Tustin Buick GMC

Guneet and Josh were awesome and made the process a lot smoother. I’m glad they helped me with the purchase of my vehicle and would recommend!

Staff was friendly but i left without being able to have my app hooked up to my car and I was looking forward to that feature

Extremely disappointing experience. I strongly advise against engaging with this dealership’s online sales or inquiries. I reached out to ask a simple question about a vehicle’s availability and was immediately met with a barrage of questions about my trade-in. I complied—providing the requested VIN, photos, and mileage—understanding that this is often part of the process. However, I still never received a clear answer about the vehicle I originally inquired about. The communication was so vague and robotic that I had to ask if I was speaking with a chatbot. Javier assured me he was a real person, though the interaction lacked any sense of genuine customer service. Once I mentioned I would be financing through my own bank, his interest disappeared. He then told me their inventory is reserved for in-person customers only—a fact that could have saved us both over an hour had it been communicated up front. This was hands-down the worst online car-buying experience I’ve encountered. I’ve successfully purchased multiple vehicles through internet sales, and this was inexcusable. I should have trusted the 2-star reviews and avoided this dealership altogether. Best of luck selling the vehicle that’s been sitting on your lot since January!

I am writing to formally lodge a complaint regarding my recent experience at Tustin Buick, located in Torrance (90503). On May 17, 2025, I visited the dealership with the intention of purchasing a 2025 Encore GX. For the past week, I had been in communication with the dealership to obtain out-the-door pricing for both the Preferred and Sport Touring editions. After comparing multiple Buick dealerships within a 50-mile radius of my location, I found that Tustin Buick offered the lowest MSRP. Motivated by this, I traveled 40 miles to finalize the purchase. However, I was shocked to discover that Tustin Buick was attempting to impose nearly $4,783 worth of additional dealer-installed accessories. These charges were not transparently disclosed upfront and were instead listed in fine print above the MSRP, which felt misleading and exploitative. Below is a breakdown of the accessories added by the dealership: 1. Catalytic Converter Etching – $499 2. KARR Security System – $995 3. Appearance Paint Protection – $1,195 4. GMP Theft – $899 5. Forever Start Lifetime Unlimited – $799 6. ClearPRO Door Protection – $396 As a customer, I did not request or consent to the additional accessories totaling $4,783. I asked for them to be removed from the out-the-door (OTD) price. However, the dealership staff firmly stated that these items were mandatory per their policy and insisted I pay for them. I clearly communicated that I only wanted the standard features provided by Buick, without any dealership add-ons. Despite this, they refused to remove the charges and reiterated that I had to pay the full amount. They justified the charges by claiming they are the #1 dealership and need to include these add-ons to maintain profitability. As a non-GM customer, I referred to the pricing listed on the Tustin Buick website, which shows the MSRP for the Preferred model as $18,341 and the Sport Touring as $24,129. I expected to pay MSRP plus taxes and processing fees—nothing more. Since I was being forced to pay for items I didn’t want, I decided to walk away from the deal. Having previously owned Japanese and German vehicles, this was my first attempt at purchasing an American brand. Unfortunately, my experience with the Tustin Buick sales team was extremely disappointing. Their approach to customer service and unwillingness to accommodate reasonable requests left a negative impression. Based on this experience, I will not consider purchasing any GMC or Buick vehicles in the future. It felt like a markup scheme disguised as policy, and I regret spending my weekend dealing with such poor service. In contrast, Penske Buick in Cerritos was transparent about their pricing and did not include any hidden charges. I’m puzzled as to why GMC allows such inconsistent pricing practices across its dealerships. Other brands do not force customers to accept unwanted accessories. This experience has made it clear to me why GMC struggles to compete with Japanese, Korean, and German automakers. I kindly request that Buick/GMC investigate this matter and take appropriate action to ensure that such practices are not repeated. Transparency and honesty are crucial in maintaining customer trust and loyalty, which Tustin GMC/Buick doesnt follow at all.

Dealer add ons are extremely high, we were able to work on some of those numbers. Still high after bargaining, but I agreed since I wanted this truck. When Mariah came back with financing option, I come to find out that we can't finance outside, it has to be their financing or pay cash! Can you believe this? After everything done with salesperson, had to wait for finance. Sat for over an hour &1/2. Employess kept walking in & out of finance office, some eating, while customer just waiting.

We were happy with the service and time it took to complete our purchase. A sales rep (Jerry) worked with us over the phone and had many documents ready to go and prior to our arrival.

Tom & Jerry in real life way better than the cartoon. Got me exactly what I wanted in a reasonable amount of time.

William in the service dept is and always has been the model ALL of your service representatives should follow, especially the younger guys! William truly does care; he listens and goes the extra mile to help and fix whatever he possibly can- we've been dealing with Will since 2017 and wouldn't want it any other way- he's the best- HE is the reason why we stay at GMC. -Salvador and Priscilla Elias

Everyone was friendly and ready to help. They helped us make a deal we were happy with. Seth worked very hard with his manager to make sure we got what we wanted.

They thought is was ok to lease me the vehicle for the full 150K even though it was marked down to 126K. I told them a lease was a good as a sale. So lease it to me for the 126K she refused. Weird??