Mercedes-Benz of San Francisco / Smart Center San Francisco

We purchased a CPO C250 from a nice sales lady named Veronica Cheung the other day. She is fair, patience and professional, She made a stressful process a pleasant one. Although the detailing job of the C250 was not perfect, there are quite a few slight "noticeable defects"....worn-out volume switch on the steering wheel, dried excessive wax on cravasses of the body, some chipped paints, dusts on some internal area...etc. With the assurance of the Purchasing Manager and Veronica, I am sure all these minor things will be taken care of when I bring my car in when the promised part arrives. Kudo to The Mercedes Benz of San Francisco managment team, you folks really understand what Great Customer Service is ! PS. The ladies at the reception desk are very pleasant and helpful too, excellent first impression!

I received a quick response to my internet inquiry and two polite follow-up emails. Good customer service.

I inquired about a vehicle, been over three days and have not heard back at all. I've bought and sold plenty of vehicles, I am a current owner of a Benz as well yet GMC responded same day as I inquired. I would never treat anyone this way.