Matt Blatt Kia

I’m pretty sure this is the worst I’ve ever been treated by a dealership. We made a deal over the phone after test driving a Sorento plug in hybrid a few days prior. I discovered before we picked the vehicle up that it had two recalls from 6 months ago that were not completed. I called my salesman Mike and told him I didn’t want to pick the vehicle up until the recalls are complete. He said it would be taken care of. When I came in that Saturday to pick the car up only one of the recalls were completed because they were waiting on parts. I also noticed there were these pretty bad scuff marks in the cup holders that I wanted fixed. We agreed they would fix the cup holders and do the recall and I could pick the vehicle up when all that was done. I got a call from Tom that Tuesday and he said the cup holders were fixed and looked perfect. I asked Tom if I could leave a deposit for the vehicle and he said he would let Mike know. Mike called me later in the day and  told me the parts for the recall would be in on Wednesday. We set up a time on Friday for me to pick up the vehicle.  I’m thinking we’re all good. Mike calls me that Wednesday and tells me the vehicle was SOLD on Tuesday. How does that happen? How could you treat a customer that way? I just can’t believe a dealership could treat a person this way. I forgot to mention Tom called me after I left on June 7th and was really trying to minimize the damage to the cup holders. I was mostly happy with my salesman but the sales managers that let that car go out the door are the most unethical people I’ve ever dealt with.

Five-Star Review for Matt Blatt Kia I recently purchased a 2021 Kia Forte from Matt Blatt Kia, and the experience was nothing short of fantastic! Sergio was an absolute pleasure to work with—professional, knowledgeable, and quick to assist with all our needs. We were looking for a reliable car for my daughter, who is a new driver, and Sergio helped us find the perfect fit. The Kia Forte is in excellent condition and exactly what we hoped for. The entire process was smooth and efficient, from test-driving to signing the paperwork. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Matt Blatt Kia and Sergio in particular. We couldn’t be happier with our purchase! Thank you for making this such a positive and stress-free experience!

Brand new 2024 kia Sorento had to be towed twice to dealership already this place is a joke

Matt Blatt Kia of Toms River was pleasure to work with. The management were very helpful and special thanks to Tyler and Steve. Also their general manager (Tony Sentore.) They made our buying process quick and easily process.

Salesmen are friendly but be careful! They are NOT your friends, they are sellers. Read your contracts! Check everything over! They gave me a certain price for a warranty, then without my knowledge tacked on an extra $300 right before I signed. Don’t even get the xx warranty honestly. Now I have to go there and confront them about canceling it.

I bought a new 2024 Kia Carnival from Rich F. and he was awesome! This is my 2nd vehicle purchase from him and love that he was not pushy on the final sale and genuinely cared that I got into a vehicle that I loved to fit my family size. I did not feel any pressure in the buying process. I was in and out within 1 hour and had a great smooth transaction. I will continue to return to my sales guy Rich F and stay loyal to Matt Blatt Kia because of the awesome experience I have had on my 2 sales with Rich!

Excellent service department even without an appointment. Clean & comfortable waiting area with beverages & cookies available. We were in & out within an hour with the service completed as required. Like the fact that washed the car & completed the service within the promised timeframe

I purchased my used Jeep there about 3-4 months ago. I am still waiting on the tag, I have to replace my brakes and rotors because they were just checked according to the service record but not changed or replaced by car fax and everytime I hit the brake it flutters. I paid to replace all but my back wiper they did that when I had to bring it back because my sunroof got stuck open and the mechanic said it was operator error because it is a manual. It is not had to show the mechanic how to use it then he put it in the paperwork that it was operator error. I paid out of pocket for a s cond extension on a temp tag because I have residence in two states so my ID says one but I live half the time in another. I had to changey name on my ID and even told the sales man to hyphen my last name as I did when I signed, he never did. I had to wait hours fory car to be ready for me to take home just for them to do nothing but over fill the oil in it. I had a quarter of a tank of gas when I drove it off the lot. I lovey jeep but I wish I had gone somewhere else to get one, this is and continues to be a nightmare and their solution is "we can give you a free oil change" I spend more money getting there with bridge cost and wasted time then the cost of an oil change that I can do myself. I am already out over $500 ( wipers, brakes, rotors, temp tags,bridge tolls, taking off work to go to and from to fix problems, and time in general) I will never go there again nor recommend anyone there.

I purchased a 2018 Jeep Grand Cherokee, I’ve had the Jeep 5 days . I had to bring it back the check engine light came on after a half a tank of gas , the Media center needs to be replaced ., I’m not a happy camper I brought it back to the dealer it took 4 hours to come to this conclusion .

Good service department never a problem when I bring my vehicles in. Sales is good as well will work with you to put you in the car of your choice