Reviews
Very pleased with this problem with my first car and they bought it back. Picked another car. Very pleased
Very pleased with this problem with my first car and they bought it back. Picked another car. Very pleased
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Working with you through a problem with your first car and making it right is exactly what we want every customer to experience. We are glad you found the right fit and that you walked away pleased. Thank you for choosing Darling's Kia in Bangor.
The dealership I would describe as average. I was there for service and cannot speak of the sales department. There was an electrical problem that my usual mechanic could not fix. It turns out Darling's Kia was no better and much more expensive. The mechanic , I assume wasn't given enough time to find the real issue. Instead a new battery was installed. On the way home the same problem occured, leaving me stranded. So much for the Dealer expertise.
The dealership I would describe as average. I was there for service and cannot speak of the sales department. There was an electrical problem that my usual mechanic could not fix. It turns out Darling's Kia was no better and much more expensive. The mechanic , I assume wasn't given enough time to find the real issue. Instead a new battery was installed. On the way home the same problem occured, leaving me stranded. So much for the Dealer expertise.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this feedback. We understand the battery was likely due for replacement, but we also want to make sure the other symptoms you experienced are fully looked into rather than leaving you stranded again. Our Service Manager Ryan Wilson would like to set up a follow up appointment to dig deeper into the issue and can be reached directly at 207 992 1865. We appreciate the chance to make this right. Thank you for choosing Darling's Kia in Bangor and for your business.
Made an otherwise stressful decision quite pleasant. Kudos to my favorite non pressure salesman, Shawn. Everyone was very nice. We have done business with Darling’s for years and have always been very satisfied!
Made an otherwise stressful decision quite pleasant. Kudos to my favorite non pressure salesman, Shawn. Everyone was very nice. We have done business with Darling’s for years and have always been very satisfied!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this wonderful review! Shawn's low pressure approach is exactly the kind of experience we want every customer to have, and we are so glad you continue to trust us with your business after all these years. Thank you for choosing Darling's Kia in Bangor and for your business.
Outstanding service. Good timing. Only did the work that was needed, not overcharging by trying to do work that was not needed.
Outstanding service. Good timing. Only did the work that was needed, not overcharging by trying to do work that was not needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! Only doing the work that is actually needed is something our team takes seriously, and we are glad that transparency and good timing stood out to you. Thank you for choosing Darling's Kia in Bangor and for your business.
Went out of their way to ensure my car was repaired in a timely manner when I was in Maine on vacation.
Went out of their way to ensure my car was repaired in a timely manner when I was in Maine on vacation.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review! We are glad we could get your car repaired quickly so it did not put a damper on your time in Maine. Thank you for choosing Darling's Kia in Bangor and for your business.
Outstanding service! Management was there from the getgo! I was more than satisfied with how efficient Ryan & his team were at diagnosing then fixing the problem. The system in place is professional. Meaning business is done with an assurance to quality. Transparancy was effective i felt. Though im a 1st time customer its obvious to me there is consistency thruout the process here. I say this because my opinion holds merit. For over 30 yrs i've worked in the customer service field. Preference is training the do/do nots to incl. newhire-Mngment. So i am saying this for good reason! When a customer feels included throughout the process is more times than not very appreciated. It takes a good manager to keep the crew mindful! As Darlings did their job i was always informed at each step. Post initial assessment, an objective accompanied by options presented in detail for me to consider were available. By the time i left all my stress was gone! Instead i left feeling confident that when I return in 2 wks my car would be good as new. It was! My apologies for the reviews length but it needed to be said. Unfortunately its rare. Thank you Darling's. Again, thank you to both Ryan's along with those who helped me out. I'm grateful..
Outstanding service! Management was there from the getgo! I was more than satisfied with how efficient Ryan & his team were at diagnosing then fixing the problem. The system in place is professional. Meaning business is done with an assurance to quality. Transparancy was effective i felt. Though im a 1st time customer its obvious to me there is consistency thruout the process here. I say this because my opinion holds merit. For over 30 yrs i've worked in the customer service field. Preference is training the do/do nots to incl. newhire-Mngment. So i am saying this for good reason! When a customer feels included throughout the process is more times than not very appreciated. It takes a good manager to keep the crew mindful! As Darlings did their job i was always informed at each step. Post initial assessment, an objective accompanied by options presented in detail for me to consider were available. By the time i left all my stress was gone! Instead i left feeling confident that when I return in 2 wks my car would be good as new. It was! My apologies for the reviews length but it needed to be said. Unfortunately its rare. Thank you Darling's. Again, thank you to both Ryan's along with those who helped me out. I'm grateful..
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such a thoughtful review. We are thrilled to hear Ryan and the team kept you informed every step of the way and that the whole process felt consistent and professional from start to finish. Feedback like yours means a great deal to us. Thank you for choosing Darling's Kia in Bangor and for your business.
100% straight forward in our dealings and everyone we dealt with during the sale process was personable and professional.
100% straight forward in our dealings and everyone we dealt with during the sale process was personable and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate this review! Being straightforward and professional throughout the sale process is exactly what we aim for. Thank you for choosing Darling's Kia in Bangor and for your business.
He was very helpful n know what he was doing very well and respectful guy
He was very helpful n know what he was doing very well and respectful guy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this kind review! We are glad you felt well taken care of by a knowledgeable and respectful member of our team. Thank you for choosing Darling's Kia in Bangor and for your business.
Jeff was our salesman we told him we had a wedding and did not have much time we worked out a deal and we were on our way in no time
Jeff was our salesman we told him we had a wedding and did not have much time we worked out a deal and we were on our way in no time
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this fun review! Jeff did a great job working around your schedule so you could get to that wedding on time. We are glad the deal came together quickly and smoothly. Thank you for choosing Darling's Kia in Bangor and for your business.
Jeff was awesome,very inviting and comfortable environment.nice arrayment of vehicles both used and new.
Jeff was awesome,very inviting and comfortable environment.nice arrayment of vehicles both used and new.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate this review! Jeff always makes sure customers feel comfortable, and we are glad our selection of new and used vehicles gave you plenty to choose from. Thank you for choosing Darling's Kia in Bangor and for your business.