Reviews
I have never been disappointed with Matt Blatt Kia. Love my vehicles, and I love the service department. Always treated with respect, and vehicle is ready when they say it will be!
I have never been disappointed with Matt Blatt Kia. Love my vehicles, and I love the service department. Always treated with respect, and vehicle is ready when they say it will be!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the 5-star review, Demetria! ⭐️ Hearing that you’ve never been disappointed with Matt Blatt Kia truly means a lot to us. We’re thrilled you love your vehicles and continue to have great experiences with our service department. Treating you with respect and having your vehicle ready when promised is exactly what we strive for every day. Thank you for your loyalty and trust—we look forward to taking care of you for many more visits to come! 🚗🔧💙
I had a terrific experience with Dave “taco man “ Petro in purchasing lease agreement for a Kia S4 for my daughter. Seamless And timely customer service. Great experience I would wish for anybody else looking for a vehicle and the tacos were terrific. Thank you again Kia and all the staff.
I had a terrific experience with Dave “taco man “ Petro in purchasing lease agreement for a Kia S4 for my daughter. Seamless And timely customer service. Great experience I would wish for anybody else looking for a vehicle and the tacos were terrific. Thank you again Kia and all the staff.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the fantastic 5-star review! We’re thrilled to hear that Dave “Taco Man” Petro made the lease experience for your daughter’s Kia S4 seamless and enjoyable. Great service, timely communication, and a smooth process are exactly what we strive for — and we’re glad Dave delivered on all fronts. We’re also happy to hear you enjoyed the tacos! 🌮😊 Thank you again for choosing Kia and for the kind words about our team. We look forward to helping you and your family with any future vehicle needs!
Let me start by saying I will never step foot in a Matt Blatt facility again. I’ve purchased several Kia vehicles over the years for my business, so I expected a straightforward and professional experience this time as well. Unfortunately, that was not the case. I was greeted by Suzette, and while the interaction began professionally, it quickly turned uncomfortable. She attempted to get overly personal, which was off-putting, and then crossed a serious line by slandering one of my direct competitors. Her comments were not only unprofessional but also so extreme that they could be considered legally actionable. What made it even worse is that I am close friends with the individual she was disparaging. Hearing such vile and unfounded remarks was both disturbing and unacceptable. At that point, it didn’t matter what kind of deal was being offered—I had no interest in doing business with her. This was a terrible experience and a shocking display of unprofessionalism. Instead, I chose to take my business elsewhere and purchased a Toyota from the dealership down the street.
Let me start by saying I will never step foot in a Matt Blatt facility again. I’ve purchased several Kia vehicles over the years for my business, so I expected a straightforward and professional experience this time as well. Unfortunately, that was not the case. I was greeted by Suzette, and while the interaction began professionally, it quickly turned uncomfortable. She attempted to get overly personal, which was off-putting, and then crossed a serious line by slandering one of my direct competitors. Her comments were not only unprofessional but also so extreme that they could be considered legally actionable. What made it even worse is that I am close friends with the individual she was disparaging. Hearing such vile and unfounded remarks was both disturbing and unacceptable. At that point, it didn’t matter what kind of deal was being offered—I had no interest in doing business with her. This was a terrible experience and a shocking display of unprofessionalism. Instead, I chose to take my business elsewhere and purchased a Toyota from the dealership down the street.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We’re very sorry to hear about your experience and take your concerns seriously. What you described does not reflect the professionalism or respect we expect from our team. While we were unable to locate your information in our records to reach out directly, we would appreciate the opportunity to learn more and address this matter properly. Please contact our management team at your earliest convenience so we can look into this further and ensure this is handled appropriately.
I’ve had my sorrento brought in to have oil consumption checked. When I had oil changed somewhere else I was told there was no oil on the dipstick. This is within the guidelines of having an oil change (5000 miles). It was clear there’s a problem due in part that Kia has a technical service bulletin out regarding this engine Kia ( Matt Blatt and corporate ) say it’s ok per industry standards. Why because they say so? It’s not ok. If the engine didn’t have a fault there wouldn’t be a technical service bulletin out Matt Blatt Kia did an oil consumption check by putting on tamper seals. They acknowledged it was a quart low after 1000 miles and put seals on it. After another 1000 miles they said it was 1/2 quart low. I didn’t witness this even though I asked to. It was a quart low after 983 miles. I added a quart at $12. Now 987 miles more it’s down a quart. Why should a consumer have to add a quart of oil every 1000 miles? If I didn’t check that would mean there’s no oil in the car between oil changes if you do the math. Kia needs to own up to their failure and not hide behind ok per industry standards I ve never added a quart of oil in any of my new.cars as long as I kept up with service timeframes
I’ve had my sorrento brought in to have oil consumption checked. When I had oil changed somewhere else I was told there was no oil on the dipstick. This is within the guidelines of having an oil change (5000 miles). It was clear there’s a problem due in part that Kia has a technical service bulletin out regarding this engine Kia ( Matt Blatt and corporate ) say it’s ok per industry standards. Why because they say so? It’s not ok. If the engine didn’t have a fault there wouldn’t be a technical service bulletin out Matt Blatt Kia did an oil consumption check by putting on tamper seals. They acknowledged it was a quart low after 1000 miles and put seals on it. After another 1000 miles they said it was 1/2 quart low. I didn’t witness this even though I asked to. It was a quart low after 983 miles. I added a quart at $12. Now 987 miles more it’s down a quart. Why should a consumer have to add a quart of oil every 1000 miles? If I didn’t check that would mean there’s no oil in the car between oil changes if you do the math. Kia needs to own up to their failure and not hide behind ok per industry standards I ve never added a quart of oil in any of my new.cars as long as I kept up with service timeframes
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about the frustration you’ve experienced with your vehicle’s oil consumption. We understand how concerning this can be, and we appreciate you taking the time to share the details with us. As a dealership, we are required to follow the guidelines set forth by Kia. Our team performed the oil consumption tests according to Kia’s standards, and the results fell within the manufacturer’s acceptable limits. That said, if your vehicle is still under the powertrain warranty, we are more than willing to perform another Kia oil consumption test at no charge to you. We also encourage you to reach out directly to Kia Consumer Affairs for additional support at 800-333-4542, as they may be able to provide further assistance or next steps. Please know that our goal is never to minimize your concerns, and we want to ensure you feel heard and supported throughout this process. If you would like to schedule a follow-up test or discuss your experience further, please don’t hesitate to contact our Service Manager directly.
As I’ve stated just because you say it’s ok doesn’t mean it is. Between one oil change and another ( less than 5000 miles) there was no oil mark on the dipstick Who knows how much oil was consumed at that point. The next 1000 miles it was a quart low witnessed by your “team”. Then Kia did the oil consumption test and put tamper seals on. Because we all know that my main goal is to siphon oil out of my car. When I came back in just under 1000 miles your “team” said it was only a half quart low and that it was ok. Because you say it is? Also I wasn’t afforded the opportunity to observe your team checking the level though I requested to do so. The next two checks I did, after 983 mikes and then again after 987 miles both times it was a full quart low. Strange don’t you think? Again as stated if it loses that much oil so quickly there must be something wrong as evidenced by all the internet reports I’ve read and the fact you have a technical service bulletin out regarding this engine Do you really think I’m lying about this? To what end? As far as the “free” oil consumption test, that’s under the guidelines I’ve read And why would I waste another 3 hours in your waiting room for someone to check the level of the oil? As far as the number you give me to call, corporate, they say the company line of “ it’s ok per industry standards. That’s a bunch of nonsense because guess what. It’s not ok per consumer standards I’m not going away, because I never do and if I have put out a review everyday well I have the time to do so
I’m pretty sure this is the worst I’ve ever been treated by a dealership. We made a deal over the phone after test driving a Sorento plug in hybrid a few days prior. I discovered before we picked the vehicle up that it had two recalls from 6 months ago that were not completed. I called my salesman Mike and told him I didn’t want to pick the vehicle up until the recalls are complete. He said it would be taken care of. When I came in that Saturday to pick the car up only one of the recalls were completed because they were waiting on parts. I also noticed there were these pretty bad scuff marks in the cup holders that I wanted fixed. We agreed they would fix the cup holders and do the recall and I could pick the vehicle up when all that was done. I got a call from Tom that Tuesday and he said the cup holders were fixed and looked perfect. I asked Tom if I could leave a deposit for the vehicle and he said he would let Mike know. Mike called me later in the day and told me the parts for the recall would be in on Wednesday. We set up a time on Friday for me to pick up the vehicle. I’m thinking we’re all good. Mike calls me that Wednesday and tells me the vehicle was SOLD on Tuesday. How does that happen? How could you treat a customer that way? I just can’t believe a dealership could treat a person this way. I forgot to mention Tom called me after I left on June 7th and was really trying to minimize the damage to the cup holders. I was mostly happy with my salesman but the sales managers that let that car go out the door are the most unethical people I’ve ever dealt with.
I’m pretty sure this is the worst I’ve ever been treated by a dealership. We made a deal over the phone after test driving a Sorento plug in hybrid a few days prior. I discovered before we picked the vehicle up that it had two recalls from 6 months ago that were not completed. I called my salesman Mike and told him I didn’t want to pick the vehicle up until the recalls are complete. He said it would be taken care of. When I came in that Saturday to pick the car up only one of the recalls were completed because they were waiting on parts. I also noticed there were these pretty bad scuff marks in the cup holders that I wanted fixed. We agreed they would fix the cup holders and do the recall and I could pick the vehicle up when all that was done. I got a call from Tom that Tuesday and he said the cup holders were fixed and looked perfect. I asked Tom if I could leave a deposit for the vehicle and he said he would let Mike know. Mike called me later in the day and told me the parts for the recall would be in on Wednesday. We set up a time on Friday for me to pick up the vehicle. I’m thinking we’re all good. Mike calls me that Wednesday and tells me the vehicle was SOLD on Tuesday. How does that happen? How could you treat a customer that way? I just can’t believe a dealership could treat a person this way. I forgot to mention Tom called me after I left on June 7th and was really trying to minimize the damage to the cup holders. I was mostly happy with my salesman but the sales managers that let that car go out the door are the most unethical people I’ve ever dealt with.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for taking the time to share your experience. We sincerely apologize for the miscommunication and the frustration it caused. We understand how upsetting it must have been to feel like everything was in place, only to find out the vehicle was sold to someone else. While no paperwork had been signed, we acknowledge that expectations were set, and we regret that internal communication didn’t align to reflect that the vehicle was still being considered by another customer. This situation certainly does not reflect the level of professionalism and care we strive to provide every guest. We take your feedback seriously and are working with our team to ensure situations like this are handled with greater clarity and transparency in the future. If there’s anything we can do to help make this right or assist you in finding a comparable vehicle, we would welcome the opportunity. Again, we’re truly sorry for the inconvenience and appreciate your bringing this to our attention.
Five-Star Review for Matt Blatt Kia I recently purchased a 2021 Kia Forte from Matt Blatt Kia, and the experience was nothing short of fantastic! Sergio was an absolute pleasure to work with—professional, knowledgeable, and quick to assist with all our needs. We were looking for a reliable car for my daughter, who is a new driver, and Sergio helped us find the perfect fit. The Kia Forte is in excellent condition and exactly what we hoped for. The entire process was smooth and efficient, from test-driving to signing the paperwork. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Matt Blatt Kia and Sergio in particular. We couldn’t be happier with our purchase! Thank you for making this such a positive and stress-free experience!
Five-Star Review for Matt Blatt Kia I recently purchased a 2021 Kia Forte from Matt Blatt Kia, and the experience was nothing short of fantastic! Sergio was an absolute pleasure to work with—professional, knowledgeable, and quick to assist with all our needs. We were looking for a reliable car for my daughter, who is a new driver, and Sergio helped us find the perfect fit. The Kia Forte is in excellent condition and exactly what we hoped for. The entire process was smooth and efficient, from test-driving to signing the paperwork. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Matt Blatt Kia and Sergio in particular. We couldn’t be happier with our purchase! Thank you for making this such a positive and stress-free experience!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful review! We're so glad to hear that Sergio made your experience smooth and enjoyable while helping you find the perfect car for your daughter. We take pride in providing top-notch service, and it's great to know that you felt valued throughout the process. We appreciate your recommendation and look forward to assisting you again in the future! Enjoy the Kia Forte, and thank you for choosing Matt Blatt Kia!
Brand new 2024 kia Sorento had to be towed twice to dealership already this place is a joke
Brand new 2024 kia Sorento had to be towed twice to dealership already this place is a joke
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Our Matt Blatt Team regrets learning about your recent experience with us. We understand the frustration it may have caused, and providing excellent customer service is one of our top priorities. After further review, it appears our Sales Manager has already addressed your concerns with you. Please feel free to reach out directly if you have any additional concerns. Thank you for bringing this to our attention.
Matt Blatt Kia of Toms River was pleasure to work with. The management were very helpful and special thanks to Tyler and Steve. Also their general manager (Tony Sentore.) They made our buying process quick and easily process.
Matt Blatt Kia of Toms River was pleasure to work with. The management were very helpful and special thanks to Tyler and Steve. Also their general manager (Tony Sentore.) They made our buying process quick and easily process.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and 5 stars!!! Tyler, Steve and Tony are amazing and we are thrilled to hear that everything went smoothly!!! We will look into the concerns for our Egg Harbor location. Our Matt Blatt Team appreciates the opportunity to earn your business!! Congratulations on your purchase!!!
Thanks for all your help,
Salesmen are friendly but be careful! They are NOT your friends, they are sellers. Read your contracts! Check everything over! They gave me a certain price for a warranty, then without my knowledge tacked on an extra $300 right before I signed. Don’t even get the xx warranty honestly. Now I have to go there and confront them about canceling it.
Salesmen are friendly but be careful! They are NOT your friends, they are sellers. Read your contracts! Check everything over! They gave me a certain price for a warranty, then without my knowledge tacked on an extra $300 right before I signed. Don’t even get the xx warranty honestly. Now I have to go there and confront them about canceling it.
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- 3.0
- Does recommend this dealer
- Shopped for a new car
We sincerely apologize for any frustration you experienced during your recent visit with our Matt Blatt Team. Providing excellent customer service is a top priority, and we are disappointed to learn that we did not meet your expectations. After a thorough review with our team, we were unable to locate your information. We would greatly appreciate it if you could contact us directly so we can gather more details about your experience. Please reach out to our team at [email protected]. Thank you for bringing this matter to our attention, and we look forward to discussing it further with you.
I bought a new 2024 Kia Carnival from Rich F. and he was awesome! This is my 2nd vehicle purchase from him and love that he was not pushy on the final sale and genuinely cared that I got into a vehicle that I loved to fit my family size. I did not feel any pressure in the buying process. I was in and out within 1 hour and had a great smooth transaction. I will continue to return to my sales guy Rich F and stay loyal to Matt Blatt Kia because of the awesome experience I have had on my 2 sales with Rich!
I bought a new 2024 Kia Carnival from Rich F. and he was awesome! This is my 2nd vehicle purchase from him and love that he was not pushy on the final sale and genuinely cared that I got into a vehicle that I loved to fit my family size. I did not feel any pressure in the buying process. I was in and out within 1 hour and had a great smooth transaction. I will continue to return to my sales guy Rich F and stay loyal to Matt Blatt Kia because of the awesome experience I have had on my 2 sales with Rich!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Jamie for your kind words!!! Rich is a rock star and we are thrilled to hear that everything went smoothly!! Our Matt Blatt Team appreciates the continued loyalty! Congratulations on your purchase!!