Mercedes-Benz of San Francisco

WARNING: Do Not Buy from This Dealer - Fraud Alert Mercedes-Benz of San Francisco is fraudulent--DO NOT BUY a car from them. I purchased a Mercedes S450 under CPO, expecting a reliable vehicle. Right after buying it, I discovered: 1. Massager Not Working & Fluid Leak - The leak shuts down the massager, and fixing it costs $2,800. Despite multiple calls and emails, they completely ignored me. 2. Check Engine Light Issue - When I took it to Mercedes-Benz Pleasanton, they told me I need a Transmission Valve Body replacement for $3,800. How is that possible for a newer car with only 42,000 miles? They sold me a LEMON, concealed issues right after an accident, and still certified it as CPO--this is outright fraud. Even Mercedes-Benz Headquarters was shocked when I reported this. I am taking them to court. DON'T FALL FOR THEIR SCAMS. STAY AWAY FROM MERCEDES-BENZ OF SAN FRANCISCO!

Michelle and her manager, Simon were both helpful and responsive without being pushy. They did their homework and knew I had been interested at that model since a year ago. I was impressed.

Andre A. has been so helpful and responsive to all my car issues. He's resolved several recent problems others couldn't resolve, and in a timely manner!!! My hat off to the service team and especially my service agent. Very professional treatment!!!! Thank You, P

Beautiful new sales and service facility with great people. Katrina the general manager was incredibly help and professional along with Bill Scott in sales. If you are looking for a new Benz I would absolutely recommend these folks.

Its been 16 days since we purchased our lovely unicorn and thins have gone extremely well. We have to thank Danny for making our Mercedes experience FANTASTIC from the very first moment we contacted the dealership. We were truly lucky to have had him pick up the phone when we first called. He listened to what we were looking to accomplish and he found something within our budget requirements and hit the mark shortly after we spoke, he sent us two options that were very promising, but one had not been photographed yet. And within moments he sent over a video he had taken himself, going that extra mile. We saw the video and were totally interested and drove to the dealership (from Oakland to San Francisco) to see it. This all happening on a Thursday after 5pm. While we loved the vehicle it was missing some options myself and my husband really wanted. Danny listened to our new wish list, then he found another unicorn at the dealership that my husband and I both fell in love with. We kept him after hours and not once was he rushing us, then I threw him and his manager a curve ball, I felt bad but they took it really well, and I was able to do my last minute vehicle check at two other dealerships all on Friday. While I was at the two other dealerships, I could not get it out of my mind how professional, prompt and courteous Danny was and kept thinking about the unicorn he found for us during a time when supply chains are still a mess. And I even asked if they could look further for another with even more options while I was going to speak to, two other dealerships. Bottom line, the other two dealerships could not compare to that experience Danny created for us, we went back on Friday afternoon and purchased our gorgeus unicorn, a beautiful 2023 GLC 300 AMG style coupe. And we just LOVE IT. Thank you Danny! So, if you are reading this, please ask for Danny if you are looking for a Mercedes at the San Francisco dealership, you will not be disappointed. A little update: I had Friday, March 3 off and decided to check out the dealership's service area. I came unannounced, and that too was a delightful experience, Danny was able to introduce me to Henry, a Service Advisor at the dealership, so when I do come in I won't be lost to the new adventure of Mercedes Service. I feel like I'm going to be in excellent hands when that time comes.

Very Bad, Very Rude customer service in finance department. I don't recommend this dealership, I had the worse experience in finance. We're paying in full for the car. Supposed to be part check and part cash. The finance guy demanded us to put 10K in cash. He was very unprofessional.

Unprofessional phone calls, emails and text messages. Strung me along for a week and then sold the vehicle out from underneath me. Disappointed and frustrated.

They have owed us over $11,000 for six months that Mercedes Financial Services gave them to return to us. They have lied over and over blaming others, Covid and even Cold Weather In Texas. Be careful dealing with them because they have no moral code and when they can take your money they will.

I tried! I called to haggle and I even came in and went back and forth but I had to try. It really was the best price I could find on any similar S model so I planned to buy it anyway. I did get a great hat and pen though! Thank you all and happy holidays

I would like to recognize Frank Giordano for assisting me with the recent purchase of my 2019 Mercedes Benz GLA 250.  Frank really took care to make sure he understood what my needs were before he recommended my car.  He also assisted me with a lease prior to my purchase and did a fantastic job.  Frank allowed me to look around for other types of cars but I have a feeling he knew that I would be back to see him.  Frank made sure to keep in touch with me during the process of due diligence with other brands and when I was finally ready to strike a deal, Frank stepped up to the plate.  He made it a painless transition on my returned lease car and gave me a really great deal on my purchase!  Your company is certainly lucky to have such an intelligent, caring and competent employee like Frank.I love my new car and have now been in the Mercedes Benz family for over 3 years and have no plans to leave knowing that Frank is there to take good care of me. Thank you Frank for being there for me! Sincerely, Gina