Audi Orange Park

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
27 lifetime reviews.
  • 5.0 out of 5
    September 9, 2020

    The Service scheduled and received was prompt and courteous. Offered a loaner vehicle at time of appointment but since service was scheduled than taking... them up on that wasn't necessary. I had done that in the past.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 22, 2020

    Disappointing experience with sales managers and store manager for an out of state buyer. Zero follow-up and the typical used car games. Told me they sold... the car during our negotiations. Turns out they didn’t sell it, but wanted me to pay full asking price, even after we negotiated money off the vehicle yesterday. Ridiculous. Don’t bother.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • August 18, 2015

    This dealership is the whole package. I have not bought a vehicle from them however I live over 80 miles away and get my Audi serviced there every time.... I am buying my next vehicle from them and recommend the service department to anyone with an Audi in the North and Central Florida.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    April 14, 2019

    FALSE ADVERTISING! Based on their Google PPC ad. Ad states that they will buy your vehicle for $500 over KBB Max price. No disclaimers. We entered... their dealership to sell our 2018 Luxury vehicle in excellent condition with Less than 15k miles. Management was extremely rude and told us that they didn’t want to buy our car. Even after showing them their ad, and stating that they are guilty of false advertising, they offered us $16,500 even though they knew that was extremely low and did so just to get us to leave. KBB max price for our car is $21,320. Based on their ad, they should have offered $21,820 for the vehicle. Typical bait and switch manouver. Not sure if they treat everyone this way or if it’s because we have a hispanic last name. Either way, the FTC and a local attorney needs to look into this.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2018

    Hanania has recently hired a whole new staff at 2 of their stores. Their service is timely and fair, and they provide complimentary loaners and shuttle... service. Thank you for your friendly staff and taking care of my car. Thank you, Chelsea, for making sure all my needs were met.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 2, 2018

    Total waste of time, used car sales manager just trying to lure people in. and not interested in selling or servicing vehicles. After typical “Car Salesman”... banter my final offered ended up $300 below original asking price. CASH DEAL & the vehicle needed a new tire. Used Car Manager gave attitude. Total waste of time and energy. Just plain rude!! DON"T WASTE YOUR TIME!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2016

    Very accommodating in every way. Would make the trip again to buy from this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2016

    This dealership was wonderful to work with. They went above and beyond to help find the Audi I was looking for.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 30, 2016

    Good Follow up, Realy nice people, if i would buy a car would be from them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 21, 2016

    The buying process was terrible, did not get answers about our new car, the title transfer and paperwork took more than two hours and we paid cash! There... was no follow up from anybody at the dealership regarding our purchase, experience or concerns. This was the fourth car we have purchased from the Hanania Group and it is our last. When we told our friends about our experience, they decided to stay with Porsche and Mercedes despite their interest in Audi. So far, we are enjoying our 2017 Q7 but we will seek out another dealership for future purchases.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews