Lithia Hyundai Of Odessa

4.1
(1,323 reviews)
Visit Lithia Hyundai Of Odessa
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (888) 883-2330 (888) 883-2330
Used (888) 883-8412 (888) 883-8412
Service (888) 884-0695 (888) 884-0695

Inventory

See all 172 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2014.
Welcome to Lithia Hyundai of Odessa where you'll find selection and value. We are the exclusive Hyundai dealer in the Permian Basin.

Our experienced and trained staff is focused on assisting you with all of your Hyundia needs. Whether it's for a New or Certified Pre-Owned Hyundai or one or our rigorously inspected used vehicles we're here to help. Our Service department is staffed by manufacturer-certified technicians trained on the latest techniques and mechanical features of today's advanced vehicles.

So give us a call or visit us at 5000 John Ben Shepperd Parkway in Odessa. We look forward to seeing you!
THE ONLY HYUNDAI DEALER OF THE PERMIAN BASIN

Service center

Phone number (888) 884-0695

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 10 employees View less employees

Reviews

4.1
(1,323 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Hyundai Of Odessa from DealerRater.

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1.0

They did not provide me with a rental or a loaner even

They did not provide me with a rental or a loaner even though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an estimated time when my vehicle will be ready. When my vehicle was ready they only notified me 15 minutes before they close which was an extreme small window for me to pick up my vehicle like if they were trying to avoid another customer to walk in. Lucky I was with one of my friends at the time of the call to go rush to the dealership, if it wasn’t for the lucky timing I would have gone a whole afternoon until next morning to walk to the dealership in harsh weather for miles since Ubers are expensive and again I was in financials issues. How ever in my time of crisis I did complain to corporate but was later ignored by this so great “Hyundai” that “values” their customers. I got recommendation from my family that Hyundai is a very reliable and caring company but how ever I felt the opposite of that, after multiple attempts in trying to be a value customer I gave up in the end. My case number in my situation is 23211248. I feel like I could of gotten a better experience in this.

1.0

They did not provide me with a rental or a loaner even

They did not provide me with a rental or a loaner even though with my recent financial troubles, did not update me with any information on how my car was having issues, when will the parts get here nor an estimated time when my vehicle will be ready. When my vehicle was ready they only notified me 15 minutes before they close which was an extreme small window for me to pick up my vehicle like if they were trying to avoid another customer to walk in. Lucky I was with one of my friends at the time of the call to go rush to the dealership, if it wasn’t for the lucky timing I would have gone a whole afternoon until next morning to walk to the dealership in harsh weather for miles since Ubers are expensive and again I was in financials issues. How ever in my time of crisis I did complain to corporate but was later ignored by this so great “Hyundai” that “values” their customers. I got recommendation from my family that Hyundai is a very reliable and caring company but how ever I felt the opposite of that, after multiple attempts in trying to be a value customer I gave up in the end. My case number in my situation is 23211248. I feel like I could of gotten a better experience in this.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Good vibes , excellent customer service, they make you

Good vibes , excellent customer service, they make you feel comfortable and They find the best option for you

5.0

Good vibes , excellent customer service, they make you

Good vibes , excellent customer service, they make you feel comfortable and They find the best option for you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

I set up an appointment foe some recalls that my car had

I set up an appointment foe some recalls that my car had and was attended promptly

5.0

I set up an appointment foe some recalls that my car had

I set up an appointment foe some recalls that my car had and was attended promptly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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4.0

I didn't like that the guy that changed my oil started

I didn't like that the guy that changed my oil started working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car when I brought it to Eric's attention. I got there early so I could get done early. Sitting there waiting isn't my favorite pass time.

4.0

I didn't like that the guy that changed my oil started

I didn't like that the guy that changed my oil started working on the next car before he finished my oil change. He did the next car's oil change and tire rotation and only came back to finish my car when I brought it to Eric's attention. I got there early so I could get done early. Sitting there waiting isn't my favorite pass time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Fortunate enough to be the first one to arrive for an

Fortunate enough to be the first one to arrive for an express lube. Everything was completed within an hour, and I was out the door happy

5.0

Fortunate enough to be the first one to arrive for an

Fortunate enough to be the first one to arrive for an express lube. Everything was completed within an hour, and I was out the door happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

The dealership was prompt on everything and the sales

The dealership was prompt on everything and the sales person was great she showed me several vehicles

5.0

The dealership was prompt on everything and the sales

The dealership was prompt on everything and the sales person was great she showed me several vehicles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Hi everyone if is your plan to buy a new Hyundai, cheek

Hi everyone if is your plan to buy a new Hyundai, cheek the prices elsewhere first. atencion a los que estan pensando comprar un carro en la agencia de Hundai, revise los precios en otro lado primero. i buy a santa fe the priece oo santa fe was 34,000.00 they sale to me for 46,000,00 yo compre una santa fe el precio era de 34,000,00 y me la vendieron por 46,000.00 at time the i buy the Santa fe Verly had arrived don't have any price on it, so ask the salesman. the salesman asks the assistant of manager, they said the price on the Santa fe was 52,000, 00 I Sai no thank you; they drop the price $46, star to google the salesman said the price its right at google because it was a cost to get it here, so I believe it when I received my first bill the price shows the $34,000. and i wanted to dealer nothing I cand do it en el momento de la compra apenas habia llegado la santa fe nueva sin precio pregunto al vendedor y el vendedor pregunta al asistentre de manajador y me dice vale $52,000.00 no le dije gracias y me dijo te voy hacer una buena oferta $46,000,00 empece a buscar precios en el google y le dije no el precio no es correcto, me dicen si es que ahi no esta el precio de la traida, les crei y en el primer bill que recibo ahi venia el precio del valor era $34,000.00 pero ya no puede hacer nada pues fime que no podia demandar a la agencia be very careful with dealer they are a lot of thieves mucho cuidado en la agencia muchos estafadores

1.0

Hi everyone if is your plan to buy a new Hyundai, cheek

Hi everyone if is your plan to buy a new Hyundai, cheek the prices elsewhere first. atencion a los que estan pensando comprar un carro en la agencia de Hundai, revise los precios en otro lado primero. i buy a santa fe the priece oo santa fe was 34,000.00 they sale to me for 46,000,00 yo compre una santa fe el precio era de 34,000,00 y me la vendieron por 46,000.00 at time the i buy the Santa fe Verly had arrived don't have any price on it, so ask the salesman. the salesman asks the assistant of manager, they said the price on the Santa fe was 52,000, 00 I Sai no thank you; they drop the price $46, star to google the salesman said the price its right at google because it was a cost to get it here, so I believe it when I received my first bill the price shows the $34,000. and i wanted to dealer nothing I cand do it en el momento de la compra apenas habia llegado la santa fe nueva sin precio pregunto al vendedor y el vendedor pregunta al asistentre de manajador y me dice vale $52,000.00 no le dije gracias y me dijo te voy hacer una buena oferta $46,000,00 empece a buscar precios en el google y le dije no el precio no es correcto, me dicen si es que ahi no esta el precio de la traida, les crei y en el primer bill que recibo ahi venia el precio del valor era $34,000.00 pero ya no puede hacer nada pues fime que no podia demandar a la agencia be very careful with dealer they are a lot of thieves mucho cuidado en la agencia muchos estafadores

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We want to sincerely apologize for your negative experience with us, however, we'd like to learn more about the situation. We want to make things right. Please contact us at (432) 614-0345 and we will get back to you promptly. We look forward to hearing from you and earning back your business.

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1.0

Was promised the world about having a second key never

Was promised the world about having a second key never did receive it never did get a phone call very bad service

1.0

Was promised the world about having a second key never

Was promised the world about having a second key never did receive it never did get a phone call very bad service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

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5.0

Eric was very nice.

Eric was very nice. He called me back as promised. My car was done in a timely manner as promised. No complaints here.

5.0

Eric was very nice.

Eric was very nice. He called me back as promised. My car was done in a timely manner as promised. No complaints here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with Eric at Lithia Hyundai of Odessa. We are glad to hear that he provided excellent customer service and that your car was serviced in a timely manner. We appreciate your feedback and look forward to serving you again in the future.

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3.0

My car was there for 6 weeks.

My car was there for 6 weeks. I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done and nothing else wrong with car but it took 6 weeks. I understand they were short staffed but they can at least answer a text. They did say they will work on my car immediately if any problems were to arise so I do appreciate that. They definitely need to work on their communication skills with customers and service department needs their own secretary for messages.

3.0

My car was there for 6 weeks.

My car was there for 6 weeks. I could never get anyone to respond to text, emails and calls. When I finally did speak to them they were nice and informative. My recall was done and nothing else wrong with car but it took 6 weeks. I understand they were short staffed but they can at least answer a text. They did say they will work on my car immediately if any problems were to arise so I do appreciate that. They definitely need to work on their communication skills with customers and service department needs their own secretary for messages.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving your rating, egarcia. We are concerned that we didn't deliver on our high standards and hope you will give us the opportunity to make it a positive one. Please call (432) 614-0345 when you're free.

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