Southtown Hoover

We purchased a vehicle from Dylan at Hoover Southtown in May 2024. On the way home from the dealership, the very day of purchase, the check engine light came on and the vehicle went into limp mode. I contacted Dylan about this issue, and a week later they sent a car hauler to our house to pick it up. We had purchased the extended warranty offered the day we bought the vehicle also, but Dylan asked us not to contact the warranty company since it had happened so soon. A little over 3 weeks later, my husband & I drove back to Hoover and picked up the vehicle. Three months later, the exact same issue/situation occurred. We took the vehicle to a local auto repair that is certified in working on imports, and we paid out of our pocket $460 for the exact same repair. Literally 3 months later, very same thing occurred. I took it back to our local certified repair company. They fixed the issue, but advised me if it happened again they recommended I take it back to the dealership for advisement. Middle of January, not even a month later, EXACT SAME ISSUE. I contacted Dylan who said if we could bring it to their repair shop, Ultimate Auto Care in Pelham, AL, that weekend that they would have their service guy fix it. So, I did. Almost 3 weeks to the day, I was in Cape Girardeau, MO with my daughter, and yes, EXACT SAME ISSUE again. This is the point that I realized no matter how much I loved this vehicle, I couldn’t keep taking a risk of it doing this again, especially traveling with my kids. My husband contacted Dylan about us possibly doing a trade for something comparable and he said for us to come see him. Yesterday we went to Hoover Southtown and I found an SUV that I liked. It was around $2,000 more than my original purchase, but we were fine with that, and expected a higher monthly payment. Our new payments were going to be around $400 more a month than our current one, and again completely fine with that. We went through all the paperwork and then Dylan told us he would need a $5,000 check from us as a down payment. I was stunned. He said the car’s value had deteriorated $14,000 since we purchased it and that they actually did us a favor by not counting the cost of the current repair it was going to need. Let me say this, our credit rating I know wasn’t the best, it wasn’t terrible, but it didn’t fall into a top category either. This was due to a close family member of ours getting into a very difficult financial situation due to a death, and we had been putting a bit of a strain on ourselves to help them. We have never once missed a vehicle payment, not once. What I never could get Dylan to understand though, is that it wasn’t about us not being able to put $5,000+ down as a down payment. It was about doing the right thing, integrity, being a good business. They knew we had major problems the very day we drove it off their lot, and continued to for the next 8 months. I have all the detailed service records from every single time it’s been taken in for the exact same thing. Their own repair person had just “fixed” it 3 weeks prior to us being there yesterday. Dylan informed me on a text after we left that they “can decide to put as much money into a car as they want to, but that doesn’t change the fact that there are values they are somewhat bound by, to some degree, if they want to continue operating.“ His words. In the same text he also said they took about a $400,000 beating last year over values changing. His words again. So, basically they weren’t going to take responsibility in any type way for any part of the situation. Again, he said they could decide to put as much money into a car as they want to, but even knowing the major issue we have had since Day 1 of purchase, that continued for 8 months, wasn’t something they wanted to take a “loss” on. I don’t know how that’s doing good business, or what that says about the business morals or integrity of Hoover Southtown.

I have bought cars from Hoover Southtown Motors since 2018. I had such a great experience with Dylan and his dad that I came back. The integrity that they present and the genuine kindness and goodness is not found very often in this business. Truthful and up front. I love how their vehicles are clean and dependable. I have also had the privledge of doing business with the mechanic, Brandon they use- Ultimate Care in Pelham - highly recommended. Overall you need to check them out for all your car needs. I did not know at the time in 2018 that father and son were Christians- but it was self evident and they shine their faith of Jesus in what they do. People like them make other people know how true Christians treat people. Thank you Dylan and Jeff. Renee

I drove all the way from North Carolina to get the beautiful Jeep Wrangler Unlimited that they had available. Will and his team made my trade-in and Jeep purchase quick and seamless! They gave me a fantastic/fair trade in value, and worked with me to attain my goals. As we walked through/went over my purchase vehicle, they attended to every question and took care of minor details on the spot. What an awesome team they have there with a beautiful, high-end inventory of vehicles. If I lived closer, I would absolutely take advantage of their service department as well! I could not offer a more emphatic review and highly suggest them as a trustworthy dealership that will make the process of purchasing your next ride a pleasure. Very thankful. Thanks Will and your whole team:)

Cannot say enough great things about this place and the people that work here. I’ve purchased 2 vehicles from them and will continue with them in the future. Dylan helped me find exactly what i was looking for and was willing to help with every question/concern I had along the way. Highly recommend!!

I purchased a FANTASTIC truck from Hoover Southtown through Dylan. Dylan was knowledgeable, professional, friendly, and worked hard to earn my business. BEST auto purchase transaction I ever had! Dylan has gone above and beyond to take care of any and all questions and has been most helpful. Buy your next car from Hoover Southtown!

I was actually just looking around for a a car since I was selling my truck. Thanks to Jason I traded my truck for my new baby, an Acura TL. Jason was amazing during the whole process and went above and beyond in helping me even when there were a couple of hurdles. I strongly recommend seeing Jason at Southtown Motors for your next vehicle. Thank you Jason... you’re Awesome!!!

Jeff Freeman and his knowledgeable staff about their vehicles cannot be beat. Anytime you buy a vehicle from Hoover Southtown; expect yourself getting into a new car that has been used. His passion and love for his vehicles and trucks shows. Five stars go out to the staff and financing. If you buy a car from Hoover Southtown and you need maintenance; they have their own mechanic shop and Hugh get your car serviced at what they pay. Through the years you want to keep your car looking brand new. No one in town I mean no one can beat the cleaning and detailing that they have. Jeff has a daimond for a detailer and a mechanic. You will never ever ever go wrong by purchasing a car here. Hands down

Reached out to dealer via cars.com. No one bothered to reply or contact me. I guess they are not that interested in sales......

Brandon was a great sales representative!!! Jeff the owner is also wonderful to work with. Highly recommend if you are looking for high quality vehicles!