Very pleasing experience in their kindness and taking care of several items that needed attention on our Mini.
Alyson was very knowledgeable and easy to work with.
Great purchase experience, no pressure, Jehron, the sales representative, was very pleasant and patient. Wanted a specific color the only car available... was the service car, they didn't hesitate, I got it! I just wish they were closer to Roanoke
The best. Great folks, great work on my beloved Mini....
I had taken the car in for a message on the dashboard saying that the parking brake was not working properly. Service Advisor thought it was a computer... reprogram issue. It was actually a shifter problem that took all day to fix! I was told that the part was in stock and it wouldn't take long to fix. Was told several hours later that after removing the center console the car had to be lifted, the exhaust system removed, and the transmission lowered to be able to get the shifter out. And then everything had to go back. Was told that this procedure had never been done at this dealership, and they had no idea how much time was involved. After spending all day long in the dealership and an hour of driving home.... Service Advisor was very apologetic!
Mr. Floyd, We apologize for the delay and the miscommunication regarding how long it would take to repair your MINI. We want you to know that value yo...ur time as well as all of our guests when it comes to servicing their MINI. I would love to hear from you at your convenience to hear more about your experience and how we can improve from your service appointment. My Direct number is 336-785-3837. I look forward to hearing from you, Kelvin Bratcher General Manager
My first time at Flow Mini Cooper and was an awesome experience. Randy Quakenbush answered all my questions and he does his job well.
Great experience, No hard sell, Just very friendly and helpful
We went on a whim to look at a used Mini Countryman. We needed a more reliable secondary vehicle. The staff were all friendly, knowledgeable and accommodating.... Beginning from an email to arrange a test drive to the purchase of the vehicle everyone was easy to deal with and a pleasure to work with. The sales person Michael Douglas was knowledgeable and helpful and the only issue we had with the vehicle was a small tear in the hood stripe. They immediately agreed to fix this and were a pleasure to deal with.
The service writer was wonderful. He explained maintenance on the Mini in a very helpful way. He was pleasant and kind. The process to obtain a loaner... vehicle was quick and simple. The service writer texted his contact information and a text of how to reach him if I needed. He was timely in notifying me of when my Mini was ready. When I had questions on a newer Mini, he immediately got assistance from a sales staff to help answer questions. Overall, there was no pushy sales, not on service or to buy, and I felt very good about the dealership and the experience. Also, this was my first visit to a Mini dealer! I had purchased mine used out of state and it was shipped to me. I would highly recommend them.
I recently purchased my THIRD MINI - love the car! Service folks are great, helpful, friendly as are the dealers with whom I've had contact. I recommend... them highly.