Reviews
I should have checked review before purchasing.
I should have checked review before purchasing. Bought a 2018 Ford Fusion Energi, good price, but less than a month into owning, check engine light is on, goes off, comes on, runs rough. I contact Sunset Auto saying I want my money back, they send it to the shop S7 auto, and they claim no error messages. I take it back, and more error messages pop up in January less than 2 months after buying. They say they'll swap out a vehicle. That is NOT what they meant. They proceed to only offer me half of what I paid and to upsell me to a more expensive car, financing of 10% and I would owe them 12K! Claimed everyone was new in the last two months so they don't know anything about the sale of the car to me, until I demand their business manager. He claims he will try to send the car to Ford to get it fixed. I do not have any hope after my exchange with them over the "swap" that this will be resolved.
I should have checked review before purchasing.
I should have checked review before purchasing. Bought a 2018 Ford Fusion Energi, good price, but less than a month into owning, check engine light is on, goes off, comes on, runs rough. I contact Sunset Auto saying I want my money back, they send it to the shop S7 auto, and they claim no error messages. I take it back, and more error messages pop up in January less than 2 months after buying. They say they'll swap out a vehicle. That is NOT what they meant. They proceed to only offer me half of what I paid and to upsell me to a more expensive car, financing of 10% and I would owe them 12K! Claimed everyone was new in the last two months so they don't know anything about the sale of the car to me, until I demand their business manager. He claims he will try to send the car to Ford to get it fixed. I do not have any hope after my exchange with them over the "swap" that this will be resolved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I found a friendly staff.
I found a friendly staff. Wile they were still a bit high pressure, they were quite helpful.
I found a friendly staff.
I found a friendly staff. Wile they were still a bit high pressure, they were quite helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Staff was very helpful, kind, and respectful!
Staff was very helpful, kind, and respectful! Helped us get a vehicle within a day!
Staff was very helpful, kind, and respectful!
Staff was very helpful, kind, and respectful! Helped us get a vehicle within a day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Daysean was very nice and an excellent salesman come in
Daysean was very nice and an excellent salesman come in and ask for him to help you with anything!
Daysean was very nice and an excellent salesman come in
Daysean was very nice and an excellent salesman come in and ask for him to help you with anything!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Daysean was great, had a lot of patience.
Daysean was great, had a lot of patience. Worked with me and the numbers I came in wanting. Very welcoming thankful for his work.
Daysean was great, had a lot of patience.
Daysean was great, had a lot of patience. Worked with me and the numbers I came in wanting. Very welcoming thankful for his work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome customer service.
Awesome customer service. Nobody here is pushy or uses any shady sales tactics. They are very upfront and happy to work with you to find you a deal that works.
Awesome customer service.
Awesome customer service. Nobody here is pushy or uses any shady sales tactics. They are very upfront and happy to work with you to find you a deal that works.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anthony was super helpful with his communication, extra
Anthony was super helpful with his communication, extra pictures, and his time. All the guys here are easy to work with. Would highly recommend them
Anthony was super helpful with his communication, extra
Anthony was super helpful with his communication, extra pictures, and his time. All the guys here are easy to work with. Would highly recommend them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome customer service without pressure sales tactics.
Awesome customer service without pressure sales tactics. This is my second car purchased from here and I went back to Dylon who is fantastic salesman. He never pressured me and he and the finance manager, Ken did everything humanly possible to get me into my dream Jeep. With a prior recent bankruptcy and low credit score they still made it happen and found me a credit union who gave me an incredibly LOW interest rate! This is the only used car lot I would go and trust completely as they have never steered me wrong. I highly recommend these guys! No lemons here!!!
Awesome customer service without pressure sales tactics.
Awesome customer service without pressure sales tactics. This is my second car purchased from here and I went back to Dylon who is fantastic salesman. He never pressured me and he and the finance manager, Ken did everything humanly possible to get me into my dream Jeep. With a prior recent bankruptcy and low credit score they still made it happen and found me a credit union who gave me an incredibly LOW interest rate! This is the only used car lot I would go and trust completely as they have never steered me wrong. I highly recommend these guys! No lemons here!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sunset Auto Wholesale Jul 29, 2023 Nursandra Awesome customer service without pressure sales tactics. This is my second car purchased from here and I went back to Dylon who is fantastic salesman. He never pressured me and he and the finance manager, Ken did everything humanly possible to get me into my dream Jeep. With a prior recent bankruptcy and low credit score they still made it happen and found me a credit union who gave me an incredibly LOW interest rate! This is the only used car lot I would go and trust completely as they have never steered me wrong. I highly recommend these guys! No lemons here!!!
Personal service all the way.
Personal service all the way. Made sure I got what I wanted. Very good people skills. Hopefully I will get many years of use out of the vehicle.
Personal service all the way.
Personal service all the way. Made sure I got what I wanted. Very good people skills. Hopefully I will get many years of use out of the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am 40 years old and have purchased a lot of vehicles
I am 40 years old and have purchased a lot of vehicles over my lifetime. This was by FAR the best buying experience of my life. 90% of the transaction was done via text messages and then they drove the car to my home. No hassle, no trouble just awesomeness!! Thank you sunset auto for making this such an enjoyable experience! James Lindley
I am 40 years old and have purchased a lot of vehicles
I am 40 years old and have purchased a lot of vehicles over my lifetime. This was by FAR the best buying experience of my life. 90% of the transaction was done via text messages and then they drove the car to my home. No hassle, no trouble just awesomeness!! Thank you sunset auto for making this such an enjoyable experience! James Lindley
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car