Reviews
Worst every dealership experience. I took car from them and they took so many extra charges and not worth to buy from here. Also when I came for a service, they took more than 3hrs which usually take 25minutes in Walmart or discount tire. So I will suggest never to come to van hyundai for either purchase or service.
Worst every dealership experience. I took car from them and they took so many extra charges and not worth to buy from here. Also when I came for a service, they took more than 3hrs which usually take 25minutes in Walmart or discount tire. So I will suggest never to come to van hyundai for either purchase or service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your concerns. We understand how frustrating it can be to feel that the value and time you invested in your experience did not meet your expectations, and we regret hearing that your visits left you feeling this way. The concerns you have raised are important to us, and we would welcome the opportunity to learn more about your specific experience. Please reach out to our Service Director, Vincent Kelley at [email protected] so we can discuss this further.
Excellent I had an excellent service experience at Van Hyundai. The entire team was professional, helpful, and kept me informed throughout the process. A special thank you to Christian, the service supervisor, who went above and beyond to ensure everything was handled smoothly. I really appreciate the exceptional service and highly recommend Van Hyundai to anyone looking for reliable and customer-focused service.
Excellent I had an excellent service experience at Van Hyundai. The entire team was professional, helpful, and kept me informed throughout the process. A special thank you to Christian, the service supervisor, who went above and beyond to ensure everything was handled smoothly. I really appreciate the exceptional service and highly recommend Van Hyundai to anyone looking for reliable and customer-focused service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for taking the time to share such a thoughtful account of your visit. It is truly rewarding to hear that our team delivered the kind of professional, communicative service that we strive to provide every day. We are especially glad that Christian made a meaningful difference in your experience, and we will be sure to pass along your kind words. Your recommendation means a great deal to us, and we look forward to being here for you whenever you need us.
The Van Hyundai dealership is always clean and everyone is so helpful. Peter Idusogie is the man that sold me the car of my dreams, thank you.
The Van Hyundai dealership is always clean and everyone is so helpful. Peter Idusogie is the man that sold me the car of my dreams, thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your wonderful experience with us! Knowing that our team's helpfulness and the cleanliness of our facility made a positive impression means a great deal to us. It is equally wonderful to hear that Peter was able to help you find the car of your dreams — that is exactly the kind of experience we strive to provide every customer who walks through our doors. Thank you for taking the time to share your kind words, and we look forward to continuing to serve you for years to come!
Very responsive and quick on the services, this office was flexible to keep my car with them though they finished service early on Friday and I was back in town in Monday for the pickup!
Very responsive and quick on the services, this office was flexible to keep my car with them though they finished service early on Friday and I was back in town in Monday for the pickup!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It is wonderful to hear that our team was responsive and accommodating, especially when it came to working around your schedule. Flexibility and attentive service are things we genuinely care about, and it means a great deal to know that came through during your visit. We truly appreciate your kind words and look forward to serving you again!
I explained the issue and she did not relay it properly to technician. She was not there when I picked up my car. I would not go to her again. The technician and master technician were very helpful.
I explained the issue and she did not relay it properly to technician. She was not there when I picked up my car. I would not go to her again. The technician and master technician were very helpful.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team values accurate communication between advisors and technicians to ensure concerns are fully addressed. We recognize your concerns regarding how your issue was relayed and the coordination during pickup. Please reach out to our Service Director, Vincent Kelley at [email protected] so we can review your experience and assist you further.
Went to drop off my car today for sun roof leaking & smell of gas in car. Got there 7:30 was told leave car 3 or 4 days. Couldn’t headed to Alabama Wednesday. Service use to be first class there. Had bought 3 cars. Service Rep was rude and zero help. Then told his Mgr. BJ I just drove off. Not true. Told too wet to find gas smell issues. At Integrity 1st Car Pros they got me right in. No excuses or leave the car for 3 or 4 days. Time for a new car Stay Clear of Van Hyundai zero Service! They just talk at you. Lisa Christensen
Went to drop off my car today for sun roof leaking & smell of gas in car. Got there 7:30 was told leave car 3 or 4 days. Couldn’t headed to Alabama Wednesday. Service use to be first class there. Had bought 3 cars. Service Rep was rude and zero help. Then told his Mgr. BJ I just drove off. Not true. Told too wet to find gas smell issues. At Integrity 1st Car Pros they got me right in. No excuses or leave the car for 3 or 4 days. Time for a new car Stay Clear of Van Hyundai zero Service! They just talk at you. Lisa Christensen
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate you taking the time to share your feedback regarding your recent service visit. Our team understands the importance of timely diagnostics and clear communication when addressing vehicle concerns. We recognize your expectations regarding efficient service handling and coordination at drop-off. Please reach out to our Service Director, Vincent Kelley at [email protected] so we can review your experience and assist you further.
My experience was ok but it could have been better. They could have given a complimentary wash with purchasing products through maintenance checks. I'm unhappy dew to wires being left out and hanging under my dash board. I was told by Bryan that my car would be finished by Wednesday when they told me to come up there and I did but it was not ready so he said they would be finished on Thursday and I could pick it up that Friday. When I made it the car wasn't finished and I had to wait 3 hours which made me miss my doctor's appointment
My experience was ok but it could have been better. They could have given a complimentary wash with purchasing products through maintenance checks. I'm unhappy dew to wires being left out and hanging under my dash board. I was told by Bryan that my car would be finished by Wednesday when they told me to come up there and I did but it was not ready so he said they would be finished on Thursday and I could pick it up that Friday. When I made it the car wasn't finished and I had to wait 3 hours which made me miss my doctor's appointment
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, and we are glad to hear that parts of your experience were positive. We also appreciate you sharing your thoughts on the complimentary wash suggestion, as that is the kind of input that helps us evaluate how we can enhance the overall service experience for our customers.
She was excellent. Kept me up to date of the service and she even had them wash my car without me asking. First time I experienced that
She was excellent. Kept me up to date of the service and she even had them wash my car without me asking. First time I experienced that
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your kind feedback! It is truly wonderful to hear that your service experience left such a positive impression. Keeping customers informed throughout the process is something we genuinely care about, and the complimentary car wash is just one of the little ways we like to show our appreciation for your trust in us.
Simple. Helpful. Good. It was simple. It was helpful. It was good. It was simple. It was helpful. It was good. It was useful.
Simple. Helpful. Good. It was simple. It was helpful. It was good. It was simple. It was helpful. It was good. It was useful.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We sincerely value your feedback! It is great to hear that your experience was straightforward and helpful. We always aim to make every visit as smooth and positive as possible, and it means a lot to know that came through for you. We look forward to serving you again at Van Hyundai!
Christian lied (this is a huge issue for me and the lack of integrity your service team has), only communicated when I called him, he never seemed to know what was going on, you didn't fix the main issue as to why I brought the car in and it appears that only 3 of the 4 seatbelts that had a recall were fixed (which was the second lie). If Van Hyundai doesn't address the lies that Christian has made as a representative of your company then that shows the lack of commitment and integrity you have!
Christian lied (this is a huge issue for me and the lack of integrity your service team has), only communicated when I called him, he never seemed to know what was going on, you didn't fix the main issue as to why I brought the car in and it appears that only 3 of the 4 seatbelts that had a recall were fixed (which was the second lie). If Van Hyundai doesn't address the lies that Christian has made as a representative of your company then that shows the lack of commitment and integrity you have!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to provide feedback regarding your recent service experience. Our team values clear communication, accurate information, and thorough completion of repair and recall-related work. We understand your concerns regarding the updates provided during the process and the status of the repairs performed on your vehicle. Please reach out to our Service Director, Vincent Kelley at [email protected] so we can review your experience and assist you further.