Champion Chrysler Jeep Dodge Ram of Lansing

Just bought my brand new ram 1500 and couldn’t be happier with the whole experience.

Leased a new Wagoneer S. Great deal and great people! Highly recommend. And the GM Josh was very friendly and helpful!

Came in looking for a a vehicle a specific price point and they made it work. Quick, courteous and didn't try to bait and switch.

I looked at a car priced at just below $8500 with a lifetime power train warranty. I drove over 1 1/2 hours to see the car... It was a good deal from the outside. First the warranty was non-existent. Second, the price was now $8554. Not a big increase, but still more than advertised. Then, the hidden fees that were not listed anywhere. $1195 for reconditioning...why not already in the price asking then a $299 theft guard fee. If already completed, again, why not in the advertised price. A little pressure selling. Maybe a better car??? But a used car... NO!

Deceptive marketing practices. The price listed is not their sale price. There are about $1,500 in fees that they add on. I am not talking about compulsory fees or taxes. Such as reconditioning fee. To me that is the cost of doing business and the dealership ought to list a vehicle with the costs added into the sale price. If they want to earn a reputation of being transparent with integrity they should not add it into the final numbers after you have arrived at the dealership and have told them that you like the vehicle.

Jeep Cherokee towed to Champion when battery died. Had an appointment for the same day. No call from service. When I called the next day, they said I was second in line to get serviced, however, a friend had hers towed after mine for same issue and she had already gotten it back. Was told would be the next day. Left message with no return call. Finally got on with service guy who said they were still waiting to look at it and I was in line (this is two full business days later). When asked about why appointments were scheduled, he responded with "when you make a doctors appointment, you have to wait". I am a very reasonable customer who assumes good intent of others, but since others had been serviced after mine was in and the condescending way I was spoken to was appalling. I was lied to about timing, others were put others ahead, appointment times were not kept. 5 days later and still no car. Had to tow it elsewhere to actually get it looked at. I will never purchase from or get service from Champion again.

My first experience with Champion was 6 months ago when I purchased a used Grand Cherokee Summit. I strongly sensed the entire team worked to make a fair deal for both myself and the dealership. I don't expect the vehicle to be "given" to me, but rather I expect honesty and openness and I felt that is what I received. I recently had a challenge with the vehicle and Service was INCREDIBLE in professionalism and responsiveness. Gabe in Service was outstanding and Kim as my salesperson/representative were so great in making me feel like a valued customer and working on my behalf that I have confidence in their support ...and have returned to Champion to purchase another vehicle, this time new, in the last week.

Very terrible service. Had them service my Jeep Renegade. They lied about charges and services. Took my money and I am a mother of 4. Poor service. Terrible people.

I witnessed a very kind act on May 29 at Sparrow Hospital in the emergency room that involved one of your employees.. A man entered the emergency room asking for his wife. As he continued to speak to the personnel, he told them that he had been to your dealership looking to buy a car. He was unable to find something and ended up in the waiting room at the end of business day with no ride home. People at the dealership were trying to figure out how to help him when a man told him that he would give him a ride. He said that the man's name was Lauren or Lawrence and brought him to Sparrow Hospital. On the way there, he told your employee that he hadn't eaten in two or three days. Your employee stopped and bought him food as he had a large bag of food, and he kept saying how grateful he was. I don't know if he was a homeless person and wasn't disheveled so I assumed he might have been down on his luck. Either way, your employee went above and beyond the call of duty. Bravo, Lauren or Lawrence (I am sorry if I got it wrong). Marilyn Porter p.s. I didn't buy a car but couldn't find another way to tell you about this and I had to fill out the things below to do this.

This is by far the worst dealership you could ever purchase from. Their salesman are trash and liars. They want just want your money and will lie about the condition of the vehicle just to make a sale. I bought a 2015 Dodge Dart back in late March of this year. Less than 2 months later, white smoke is coming from the exhaust, tire pressure gauge was broken, cover shield of the engine was missing, and the bottom shield to protect engine from debris had fallen off. Went in for service, just to be told my “warranty” doesn’t cover anything that needed to be taken care of. I was sold a lemon by their young untrustworthy salesman, Joseph Zuehluke! When I took my car to the service department, Soran (a rep in the department) expressed how he told the salesman about the problems of the vehicle and the fact that even a simple shield for the engine is missing. Joseph responded with, “That’s not my problem”! DONT EVER PURCHASE ANYTHING FROM THE HORRIBLE ESTABLISHMENT‼️