Mercedes-Benz of San Francisco / Smart Center San Francisco

Its been 16 days since we purchased our lovely unicorn and thins have gone extremely well. We have to thank Danny for making our Mercedes experience FANTASTIC from the very first moment we contacted the dealership. We were truly lucky to have had him pick up the phone when we first called. He listened to what we were looking to accomplish and he found something within our budget requirements and hit the mark shortly after we spoke, he sent us two options that were very promising, but one had not been photographed yet. And within moments he sent over a video he had taken himself, going that extra mile. We saw the video and were totally interested and drove to the dealership (from Oakland to San Francisco) to see it. This all happening on a Thursday after 5pm. While we loved the vehicle it was missing some options myself and my husband really wanted. Danny listened to our new wish list, then he found another unicorn at the dealership that my husband and I both fell in love with. We kept him after hours and not once was he rushing us, then I threw him and his manager a curve ball, I felt bad but they took it really well, and I was able to do my last minute vehicle check at two other dealerships all on Friday. While I was at the two other dealerships, I could not get it out of my mind how professional, prompt and courteous Danny was and kept thinking about the unicorn he found for us during a time when supply chains are still a mess. And I even asked if they could look further for another with even more options while I was going to speak to, two other dealerships. Bottom line, the other two dealerships could not compare to that experience Danny created for us, we went back on Friday afternoon and purchased our gorgeus unicorn, a beautiful 2023 GLC 300 AMG style coupe. And we just LOVE IT. Thank you Danny! So, if you are reading this, please ask for Danny if you are looking for a Mercedes at the San Francisco dealership, you will not be disappointed. A little update: I had Friday, March 3 off and decided to check out the dealership's service area. I came unannounced, and that too was a delightful experience, Danny was able to introduce me to Henry, a Service Advisor at the dealership, so when I do come in I won't be lost to the new adventure of Mercedes Service. I feel like I'm going to be in excellent hands when that time comes.

Very Bad, Very Rude customer service in finance department. I don't recommend this dealership, I had the worse experience in finance. We're paying in full for the car. Supposed to be part check and part cash. The finance guy demanded us to put 10K in cash. He was very unprofessional.

Unprofessional phone calls, emails and text messages. Strung me along for a week and then sold the vehicle out from underneath me. Disappointed and frustrated.

They have owed us over $11,000 for six months that Mercedes Financial Services gave them to return to us. They have lied over and over blaming others, Covid and even Cold Weather In Texas. Be careful dealing with them because they have no moral code and when they can take your money they will.

I tried! I called to haggle and I even came in and went back and forth but I had to try. It really was the best price I could find on any similar S model so I planned to buy it anyway. I did get a great hat and pen though! Thank you all and happy holidays

I would like to recognize Frank Giordano for assisting me with the recent purchase of my 2019 Mercedes Benz GLA 250.  Frank really took care to make sure he understood what my needs were before he recommended my car.  He also assisted me with a lease prior to my purchase and did a fantastic job.  Frank allowed me to look around for other types of cars but I have a feeling he knew that I would be back to see him.  Frank made sure to keep in touch with me during the process of due diligence with other brands and when I was finally ready to strike a deal, Frank stepped up to the plate.  He made it a painless transition on my returned lease car and gave me a really great deal on my purchase!  Your company is certainly lucky to have such an intelligent, caring and competent employee like Frank.I love my new car and have now been in the Mercedes Benz family for over 3 years and have no plans to leave knowing that Frank is there to take good care of me. Thank you Frank for being there for me! Sincerely, Gina

About 2 months ago I leased a Mercedes Benz C300 coupe from Mercedes Benz of San Francisco. After signing the paperwork and paying, I wanted to drive out with my new leased car. Unfortunately, It was not functioning correctly. The back-up camera and the sensors did not work so I had to leave it at the dealership for repair. The following week, I received a phone call that the issues were fixed and they tested the car to ensure it was working. I asked 3 times to make sure it was tested, every single time they confirmed it was complete. The next day when I picked up the car in San Francisco, I started to drive to Mountain View to get to work. While driving on the far left lane of US 101 the car started signal that another car was going to hit me from the left side - even though there was not a car in this spot. An automatic feature in the Mercedes automatically swerved me away from the imaginary car, right into the traffic next to me in the right lane! To avoid hitting other cars, I had to quickly drag the car back to my lane. The automatic swerve feature happened repeatedly multiple times in a row until I was able exit to the far left on the freeway and park. It was an absolutely horrifying experience which caused me to re-trigger a concussion and PTSD from the incident. I am still getting treatment for my concussion and PTSD because of this incident. While stuck on the side of the freeway, I called Mercedes Benz of San Francisco to pick me up since the car was un-driveable, and when they did, they confirmed there was a major issue with the car. I told them I want another functioning car and don't want to do anything with this dangerous car since I could not trust they would give it to me without an issue. They told me, ok, they understand, but I have to go through the process of repurchasing the car with Mercedes Benz of USA. I called and filed the case with them as well. Later when I asked them to reimburse me for my medical bills, they said I need to file another case with another department at Mercedes Benz of USA, so I did. After a very long silence and no response from any of these departments, I received a call from the service of Mercedes Benz of San Francisco telling me that I need to remove "my car" from them because they cannot store it anymore because Mercedes Benz of USA decided to not repurchase it since it is functioning now! Even though there were many issues that caused me a lot of pain due to their mistakes and errors in ensuring I was driving a safe car. I am very disappointed in Mercedes Benz. In Europe, the customer service and the whole experience is amazing, but in the US it gives me absolute nightmares. They don't want to take responsibility for their product and the harm that it causes.

Very professional and helpful. Sal was great, and the car was ready and washed at the end of the day. He answered all of my questions about the car thoroughly.

Fast and excellent service plus a good cleaning job. Steve Billera is always friendly and courteous and does a good job in informing me of the condition of my car.

I brought the car in to program a new key. My service associate looked up my car and noticed I needed a recall fix. He threw in a general fluids check and a thorough wash both inside and out. Great service!