Reviews
The Best car buying experience I have ever had in my
The Best car buying experience I have ever had in my life. Go Niello BMW !
The Best car buying experience I have ever had in my
The Best car buying experience I have ever had in my life. Go Niello BMW !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
My sales associate Carlos was great, but beyond this,
My sales associate Carlos was great, but beyond this, it’s literally the worst car purchasing experience of my life. I’m out of state, paid cash, and shipped the car. Carlos was great at working long distance. I flew down and made the purchase but I still don’t have my title four weeks later. I’ve had to go to my DOL 6 times to try to resolve and they can’t do anything until it goes in the system. The closing staff is a disaster and offer platitudes like, “you’re at the front of the line”, every time I follow up (I shouldn’t have to follow up). I’d recommend you stay away from this dealer.
My sales associate Carlos was great, but beyond this,
My sales associate Carlos was great, but beyond this, it’s literally the worst car purchasing experience of my life. I’m out of state, paid cash, and shipped the car. Carlos was great at working long distance. I flew down and made the purchase but I still don’t have my title four weeks later. I’ve had to go to my DOL 6 times to try to resolve and they can’t do anything until it goes in the system. The closing staff is a disaster and offer platitudes like, “you’re at the front of the line”, every time I follow up (I shouldn’t have to follow up). I’d recommend you stay away from this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jerome was wonderful to work with, he made the experience
Jerome was wonderful to work with, he made the experience overall very postitive. Text text
Jerome was wonderful to work with, he made the experience
Jerome was wonderful to work with, he made the experience overall very postitive. Text text
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
I bought my BMW remotely from Elk Grove.
I bought my BMW remotely from Elk Grove. The process was smooth. They delivered what they promised. Moh was fantastic and helped me not only during the sale but even after the acquisition process. I will use this dealership again for my future purchases.
I bought my BMW remotely from Elk Grove.
I bought my BMW remotely from Elk Grove. The process was smooth. They delivered what they promised. Moh was fantastic and helped me not only during the sale but even after the acquisition process. I will use this dealership again for my future purchases.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello BMW Elk Grove. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Ozzie Cortez and the rest of the team at Niello BMW Elk
Ozzie Cortez and the rest of the team at Niello BMW Elk Grove made the car buying and finance process pleasant, efficient and positive. They were professional and courteous about the vehicle and the trade-in process. I would buy another BMW from them.
Ozzie Cortez and the rest of the team at Niello BMW Elk
Ozzie Cortez and the rest of the team at Niello BMW Elk Grove made the car buying and finance process pleasant, efficient and positive. They were professional and courteous about the vehicle and the trade-in process. I would buy another BMW from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Niello BMW Elk Grove! Please let us know if we can be of any more assistance. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Buying a car here was fantastic.
Buying a car here was fantastic. I love the vehicle, and the seller positive attitude made it a blast. He went above and beyond to make sure I was taken care of. Thank you Jerome, for all your help. Definitely will be sending friends and family members in the future.
Buying a car here was fantastic.
Buying a car here was fantastic. I love the vehicle, and the seller positive attitude made it a blast. He went above and beyond to make sure I was taken care of. Thank you Jerome, for all your help. Definitely will be sending friends and family members in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Great customer service and they focus on helping the
Great customer service and they focus on helping the customer so that one can buy a car
Great customer service and they focus on helping the
Great customer service and they focus on helping the customer so that one can buy a car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
Very helpfull and really friendly explain to me all the
Very helpfull and really friendly explain to me all the features the car that I decided to get
Very helpfull and really friendly explain to me all the
Very helpfull and really friendly explain to me all the features the car that I decided to get
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello BMW Elk Grove. We look forward to having you as one of our valued customers for many more years to come! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
CJ Phan and Pooja Thakur went on the extra mile to ensure
CJ Phan and Pooja Thakur went on the extra mile to ensure that I was satisfied with responses to my requests. I was really impressed with their efforts that resulted in getting the vehicle I wanted. through their diligent service
CJ Phan and Pooja Thakur went on the extra mile to ensure
CJ Phan and Pooja Thakur went on the extra mile to ensure that I was satisfied with responses to my requests. I was really impressed with their efforts that resulted in getting the vehicle I wanted. through their diligent service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove! David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131
I called to talk to finance, never returned calls, no
I called to talk to finance, never returned calls, no class & respect for customers , never going beck there
I called to talk to finance, never returned calls, no
I called to talk to finance, never returned calls, no class & respect for customers , never going beck there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Sotomayor Business Development Mgr. David.sotomayor@niello.com (916) 971-2131