Reviews
They are away good to me and doesn’t try to sell me
They are away good to me and doesn’t try to sell me service I don’t need or want.
They are away good to me and doesn’t try to sell me
They are away good to me and doesn’t try to sell me service I don’t need or want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They are sort of expensive for maintenance services.
They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on.
They are sort of expensive for maintenance services.
They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Appreciate you guys.
Appreciate you guys. Always fast efficient and do a great job thank you thank you will be buying my next vehicle from you guys as well
Appreciate you guys.
Appreciate you guys. Always fast efficient and do a great job thank you thank you will be buying my next vehicle from you guys as well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leila, we appreciate you just as much! Thank you for the kind words about our service department. We’re so glad to hear you’ve had fast, efficient service and that everything was done right. We look forward to helping you with your next vehicle too!
Mike was awesome!
Mike was awesome! He was personable and transparent the entire process! He understand where our budget was at and was not pushy at all to go outside of that. He was awesome on the test drive, and answered all of our questions.
Mike was awesome!
Mike was awesome! He was personable and transparent the entire process! He understand where our budget was at and was not pushy at all to go outside of that. He was awesome on the test drive, and answered all of our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We’re so glad to hear that Mike made the experience smooth, informative, and pressure-free. He truly enjoys helping people find the right fit without the stress. We’ll be sure to share your feedback with him—he’ll love hearing it. Enjoy your new vehicle! 🚘👏
Michael has been a miracle worker for me, still does
Michael has been a miracle worker for me, still does alot, I would highly recommend him to anyone looking to buy a car. He will take very good care of you!!!
Michael has been a miracle worker for me, still does
Michael has been a miracle worker for me, still does alot, I would highly recommend him to anyone looking to buy a car. He will take very good care of you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the amazing feedback! We're so glad to hear that Michael has continued to be such a strong support throughout your car-buying journey. He truly cares about his customers and always goes the extra mile to help. We appreciate your recommendation and look forward to seeing you again!
Highly recommend Grote Mitsubishi and would ask for
Highly recommend Grote Mitsubishi and would ask for Michael! He Made my experience buying my first car easy and fast. Very pleased with my purchase and the service given!
Highly recommend Grote Mitsubishi and would ask for
Highly recommend Grote Mitsubishi and would ask for Michael! He Made my experience buying my first car easy and fast. Very pleased with my purchase and the service given!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your excellent service I'm very excited
Thank you for your excellent service I'm very excited with my new car and the experience I received!
Thank you for your excellent service I'm very excited
Thank you for your excellent service I'm very excited with my new car and the experience I received!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We’re thrilled to hear that you’re loving your new car and had a great experience with us. Enjoy every mile, and don’t hesitate to reach out if you ever need anything. Welcome to the Grote family!
I had to take my car in 4 different times just for them
I had to take my car in 4 different times just for them to fix a tail light harness and they charged me for an oil change that was supposed to be free.
I had to take my car in 4 different times just for them
I had to take my car in 4 different times just for them to fix a tail light harness and they charged me for an oil change that was supposed to be free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the repeated visits and the billing issue — that’s frustrating, and it shouldn’t have happened. We appreciate you bringing it to our attention. Please contact us with your service info so we can review what went wrong and make sure it's corrected. Your trust matters to us, and we’d like the opportunity to restore it.
The whole process was really great!
The whole process was really great! With my age being what it is, I am really grateful that Michael explained everything more than once.
The whole process was really great!
The whole process was really great! With my age being what it is, I am really grateful that Michael explained everything more than once.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience! We're so glad to hear that Michael took the time to make sure everything was clear and comfortable for you. It's important to us that every customer feels informed and supported every step of the way. We truly appreciate your kind words!
Jen Keller is a great saleswoman, who went the extra mile
Jen Keller is a great saleswoman, who went the extra mile for me!! She is very knowledgeable, and when situations came up, got the job done. She even offered to drive from Ft. wayne to Indy, to help out as much as possible. I would highly recommend her, and the dealership too!!
Jen Keller is a great saleswoman, who went the extra mile
Jen Keller is a great saleswoman, who went the extra mile for me!! She is very knowledgeable, and when situations came up, got the job done. She even offered to drive from Ft. wayne to Indy, to help out as much as possible. I would highly recommend her, and the dealership too!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words! We're thrilled to hear that Jen went above and beyond to make your experience a great one. Her dedication and willingness to go the extra mile—literally—truly make her a standout. We’ll be sure to pass along your praise. Thanks again for your recommendation, and we look forward to helping you again in the future!