Tustin Buick GMC

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2.8
(138 reviews)
Visit Tustin Buick GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–9:00pm
Wednesday 7:00am–6:00pm 9:00am–9:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–9:00pm
Sunday Closed 10:00am–8:00pm
New (877) 272-0054 (877) 272-0054
Used (877) 887-9589 (877) 887-9589
Service (888) 546-2419 (888) 546-2419

Inventory

See all 444 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2020.
Tustin Buick GMC dealership is conveniently located in the heart of Orange County and just a short drive from Anaheim and Irvine.We are easy to find. Just remember we are in beautiful Tustin California. Our great selection of new and used Buick and GMC cars trucks and SUVs and our expert service department will leave you wondering why you didn't come to Tustin GMC sooner.
Family owned and operated for over 50 years

Service center

Phone number (888) 546-2419

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

2.8
(138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Purchased a car on 1/7/23 after my purchase I had a

Purchased a car on 1/7/23 after my purchase I had a serious concern and reached out to the dealer with concern. I had to escalate concern and reach out the General Manager Ronnie, GM was able to address my concern quickly and link me up with Tony is finance. Overall I appreciated the way the GM took care of my concern and Tony was very professional with the whole interaction. Thank you gentlemen appreciate it 👍🏽

Dealer response

Thank you for sharing your Tustin Buick GMC experience! We're so glad Ronnie and Tony could help address your concern with professionalism in a timely manner. Please don't hesitate to reach out if there's anything else we can do for you. Take care!

1.0

Never coming back!!!!

They would not sell me a Yukon without adding several options to pad the deal. I agreed to the Interior protection and vinyl door protection, I asked for it to be taken care of before leaving. The services never got done and I advised them I could not return as I live more than 5 hrs away. I’ve been leaving msgs and spoke with a mgr and still nothing. I feel like I’m being ignored. All I ask is for them to arrange my local dealer to install the add ons or refund my money. Still waiting for either one to happen. What ever happened to great customer service and follow up? Not happy at all.

Dealer response

Eloy, I sincerely apologize for the issues you have encountered working with my team. We strive to deliver professional and efficient service and never intend to inconvenience our guests. I would appreciate another chance to speak with you directly to see what more I can do to assist with your situation and help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Ronnie Blomquist - General Sales Manager - 855-975-3880

5.0

My 2013 Yukon Denali is good as new!

The oversight of my vehicle had been neglected by me with just basic oil changes and tire replacement. So I felt it was time to have it checked out before my expensive extended warranty expired. A whole lot of safety issues were found and even an outstanding recall on an airbag! Thankfully all repairs were qualified and covered under my warranty! Thanks Jeff for your help with this.?

Dealer response

Henry and Cecilia - Thank you for leaving Tustin Buick GMC this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you and provide assistance! Jeff will appreciate the shoutout. Have a great day and keep us in mind for any future needs!

1.0

BAD EXPERIENCE

Bad experience if you are a female. Do not go here. Our visit to Tustin Buick gmc was Monday Jan 9,2023 afternoon. My sister found a Toyota Tacoma online that she wanted to test drive. When we got there, there was no one in the front. We waited 10 minutes and no one came out to help us even though one guy came out and saw us standing there. Then a couple minutes later a man walked in looking to test drive a car as well, and they completely ignored us and helped him and took him back right away. It was so obvious and annoying, when they finally did help us it seemed like they passed us on to the new guy because he couldn't even find the keys to the truck we wanted to look at. He came and went 3 times, and on the third time we told him to not even worry about it & just left. Really disappointing and unfortunate. Also just want to say my sister bought her Tacoma at the next dealership we looked at! Which was ORANGE COAST CHRYSLER & Marissa helped us out! They missed out on good business for being very unprofessional.

Dealer response

Stefany - I am so sorry that our team wasn't more welcoming or ready to assist you and your sister. We would have been grateful for your business and I regret that we left this negative impression. I will discuss this with my team to understand where we went wrong, and if there is anything else you would like to share, please consider reaching out. Ronnie Blomquist - General Sales Manager - 855-975-3880

1.0

Don’t be a sucker

DO NOT GO TO THIS STEALERSHIP. They would not sell me the vehicle at the advertised price. Not even close to it. They try to force you to buy an additional add on that is around $3000 and includes about $400 of something regarding germ protection. It includes an invisible spray that you can’t even see. There is no evidence it exists or that it even does anything. How do people fall for this stuff? Of people could not be so gullible it would make it easier on the rest of us.

Dealer response

This feedback is disappointing to receive. We strive to deliver a seamless and professional purchase experience and never intend to overcharge or mislead our guests. I would appreciate the chance to speak with you to see what more I can do to address this feedback and help make things right. If you are willing to discuss this further, please contact me directly. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

1.0

Horrible experience here.

Horrible experience here. They would not sell me the vehicle for their advertised price. They added over $3000 in a protection plan that included pair, fabric and….. like $400 of that money was for germ protection. 😂 Can’t make this up. How are people dumb enough to pay for this? If you would all stop paying for this nonsense they wouldn’t be able to try and take advantage of the rest of us. Just go to a different dealer. Out of state even.

Dealer response

This feedback is concerning to receive. We strive to deliver a professional and straightforward service experience, and we do not run our business to overcharge or take advantage of our guests. I would appreciate the chance to speak with you directly to see what more I can do to address your concerns and help clear things up. If you are willing to discuss this further, please call me directly. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

2.0

A Shell Game

A complete high pressure sale which I was under duress. A shell game. Criminal

Dealer response

John - We are committed to providing our customers with a seamless and pressure-free purchase experience, and it's upsetting to hear that this didn't come through during your time working with us. I'm going to share this review with my team, but I would also like to learn the details about your visit. Would you please give me a call? Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

2.0

List price is not the price.

Run, don't walk in the other direction. The listed price is not the price. This dealer loads up the vehicle with several expensive additional packages you don't need, you don't want, and are of questionable value. I certainly would not have chose ANY of these options.

Dealer response

I would like to apologize that we didn't leave a better impression during your visit. We strive to deliver transparent and fair deals to our customers, and I hate to think that we left a different mark. If there is anything that I can do to improve your experience or assist you moving forward, please give me a call. I would be happy to help. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880.

1.0

Worst experience I?ve ever had.

Forced to buy additional options I did not want , but due to limited availability of new cars, I agreed. I?ve had the vehicle over a month now and no communication about how they are going to install these added options. They took their money and forgot about the customer. They were more concerned about me leaving a good review. I wouldn?t buy another vehicle from them PERIOD! This is not how you get repeat customers.

Dealer response

Eloy, thank you for sharing your feedback. We strive to deliver 5-star service, and I'm disappointed to see we've fallen short of our high standards. This does not sound like the timely and responsive assistance I expect from our team, and I apologize for the delay in communication in having the added options installed. I understand that you're frustrated and would like to step in to help. I will look for your contact information, and I also invite you to reach out to me directly. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880.

2.0

Dissatisfied Customer

Communications were not the best. I was told the options I declined and did not want in the overpriced $3600 protection package would not be put on my car, but they were. I had to come back the next day to have the paint and interior protection installed which cost me a hotel room since I live 10 hours away from the dealer. I arrived at 8am and was told my paint and interior protection was installed and ready to go 55 minutes later. The only reason I opted to have these chemicals added to my vehicle is because Tony the finance guy confirmed it was a ceramic coating and that was the product I was going to have professionally installed after I got home. When I checked the roof of my vehicle, it was still dirty and clearly did not have paint protection installed and the hood still had evidence of bird/bug droppings on it. To say I was disappointed is an understatement. John Booze the service advisor saw my disgust and immediately asked about my concerns. He took me inside and introduced me to Robert Monroe and Debbie Pepper who both expressed genuine concern for my situation and refunded me the $900 I paid for the paint protection. Unfortunately, I'm left paying the $200 hotel expense and will have to pay to have the chemicals removed from the paint that Robert and Debbie admitted was not a ceramic coating.

Dealer response

Thom, sincerely apologize for the issues you encountered working with us. We strive to deliver a straightforward and communicative service experience, and it is never our intention to inconvenience or mislead our guests. I can see that we have let you down and would appreciate another chance to speak with you directly so I can fully address your concerns. If you are willing to discuss this further, please feel free to give me a call. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880

See all 138 reviews