I purchased for my wife I’m so grateful my wife wasn’t injured or worse killed due to the carriage trade public auto auction negligence, after I visited the third party mechanic I immediately went back to the carriage trade and I was told it was (as is) and the only thing they can do is run the vehicle back through the auction for someone else to deal with, so consumers beware! This business do not do good business and will take your hard earned money and not care about the position they put their consumers in. I purchased this vehicle in 11/24 it is now 04/25 still no title! I repeat consumers beware!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
No response.
No response.. ask about a trade and if they would be interested but they never gave any response
No response.
No response.. ask about a trade and if they would be interested but they never gave any response
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
check out before you buy
in one year i brought seven cars an u have your up an downs but more ups thin down so i recommend somebody an trans was bad so i feel bad but bmw over 200,000 mls an wasnt a green light so i learn u have to do your homework more an tim an bryant fair guy i well continue going an recommended more people thank you
check out before you buy
in one year i brought seven cars an u have your up an downs but more ups thin down so i recommend somebody an trans was bad so i feel bad but bmw over 200,000 mls an wasnt a green light so i learn u have to do your homework more an tim an bryant fair guy i well continue going an recommended more people thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Satisfied Customer
I purchased 2 vehicles from Carriage Trade . Best deals ever . I'm still cruising in my cars , Soon I'll be getting the wife one . I shall return .
Satisfied Customer
I purchased 2 vehicles from Carriage Trade . Best deals ever . I'm still cruising in my cars , Soon I'll be getting the wife one . I shall return .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Machine operator
I have been to you guys auction and I must say that it was quite thee experience I was able to see a variety of your cars and I was impressed Keep up the good work
Machine operator
I have been to you guys auction and I must say that it was quite thee experience I was able to see a variety of your cars and I was impressed Keep up the good work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
friendly
Been buying from here for years. Buying and then sellimg forward. Great place to just have a side thing.
friendly
Been buying from here for years. Buying and then sellimg forward. Great place to just have a side thing.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to provide feedback about your experiences at Carriage Trade. We're pleased to hear that our business has been able to assist you with your car buying and selling needs for many years. As always if you have any questions or concerns, please do not hesitate to contact us at 610-825-7085.
Love this place!!
I've been buying cars from carriage trade over 3 years now...it's a fun place to go and also a good place to buy a vehicle if you wanna get a good deal...but as a buyer it's your reponsability and a MUST to come early at auction day and do your homework and check out all vehicles that you are interested in..I always come 4 hours before action starts that gives me enough time to identified problems in any vehicles iam interested in so I won't make a mistake and can be happy with my buy...I will continue to do bussiness here as always...
Love this place!!
I've been buying cars from carriage trade over 3 years now...it's a fun place to go and also a good place to buy a vehicle if you wanna get a good deal...but as a buyer it's your reponsability and a MUST to come early at auction day and do your homework and check out all vehicles that you are interested in..I always come 4 hours before action starts that gives me enough time to identified problems in any vehicles iam interested in so I won't make a mistake and can be happy with my buy...I will continue to do bussiness here as always...
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to provide feedback and helpful auction tips. As always if you have any questions or concerns, please do not hesitate to contact us at 610-825-7085.
Horrible service
Bought a car a week before. Decided to get my son a car... We won the car and 10 miles down the road the motor blew. The auction is a place where people come to sell cars with blown head gaskets a nd problematic cars they didn't want to sell on their lot
Horrible service
Bought a car a week before. Decided to get my son a car... We won the car and 10 miles down the road the motor blew. The auction is a place where people come to sell cars with blown head gaskets a nd problematic cars they didn't want to sell on their lot
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize you bought a car with problems like this. We suggest buyers buy Green Light vehicles, so that this problem does not occur. Also we suggest to everyone to check out the vehicle before you buy it, we give 5 hours before the auction starts to do this. We can not be sure what happened in your case, but our sellers sell everything from junk vehicles to brand new cars. It is your responsibility to know what you are buying, before you purchase a vehicle.
No longer a fan
I "USED" to be a fan of this place but after my last experience I have changed my mind. I have been a customer here from out of state for years as well as my family which has come as far away as California to buy cars here. My family and friends including myself have bought several cars here and I used to tell everyone looking for a car about this place. My last visit however changed my opinion. We were looking for a car for our son to take to college. This was his first visit and experience and during the auction he bid on a car and didn't realize he was highest bidder because he didn't hear them call out his number. After a little while we found a car he liked and he won the auction. We immediately went to the window to pay (which we would have done the first time had we realized he was top bidder) and they told us we had two cars and sent us inside to a supervisor. He was immediately rude and short with us and I was trying to explain that I didn't know what the other car was and he would even let us see the information about the other car and just kept rudely telling us we had to buy both cars and as I "tried" to explain what may have happened and that I may not have enough cash for both cars and without even trying to work anything out with us or listen they immediately kicked us out. I know the rules but I have seen people in that place that bid on the wrong cars and make mistakes and they worked with them and didn't act rudely and kick them out. This was an honest oversight and instead of trying to work with us and keep business and make a sale, they were rude and kicked us out. I was appalled after my family and I have been doing business there for years and highly recommending this place to people. They would rather lose a sale than practice good customer service. We always use to speak very highly of them but after the way we were treated, my family and I no longer feel the same.
No longer a fan
I "USED" to be a fan of this place but after my last experience I have changed my mind. I have been a customer here from out of state for years as well as my family which has come as far away as California to buy cars here. My family and friends including myself have bought several cars here and I used to tell everyone looking for a car about this place. My last visit however changed my opinion. We were looking for a car for our son to take to college. This was his first visit and experience and during the auction he bid on a car and didn't realize he was highest bidder because he didn't hear them call out his number. After a little while we found a car he liked and he won the auction. We immediately went to the window to pay (which we would have done the first time had we realized he was top bidder) and they told us we had two cars and sent us inside to a supervisor. He was immediately rude and short with us and I was trying to explain that I didn't know what the other car was and he would even let us see the information about the other car and just kept rudely telling us we had to buy both cars and as I "tried" to explain what may have happened and that I may not have enough cash for both cars and without even trying to work anything out with us or listen they immediately kicked us out. I know the rules but I have seen people in that place that bid on the wrong cars and make mistakes and they worked with them and didn't act rudely and kick them out. This was an honest oversight and instead of trying to work with us and keep business and make a sale, they were rude and kicked us out. I was appalled after my family and I have been doing business there for years and highly recommending this place to people. They would rather lose a sale than practice good customer service. We always use to speak very highly of them but after the way we were treated, my family and I no longer feel the same.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are sorry to hear you had this experience. We would like to hear about what happened, please contact Brian McNally at 610-825-7085 ext. 2402.
What A Bunch Of Issues
This "dealer" "auction house" "broker" are a joke to deal with. Worst than a Casino fees pop out of the air. It seems everyone ones a cut. But the worst part is that the car aren't even as good as they dream they are. Don't waste your time.
What A Bunch Of Issues
This "dealer" "auction house" "broker" are a joke to deal with. Worst than a Casino fees pop out of the air. It seems everyone ones a cut. But the worst part is that the car aren't even as good as they dream they are. Don't waste your time.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear about your bad experience. However, we do have brochures available and our fees are listed on our website. We also have the vehicles listed on our website, so you may see what is available before you come to the auction. Thank you for your feedback.