Tustin Buick GMC

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2.8
(163 reviews)
Visit Tustin Buick GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 8:00am–3:00pm
Sunday 10:00am–8:00pm Closed
New (877) 272-0054 (877) 272-0054
Used (877) 887-9589 (877) 887-9589
Service (888) 546-2419 (888) 546-2419

Inventory

See all 610 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2020.
Tustin Buick GMC dealership is conveniently located in the heart of Orange County and just a short drive from Anaheim and Irvine.We are easy to find. Just remember we are in beautiful Tustin California. Our great selection of new and used Buick and GMC cars trucks and SUVs and our expert service department will leave you wondering why you didn't come to Tustin GMC sooner.
Family owned and operated for over 50 years

Service center

Phone number (888) 546-2419

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

2.8
(163 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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3.0

We purchased a Yukon Denali Ultimate 9 months ago.

We purchased a Yukon Denali Ultimate 9 months ago. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. So why the 3 stars??? Came in over two weeks ago and sold my 2021 GMC 2500HD Denali. 17 days later still waiting on the check for $20k+. GMC Financial said the truck was paid off 2 weeks ago. DMV said ELT title was re-issued as paper title 10 days ago. Looks like the dealer is sitting on the money till they sell my truck.

3.0

We purchased a Yukon Denali Ultimate 9 months ago.

We purchased a Yukon Denali Ultimate 9 months ago. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. So why the 3 stars??? Came in over two weeks ago and sold my 2021 GMC 2500HD Denali. 17 days later still waiting on the check for $20k+. GMC Financial said the truck was paid off 2 weeks ago. DMV said ELT title was re-issued as paper title 10 days ago. Looks like the dealer is sitting on the money till they sell my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and we're sorry to learn about the delay in receiving your check. We understand how frustrating this must be, especially since you've had positive experiences with us before. This is not typical of our process and I would like to look into it for you right away. Please reach out at your earliest convenience so that we can resolve this issue promptly. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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5.0

Arturo helped me out and he did a really good job , I

Arturo helped me out and he did a really good job , I recommend going to him!

5.0

Arturo helped me out and he did a really good job , I

Arturo helped me out and he did a really good job , I recommend going to him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review! We are thrilled Arturo was able to provide you with a great experience at Tustin Buick GMC- we will be sure to pass along your praise. We hope to see you down the road!

Consumer response

Le doy todas las estrellas un excelente vendedor amable y contesta tus dudas muy profesional

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1.0

without question, the worst dealer I have ever

without question, the worst dealer I have ever encountered in my 70 years of buying autos.

1.0

without question, the worst dealer I have ever

without question, the worst dealer I have ever encountered in my 70 years of buying autos.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Reviews like this are hard to receive, but they help us improve for future guests. If you would like to share anything further, I'm available to discuss your experience. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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1.0

Do not trust the word of anyone at this place!

Do not trust the word of anyone at this place! Especially Shane the manager! who after all these problems Iv had says "it passed safety" and then tells me "it's a 10 year old car, you shouldn't have bought it from us" he has no respect for customers and where he works! Honestly lost on where I should start? Warped rotors that I told them would need replacing? No E-brake!! (salesman Darwin) pulled it and the car didn't stop, and lied when I asked him if it didn't work just now. Hole repair in rim (wheel wouldn't balance) dealer put new tires on and said they never noticed! Cross threaded rear lug nut. (Shane Bhatia) stated that the car was bought like that! If that was true how did they get the rim off to change the tires? Torn/ripped brake line? Look at the photo!!! Don't even need to speak much on this as was all know this is a major safety issue! I could go on and on about how they have horrible communication, made me have to take off work to see them in person just to get in contact with them! I bought a used 2013 Chevy corvette from them on August 3rd, I did take it "as is" however they did say they have to still do safety and smog. This was completely reasonable, I visually inspected the car when I bought it. We discussed what safety concerns the car might need at that time and we all had an agreement. After the 2 week wait for them to do smog and safety inspection before I was even able to test drive the car or take home. I took it to a shop the next day and had it inspected like they told me to do! Now their excuse was I should have brought it back for them to finish the safety!!!!! You guys should feel very lucky that I never crashed due to a brake line that was almost cut in half! With no E-Brake!!!! Still so much I can add to this but curious how they handle this issue, I was told on (8/26) that Shane was going to talk with service on this and I'll hear back from them on monday (8-28) but never heard anything even the day after so here I am.

1.0

Do not trust the word of anyone at this place!

Do not trust the word of anyone at this place! Especially Shane the manager! who after all these problems Iv had says "it passed safety" and then tells me "it's a 10 year old car, you shouldn't have bought it from us" he has no respect for customers and where he works! Honestly lost on where I should start? Warped rotors that I told them would need replacing? No E-brake!! (salesman Darwin) pulled it and the car didn't stop, and lied when I asked him if it didn't work just now. Hole repair in rim (wheel wouldn't balance) dealer put new tires on and said they never noticed! Cross threaded rear lug nut. (Shane Bhatia) stated that the car was bought like that! If that was true how did they get the rim off to change the tires? Torn/ripped brake line? Look at the photo!!! Don't even need to speak much on this as was all know this is a major safety issue! I could go on and on about how they have horrible communication, made me have to take off work to see them in person just to get in contact with them! I bought a used 2013 Chevy corvette from them on August 3rd, I did take it "as is" however they did say they have to still do safety and smog. This was completely reasonable, I visually inspected the car when I bought it. We discussed what safety concerns the car might need at that time and we all had an agreement. After the 2 week wait for them to do smog and safety inspection before I was even able to test drive the car or take home. I took it to a shop the next day and had it inspected like they told me to do! Now their excuse was I should have brought it back for them to finish the safety!!!!! You guys should feel very lucky that I never crashed due to a brake line that was almost cut in half! With no E-Brake!!!! Still so much I can add to this but curious how they handle this issue, I was told on (8/26) that Shane was going to talk with service on this and I'll hear back from them on monday (8-28) but never heard anything even the day after so here I am.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

I'm truly sorry to read about your experience and the issues you've encountered with your vehicle. This is not reflective of our usual standards and assure you that we take safety concerns very seriously. In addition, I apologize for our lack of follow-up and can understand your frustration. I'd like to discuss these matters further so we can work towards a resolution together. Please give me a call. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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3.0

New Vehicle Purchase

Subpar buying experience. I almost had to walk away due to the salesman being misinformed on whether I would lose the internet price on the new truck I was interested in buying and potentially have to pay more and also being unable to write a check for it and have to opt for financing, which I didn't want to do. Luckily another salesman who was doing the appraisal on the vehicle I wanted to trade in had clarified and said I would be able to keep the internet price on the new truck I was interested in buying and not have to opt for financing. I was able to get the price I wanted on my trade-in and write a check to purchase the 2023 GMC Sierra 1500 Denali.

3.0

New Vehicle Purchase

Subpar buying experience. I almost had to walk away due to the salesman being misinformed on whether I would lose the internet price on the new truck I was interested in buying and potentially have to pay more and also being unable to write a check for it and have to opt for financing, which I didn't want to do. Luckily another salesman who was doing the appraisal on the vehicle I wanted to trade in had clarified and said I would be able to keep the internet price on the new truck I was interested in buying and not have to opt for financing. I was able to get the price I wanted on my trade-in and write a check to purchase the 2023 GMC Sierra 1500 Denali.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matthew, I'm sorry to read about the confusion during your sales experience. We strive for clear and accurate communication with our customers, so it's disappointing that we fell short in this instance. However, I'm glad we were able to clarify things for you and assist you in the sales process. If there are any other issues or concerns you'd like us to address please don't hesitate to reach out directly at your convenience. Enjoy your new ride! Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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5.0

Purchase of GMC Canyon

Micheal did a great job of explaining the process and the differences between certain vehicles. He had a quality team around him to make the leasing experience much easier.

5.0

Purchase of GMC Canyon

Micheal did a great job of explaining the process and the differences between certain vehicles. He had a quality team around him to make the leasing experience much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Shawn, it's great to know that Michael and our team at Tustin Buick GMC were able to provide you with such a smooth leasing experience. Thanks for the positive feedback and enjoy the ride!

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5.0

100% Satisfied

Rachel Zarate, our sales consultant, was such a pleasure to work with. We were indecisive throughout the selection process (so many great models to choose from!) and she made us feel comfortable regardless. She was very patient and explained details of the vehicle to the best of her knowledge. No questions were left unanswered. Erick Cruz, who helped us finalize everything in the end was equally amazing. I cannot say enough great things about Tustin Buick. I know for a fact that I definitely will recommend this place to friends and family looking to switch to Buick. The buying experience there was truly worthwhile. Thank you to all the staff at Tustin Buick who were involved in the process. I love my new vehicle! ?Irene M.

5.0

100% Satisfied

Rachel Zarate, our sales consultant, was such a pleasure to work with. We were indecisive throughout the selection process (so many great models to choose from!) and she made us feel comfortable regardless. She was very patient and explained details of the vehicle to the best of her knowledge. No questions were left unanswered. Erick Cruz, who helped us finalize everything in the end was equally amazing. I cannot say enough great things about Tustin Buick. I know for a fact that I definitely will recommend this place to friends and family looking to switch to Buick. The buying experience there was truly worthwhile. Thank you to all the staff at Tustin Buick who were involved in the process. I love my new vehicle! ?Irene M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Irene, it's fantastic to know that Rachel and Erick provided you with such a memorable experience at Tustin Buick GMC. We're grateful for your recommendation and hope you enjoy every mile in your new vehicle!

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1.0

Mike Mercado

I will never buy a vehicle at this dealership again, customer service needs a ton of work. Fixed Operations Director Robert Monroe has a bad attitude. Doesn't know how to speak with customers.

1.0

Mike Mercado

I will never buy a vehicle at this dealership again, customer service needs a ton of work. Fixed Operations Director Robert Monroe has a bad attitude. Doesn't know how to speak with customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Mike, customer service is our top priority so it's concerning to see we've left the wrong impression. I understand you're upset and that we've lost your future business, but your feedback will help us make improvements going forward, so if there's anything else you'd like to add, please reach out. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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2.0

Worst customer support and service that I have ever

Worst customer support and service that I have ever received from a dealership after buying cars for over 35 years. This deserve a negative star. I shouldn't have to complaint to get satisfaction. Obviously they don't need money or customers. I see many unhappy people on the reviews. I'm #1. They will never get my business again.

2.0

Worst customer support and service that I have ever

Worst customer support and service that I have ever received from a dealership after buying cars for over 35 years. This deserve a negative star. I shouldn't have to complaint to get satisfaction. Obviously they don't need money or customers. I see many unhappy people on the reviews. I'm #1. They will never get my business again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Laron, I'm truly sorry to read about your experience. We strive for top-notch customer service and it's clear we fell short in this instance. I understand you're upset and that we've lost your business, but your feedback will help us improve our services. If there's anything else you'd like to add, please don't hesitate to be in touch. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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2.0

Unsatisfactory Vehicle Purchase Experience

Three years ago, we were pleased with the service at the neighboring GMC dealership when we bought our truck. However, our recent visit to the “Used GMC Dealer” was disappointing. We wanted to trade our paid-off, well-maintained truck for a smaller vehicle. Despite our asking price, they offered $5,000 below and persistently presented low offers. The sales representative, Izzy, claimed it was likely no one else would meet our terms. (The next day, another dealer purchased the truck at our asking price and offered us a more convenient process from our home.) It was disconcerting when they began discussing various protection plans, which seemed like an attempt to upsell us on features that are commonly included in most cars today. They insisted on an additional $3,500, claiming it was already added to the vehicle and non-negotiable. Such deceptive practices, with hidden charges after listing a specific price, reflect poorly on their business ethics. Furthermore, they inaccurately asserted that we had previously paid for these extras during a previous purchase, which was entirely untrue. As a result, we are engaging legal counsel to investigate this matter further, as any discovery of hidden charges will be a significant concern. Additionally, we found it petty and irrelevant for the dealership to research our prior transaction. This visit was highly unsatisfactory. It appeared that whoever Izzy's manager was had no interest in fair dealings. We strongly discourage buying from this dealership and advise caution regarding hidden charges for standard features. On a side note, Izzy was very pleasant and we would’ve bought from him but whoever the manager on duty was they did not do right by him or the company.

2.0

Unsatisfactory Vehicle Purchase Experience

Three years ago, we were pleased with the service at the neighboring GMC dealership when we bought our truck. However, our recent visit to the “Used GMC Dealer” was disappointing. We wanted to trade our paid-off, well-maintained truck for a smaller vehicle. Despite our asking price, they offered $5,000 below and persistently presented low offers. The sales representative, Izzy, claimed it was likely no one else would meet our terms. (The next day, another dealer purchased the truck at our asking price and offered us a more convenient process from our home.) It was disconcerting when they began discussing various protection plans, which seemed like an attempt to upsell us on features that are commonly included in most cars today. They insisted on an additional $3,500, claiming it was already added to the vehicle and non-negotiable. Such deceptive practices, with hidden charges after listing a specific price, reflect poorly on their business ethics. Furthermore, they inaccurately asserted that we had previously paid for these extras during a previous purchase, which was entirely untrue. As a result, we are engaging legal counsel to investigate this matter further, as any discovery of hidden charges will be a significant concern. Additionally, we found it petty and irrelevant for the dealership to research our prior transaction. This visit was highly unsatisfactory. It appeared that whoever Izzy's manager was had no interest in fair dealings. We strongly discourage buying from this dealership and advise caution regarding hidden charges for standard features. On a side note, Izzy was very pleasant and we would’ve bought from him but whoever the manager on duty was they did not do right by him or the company.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Tatiana, we apologize for the disappointing experience you had at our dealership. We strive to provide fair and transparent pricing, so it's dismaying to hear that you did not feel you were treated fairly. We would appreciate the opportunity to discuss this matter further and address any concerns you may have and see how we can improve in the future. Please reach out to me directly at your convenience. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

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