Reviews
Write a reviewThey listed a car for 25k.
They listed a car for 25k..I sent them my credit ap, then they say the car is 29k,and they never had it listed for 25k. I have pictures of it online at 25k, they are very dishonest, I would avoid this place 100% Just read the reviews! They laughed and basically called me a liar and I didn't know what I was talking about. again, just read all their pathetic reviews. Then buy your car somewhere else! the manager Mike was the one I was dealing with, he had some guy in the background cheering him on with the lies. you should both be ashamed of yourselves. just another dishonest car lot. I kept getting calls, but I couldn't understand Brittany Carter, she acted like she was being forced to call and only had 30 seconds to talk. Thanks for the horrible experience from the manager Mike! and I told ya so well deserved review.
They listed a car for 25k.
They listed a car for 25k..I sent them my credit ap, then they say the car is 29k,and they never had it listed for 25k. I have pictures of it online at 25k, they are very dishonest, I would avoid this place 100% Just read the reviews! They laughed and basically called me a liar and I didn't know what I was talking about. again, just read all their pathetic reviews. Then buy your car somewhere else! the manager Mike was the one I was dealing with, he had some guy in the background cheering him on with the lies. you should both be ashamed of yourselves. just another dishonest car lot. I kept getting calls, but I couldn't understand Brittany Carter, she acted like she was being forced to call and only had 30 seconds to talk. Thanks for the horrible experience from the manager Mike! and I told ya so well deserved review.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealership is a competent and honorable establishment.
Dealership is a competent and honorable establishment. They honored the original deal with no add-ons. The General Sales Manager, Mike Gargano was extremely helpful and went above and beyond the call of duty. He helped us navigate through mobile phone apps and complete a wire transfer smoothly. Not only was he competent, but he had a personable approach. A very good guy!!! We will buy our next car from Audi of Orange Park We are very pleased with our Q7. It is exceeding our expectations.
Dealership is a competent and honorable establishment.
Dealership is a competent and honorable establishment. They honored the original deal with no add-ons. The General Sales Manager, Mike Gargano was extremely helpful and went above and beyond the call of duty. He helped us navigate through mobile phone apps and complete a wire transfer smoothly. Not only was he competent, but he had a personable approach. A very good guy!!! We will buy our next car from Audi of Orange Park We are very pleased with our Q7. It is exceeding our expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience working with Israel and Mike at Audi
Great experience working with Israel and Mike at Audi Orange Park. Very responsive and easy to work with. I enjoyed working with this dealership and they made the car buying experience very quick & easy. Would definitely recommend them!
Great experience working with Israel and Mike at Audi
Great experience working with Israel and Mike at Audi Orange Park. Very responsive and easy to work with. I enjoyed working with this dealership and they made the car buying experience very quick & easy. Would definitely recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very bizarre organization.
Very bizarre organization. I have made several online inquires about a 2017 Acura NSX through Cars.com and their own website. I have contacted them through their texting service. I have called them directly multiple times during working hours over the past 3 days….nothing, no salesman, no email or text response. This tells me the buying process is going to be fraught with problems. I’ll take it as a sign to STAY AWAY.
Very bizarre organization.
Very bizarre organization. I have made several online inquires about a 2017 Acura NSX through Cars.com and their own website. I have contacted them through their texting service. I have called them directly multiple times during working hours over the past 3 days….nothing, no salesman, no email or text response. This tells me the buying process is going to be fraught with problems. I’ll take it as a sign to STAY AWAY.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great salesmanship
Worked with Cole and he was perfect. He answered every question, was easy to communicate our needs to, and made sure we found the perfect car for us. This is our second car from here and I have only had great experiences.
Great salesmanship
Worked with Cole and he was perfect. He answered every question, was easy to communicate our needs to, and made sure we found the perfect car for us. This is our second car from here and I have only had great experiences.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Visit
The Service scheduled and received was prompt and courteous. Offered a loaner vehicle at time of appointment but since service was scheduled than taking them up on that wasn't necessary. I had done that in the past.
Service Visit
The Service scheduled and received was prompt and courteous. Offered a loaner vehicle at time of appointment but since service was scheduled than taking them up on that wasn't necessary. I had done that in the past.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Don’t bother
Disappointing experience with sales managers and store manager for an out of state buyer. Zero follow-up and the typical used car games. Told me they sold the car during our negotiations. Turns out they didn’t sell it, but wanted me to pay full asking price, even after we negotiated money off the vehicle yesterday. Ridiculous. Don’t bother.
Don’t bother
Disappointing experience with sales managers and store manager for an out of state buyer. Zero follow-up and the typical used car games. Told me they sold the car during our negotiations. Turns out they didn’t sell it, but wanted me to pay full asking price, even after we negotiated money off the vehicle yesterday. Ridiculous. Don’t bother.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
FALSE ADVERTISING
FALSE ADVERTISING! Based on their Google PPC ad. Ad states that they will buy your vehicle for $500 over KBB Max price. No disclaimers. We entered their dealership to sell our 2018 Luxury vehicle in excellent condition with Less than 15k miles. Management was extremely rude and told us that they didn’t want to buy our car. Even after showing them their ad, and stating that they are guilty of false advertising, they offered us $16,500 even though they knew that was extremely low and did so just to get us to leave. KBB max price for our car is $21,320. Based on their ad, they should have offered $21,820 for the vehicle. Typical bait and switch manouver. Not sure if they treat everyone this way or if it’s because we have a hispanic last name. Either way, the FTC and a local attorney needs to look into this.
FALSE ADVERTISING
FALSE ADVERTISING! Based on their Google PPC ad. Ad states that they will buy your vehicle for $500 over KBB Max price. No disclaimers. We entered their dealership to sell our 2018 Luxury vehicle in excellent condition with Less than 15k miles. Management was extremely rude and told us that they didn’t want to buy our car. Even after showing them their ad, and stating that they are guilty of false advertising, they offered us $16,500 even though they knew that was extremely low and did so just to get us to leave. KBB max price for our car is $21,320. Based on their ad, they should have offered $21,820 for the vehicle. Typical bait and switch manouver. Not sure if they treat everyone this way or if it’s because we have a hispanic last name. Either way, the FTC and a local attorney needs to look into this.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good service
Hanania has recently hired a whole new staff at 2 of their stores. Their service is timely and fair, and they provide complimentary loaners and shuttle service. Thank you for your friendly staff and taking care of my car. Thank you, Chelsea, for making sure all my needs were met.
Good service
Hanania has recently hired a whole new staff at 2 of their stores. Their service is timely and fair, and they provide complimentary loaners and shuttle service. Thank you for your friendly staff and taking care of my car. Thank you, Chelsea, for making sure all my needs were met.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Don't waste your time or money
Total waste of time, used car sales manager just trying to lure people in. and not interested in selling or servicing vehicles. After typical “Car Salesman” banter my final offered ended up $300 below original asking price. CASH DEAL & the vehicle needed a new tire. Used Car Manager gave attitude. Total waste of time and energy. Just plain rude!! DON"T WASTE YOUR TIME!
Don't waste your time or money
Total waste of time, used car sales manager just trying to lure people in. and not interested in selling or servicing vehicles. After typical “Car Salesman” banter my final offered ended up $300 below original asking price. CASH DEAL & the vehicle needed a new tire. Used Car Manager gave attitude. Total waste of time and energy. Just plain rude!! DON"T WASTE YOUR TIME!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase