Van Hyundai

Worked with Aaron. He was patient and had great customer service. Everyone has great customer service. They didn’t budge much on negotiating a price.... Regardless, I still got a great deal.

My family and I went in to look at a car for my sister. As soon as we walked up to the door we were greeted by a friendly face, Jonathan Richardson. He... took us to his office and began the process. After we looked at the car and took it for a test drive (which looked and drove amazing), we went back to his office and talked with manager Mike A. Both men treated us with a lot of care, respect, and flexibility to our demands. And finally, we were taken to Tim G. to finalize the buy. Tim was very friendly, patient and helpful. Explained every detail and answer every question we asked, regardless of how repetitive we were. In the end, the deal was finalized and my sister was able to walk out happy with a brand new car, for a very fair price. This place has outstanding customer service: very friendly , and helpful . Definitely will recommend it to friends and family.

I recently purchased a new 2018 Elantra Value Edition from here and I am so happy with it. Eddie Frazier helped me in such a kind and professional manner.... He went through all the features of the car during the test drive and answered all my questions very patiently and appropriately. I have recently been to other dealerships that had extremely pushy associates but my experience at Van Hyundai was completely different. If you're looking for the perfect car and want help from kind, knowledgeable, and professional car sales people then go to this dealership! Bonus tip: Route 66 :)

Although we passed on buying the vehicle we were viewing here, Gene (sp?), JR, and Tyler made our visit an excellent experience today- and certainly one... we won't forget in the future! Some dealerships don't understand that courtesy, professionalism, and straight-talk go a long way towards gaining and keeping customers. These guys got that, and it was refreshing. Van Hyundai wasn't on our dealership radar before, but it is now. Keep doing a great job serving your customers, guys- it was a pleasure to meet you! A huge thanks to JR for being kind, respectful of our time, and real. We'll be back!

I called the Service Consultant (Hagen) on a Friday to tell him that I thought my sunroof or window was leaking. He said to bring it in Monday. I showed... up Monday and he told me that he would have a technician look at it around 1pm and he would call me with the results. He did not call until 4pm and then told me that they would not be able to look at my car until Tuesday. His excuse was that they were a technician down the previous week which was causing delays. Why did he not tell me this on Friday? He did not call me Tuesday by noon so I called him and he told me they still could not get to my car. My car had been sitting at Van Hyundai for 2 days and no one had even started looking at it or told me when they COULD get to it. I told him that I was coming to get my car and would make sure that Hyundai knew what poor customer service I received from Hagen. I took my car to Freeman Hyundai after 5pm and they knew exactly what is was and had their technician look at it the very next morning. My taillights were leaking so water was getting in my Genesis coupe. I saw online that there was a recall for this in 2015 but not before then. My question to Hyundai would be why did I have to pay for something they knew was wrong in the assembly of the Genesis Coupe?

I came in not really sure on the vehicle I wanted, just kinda wanted an suv. I spoke with them about some stuff I liked, I’m not really picky I... just wanted something updated. But , and in a couple minutes in I was test driving a new Santa Fe, I immediately fell in love with all the features, the staff was very knowledgeable and they were honest with me about what they could do for me. After I told them what I needed help with, i got approved for the car. I totally recommend Van Hyundai, this was the quickest process for buying a car I’ve ever had!

Buy your car from another dealership! Seriously. Do yourself a huge favor. As of 8-10-18 this is my fourth time to have to fix the same problem (detachment... of Turbo hose) on our 2015 Sonata Limited Edition Turbo and this dealership does not respond. I have called and even went online to fill out their web form. Within a few hours of filling out the web form asking for help a sales rep calls me and says 'Since you are having problems with your car would you like to bring it in and we can sell you a new car'. Seriously? STAY AWAY FROM VAN. High turnover in staff. Unprofessional. Stay away!!!!

Bought 2015 Sonata (and a 2014 Sonata before this) and the turbo charge hose disconnected at 20K, 40K and now at 60K. I took it in to VAN 09/2018 and it... disconnected within 3 weeks. The service department said it would take at least 2 days to fix and I asked therefore for a rent car (I have not asked for this before) since this is the 4th time to fix the correct problem. Casey the customer service rep said I would have to call the national Hyundai to get help! I filled out the online form on Van's website explaining the above and get this---a sales dude called and said I should consider buying a new car since I am having trouble with my 2015 (that they sold to me!). I have called Hyundai national and 6 days later Anthony called me back and he has emailed VAN 2x's trying to get them to respond. I was about to buy another Hyundai but I recommend to STAY AWAY FROM VAN HYUNDAI. I tried calling the dealership today to reach the service manager Darold whose pic is on their website and the lady who answered said he is no longer there (but his pic is still up on the web). Stay away from VAN and find another dealership.

I purchased my vehicle from Van Hyundai recently, incredible experience. No wonder no one like to purchase a vehicle. Buyer Beware. Be informed before... going in. Here are the facts: Their standards, "treating our customers cordially, acting with professionalism and never encouraging the use of gimmicky sales tactics among our staff...... At Van Hyundai, our intention is to create lifelong relationships with our customers.." - from their web site. When you read this, remember their standards. There were so many people involved, there will be no names mentioned. I sat with my salesperson, and wanted two things so we can conduct business together, honesty and integrity. - My salesperson wasn't truthful about " $1600 worth of work done on the vehicle before sale." This process took a ton of hours of emails and calling them out on bogus paperwork before the truth came out. + A few days passed and my vehicle had some problems with it, the Van staff did take care of the issue, fuel pump, and they provided me a loaner vehicle. This was one of my positives about the dealership. + I had sensor problems two days after my purchase, took it to a different dealership for repairs, Van did pay for the work done on the vehicle. - This whole process took about 3 weeks to complete, and could have been avoided if we had better communication and follow through. I didn't even raise my voice at anyone. I was respectful as I could be. I cannot share how many hours I spent on the phone and sending emails trying to communicate with the dealership. I got blown off, many times, many times!!! They thought I would go away. NOPE, I had to call Hyundai for help. I don't know if they encouraged them to do the right thing or not, but it had to be done. I just wanted my vehicle back! The bottom line is. If there was more communication, as I requested at the beginning of my transactions, and better follow through, I would give them a higher grade. I was lied to ( gimmicky tactics), lack of professionalism due to lack of communication ( professionalism). I feel I am justified to give my ratings of ONE STAR. I did get a decent price of the vehicle, and one of the directors did help complete my transactions and took care of the vehicle. By the way, a month has gone by, and I was hoping to get a phone call or an email of a thank you or maybe a "how could we have done better. " No quality control checks or just asking how my new vehicle is doing. - Where is the customer service? Do you think we created a lifelong relationship? I feel that if I had to do all of this over again, I think I would choose a different dealership. When I got lied to at the beginning, I should have followed my gut and walked.

Bought two cars from Van Hyundai. Sales department is exceptional. Had one issue with the finance department, but I got the glitch resolved after a quick... conversation with George (the helpful general manager). Overall would recommend.