Tustin Buick GMC

WARNING: HIDDEN CHARGES AND NO ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY SNEAKILY ADDED AN ALMOST $4,000 PROTECTION PLAN TO MY FINANCING AGREEMENT WITHOUT MY CONSENT. I discovered the discrepancy within 24 hours, but their staff - including Mr. Shawn Bhatt (Sales Representative), Mr. Armin Majidi (Sales Manager), and Mr. Faizan Siddiqi (Finance Manager) - have been completely unresponsive and unhelpful. Instead of addressing my concerns, they chose to ignore my emails, forcing me to escalate the issue by filing a complaint directly with GM Motor Company in Detroit. This kind of dishonest behavior is unacceptable. If you’re considering buying a car here, double-check every line of your paperwork. THEY CANNOT BE TRUSTED!

WARNING: HIDDEN CHARGES AND NO ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY SNEAKILY ADDED AN ALMOST $4,000 PROTECTION PLAN TO MY FINANCING AGREEMENT WITHOUT MY CONSENT. I discovered the discrepancy within 24 hours, but their staff - including Mr. Shawn Bhatt (Sales Representative), Mr. Armin Majidi (Sales Manager), and Mr. Faizan Siddiqi (Finance Manager) - have been completely unresponsive and unhelpful. Instead of addressing my concerns, they chose to ignore my emails, forcing me to escalate the issue by filing a complaint directly with GM Motor Company in Detroit. This kind of dishonest behavior is unacceptable. If you’re considering buying a car here, double-check every line of your paperwork. THEY CANNOT BE TRUSTED!

Process was quick and easy. We were able to communicate via text and phone to figure out all the details of the sale which was wonderful! Would definitely return to purchase another vehicle when the time comes

Tustin Buick GMC is the absolute worst dealership I’ve ever dealt with. They blatantly lied about the price of the car, adding on an unexplained fee that changed every time we asked about it. First, they said it was for a “protection package,” then suddenly it was for an “inspection.” They couldn’t even keep their own lies straight! On top of that, they insulted us by offering $4,000 LESS than the CarMax trade-in value for our car. Seriously, why would anyone agree to that? We spent TWO HOURS in there going back and forth, trying to get clarity, only to be met with excuses, dishonesty, and complete disregard for our time. It was beyond frustrating. In the end, we walked out, furious and drained by their shady tactics. Save yourself the headache, frustration, and wasted time. This dealership doesn’t care about transparency or their customers, they’re just trying to scam you. Stay far away!

me n wife bought new 2025 gmc terrain on dec 16th,we are very satisfy with the purchase ,salesman RAKAN KAWAR was very friendly n polite,we recommend this place we give 5 star

Buyer beware. Agreed on an out the door price, and once I was going to sign the deal, Josh stated that I needed to Finance the vehicle through their financing company. I said I didn’t plan on it, and then he said it was “part of the deal” which was incorrect. He then pulled the document from the desk and walked away. Lack of professionalism especially considering he was part of the “management team.” Farhad Abbassi was a great sales rep, but once the manager got involved the deal fell apart. Highly encourage others to find another dealer.

I am extremely frustrated with the lack of resolution regarding my vehicle, which has been an issue since September. During that time, a third-party painting vendor used my car without my consent for personal purposes, leading to unnecessary mileage, an empty gas tank, damage to the plastic near the window and misuse of my vehicle. When I raised this concern, Robert Monroe dismissed it, stating: “If this was my car, I would allow the dealer or vendor to use it for personal business. This is not a big deal, just an hour’s drive.” This response is unacceptable. My vehicle was used inappropriately, and I expected this matter to be taken seriously. Despite repeated phone calls, voicemails, and emails to you, I have received little to no follow-up. Your sporadic responses, offering vague promises of scheduling, have resulted in no progress. It has now been over three months, and I am still waiting to complete the work I initially brought my car in for.

Got a call back and salesman refused to answer any questions by text message or email 📧 unless you took valuable time out of your day to drive to the dealership and haggle about pricing and whatever ad ons if any ? Never got that far 😕 And totally unacceptable 😑 and only reason for a two star rating is cuz I did get a call back and message left with the disappointing reply 👎if the dealership can't answer a couple of price questions 😕 there waiting to take advantage in my opinion 🤦‍♂️

My daughter leased her first vehicle from this dealership Sept. 2024. At the time, she didn't have insurance and opted to purchase insurance through the dealership. She was also told that if she provided them with her own insurance, they would provide a refund, providing proof of insurance. The following morning, proof of insurance was sent to Ramon Cabral, Finance Manager. Fast forward to October...no refund check. I then spoke to Adriana Luis, Finance Manager, who stated that she would follow up on my refund. Soon after, Ramon C. contacted me and said the check was issued and to expect it soon. Fast forward to today...I have left MULTIPLE (5x each) messages to both Ramon C. and Adriana L., and have been unsuccessful receiving any response back. I've also left a message with Ronnie Blomquist, General Manager. All I want is to be refunded.

$325 an hour to do a job is double the amount than other Buick dealerships! They wanted to charge me 3 1/2 hours worth of work when I called other dealerships and they have it listed in their computer as 1.6 hours. They lie and cheat on their costs, and their costs are over the top expensive.