They don't waste your time. Personally, I appreciate being given an honest overview of a car if I ask. Especially if I'm coming from out of town, which... I did. Honest and accurate, I knew what I was getting before I got there. I don't understand why that's a negative?? I think Tom E is probably a difficult person to deal with in anything he does. My experience couldn't have been better.
They list many quality used cars on their website with tons of photos, links to carfax reports, and other information that allow customers to make informed... decisions prior to making contact. Once a customer makes contact, they must understand that the customer is interested — hence making contact. I did just that with a fellow named Daniel Matar. I indicated my interest in one specific car that is 12-years old, and told him I'd be traveling from Atlanta and asked kindly that he go and look at several aspects of the car (interior, exterior, tires). I also told him specifically that I've done this many times with other cars, most recently an RX400h in Orlando (where I drove 450 miles in a one-way rental and that it worked out perfectly). He refused cavalierly and said "The vehicle has scratches and I feel it doesn’t measure up to what you are looking for. I don’t want to waste your time. Tires aren’t new, interior shows 12 years of wear. I don’t think it’s what you are looking for. I could blow smoke and have you drive all the way to NC, but I don’t think you’d appreciate that." If you are in a similar situation, I would not walk, but run from this "establishment" because they seem to be the very definition of that "used car salesman" dealership.
Nice buying experience. No games or high pressure. Having the Carfax report on hand was nice as well. The car was delivered washed and detailed, and looking... great. A plus all around! Worth the drive
I was looking for a one owner Mercedes Benz E350 with a good maintenance history. The Car I bought was everything that the dealer said it was. Thank... you
Fast and friendly service. Dealer very knowledgeable and professional.
Denise, thanks for your kind review. We hope we can help you find the perfect car next time you are in the market. Thanks!
I've known these guys for years. They know their stuff and they are great to deal with. I wouldn't hesitate to send my friends and family to them.
LG, thanks for your business and kind review! We appreciate your support!
I live in Michigan and was looking for a car, luckily my Uncle said this place had the exact car I was looking for. We contacted the dealership, asked... them about the car, it was perfect. Ford Focus, 5-speed manual trans, which is what I wanted. My parents are driving to North Carolina today to visit my family and pick up the car. The dealership was going to transfer the car to my Uncles dealership so that my parents could get it on Saturday. My uncle was supposed to pick-up the car today, but I just got a call from my parents saying that the dealership had sold the car, because my uncle 'didnt show up', it is only 2pm... We had contacted the dealership multiple times, saying how interested we were, and that we were going to buy it. Money in hand and everything. BEYOND words to say how upset and mad I am at this dealership.
Our cars are first come first served basis unless we have a deposit. We had no deposit and sold the car to a local customer who was prepared to buy th...e vehicle the same day. Please understand that this is standard practice at most dealerships, including your uncles.
I've known these fellows for years now and have recommended family and friends for their sales and service. Recently, Daniel knew I had been looking for... a particular car and found me exactly what I wanted - and then some! I couldn't be more pleased.
Great selection of imports. They had good prices, and were easy to deal with. All of their inventory can be found on their website, which was a nice way... to preview their inventory. They also provided a free Carfax report. A very nice buying experience.
I had my car worked on by these great guys many times without it costing too much! When I needed a new car Daniel found me a used one that suited my needs... in no time. Assad, Daniel and Jon are great to work with and provide excellent customer service. I would refer all my friends and family to Import Auto Sales/Assads Automotive when needing service or looking for a new or used car! They are great to work with.