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Manager","shortBioText":"","emailTxt":"placeholder13@vanhyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/dfausena/5fa40b79-0e42-438c-855f-c3f7429f7d04.jpg","drDealerId":28566,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":136360,"firstName":"Nathan","lastName":"Gates","titleText":"Product 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Technician","shortBioText":"","emailTxt":"placeholder10@vanhyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/dfausena/98f24ac2-a95c-48f4-9a09-ded9c00f9542.jpg","drDealerId":28566,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":136364,"firstName":"Nick","lastName":"Retton","titleText":"Automotive Technician","shortBioText":"","emailTxt":"placeholder11@vanhyundai.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/dfausena/7e2c0070-dbd9-4578-b950-659f4caff945.jpg","drDealerId":28566,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":384415,"firstName":"Nikki","lastName":"Van Doran","titleText":"","shortBioText":"","emailTxt":"NVanDoran@BerkshireHathawayAutomotive.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":28566,"certifiedEmployee":false}]
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Van Hyundai Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since February 2008

Van Hyundai is one of the fastest growing Dallas-area Hyundai dealerships in Texas! Since our start in 2008, we've helpe

...

d pair thousands of car shoppers with their "perfect match." Let us do the same for you! Our friendly sales associates have the knowledge and expertise to help you find a Hyundai car or SUV that perfectly suits your needs and lifestyle. Visit our Carrollton Hyundai dealership today to find one of the best selections of new and used Hyundai cars for sale in the Dallas metropolitan area! Stop by today to find out why people come from all over Texas to shop with us.

"Your north Dallas choice for new and pre-owned vehicles at unbeatable prices!!"

Service

Oil, Filter Change

$39.95

Wheel Balance

$49.95

Tire Rotation

$24.95

Brake Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
547 lifetime reviews. Includes reviews of Van Hyundai from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 12, 2018

    I came in not really sure on the vehicle I wanted, just kinda wanted an suv. I spoke with them about some stuff I liked, I’m not really picky I... just wanted something updated. But , and in a couple minutes in I was test driving a new Santa Fe, I immediately fell in love with all the features, the staff was very knowledgeable and they were honest with me about what they could do for me. After I told them what I needed help with, i got approved for the car. I totally recommend Van Hyundai, this was the quickest process for buying a car I’ve ever had!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for sharing your experience, and more importantly, thanks for coming to us for the purchase of your vehicle! We hope that you love it a...nd enjoy it to the fullest. Please let us know if there is anything more that we can do and we'll see you next time!

  • 1.8 out of 5
    August 10, 2018

    Buy your car from another dealership! Seriously. Do yourself a huge favor. As of 8-10-18 this is my fourth time to have to fix the same problem (detachment... of Turbo hose) on our 2015 Sonata Limited Edition Turbo and this dealership does not respond. I have called and even went online to fill out their web form. Within a few hours of filling out the web form asking for help a sales rep calls me and says 'Since you are having problems with your car would you like to bring it in and we can sell you a new car'. Seriously? STAY AWAY FROM VAN. High turnover in staff. Unprofessional. Stay away!!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • December 26, 2017

    I recently purchased a new 2018 Elantra Value Edition from here and I am so happy with it. Eddie Frazier helped me in such a kind and professional manner.... He went through all the features of the car during the test drive and answered all my questions very patiently and appropriately. I have recently been to other dealerships that had extremely pushy associates but my experience at Van Hyundai was completely different. If you're looking for the perfect car and want help from kind, knowledgeable, and professional car sales people then go to this dealership! Bonus tip: Route 66 :)

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review! We're glad you enjoyed working with Eddie! We're proud to have him on our team as he exemplifies our values. We wish ...you many happy miles in your new Elantra!

  • 1.0 out of 5
    August 10, 2018

    Bought 2015 Sonata (and a 2014 Sonata before this) and the turbo charge hose disconnected at 20K, 40K and now at 60K. I took it in to VAN 09/2018 and it... disconnected within 3 weeks. The service department said it would take at least 2 days to fix and I asked therefore for a rent car (I have not asked for this before) since this is the 4th time to fix the correct problem. Casey the customer service rep said I would have to call the national Hyundai to get help! I filled out the online form on Van's website explaining the above and get this---a sales dude called and said I should consider buying a new car since I am having trouble with my 2015 (that they sold to me!). I have called Hyundai national and 6 days later Anthony called me back and he has emailed VAN 2x's trying to get them to respond. I was about to buy another Hyundai but I recommend to STAY AWAY FROM VAN HYUNDAI. I tried calling the dealership today to reach the service manager Darold whose pic is on their website and the lady who answered said he is no longer there (but his pic is still up on the web). Stay away from VAN and find another dealership.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Casey, At our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We would like the opportun...ity to try and regain your trust in our business and resolve this matter for you. At your earliest convenience, please contact Brian Twitty, Fixed Operations Director at 972-512-4200. Thank you.

  • 2.4 out of 5
    July 19, 2018

    I purchased my vehicle from Van Hyundai recently, incredible experience. No wonder no one like to purchase a vehicle. Buyer Beware. Be informed before... going in. Here are the facts: Their standards, "treating our customers cordially, acting with professionalism and never encouraging the use of gimmicky sales tactics among our staff...... At Van Hyundai, our intention is to create lifelong relationships with our customers.." - from their web site. When you read this, remember their standards. There were so many people involved, there will be no names mentioned. I sat with my salesperson, and wanted two things so we can conduct business together, honesty and integrity. - My salesperson wasn't truthful about " $1600 worth of work done on the vehicle before sale." This process took a ton of hours of emails and calling them out on bogus paperwork before the truth came out. + A few days passed and my vehicle had some problems with it, the Van staff did take care of the issue, fuel pump, and they provided me a loaner vehicle. This was one of my positives about the dealership. + I had sensor problems two days after my purchase, took it to a different dealership for repairs, Van did pay for the work done on the vehicle. - This whole process took about 3 weeks to complete, and could have been avoided if we had better communication and follow through. I didn't even raise my voice at anyone. I was respectful as I could be. I cannot share how many hours I spent on the phone and sending emails trying to communicate with the dealership. I got blown off, many times, many times!!! They thought I would go away. NOPE, I had to call Hyundai for help. I don't know if they encouraged them to do the right thing or not, but it had to be done. I just wanted my vehicle back! The bottom line is. If there was more communication, as I requested at the beginning of my transactions, and better follow through, I would give them a higher grade. I was lied to ( gimmicky tactics), lack of professionalism due to lack of communication ( professionalism). I feel I am justified to give my ratings of ONE STAR. I did get a decent price of the vehicle, and one of the directors did help complete my transactions and took care of the vehicle. By the way, a month has gone by, and I was hoping to get a phone call or an email of a thank you or maybe a "how could we have done better. " No quality control checks or just asking how my new vehicle is doing. - Where is the customer service? Do you think we created a lifelong relationship? I feel that if I had to do all of this over again, I think I would choose a different dealership. When I got lied to at the beginning, I should have followed my gut and walked.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
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  • 4.0 out of 5
    June 29, 2018

    Bought two cars from Van Hyundai. Sales department is exceptional. Had one issue with the finance department, but I got the glitch resolved after a quick... conversation with George (the helpful general manager). Overall would recommend.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Stevie Van Pelt

    Internet Manager

    NOT RATED

  • 1.0 out of 5
    June 29, 2018

    3 months ago we turned in a leased Hyundai Elantra GT, and were told the $400 "disposition fee" would be waived if we bought a new Hyundai the... same day. I drove a new Hyundai Tucson off the lot. Guess what--I'm still getting charged the $400 disposition fee! Hyundai Motor Finance is threatening to report us as defaulting on a lease if we don't pay it, so we have to. They said covering the disposition fee is up to the dealer, talk to the dealer. So I followed up with Van Hyundai multiple times about this, kept being told I'd get straightened out, until today. My salesman (who remembers me asking about the disposition fee) transferred me to someone in finance, who immediately accused me of lying. I told him to go talk to my salesman, who I could *hear in the background*, but he just kept trying to shut me down. He's supposed to go talk to my salesman and call me back, but if that's a lie too, I wouldn't be surprised.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 31, 2018

    Salesperson Igor Mijatovich was EXCELLENT and a pleasure to work with! He was very knowledgeable about the inventory and helped me make the best selection... for my teen. The Hyundai Elantra was a prefect choice; great looking, solid, and reliable vehicle. The awesome Hyundai warranty and numerous options at a great price, puts my mind at ease about this purchase. Hard to believe my teenage daughter AND I actually love this car. Thomas Carter was great as well, he went the extra mile to make sure I was financially secure and satisfied with my purchase. Everyone we worked with treated us with kindness and respect. The entire process was comforting after being treated HORRIBLY at Vandergriff Hyundai in Arlington, TX a few days before. I will definitely recommend Van Hyundai in Carrollton, TX to others!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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  • 5.0 out of 5
    January 22, 2018

    Was cross-shopping a Ford Fusion vs. the Hyundai Sonata. Soon realized the Sonata was a better fit (literally) for me as I am a big guy. More room behind... the wheel and the doors open almost 90 degrees allowing much better ingress/egress for the old, fat and infirm such as I. Had contacted the dealership through the internet and scheduled a time to come in and see Eddie Frazer. Eddie was very thorough, friendly, knowledgeable and helpful. I soon determined the Sonata was for me and we agreed on price. Very quick, enjoyable experience. Eddie even removed the toll tag on my old vehicle before I drove off in the Sonata. I would recommend Eddie and the dealership.

    Not Applicable
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    Not Applicable
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
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    Worked with:
    Eddie Frazier

    Internet Manager

    NOT RATED

  • 5.0 out of 5
    December 31, 2017

    Igor helped me purchase a car and he was fantastic. He was always available to answer my questions even on his day off. I needed a lot of help since... I am not in state. Igor made the process easy for me and I am so grateful for his help. Igor spoke with me on a person to person level, not as a salesman, so I trusted him. He replied to me immediately and provided me with everything I needed to satisfy my needs. Great job Igor and thank you so very much for your help. Igor gets 10,000 points for wonderful client relationship skills.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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