Van Hyundai

Horrible after sale service. Dealership plugged a tire on the inside sidewall (illegal) before I purchased it, leak didn't show up until later, took it to the service department, they blamed sales, round and round, end result, they refused to replace it, saying they didn't plug it? I guess some gremlins came to my house, and did it? Run from this dealership, they've lost a 3 time repeat customer over a $400 tire.

I really like the new Ioniq 5, and honestly, I don’t think I’ll be able to go back to gas vehicles after this. That’s what the 2 stars are for, the car. My experience at this dealership wasn’t even worth 2 stars. This is not our first rodeo buying or leasing cars, and this experience really showed me how different the level of customer service can be from one dealership to another. At other dealerships, we’ve usually been able to find some kind of middle ground where both sides walk away happy. Here, I felt like I had to meet the DEALER where they wanted just to make them happy. They did not try to find a middle ground with us at all. One example: I was told they applied a $400 student incentive. When I checked the numbers, it was only a $110 discount. When I asked why, I was told that $110 represents the portion of the car’s life that I’ll actually be using during the lease, so that’s how much of the incentive gets allocated to me. Excuse my language, but that sounds like a whole lotta xx. Also, I’m not sure Rick is very happy with his job. I genuinely don’t think I saw him smile once the entire time we were there. And I’m pretty sure I can lease a car in under 4 hours at almost any other dealership. We were the first customers there at 8:30 AM and didn’t leave until around 4:30 PM. That alone should tell you something about their efficiency and how much they value their customers’ time. Great car. Very disappointing dealership experience.

Terrible Experience Very disappointing experience at Van Hyundai. We arrived at 8:30 AM, and it’s now 2:12 PM—over 5 hours waiting, and we still haven’t seen the finance department for a simple lease. The process is extremely slow and unprofessional. We were told about a $500 college discount, but after doing the math, it was only $117. When I questioned it, I was simply told, “It doesn’t work that way.” Customers shouldn’t be left waiting for hours while employees are having meetings. Very poor customer service and a complete waste of our time.

Joe and Irmeca were able to get me out of a previous bad situation with a non hyundai vehicle. They did what multiple dealerships from OKC to DFW couldn't. They got me into the vehicle that makes my life so much better. Thank you.

I shopped several dealership, after doing my homework, and Van Hyundai offered me the best deal by far. Eaman and Joe worked hard to get my business without playing too many games or putting pressure on me to close the deal. I would encourage you to give them a chance to earn your business.

The minute we walked onto the lot and into the showroom, there was a good vibe. A casual but professional and knowledgeable staff took great care of us, gave us a fair price on our trade in and made the sales process pretty angst free. Frankie and Nelson tag teamed the sale with great efficiency and Laura took us through the financial process and was truly enjoyable to work with. We love our new Santa Fe! We would totally recommend Van!

Worst every dealership experience. I took car from them and they took so many extra charges and not worth to buy from here. Also when I came for a service, they took more than 3hrs which usually take 25minutes in Walmart or discount tire. So I will suggest never to come to van hyundai for either purchase or service.

Excellent I had an excellent service experience at Van Hyundai. The entire team was professional, helpful, and kept me informed throughout the process. A special thank you to Christian, the service supervisor, who went above and beyond to ensure everything was handled smoothly. I really appreciate the exceptional service and highly recommend Van Hyundai to anyone looking for reliable and customer-focused service.

The Van Hyundai dealership is always clean and everyone is so helpful. Peter Idusogie is the man that sold me the car of my dreams, thank you.

Very responsive and quick on the services, this office was flexible to keep my car with them though they finished service early on Friday and I was back in town in Monday for the pickup!