Tustin Buick GMC

We purchased a Yukon Denali Ultimate 9 months ago. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. So why the 3 stars??? Came in over two weeks ago and sold my 2021 GMC 2500HD Denali. 17 days later still waiting on the check for $20k+. GMC Financial said the truck was paid off 2 weeks ago. DMV said ELT title was re-issued as paper title 10 days ago. Looks like the dealer is sitting on the money till they sell my truck.

Arturo helped me out and he did a really good job , I recommend going to him!

without question, the worst dealer I have ever encountered in my 70 years of buying autos.

Do not trust the word of anyone at this place! Especially Shane the manager! who after all these problems Iv had says "it passed safety" and then tells me "it's a 10 year old car, you shouldn't have bought it from us" he has no respect for customers and where he works! Honestly lost on where I should start? Warped rotors that I told them would need replacing? No E-brake!! (salesman Darwin) pulled it and the car didn't stop, and lied when I asked him if it didn't work just now. Hole repair in rim (wheel wouldn't balance) dealer put new tires on and said they never noticed! Cross threaded rear lug nut. (Shane Bhatia) stated that the car was bought like that! If that was true how did they get the rim off to change the tires? Torn/ripped brake line? Look at the photo!!! Don't even need to speak much on this as was all know this is a major safety issue! I could go on and on about how they have horrible communication, made me have to take off work to see them in person just to get in contact with them! I bought a used 2013 Chevy corvette from them on August 3rd, I did take it "as is" however they did say they have to still do safety and smog. This was completely reasonable, I visually inspected the car when I bought it. We discussed what safety concerns the car might need at that time and we all had an agreement. After the 2 week wait for them to do smog and safety inspection before I was even able to test drive the car or take home. I took it to a shop the next day and had it inspected like they told me to do! Now their excuse was I should have brought it back for them to finish the safety!!!!! You guys should feel very lucky that I never crashed due to a brake line that was almost cut in half! With no E-Brake!!!! Still so much I can add to this but curious how they handle this issue, I was told on (8/26) that Shane was going to talk with service on this and I'll hear back from them on monday (8-28) but never heard anything even the day after so here I am.

Subpar buying experience. I almost had to walk away due to the salesman being misinformed on whether I would lose the internet price on the new truck I was interested in buying and potentially have to pay more and also being unable to write a check for it and have to opt for financing, which I didn't want to do. Luckily another salesman who was doing the appraisal on the vehicle I wanted to trade in had clarified and said I would be able to keep the internet price on the new truck I was interested in buying and not have to opt for financing. I was able to get the price I wanted on my trade-in and write a check to purchase the 2023 GMC Sierra 1500 Denali.

Micheal did a great job of explaining the process and the differences between certain vehicles. He had a quality team around him to make the leasing experience much easier.

Rachel Zarate, our sales consultant, was such a pleasure to work with. We were indecisive throughout the selection process (so many great models to choose from!) and she made us feel comfortable regardless. She was very patient and explained details of the vehicle to the best of her knowledge. No questions were left unanswered. Erick Cruz, who helped us finalize everything in the end was equally amazing. I cannot say enough great things about Tustin Buick. I know for a fact that I definitely will recommend this place to friends and family looking to switch to Buick. The buying experience there was truly worthwhile. Thank you to all the staff at Tustin Buick who were involved in the process. I love my new vehicle! ?Irene M.

I will never buy a vehicle at this dealership again, customer service needs a ton of work. Fixed Operations Director Robert Monroe has a bad attitude. Doesn't know how to speak with customers.

Worst customer support and service that I have ever received from a dealership after buying cars for over 35 years. This deserve a negative star. I shouldn't have to complaint to get satisfaction. Obviously they don't need money or customers. I see many unhappy people on the reviews. I'm #1. They will never get my business again.

Three years ago, we were pleased with the service at the neighboring GMC dealership when we bought our truck. However, our recent visit to the “Used GMC Dealer” was disappointing. We wanted to trade our paid-off, well-maintained truck for a smaller vehicle. Despite our asking price, they offered $5,000 below and persistently presented low offers. The sales representative, Izzy, claimed it was likely no one else would meet our terms. (The next day, another dealer purchased the truck at our asking price and offered us a more convenient process from our home.) It was disconcerting when they began discussing various protection plans, which seemed like an attempt to upsell us on features that are commonly included in most cars today. They insisted on an additional $3,500, claiming it was already added to the vehicle and non-negotiable. Such deceptive practices, with hidden charges after listing a specific price, reflect poorly on their business ethics. Furthermore, they inaccurately asserted that we had previously paid for these extras during a previous purchase, which was entirely untrue. As a result, we are engaging legal counsel to investigate this matter further, as any discovery of hidden charges will be a significant concern. Additionally, we found it petty and irrelevant for the dealership to research our prior transaction. This visit was highly unsatisfactory. It appeared that whoever Izzy's manager was had no interest in fair dealings. We strongly discourage buying from this dealership and advise caution regarding hidden charges for standard features. On a side note, Izzy was very pleasant and we would’ve bought from him but whoever the manager on duty was they did not do right by him or the company.