Van Hyundai

I came in not really sure on the vehicle I wanted, just kinda wanted an suv. I spoke with them about some stuff I liked, I’m not really picky I... just wanted something updated. But , and in a couple minutes in I was test driving a new Santa Fe, I immediately fell in love with all the features, the staff was very knowledgeable and they were honest with me about what they could do for me. After I told them what I needed help with, i got approved for the car. I totally recommend Van Hyundai, this was the quickest process for buying a car I’ve ever had!

Buy your car from another dealership! Seriously. Do yourself a huge favor. As of 8-10-18 this is my fourth time to have to fix the same problem (detachment... of Turbo hose) on our 2015 Sonata Limited Edition Turbo and this dealership does not respond. I have called and even went online to fill out their web form. Within a few hours of filling out the web form asking for help a sales rep calls me and says 'Since you are having problems with your car would you like to bring it in and we can sell you a new car'. Seriously? STAY AWAY FROM VAN. High turnover in staff. Unprofessional. Stay away!!!!

I recently purchased a new 2018 Elantra Value Edition from here and I am so happy with it. Eddie Frazier helped me in such a kind and professional manner.... He went through all the features of the car during the test drive and answered all my questions very patiently and appropriately. I have recently been to other dealerships that had extremely pushy associates but my experience at Van Hyundai was completely different. If you're looking for the perfect car and want help from kind, knowledgeable, and professional car sales people then go to this dealership! Bonus tip: Route 66 :)

Bought 2015 Sonata (and a 2014 Sonata before this) and the turbo charge hose disconnected at 20K, 40K and now at 60K. I took it in to VAN 09/2018 and it... disconnected within 3 weeks. The service department said it would take at least 2 days to fix and I asked therefore for a rent car (I have not asked for this before) since this is the 4th time to fix the correct problem. Casey the customer service rep said I would have to call the national Hyundai to get help! I filled out the online form on Van's website explaining the above and get this---a sales dude called and said I should consider buying a new car since I am having trouble with my 2015 (that they sold to me!). I have called Hyundai national and 6 days later Anthony called me back and he has emailed VAN 2x's trying to get them to respond. I was about to buy another Hyundai but I recommend to STAY AWAY FROM VAN HYUNDAI. I tried calling the dealership today to reach the service manager Darold whose pic is on their website and the lady who answered said he is no longer there (but his pic is still up on the web). Stay away from VAN and find another dealership.

I purchased my vehicle from Van Hyundai recently, incredible experience. No wonder no one like to purchase a vehicle. Buyer Beware. Be informed before... going in. Here are the facts: Their standards, "treating our customers cordially, acting with professionalism and never encouraging the use of gimmicky sales tactics among our staff...... At Van Hyundai, our intention is to create lifelong relationships with our customers.." - from their web site. When you read this, remember their standards. There were so many people involved, there will be no names mentioned. I sat with my salesperson, and wanted two things so we can conduct business together, honesty and integrity. - My salesperson wasn't truthful about " $1600 worth of work done on the vehicle before sale." This process took a ton of hours of emails and calling them out on bogus paperwork before the truth came out. + A few days passed and my vehicle had some problems with it, the Van staff did take care of the issue, fuel pump, and they provided me a loaner vehicle. This was one of my positives about the dealership. + I had sensor problems two days after my purchase, took it to a different dealership for repairs, Van did pay for the work done on the vehicle. - This whole process took about 3 weeks to complete, and could have been avoided if we had better communication and follow through. I didn't even raise my voice at anyone. I was respectful as I could be. I cannot share how many hours I spent on the phone and sending emails trying to communicate with the dealership. I got blown off, many times, many times!!! They thought I would go away. NOPE, I had to call Hyundai for help. I don't know if they encouraged them to do the right thing or not, but it had to be done. I just wanted my vehicle back! The bottom line is. If there was more communication, as I requested at the beginning of my transactions, and better follow through, I would give them a higher grade. I was lied to ( gimmicky tactics), lack of professionalism due to lack of communication ( professionalism). I feel I am justified to give my ratings of ONE STAR. I did get a decent price of the vehicle, and one of the directors did help complete my transactions and took care of the vehicle. By the way, a month has gone by, and I was hoping to get a phone call or an email of a thank you or maybe a "how could we have done better. " No quality control checks or just asking how my new vehicle is doing. - Where is the customer service? Do you think we created a lifelong relationship? I feel that if I had to do all of this over again, I think I would choose a different dealership. When I got lied to at the beginning, I should have followed my gut and walked.

Bought two cars from Van Hyundai. Sales department is exceptional. Had one issue with the finance department, but I got the glitch resolved after a quick... conversation with George (the helpful general manager). Overall would recommend.

3 months ago we turned in a leased Hyundai Elantra GT, and were told the $400 "disposition fee" would be waived if we bought a new Hyundai the... same day. I drove a new Hyundai Tucson off the lot. Guess what--I'm still getting charged the $400 disposition fee! Hyundai Motor Finance is threatening to report us as defaulting on a lease if we don't pay it, so we have to. They said covering the disposition fee is up to the dealer, talk to the dealer. So I followed up with Van Hyundai multiple times about this, kept being told I'd get straightened out, until today. My salesman (who remembers me asking about the disposition fee) transferred me to someone in finance, who immediately accused me of lying. I told him to go talk to my salesman, who I could *hear in the background*, but he just kept trying to shut me down. He's supposed to go talk to my salesman and call me back, but if that's a lie too, I wouldn't be surprised.

Salesperson Igor Mijatovich was EXCELLENT and a pleasure to work with! He was very knowledgeable about the inventory and helped me make the best selection... for my teen. The Hyundai Elantra was a prefect choice; great looking, solid, and reliable vehicle. The awesome Hyundai warranty and numerous options at a great price, puts my mind at ease about this purchase. Hard to believe my teenage daughter AND I actually love this car. Thomas Carter was great as well, he went the extra mile to make sure I was financially secure and satisfied with my purchase. Everyone we worked with treated us with kindness and respect. The entire process was comforting after being treated HORRIBLY at Vandergriff Hyundai in Arlington, TX a few days before. I will definitely recommend Van Hyundai in Carrollton, TX to others!

Was cross-shopping a Ford Fusion vs. the Hyundai Sonata. Soon realized the Sonata was a better fit (literally) for me as I am a big guy. More room behind... the wheel and the doors open almost 90 degrees allowing much better ingress/egress for the old, fat and infirm such as I. Had contacted the dealership through the internet and scheduled a time to come in and see Eddie Frazer. Eddie was very thorough, friendly, knowledgeable and helpful. I soon determined the Sonata was for me and we agreed on price. Very quick, enjoyable experience. Eddie even removed the toll tag on my old vehicle before I drove off in the Sonata. I would recommend Eddie and the dealership.

Igor helped me purchase a car and he was fantastic. He was always available to answer my questions even on his day off. I needed a lot of help since... I am not in state. Igor made the process easy for me and I am so grateful for his help. Igor spoke with me on a person to person level, not as a salesman, so I trusted him. He replied to me immediately and provided me with everything I needed to satisfy my needs. Great job Igor and thank you so very much for your help. Igor gets 10,000 points for wonderful client relationship skills.