Reviews
Steve was great throughout the hold process.
Steve was great throughout the hold process. He treated me as i was right in front of him. Car was delivered on time. Great job Steven!
Steve was great throughout the hold process.
Steve was great throughout the hold process. He treated me as i was right in front of him. Car was delivered on time. Great job Steven!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Steve was great throughout the hold process.
Steve was great throughout the hold process. He treated me as i was right in front of him. Car was delivered on time. Great job Steven!
Steve was great throughout the hold process.
Steve was great throughout the hold process. He treated me as i was right in front of him. Car was delivered on time. Great job Steven!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Jerome and sales were direct and honest; finance moved
Jerome and sales were direct and honest; finance moved through the process kindly and efficiently.
Jerome and sales were direct and honest; finance moved
Jerome and sales were direct and honest; finance moved through the process kindly and efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
CJ took extraordinary care in making sure we got our car
CJ took extraordinary care in making sure we got our car and that we were happy. He delivered it late at night, and checked on us throughout the next few days to make sure we were happy. Very very pleased with CJ's service!!!
CJ took extraordinary care in making sure we got our car
CJ took extraordinary care in making sure we got our car and that we were happy. He delivered it late at night, and checked on us throughout the next few days to make sure we were happy. Very very pleased with CJ's service!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
I really liked the no haggle, fixed price experience.
I really liked the no haggle, fixed price experience. Will be looking for similar in the future.
I really liked the no haggle, fixed price experience.
I really liked the no haggle, fixed price experience. Will be looking for similar in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
It was a pleasure meeting Joseph.
It was a pleasure meeting Joseph. He was very kind and friendly, and very responsive for all my questions. He made sure everything I asked was answered in detail. He wasn't pushy, which to me is the most important thing of working with a sales person. He made the experience so relaxing, I didn't get anything that day, only because I'm looking for something specific which Joseph being a great guy, is keeping his eye out for me and he has kept in contact letting me know he is still working on, and I appreciate his attentiveness. I will definitely do business with this company, they absolutely have an outstanding sales employee working for them.
It was a pleasure meeting Joseph.
It was a pleasure meeting Joseph. He was very kind and friendly, and very responsive for all my questions. He made sure everything I asked was answered in detail. He wasn't pushy, which to me is the most important thing of working with a sales person. He made the experience so relaxing, I didn't get anything that day, only because I'm looking for something specific which Joseph being a great guy, is keeping his eye out for me and he has kept in contact letting me know he is still working on, and I appreciate his attentiveness. I will definitely do business with this company, they absolutely have an outstanding sales employee working for them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Niello BMW Elk Grove. It's great to hear that we were able to assist you and that you had such a positive experience. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
CJ was excellent.
CJ was excellent. Very knowledgable, pleasant, fun to be around. Great guy to work with! Would recommend him to anyone else looking to purchase or lease a BMW. Helped make my entire experience much more smoother and also answered questions from my parents as well.
CJ was excellent.
CJ was excellent. Very knowledgable, pleasant, fun to be around. Great guy to work with! Would recommend him to anyone else looking to purchase or lease a BMW. Helped make my entire experience much more smoother and also answered questions from my parents as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Niello BMW Elk Grove, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
My lease with BMW was almost up, and I was deciding
My lease with BMW was almost up, and I was deciding whether to buy or lease another vehicle through Niello BMW. Several people reached out, but Joe Vo really stood out. I told him exactly what I needed, and he went above and beyond to deliver. Joe was incredibly professional, respectful of my time, and patiently answered all my questions without any pressure. I decided to lease a 2025 BMW X7 with Joe, and I couldn't be happier with my decision. If you're looking for an honest, no-nonsense experience with everything laid out on the table, Joe and Niello BMW are the way to go. I also want to give a huge shout-out to Po in the BMW finance department for all his help. Thank you both, and I look forward to working with you again!
My lease with BMW was almost up, and I was deciding
My lease with BMW was almost up, and I was deciding whether to buy or lease another vehicle through Niello BMW. Several people reached out, but Joe Vo really stood out. I told him exactly what I needed, and he went above and beyond to deliver. Joe was incredibly professional, respectful of my time, and patiently answered all my questions without any pressure. I decided to lease a 2025 BMW X7 with Joe, and I couldn't be happier with my decision. If you're looking for an honest, no-nonsense experience with everything laid out on the table, Joe and Niello BMW are the way to go. I also want to give a huge shout-out to Po in the BMW finance department for all his help. Thank you both, and I look forward to working with you again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Moh was very helpful and knowledgeable about the car.
Moh was very helpful and knowledgeable about the car. I am very happy with the service provided and could not have asked for a kinder and more knowledgeable representative.
Moh was very helpful and knowledgeable about the car.
Moh was very helpful and knowledgeable about the car. I am very happy with the service provided and could not have asked for a kinder and more knowledgeable representative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Customer service was excellent.
Customer service was excellent. Everyone was friendly, professional, and accommodating. I would definitely recommend this dealership to others.
Customer service was excellent.
Customer service was excellent. Everyone was friendly, professional, and accommodating. I would definitely recommend this dealership to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131