Reviews
I had an appointment for a service and they didn’t have
I had an appointment for a service and they didn’t have the part!!! Why would you not have the part when I have an appointment!! This was a horrible visit. I would never recommend JT Kia for anything!!
I had an appointment for a service and they didn’t have
I had an appointment for a service and they didn’t have the part!!! Why would you not have the part when I have an appointment!! This was a horrible visit. I would never recommend JT Kia for anything!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was 5 star service all the way up to the finance guy.
It was 5 star service all the way up to the finance guy. That’s why I took off 1 from my rating. I would give everyone else 5 stars!!! The Finance guy pushed extra warranty and tried to make you feel stupid for not choosing what he wanted you to choose. Very unprofessional!!!!!!! I almost walked out. If it wasn’t for the Salesman “Billy” I would have. Overall great dealership and great Salesman! The finance guy definitely needs some training on customer service and respect of others. We have purchased 3 cars from this dealership and drove 1 hour and 45 minutes that tells you how much we like the care and service of this Dealership.
It was 5 star service all the way up to the finance guy.
It was 5 star service all the way up to the finance guy. That’s why I took off 1 from my rating. I would give everyone else 5 stars!!! The Finance guy pushed extra warranty and tried to make you feel stupid for not choosing what he wanted you to choose. Very unprofessional!!!!!!! I almost walked out. If it wasn’t for the Salesman “Billy” I would have. Overall great dealership and great Salesman! The finance guy definitely needs some training on customer service and respect of others. We have purchased 3 cars from this dealership and drove 1 hour and 45 minutes that tells you how much we like the care and service of this Dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I've bought 3 car's from here at JT from Terrance and the
I've bought 3 car's from here at JT from Terrance and the service department treated me like a King
I've bought 3 car's from here at JT from Terrance and the
I've bought 3 car's from here at JT from Terrance and the service department treated me like a King
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Purchased a K5, was one of the most pleasant experiences
Purchased a K5, was one of the most pleasant experiences at a dealership. From the moment I walked into the dealership I received kind greeting and prompt attention. Montrel, the salesperson who assisted me, deserves particular praise for his professionalism and customer service. Montrel was great to work with. He was personable, knowledgeable and a pleasure all around. I appreciated his transparency throughout the negotiations, no hassle, didn't try to sell me what I didn't need or want. Montrel did a really great job with listening to want I wanted, and he made it happen. He went over everything in the car with my wife and made sure she learns all features about the Car. If you want a great car at a fair price, JT’s Kia is the place to go. A professional place to shop. I will recommend JT's Kia in Rock Hill to anyone looking for a new or used vehicle.
Purchased a K5, was one of the most pleasant experiences
Purchased a K5, was one of the most pleasant experiences at a dealership. From the moment I walked into the dealership I received kind greeting and prompt attention. Montrel, the salesperson who assisted me, deserves particular praise for his professionalism and customer service. Montrel was great to work with. He was personable, knowledgeable and a pleasure all around. I appreciated his transparency throughout the negotiations, no hassle, didn't try to sell me what I didn't need or want. Montrel did a really great job with listening to want I wanted, and he made it happen. He went over everything in the car with my wife and made sure she learns all features about the Car. If you want a great car at a fair price, JT’s Kia is the place to go. A professional place to shop. I will recommend JT's Kia in Rock Hill to anyone looking for a new or used vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had a great experience and would recommend to friends
I had a great experience and would recommend to friends and family I was pressured, and did not feel overwhelmed my sales consulting is very kind and was able to answer all my questions fully incomplete for me to understand thank you, Mr. Terrence Price
I had a great experience and would recommend to friends
I had a great experience and would recommend to friends and family I was pressured, and did not feel overwhelmed my sales consulting is very kind and was able to answer all my questions fully incomplete for me to understand thank you, Mr. Terrence Price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
DON'T USE THE REWARDS POINT PROGRAM!
DON'T USE THE REWARDS POINT PROGRAM! NO written information or notifications, so you can get different answers to the same question However, the Sales Dept. does a good job.
DON'T USE THE REWARDS POINT PROGRAM!
DON'T USE THE REWARDS POINT PROGRAM! NO written information or notifications, so you can get different answers to the same question However, the Sales Dept. does a good job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our Sales Department. We're sorry to hear about your experience with the Rewards Points Program. Your comments are invaluable, and we are actively working to improve our communication and provide clearer information. Your satisfaction is important to us, and we appreciate your patience and understanding as we make these enhancements. Reach out to us with any suggestions or recommendations for our points system. Thank you for choosing us, and we look forward to serving you again!
KIA CORPORATION states that each dealership administer their own rewards program. Therefore, there is no continuity throughtout under the KIA Brand, not even throughout the 3 JT'S Dealerships. I suggest that EACH DEALERSHIP PROVIDE written materials to customers in order to avoid any BAIT AND SWITCH complaints under the Federal Consumer Protection Act or class action legislation.
Just picked up my new ride from JT's KIA of rock hill.
Just picked up my new ride from JT's KIA of rock hill. Got a great deal, was one of the most pleasant experiences at a dealership. I am telling you the people are great. If you're looking for a great experience at a dealership, please give them a try. Ask for Buster, he's a great Manager or William (Bill) Addison is a great Salesman. They will take good care of you.
Just picked up my new ride from JT's KIA of rock hill.
Just picked up my new ride from JT's KIA of rock hill. Got a great deal, was one of the most pleasant experiences at a dealership. I am telling you the people are great. If you're looking for a great experience at a dealership, please give them a try. Ask for Buster, he's a great Manager or William (Bill) Addison is a great Salesman. They will take good care of you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
think twice before going to J T KIA Rock Hill since that
think twice before going to J T KIA Rock Hill since that is where I took my vehicle for all services and they would not help me with the locked engine even though there is a class action lawsuit on the 4 cyl. replacing the engines for the same issue. The service department is terrible and also management at this location. This was my first Kia and my last.
think twice before going to J T KIA Rock Hill since that
think twice before going to J T KIA Rock Hill since that is where I took my vehicle for all services and they would not help me with the locked engine even though there is a class action lawsuit on the 4 cyl. replacing the engines for the same issue. The service department is terrible and also management at this location. This was my first Kia and my last.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that you’re disappointed in your experience, and never want our customers to feel this way. Please reach out to our management team so we can discuss this in greater detail. Thanks.
Buyer beware think twice before going to J T KIA Rock Hill since that is where I took my vehicle for all services and they would not help me with the locked engine even though there is a class action lawsuit on the 4 cyl. replacing the engines for the same issue. The service department is terrible and also management at this location. This was my first Kia and my last.
I have already spoken with management and the service department. This issue started at the beginning of February and the response from JT.Kia has been the same. It is my understanding that there is numerous amounts of vehicles on the lot with blown engines just like mine. I am sure the dealship is sitting on these with no help for those customers. I also went through a month of talks with Kia motors customer care. They are a complete wasre of time. I do not know why i was even given there number. I stand by my complaints that the dealership does not stand behind what they are selling. They also do not stand by repairs in the service department.
NEVER BUY FROM THESE CROOKS!
NEVER BUY FROM THESE CROOKS! My engine blew due to a recall issue! They blamed me and told me it would cost $9K to replace the engine! Said I ran the engine with no oil, only EVERY TIME THE OIL WAS CHECKED, IT WAS FULL!! It took 4 months and KIA ESCALATIONS to get my car fixed. They lied to me, they lied to escalations (ON A RECORDED LINE!) Escalations kept telling them "Send us the invoice and fix his car!" They kept making excuses! UNTIL escalations got their District Manager involved THEN, SUDDENLY! SHOCKER! It WAS a RECALL ISSUE! They sent the invoice in and got a new engine. Took less than a week after FOUR MONTHS of fighting with them! Absolutely incompetent staff. Which I'm sure, they are only doing what the crooks above them told them to do! So, RUN from that dealership! I used to be a longtime Kia fan and owner. I WILL NEVER own another! I wouldn't buy a tricycle from this dealership. They'd sell it with no front tire and then claim I LOST IT! I tell everyone I meet what a terrible, horrible and dishonest place this is!
NEVER BUY FROM THESE CROOKS!
NEVER BUY FROM THESE CROOKS! My engine blew due to a recall issue! They blamed me and told me it would cost $9K to replace the engine! Said I ran the engine with no oil, only EVERY TIME THE OIL WAS CHECKED, IT WAS FULL!! It took 4 months and KIA ESCALATIONS to get my car fixed. They lied to me, they lied to escalations (ON A RECORDED LINE!) Escalations kept telling them "Send us the invoice and fix his car!" They kept making excuses! UNTIL escalations got their District Manager involved THEN, SUDDENLY! SHOCKER! It WAS a RECALL ISSUE! They sent the invoice in and got a new engine. Took less than a week after FOUR MONTHS of fighting with them! Absolutely incompetent staff. Which I'm sure, they are only doing what the crooks above them told them to do! So, RUN from that dealership! I used to be a longtime Kia fan and owner. I WILL NEVER own another! I wouldn't buy a tricycle from this dealership. They'd sell it with no front tire and then claim I LOST IT! I tell everyone I meet what a terrible, horrible and dishonest place this is!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize that you’re disappointed in your experience, and never want our customers to feel this way. Please reach out to our management team so we can discuss this in greater detail.
We sold our car here using the KBB cash offer.
We sold our car here using the KBB cash offer. We spoke with Taylor on the phone and Buster in person. They gave us exactly what KBB had quoted us and treated us with respect (unlike other dealerships who wasted our time). They were so kind and we will be back next time we’re looking to buy a car!
We sold our car here using the KBB cash offer.
We sold our car here using the KBB cash offer. We spoke with Taylor on the phone and Buster in person. They gave us exactly what KBB had quoted us and treated us with respect (unlike other dealerships who wasted our time). They were so kind and we will be back next time we’re looking to buy a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing JTs to purchase your vehicle. We look forward to having you back to shop for your new vehicle!