Reviews
Bought two new Subarus from Austin Subaru—worst decision
Bought two new Subarus from Austin Subaru—worst decision ever. My STI died at 2,000 miles with a parasitic draw they confirmed; my wife’s Outback hit issues at 10,000. They ordered a part, ‘lost’ it for a year, then the rude parts manager told me to come back for another diagnosis—like they couldn’t check their own notes! Staff snapped at me, sales said ‘drive it more,’ and they ghosted me when I showed proof, even telling Subaru of America I’m the issue. CAG’s a rude, incompetent mess—avoid this "dealer".
Bought two new Subarus from Austin Subaru—worst decision
Bought two new Subarus from Austin Subaru—worst decision ever. My STI died at 2,000 miles with a parasitic draw they confirmed; my wife’s Outback hit issues at 10,000. They ordered a part, ‘lost’ it for a year, then the rude parts manager told me to come back for another diagnosis—like they couldn’t check their own notes! Staff snapped at me, sales said ‘drive it more,’ and they ghosted me when I showed proof, even telling Subaru of America I’m the issue. CAG’s a rude, incompetent mess—avoid this "dealer".
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
A wonderful experience!
A wonderful experience! This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressure, knowledgable, and helpful. We really love all of the perks that Austin Subaru offers (full engine, transmission, and power train warranty for the ENTIRE TIME YOU HAVE THE VEHICLE). Pricing and negotiation were fair. Shelby Rae was also great when discussing ads-ons. I have already recommended this dealership to other friends looking for a new car. Thank you!
A wonderful experience!
A wonderful experience! This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressure, knowledgable, and helpful. We really love all of the perks that Austin Subaru offers (full engine, transmission, and power train warranty for the ENTIRE TIME YOU HAVE THE VEHICLE). Pricing and negotiation were fair. Shelby Rae was also great when discussing ads-ons. I have already recommended this dealership to other friends looking for a new car. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, you are too kind! Thank you for taking the time to leave this positive feedback for us. We'll be sure to give Fuego and Shelby a shout out for their impeccable work! Congratulations on your new vehicle and happy cruising. :) - The Team at Austin Subaru
A wonderful experience!
A wonderful experience! This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressure, knowledgable, and helpful. We really love all of the perks that Austin Subaru offers (full engine, transmission, and power train warranty for the ENTIRE TIME YOU HAVE THE VEHICLE). Pricing and negotiation were fair. Shelby Rae was also great when discussing ads-ons. I have already recommended this dealership to other friends looking for a new car. Thank you!
A wonderful experience!
A wonderful experience! This dealership has created a great community with the complimentary coffee shop, cafe, kid's area, and dog park. Our salesman, Fuego, was low-pressure, knowledgable, and helpful. We really love all of the perks that Austin Subaru offers (full engine, transmission, and power train warranty for the ENTIRE TIME YOU HAVE THE VEHICLE). Pricing and negotiation were fair. Shelby Rae was also great when discussing ads-ons. I have already recommended this dealership to other friends looking for a new car. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jcrisler, you are too kind! Thank you for taking the time to leave this positive feedback for us. We'll be sure to give Fuego and Shelby a shout out for their impeccable work! Congratulations on your new vehicle and happy cruising. :) - The Team at Austin Subaru
Dealership is great.
Dealership is great. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day.
Dealership is great.
Dealership is great. Scott Davis was a wonderful advisor and answered all my questions. Dealership performed a significant amount of work on time, in one day.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're glad to hear that Scott provided excellent service and that your repairs were completed to your satisfaction. We appreciate your support and hope to serve you again in the future! :) - The Team at Austin Subaru
John was very helpful and knowledgeable I actually made
John was very helpful and knowledgeable I actually made the drive from San Antonio after making an inquiry online on the vehicle I was looking at John reached out confirmed vehicle was available and made the deal happen very happy. I didnt get everyones name that helped me throughout the transaction but no complaints whatsoever. Definitely recommend
John was very helpful and knowledgeable I actually made
John was very helpful and knowledgeable I actually made the drive from San Antonio after making an inquiry online on the vehicle I was looking at John reached out confirmed vehicle was available and made the deal happen very happy. I didnt get everyones name that helped me throughout the transaction but no complaints whatsoever. Definitely recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Angel, thank you for your review! We're so glad John was able to help make your car-buying experience smooth and successful. We appreciate you making the drive from San Antonio and are happy to hear you're satisfied with your purchase. Your recommendation means a lot to us! :) - The Team at Austin Subaru
Purchased a new Forester from Austin Subaru.
Purchased a new Forester from Austin Subaru. Every step in the transaction was perfection. Every member of their staff we had dealings with were professional, interested in our needs and so pleasant! Our family has over 100 years of automotive industry experience/ dealership experience and my opinion is that Austin Subaru has customer service all figured out!
Purchased a new Forester from Austin Subaru.
Purchased a new Forester from Austin Subaru. Every step in the transaction was perfection. Every member of their staff we had dealings with were professional, interested in our needs and so pleasant! Our family has over 100 years of automotive industry experience/ dealership experience and my opinion is that Austin Subaru has customer service all figured out!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Laura, thank you for the five-star review! Our team works hard to exceed each guest's expectations, and we're delighted to know you were left with an excellent impression. We appreciate your support and we hope you enjoy every moment with your new vehicle! Happy cruising! :) - The Team at Austin Subaru
I purchased my car here and I get my car serviced here.
I purchased my car here and I get my car serviced here. They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a video showing everything that looks good and sometimes if something needs attention or service, they send a video showing why. That for me, everything!
I purchased my car here and I get my car serviced here.
I purchased my car here and I get my car serviced here. They are amazing. Great customer service!! Drop off and pick up is fast and easy. When my car is getting serviced, they text with updates.and send a video showing everything that looks good and sometimes if something needs attention or service, they send a video showing why. That for me, everything!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jolene, thank you for your wonderful feedback! We're so glad to hear that our service has made a positive impact on your experience. It's great to know the text updates and video explanations help keep you informed. We appreciate your trust in us and look forward to continuing to serve you! :) - The Team at Austin Subaru
Austin Subaru is by far the best auto experience.
Austin Subaru is by far the best auto experience. Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them completely.
Austin Subaru is by far the best auto experience.
Austin Subaru is by far the best auto experience. Ever since I bought my Outback from them in 2019, I've received the most straight-forward and reliable service for the past 70K miles. I trust them completely.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, thank you for your kind words and continued trust in our dealership! We're thrilled to hear you've had such a positive experience with both your Outback and our service over the years. We value your loyalty and look forward to serving you for many more miles ahead! :) - The Team at Austin Subaru
Austin Subaru is one of the busiest dealerships in the
Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and CODY FROSTEX is amazing! He e is the glass contractor, and his customer service is impeccably stellar. Forget Allstate, you are in good hands with Austin Subaru!
Austin Subaru is one of the busiest dealerships in the
Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and CODY FROSTEX is amazing! He e is the glass contractor, and his customer service is impeccably stellar. Forget Allstate, you are in good hands with Austin Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kristyn, thank you for being a fan of what we do here! Our team works diligently to surpass each guest's expectations, so it makes us proud to see this glowing review. If there is anything you need from us in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru
Austin Subaru is one of the busiest dealerships in the
Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and Cody Frostex is amazing with his customer service with windshield repair.
Austin Subaru is one of the busiest dealerships in the
Austin Subaru is one of the busiest dealerships in the nation, AND it’s #1 in customer service dealership in the USA. Everyone is treated like royalty -the red carpet is always out. The communication as your car is serviced is in real time. I have bought 2 Subaru’s from this dealership. The service is stellar in all departments. Customers are priority before all else. Vinny was my service rep, and Cody Frostex is amazing with his customer service with windshield repair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kristyn, thank you for being a fan of what we do here! Our team works diligently to surpass each guest's expectations, so it makes us proud to see this glowing review. If there is anything you need from us in the future, please do not hesitate to reach out! :) - The Team at Austin Subaru