Frank Marcum Motors

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 1, 2020

    I purchased a 2014 Mercedes from Marcum Motors couple months back. Dealing with Frank was probably one of the best car buying experiences I went through,... ever. Starting of with exemplary communication as well as honest and open conversations early in the process, Frank went the extra length to ensure I was comfortable with what I was buying. He supplied proper high resolution pictures, explained the buying process for out of state buyer, provided shipping quotes and even worked with previous owner of the vehicle who traded it in at another dealer to transfer the warranty in my name. When I decided to fly over and pick up the car he never hesitated and offered to pick me up at the airport. Not only that, but he was willing to drive 1.5hrs to Philly if that made it easier for me to fly. They kept the car with a small deposit for few weeks until I was ready to go and pick it up. Upon meeting Frank at the local airport, we went to their family dealership and he had the car all clean and inside the garage so I can properly inspect it (mid-December). It was clear pretty quickly that Frank too is a true "car guy". Before we finalized the paperwork, experience got even better. When reviewing pictures online few weeks prior I had noticed tiny tear in one of the seat stitches/seams. Frank said he would take care of it. However, when I arrived to pick up the car the split was still there so he apologized for not getting to it and immediately made an offer to pay for repairs once I get back home and find upholstery shop to do so. In addition, he had ordered 4 new original wheel center caps since couple had some small blemishes. I wouldn't even notice, nor think about that when buying a 5yr old car, but it goes to show attention to detail. I drove the car back smiling all the way to Chicago. Made a straight shot overnight trip after traveling to PA during the day. Upon returning, holidays happened and so few weeks went by, but Frank actually reached out himself to check in and also remind me that he would cover the seat repair. In the end, he ordered a brand new Mercedes seat cover and sent it to me so it can be replaced. In my 20 years of buying cars I honestly have not had a better experience. In the end, I got the car I wanted and never regretted not haggling too much for it. I wouldn't hesitate to buy another car from Frank simply based on his word.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 16, 2019

    Awesome little family run dealership with a friendly staff that makes the buying process a breeze. I worked with George and Frank they we super nice and... very helpful.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 10, 2018

    Upfront. Honest. True to their word. Nothing but great things to say about this dealership and everyone that works there. I worked with George and Gary... to purchase a 2014 Roush Mustang. During negotiations to determine the value of my trade and the final price of the vehicle it was that honesty and trust that made my decision very easy. I’ve purchased many vehicles in the past and this by far was the fastest and smoothest transaction ever. I recommend Marcum Motors to anyone looking for a high quality used vehicle. Great Job Guys!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 13, 2017

    This is the second car that we have purchased after finding the car we were Looking for on cars.com. We again were not disappointed. The car was exactly... like it was advertised and it was nice dealing with a family business that has been established for many years. George the salesman was pleasant on the phone and even more pleasant in person. There is no pressure . The transaction was simple with a very experienced staff. I would recommend anyone to check this place out and buy a car from them. You won't be disappointed

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2015

    Top notch people. Top notch way of doing business. The nicest people and experience that I have encountered in the car buying process. Really went out... of their way to meet my needs. Will recommend to everyone.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2014

    Website description of the car was excellent, staff was responsive, professional, and courteous. They made the entire purchase process a pleasure.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?