Tustin Buick GMC

Purchased a car on 1/7/23 after my purchase I had a serious concern and reached out to the dealer with concern. I had to escalate concern and reach out the General Manager Ronnie, GM was able to address my concern quickly and link me up with Tony is finance. Overall I appreciated the way the GM took care of my concern and Tony was very professional with the whole interaction. Thank you gentlemen appreciate it 👍🏽

They would not sell me a Yukon without adding several options to pad the deal. I agreed to the Interior protection and vinyl door protection, I asked for it to be taken care of before leaving. The services never got done and I advised them I could not return as I live more than 5 hrs away. I’ve been leaving msgs and spoke with a mgr and still nothing. I feel like I’m being ignored. All I ask is for them to arrange my local dealer to install the add ons or refund my money. Still waiting for either one to happen. What ever happened to great customer service and follow up? Not happy at all.

The oversight of my vehicle had been neglected by me with just basic oil changes and tire replacement. So I felt it was time to have it checked out before my expensive extended warranty expired. A whole lot of safety issues were found and even an outstanding recall on an airbag! Thankfully all repairs were qualified and covered under my warranty! Thanks Jeff for your help with this.?

Bad experience if you are a female. Do not go here. Our visit to Tustin Buick gmc was Monday Jan 9,2023 afternoon. My sister found a Toyota Tacoma online that she wanted to test drive. When we got there, there was no one in the front. We waited 10 minutes and no one came out to help us even though one guy came out and saw us standing there. Then a couple minutes later a man walked in looking to test drive a car as well, and they completely ignored us and helped him and took him back right away. It was so obvious and annoying, when they finally did help us it seemed like they passed us on to the new guy because he couldn't even find the keys to the truck we wanted to look at. He came and went 3 times, and on the third time we told him to not even worry about it & just left. Really disappointing and unfortunate. Also just want to say my sister bought her Tacoma at the next dealership we looked at! Which was ORANGE COAST CHRYSLER & Marissa helped us out! They missed out on good business for being very unprofessional.

DO NOT GO TO THIS STEALERSHIP. They would not sell me the vehicle at the advertised price. Not even close to it. They try to force you to buy an additional add on that is around $3000 and includes about $400 of something regarding germ protection. It includes an invisible spray that you can’t even see. There is no evidence it exists or that it even does anything. How do people fall for this stuff? Of people could not be so gullible it would make it easier on the rest of us.

Horrible experience here. They would not sell me the vehicle for their advertised price. They added over $3000 in a protection plan that included pair, fabric and….. like $400 of that money was for germ protection. 😂 Can’t make this up. How are people dumb enough to pay for this? If you would all stop paying for this nonsense they wouldn’t be able to try and take advantage of the rest of us. Just go to a different dealer. Out of state even.

A complete high pressure sale which I was under duress. A shell game. Criminal

Run, don't walk in the other direction. The listed price is not the price. This dealer loads up the vehicle with several expensive additional packages you don't need, you don't want, and are of questionable value. I certainly would not have chose ANY of these options.

Forced to buy additional options I did not want , but due to limited availability of new cars, I agreed. I?ve had the vehicle over a month now and no communication about how they are going to install these added options. They took their money and forgot about the customer. They were more concerned about me leaving a good review. I wouldn?t buy another vehicle from them PERIOD! This is not how you get repeat customers.

Communications were not the best. I was told the options I declined and did not want in the overpriced $3600 protection package would not be put on my car, but they were. I had to come back the next day to have the paint and interior protection installed which cost me a hotel room since I live 10 hours away from the dealer. I arrived at 8am and was told my paint and interior protection was installed and ready to go 55 minutes later. The only reason I opted to have these chemicals added to my vehicle is because Tony the finance guy confirmed it was a ceramic coating and that was the product I was going to have professionally installed after I got home. When I checked the roof of my vehicle, it was still dirty and clearly did not have paint protection installed and the hood still had evidence of bird/bug droppings on it. To say I was disappointed is an understatement. John Booze the service advisor saw my disgust and immediately asked about my concerns. He took me inside and introduced me to Robert Monroe and Debbie Pepper who both expressed genuine concern for my situation and refunded me the $900 I paid for the paint protection. Unfortunately, I'm left paying the $200 hotel expense and will have to pay to have the chemicals removed from the paint that Robert and Debbie admitted was not a ceramic coating.