Reviews
Write a reviewBUYER BEWARE Don't be fooled!
Wow straight 5 star reviews? Wish I could write a stellar review like the rest but found out I had be lied to about our 2011 CRV. Vince seemed so straight forward and easy to work with and believe it or not gave us what appeared to be a great deal. Showed us the car fax and even explained the accident on it was very minor a fender bender nothing more. Two years later now we are trying to trade the car and the dealer we are doing business with shows us a Auto check report saying the car we bought was sold at auction no big deal Vince told us that himself said he just got a great deal a few days earlier at auction what he failed to tell us was what the rest of the report said that at time of sale it was announced the CRV had FRAME DAMAGE!!! Well my deal went out the door and we will never get what the vehicle is worth*** So Sad . It is obvious Vince was aware of this and the fact that Autocheck is the car fact finder that has most info on auction vehicles no wonder he uses CarFax!! Do yourself a favor if Vince has cheaper cars its because he buys ones that auction for cheaper meaning they may have issues. So if you insist on going there be sure to go to Autocheck and get a VIN report. Oh and yes I spoke to Vince and yes he denied knowing anything about it and yes I sent him a copy of the Autocheck report that the other dealer ran and yes I never heard from him again!
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tracy, We are sorry that,after two years and 60000 miles later, you are not satisfied with us or your vehicle purchase. Every one of our vehicles is thoroughly checked by our mechanics and auto body technicians to make sure that each vehicle is safe for the road and meet manufacturers standards before being offered for sale.The facts are that 14 service records in an authorized Honda Dealer were performed during the two years of ownership and no issues were ever stated referencing any frame damage. This suggests to me that AutoCheck had incorrect information. The AutoCheck report relies on the employees of a particular auction to determine any frame damage, whereas Carfax reports frame damage based on actual reports from auto body shops who repair the vehicles. Carfax is the leading industry provider of vehicle condition reports and we use their information as well as thousands of other dealers. The auction personnel are not qualified to state with certainty whether a vehicle has frame damage when all they do is a visual inspection without ever placing it on a lift. Especially when hundreds of vehicles are coming off lease, their findings are based on their opinion. We choose to use Carfax reports as our source of information. As far as your potential deal with another dealer didn't work out, we offered you essentially what they initially quoted as a trade in and made you that offer in a written email. Tracy, you never gave us an answer one way or the other. We are willing to do anything for you that is fair for both of us. Please let us know how we can satisfy you. Cordially, Vince
Another 100% Satisfied Customer
Vince went out of his way to help me find a commuter car and stayed late two nights in a row to work around my schedule. Huge help and best car-buying experience I've ever had. Thank you, Vince!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tom. Thank you for the excellent review. If you ever need anything please don't hesitate to call me. Thank,s again Vince
Easy, Nice and Friendly
Vince made the process of buying a car so easy. I was allowed to take the car to my shop of choice so that I could have it looked over. He stands behind what he sells and isn't pushy at all. I would go back and buy from Vince the next time I am looking for a car and would recommend him to my friends and family. If he has a car you like, give him a call you wont regret it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Justin. Thanks for the great review. If you ever need anything don't hesitate to call me. Thanks again Vince
Thank you.
Thank you so much for taking such good care of my daughter when she needed a used vehicle. She found just what she wanted with no fuss and no stress. You couldn't have been more receptive to her needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Pat. Thanks for the great review. If you or your daughter needs anything please feel free to contact us anytime. Thanks again Vince
AWESOME
I HAVE GONE THRU MANY CAR BUYING TRIPS BUT TO MY DELIGHT THIS WAS THE BEST.NO PRESSURE GREAT CUSTOMER SERVICE AND AWESOME PRODUCT.PLEAS E IF YOU ARE LOOKING FOR A HONDA GO TO THIS DEALER
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Paul. Thank's for the great review. If you need anything please feel free to give us a call anytime. Thank's again Vince
BEST CAR BUYING EXPERIENCE EVER!!
Vince is the best dealer I have ever worked with. The process was so simple and relaxing. Everything was explained and there is no pressure or sales tactics. The entire process was fast and easy. Vince is a stand up guy and I felt very comfortable from start to finish. After working with Vince, I can't imagine buying a car from anywhere or anyone else. Don't go to the bigger dealerships and waste your time. Vince is the best dealer I have ever worked with. I got a beautiful car at a great price! Thanks Vince!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Shannon. Thank you for the fantastic review. If you ever need anything please feel free to call us anytime. Thanks again Vince.
great service professional fun and friendly
This experience was far the best i have ever had in car buying process ever!!! Salesman was very well oriented and very helpful towards my decision of purchasing the car i liked. I recommend this dealer full 5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank's for the great review. Please give us a call if you have any questions. Thanks Vince
Excellent service and Really Nice People!
My experience has been very positive and I would go back to buy another car anytime. I trust Vince and am very happy to have done business with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joan. Thank you for the excellent review. It was a pleasure working with you. If you need anything feel free to contact us anytime. Thank's again Vince
WHAT A GREAT GUY TO BE WORKING WITH!
Vince is a wonderful dealer to have worked with. I found a Honda CRV advertised on Cars.com with his dealership. He was terrific over the phone, in person and emailing me promptly with answers to my many questions. He has nothing to hide and has quality vehicles on his lot. He allowed me to test drive the vehicle many times with no pressure. Allowed me to have it looked at by my own mechanic. The mileage was low and he gave me a great price. Never pushing me to buy. He has a wonderful and kind personality and was easy to work with. The sale took place quickly and with ease. He took care of everything including license plate and made sure the car went off his lot in top notch condition. He also gave me a free carwash because it was raining the day I took it and wanted it to be clean for me. You will be very pleased if you come work with this guy!!! Definitely will recommend to my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bonnie. Thank's for the amazing review. You were a pleasure to work with as well. Please let me know if there's anything you need. Thank's again Vince
Great car, great deal, no hassle!
Just bought a low mile 2013 Honda CR-Z from Vince at Delafield motors. Through the whole process he was friendly and low pressure-none of the aggressive sales tricks and games I've come to expect when buying a car. I was only in the market for a CR-Z but noticed all his cars were all in excellent condition with low-mid miles and priced well; no junk. They mostly deal in Hondas and have confidence in what they sell; I was shown the clean carfax and maintenance history without even asking! The car I bought was priced right, and I received a fair value for my trade and a great financing rate. When it came time to do the deal, Vince handled all the paperwork and worked around my schedule-I just had to sign the papers after work and pick up the new car. I felt my business was appreciated here and am completely satisfied with the deal I got. If I am ever in the market for another Honda down the road this would be the first place I will look and probably the last!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nick. Thank's for the great review. Don't hesitate to call me if you need anything. It was a pleasure working with you. Thank's Vince