Reviews
Dealership staff was friendly, but the actual dealership
Dealership staff was friendly, but the actual dealership tacked on almost $10k in extras and dealer "reconditioning" fees, then refused to truly negotiate on price. No guidance was provided on signing purchase and finance forms; optional forms were not plinted out as such. Finance staff spoke maybe 3 sentences, and only because conversation was initiated with them. As soon as purchase documents were signed, dealership became unresponsive. Vehicle was delivered a day late, and delivery on that day was after scheduled time. Dealer promised to complete minor fixes before delivery but failed to do so. Vehicle was delivered smelling like body odor inside.
Dealership staff was friendly, but the actual dealership
Dealership staff was friendly, but the actual dealership tacked on almost $10k in extras and dealer "reconditioning" fees, then refused to truly negotiate on price. No guidance was provided on signing purchase and finance forms; optional forms were not plinted out as such. Finance staff spoke maybe 3 sentences, and only because conversation was initiated with them. As soon as purchase documents were signed, dealership became unresponsive. Vehicle was delivered a day late, and delivery on that day was after scheduled time. Dealer promised to complete minor fixes before delivery but failed to do so. Vehicle was delivered smelling like body odor inside.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your feedback and are truly sorry to hear about your experience. This is not the level of service we strive for. We strive to provide clear communication about our services. We take customer feedback seriously and are continuously working to improve our processes. If you would like to discuss your experience further, please contact Abdullahi Babalola at Ababalola@vanhyundai.com. Your feedback is important to us.
Excellent!
Excellent! Mauricio was super friendly and gave us three different options to close the deal — I think that’s awesome
Excellent!
Excellent! Mauricio was super friendly and gave us three different options to close the deal — I think that’s awesome
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We're thrilled to hear that Mauricio provided you with great options and a friendly experience. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts!
DK was the best salesman honest very knowledgeable about
DK was the best salesman honest very knowledgeable about his job and I appreciate everything that he did. He is awesome. Irmeca it was awesome as well. She did everything to get me in this car. I love her and you guys should keep her. She is amazing.
DK was the best salesman honest very knowledgeable about
DK was the best salesman honest very knowledgeable about his job and I appreciate everything that he did. He is awesome. Irmeca it was awesome as well. She did everything to get me in this car. I love her and you guys should keep her. She is amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with DK and Irmeca. Our team always strives to provide exceptional service, and it’s great to know they made a difference for you. Enjoy your new car!
Excellent experience from everyone, especially Alcario he
Excellent experience from everyone, especially Alcario he was the one helping me throughout the process checking on me and making sure I’m comfortable.
Excellent experience from everyone, especially Alcario he
Excellent experience from everyone, especially Alcario he was the one helping me throughout the process checking on me and making sure I’m comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are thrilled to hear that you had an excellent experience and that Alcario made a positive impact during your visit. Our team is dedicated to ensuring our customers feel comfortable and supported throughout their journey, and it’s great to know we succeeded in doing that for you. We look forward to serving you again in the future!
Desde compré mi primer coche fue atendida excelente por
Desde compré mi primer coche fue atendida excelente por Sr. Andrés y su equipo. Ayer otro 2025
Desde compré mi primer coche fue atendida excelente por
Desde compré mi primer coche fue atendida excelente por Sr. Andrés y su equipo. Ayer otro 2025
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jenny, for your wonderful feedback! We are thrilled to hear that you have consistently received excellent service from Andrés and our team. Your satisfaction is our priority, and we are delighted to have you as part of our community. We look forward to serving you again in the future!
This car dealer provided excellent service in which they
This car dealer provided excellent service in which they provided free safety recalls and a complimentary car wash! The service advisor was professional and courteous.
This car dealer provided excellent service in which they
This car dealer provided excellent service in which they provided free safety recalls and a complimentary car wash! The service advisor was professional and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Angela, thank you for taking the time to share your positive experience with us! We are delighted to hear that you received excellent service, including the complimentary safety recalls and car wash. Our team takes pride in being professional and courteous, and it’s wonderful to know that this made an impact on your visit. We look forward to serving you again in the future!
I would recommend this dealership.
I would recommend this dealership. They worked hard to find the car we wanted. Tim, our salesman, is excellent.
I would recommend this dealership.
I would recommend this dealership. They worked hard to find the car we wanted. Tim, our salesman, is excellent.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We are delighted to hear that you had a positive experience with our team. Tim is indeed a valuable member of our staff, and we’re glad he could assist you in finding the perfect car. Your recommendation means a lot to us, and we look forward to serving you again in the future!
I went in to test drive a vehicle for my daughter.
I went in to test drive a vehicle for my daughter. After test drive they brought me the price that was $9,000 over the advertised price. They said thing were added to car like low jack that couldn’t be taken off. I got up and walked out and the salesman and his manager chased me to my truck. After telling them I was done multiple times I had to scream at them to get them away from me and my daughter so we could leave. Complete waste of time.
I went in to test drive a vehicle for my daughter.
I went in to test drive a vehicle for my daughter. After test drive they brought me the price that was $9,000 over the advertised price. They said thing were added to car like low jack that couldn’t be taken off. I got up and walked out and the salesman and his manager chased me to my truck. After telling them I was done multiple times I had to scream at them to get them away from me and my daughter so we could leave. Complete waste of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Clint, we appreciate you taking the time to share your experience, and we genuinely regret that your visit did not meet your expectations. Our goal is to provide transparent pricing and a positive experience for all our customers. We understand how frustrating it can be when there are unexpected charges, and we are committed to addressing this matter. We would like to discuss your experience further and ensure your concerns are heard. Please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com so we can assist you directly. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
I purchased a brand-new car on April 19, and at the time,
I purchased a brand-new car on April 19, and at the time, Chris clearly stated that the second key would be provided shortly, as only one was available then. It’s now been over three weeks—and we have received zero communication, zero follow-up, and absolutely no resolution. This is completely unacceptable. After spending thousands on a new car, I expected professionalism, honesty, and at the very least, basic follow-through. Instead, what I got was a total lack of accountability from both the sales and service departments. They’ve ignored my calls, ignored my messages, and repeatedly promised to “get back to me”—but never do. I even went in person to try to get help, and all I got were blank stares and excuses like “we don’t know.” Not a single person seemed interested in helping or resolving the issue. It’s clear that once the sale is complete, you no longer matter to them. Failing to deliver something as simple and standard as a second car key—which should have been taken care of immediately—shows a serious lack of professionalism and customer care. The way I’ve been treated has been insulting and incredibly disappointing. If you’re thinking about buying from this dealership, ask yourself: Do you want to be treated like this after the sale? Because once they have your money, you’re on your own. Take your business somewhere that values its customers.
I purchased a brand-new car on April 19, and at the time,
I purchased a brand-new car on April 19, and at the time, Chris clearly stated that the second key would be provided shortly, as only one was available then. It’s now been over three weeks—and we have received zero communication, zero follow-up, and absolutely no resolution. This is completely unacceptable. After spending thousands on a new car, I expected professionalism, honesty, and at the very least, basic follow-through. Instead, what I got was a total lack of accountability from both the sales and service departments. They’ve ignored my calls, ignored my messages, and repeatedly promised to “get back to me”—but never do. I even went in person to try to get help, and all I got were blank stares and excuses like “we don’t know.” Not a single person seemed interested in helping or resolving the issue. It’s clear that once the sale is complete, you no longer matter to them. Failing to deliver something as simple and standard as a second car key—which should have been taken care of immediately—shows a serious lack of professionalism and customer care. The way I’ve been treated has been insulting and incredibly disappointing. If you’re thinking about buying from this dealership, ask yourself: Do you want to be treated like this after the sale? Because once they have your money, you’re on your own. Take your business somewhere that values its customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear that you feel this way about your experience, and we truly apologize for the frustration you have experienced. It's important to us that our customers receive the highest level of service both during and after their purchase. Please reach out to Abdullahi Babalola at Ababalola@vanhyundai.com, and we will work to address your concerns immediately. Thank you for bringing this to our attention, and we look forward to resolving this matter.
Wonderful wonderful service !
Wonderful wonderful service ! The lobby is clean , modern, and comfy. The service was done quick and with professionalism. Special thanks to advisor Keith Samuels who provided me great service by explaining me my Hyundai warranty covering my peeling door panels on which was denied in 2 different Hyundai dealerships on previous occasions. Thank you, and be sure I'll come back for future services.
Wonderful wonderful service !
Wonderful wonderful service ! The lobby is clean , modern, and comfy. The service was done quick and with professionalism. Special thanks to advisor Keith Samuels who provided me great service by explaining me my Hyundai warranty covering my peeling door panels on which was denied in 2 different Hyundai dealerships on previous occasions. Thank you, and be sure I'll come back for future services.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that you found our lobby comfortable and modern, and that your service was completed quickly and professionally. We’re especially happy that Keith was able to assist you with the Hyundai warranty and provide the clarity you needed. We truly appreciate your trust in us, and we look forward to welcoming you back for your future service needs!