Reviews
Professional and thorough.
Professional and thorough. Kept me informed about my vehicle.. Nice new facility. I will recommend.
Professional and thorough.
Professional and thorough. Kept me informed about my vehicle.. Nice new facility. I will recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200
I liked the new location and how big the waiting room
I liked the new location and how big the waiting room area was. Nice assortment of snacks and area was clean. Got a video during giving me an update that service was just about done, which I have not had before so that was a cool new experience.
I liked the new location and how big the waiting room
I liked the new location and how big the waiting room area was. Nice assortment of snacks and area was clean. Got a video during giving me an update that service was just about done, which I have not had before so that was a cool new experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Boucher Hyundai of Janesville. We appreciate your business and hope to see you again soon! Ross Cartwright Service Manager 608-750-1200
I made an emergency stop to fix a stuck open window as I
I made an emergency stop to fix a stuck open window as I needed to park my car at an outdoor lot in Chicago and catch a 7:00 flight to NY. They not only looked at my car, they finished in time for me to catch my flight in Chicago.
I made an emergency stop to fix a stuck open window as I
I made an emergency stop to fix a stuck open window as I needed to park my car at an outdoor lot in Chicago and catch a 7:00 flight to NY. They not only looked at my car, they finished in time for me to catch my flight in Chicago.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ross Cartwright Service Manager 608-750-1200
The staff is friendly.
The staff is friendly. However when I made my appointment for service, they did not tell me they had moved. I arrived early for my appointment (used Apple maps) and the building was empty (old location address). I called and they told me the new address. But I do not know why I was not informed earlier (via email/mail/or when I made the appointment) of the new address. Very frustrating. I was offered a free car wash but they were working on the doors, so I couldn’t get it done.
The staff is friendly.
The staff is friendly. However when I made my appointment for service, they did not tell me they had moved. I arrived early for my appointment (used Apple maps) and the building was empty (old location address). I called and they told me the new address. But I do not know why I was not informed earlier (via email/mail/or when I made the appointment) of the new address. Very frustrating. I was offered a free car wash but they were working on the doors, so I couldn’t get it done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case, and we’d love the opportunity to get more details to see if we can turn this situation around for you. Ross Cartwright Service Manager 608-750-1200
Everyone did a great job of answering our questions.
Everyone did a great job of answering our questions. There was low pressure and everyone wanted to ensure we got exactly what we were looking for.
Everyone did a great job of answering our questions.
Everyone did a great job of answering our questions. There was low pressure and everyone wanted to ensure we got exactly what we were looking for.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville. Nick Perkins General Sales Manager 608-750-1200
A beautiful facility with friendly and professional
A beautiful facility with friendly and professional staff. The service was timely and the communication was clear and concise.
A beautiful facility with friendly and professional
A beautiful facility with friendly and professional staff. The service was timely and the communication was clear and concise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Janesville. We look forward to having you as one of our valued customers for many more years to come! Ross Cartwright Service Manager 608-750-1200
I was happy with the work, but unhappy about having an
I was happy with the work, but unhappy about having an appointment scheduled and having to personally call to find out information about what was happening. Then when I received my car, after the work, I was very displeased that there were oil prints on my hood as well as all over the inside handle of my driver’s door.
I was happy with the work, but unhappy about having an
I was happy with the work, but unhappy about having an appointment scheduled and having to personally call to find out information about what was happening. Then when I received my car, after the work, I was very displeased that there were oil prints on my hood as well as all over the inside handle of my driver’s door.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ross Cartwright Service Manager 608-750-1200
Very respectful and professional.
Very respectful and professional. Zack was our salesman and was great to work with. I would definitely do business with them again!
Very respectful and professional.
Very respectful and professional. Zack was our salesman and was great to work with. I would definitely do business with them again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Hyundai of Janesville are glad to have you as a customer. Nick Perkins General Sales Manager 608-750-1200
I had a recall on my vehicle and got my appointment a
I had a recall on my vehicle and got my appointment a month in advance yet the parts were still not there and the service manager was very disrespectful and kept my car for two days then tells me after I show up to pick up the car I needed my car back. He said he would have to order the parts and it would take 2 to 4 days. So I took my car back and the parts didn’t come in for at least another month. Very unprofessional in my opinion. I had to take time off work for two days to take my kid to Madison and pick her up from Work in my Dodge truck which cost me about $100 in gas for no reason because the dealership couldn’t get there xxxx together and have the parts there ready and waiting to go to be put on and re-reset the computer, which is an hour job total. I decided I’m gonna go take it to another dealership. Service manager is very rude and unprofessional. He was supposed to text me or call me that afternoon when I dropped it off and I never got a text or a call but yet when I showed up to get the car, he had an attitude.
I had a recall on my vehicle and got my appointment a
I had a recall on my vehicle and got my appointment a month in advance yet the parts were still not there and the service manager was very disrespectful and kept my car for two days then tells me after I show up to pick up the car I needed my car back. He said he would have to order the parts and it would take 2 to 4 days. So I took my car back and the parts didn’t come in for at least another month. Very unprofessional in my opinion. I had to take time off work for two days to take my kid to Madison and pick her up from Work in my Dodge truck which cost me about $100 in gas for no reason because the dealership couldn’t get there xxxx together and have the parts there ready and waiting to go to be put on and re-reset the computer, which is an hour job total. I decided I’m gonna go take it to another dealership. Service manager is very rude and unprofessional. He was supposed to text me or call me that afternoon when I dropped it off and I never got a text or a call but yet when I showed up to get the car, he had an attitude.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Ross Cartwright Service Manager 608-750-1200
We were very satisfied all of the people who assisted us
We were very satisfied all of the people who assisted us in the lease of our new vehicle. Special kudos to Zack Sederstom. He made our leasing decision and process very pleasant and comfortable to complete. He was very efficient and added his quirky sense of humor to make our experience fun also.
We were very satisfied all of the people who assisted us
We were very satisfied all of the people who assisted us in the lease of our new vehicle. Special kudos to Zack Sederstom. He made our leasing decision and process very pleasant and comfortable to complete. He was very efficient and added his quirky sense of humor to make our experience fun also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Boucher Hyundai of Janesville are glad to have you as a customer. Nick Perkins General Sales Manager 608-750-1200