Niello BMW Elk Grove

4.8
(190 reviews)
Visit Niello BMW Elk Grove
Sales hours: 11:00am to 5:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday Closed 8:00am–5:00pm
Tuesday 11:00am–5:00pm 8:00am–5:00pm
Wednesday 11:00am–5:00pm 8:00am–5:00pm
Thursday 11:00am–5:00pm 8:00am–5:00pm
Friday 11:00am–5:00pm 8:00am–5:00pm
Saturday 11:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (916) 226-3117 (916) 226-3117
Used (916) 226-1545 (916) 226-1545
Service (916) 226-1396 (916) 226-1396

Inventory

See all 143 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2019.
Niello BMW in Elk Grove is part of the Niello Company which has been in business since 1921 and serving Sacramento since 1955. Our tradition of offering automotive excellence continues with the opening of Niello BMW in Elk Grove allowing us to serve southern Sacramento County Stanislaus County San Joaquin County and beyond. Come in today and see our brand-new facility and see first-hand the distinctive service that Niello BMW delivers.
Sacramento's Newest BMW Center

Service center

Phone number (916) 226-1396

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 19 employees View less employees

Reviews

4.8
(190 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Niello BMW Elk Grove from DealerRater.

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5.0

I had a great experience looking for a new car with the

I had a great experience looking for a new car with the sales team at this dealership. Ozzie was very helpful.

5.0

I had a great experience looking for a new car with the

I had a great experience looking for a new car with the sales team at this dealership. Ozzie was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Ryan, Thank you so much for choosing Niello BMW Elk Grove! Please let Osvaldo know if we can be of any more assistance! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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3.0

Sales department was excellent!

Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership.

3.0

Sales department was excellent!

Sales department was excellent! Mike and Ed were great during our first BMW purchase. I was not pleased with the service department however. I was quoted a price at drop off and then charged an additional fee as the service writer did not include all fees into my quote. They did not honor the quote and charged me the additional fees. Also requested repair of a part to interior of car that was not addressed and is still not fixed. I do not have time to keep driving over an hour to have repairs done at this particular dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

Friendly, cooperative and helpful to a fault.

Friendly, cooperative and helpful to a fault. Not the type of individuals I expected in a sales team! Thank you! I appreciate all you did for me.today!

5.0

Friendly, cooperative and helpful to a fault.

Friendly, cooperative and helpful to a fault. Not the type of individuals I expected in a sales team! Thank you! I appreciate all you did for me.today!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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2.0

I am very upset.

I am very upset. I purchased my BMW on March 10, 2024. My car has been in the shop for 3 out of the 4 1/2 weeks I’ve owned it. I feel very strongly they should make my 1st payment that is due on April 20, 2024. I requested that from the sales manager that yesterday and he said that wasn’t going to happen. He said my car would be ready next week. I am supper upset. I’m honestly very pissed off. This is my 4th BMW and this is a first for me. Please don’t ask for a 10. It’s not going to happen. My apologies!

2.0

I am very upset.

I am very upset. I purchased my BMW on March 10, 2024. My car has been in the shop for 3 out of the 4 1/2 weeks I’ve owned it. I feel very strongly they should make my 1st payment that is due on April 20, 2024. I requested that from the sales manager that yesterday and he said that wasn’t going to happen. He said my car would be ready next week. I am supper upset. I’m honestly very pissed off. This is my 4th BMW and this is a first for me. Please don’t ask for a 10. It’s not going to happen. My apologies!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

CJ was amazing.

CJ was amazing. He was helpful and sincere and provided great guidance during every step of our purchase.

5.0

CJ was amazing.

CJ was amazing. He was helpful and sincere and provided great guidance during every step of our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear CJ was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

CJ, Essex and Po were all AMAZING from start to finish!

CJ, Essex and Po were all AMAZING from start to finish! CJ listened, asked relevant questions and really got me a car that fit my needs! Hands down the BEST dealership experience I have EVER had! Way to go! I will be referring everyone I know and will come back when it’s time for me to upgrade!

5.0

CJ, Essex and Po were all AMAZING from start to finish!

CJ, Essex and Po were all AMAZING from start to finish! CJ listened, asked relevant questions and really got me a car that fit my needs! Hands down the BEST dealership experience I have EVER had! Way to go! I will be referring everyone I know and will come back when it’s time for me to upgrade!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Niello BMW Elk Grove. Your feedback and rating mean a lot to us. We're glad CJ, Essex, and Po were able to help, and we hope to see you again! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

Everyone was really friendly and knowledgeable.

Everyone was really friendly and knowledgeable. I will definitely recommend CJ to my friends and family. Ally and Tim were great and really knowledgeable as well

5.0

Everyone was really friendly and knowledgeable.

Everyone was really friendly and knowledgeable. I will definitely recommend CJ to my friends and family. Ally and Tim were great and really knowledgeable as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear that CJ and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

Excellent service!

Excellent service! Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to our needs and matched us with what he though

5.0

Excellent service!

Excellent service! Wide selection of vehicles. Customer service is priority to the team working there. CJ helped us find the perfect car. He took the time to listen to our needs and matched us with what he though

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new purchase! Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience here with CJ! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

Thank you Elk Grove bmw and the team for effort and time

Thank you Elk Grove bmw and the team for effort and time I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻

5.0

Thank you Elk Grove bmw and the team for effort and time

Thank you Elk Grove bmw and the team for effort and time I have a such a great time very honest dealership. CJ sales guy is very helpful and honest and fun. I will give this Elk Grove 💯.1% 👍🏻

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Sean, for choosing Niello BMW Elk Grove. Please let us know if we can be of further assistance! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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5.0

Elk Grove BMW went above and beyond to get me the x3 I

Elk Grove BMW went above and beyond to get me the x3 I wanted at a payment I was comfortable with. Recommend buying with them 100%!

5.0

Elk Grove BMW went above and beyond to get me the x3 I

Elk Grove BMW went above and beyond to get me the x3 I wanted at a payment I was comfortable with. Recommend buying with them 100%!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW Elk Grove! Paul Suchanek General Manager psuchanek@niello.com (916) 687-9000

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