John Grappone Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
798 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 18, 2020

    Paperwork was very fast to complete and we were on our way. We were giving great numbers from the start with no haggling needed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 18, 2020

    done right, done on time. Good people to deal with. I like the way the service dept. keeps me informed of what my truck needs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • May 6, 2013

    I enjoyed purchacing my new Mustang from Grappone Ford. I drove past 3 other Ford dealerships to get there and it was worth it. I don't think the word... "No" is in there vocabulary.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new Mustang! Thank you for the great feedback!

  • 5.0 out of 5
    February 15, 2020

    Prompt dependable vehicle service performed at a Fair pricing. I had good sales experience and good service experience and recommend Grapone

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 14, 2020

    Coffee and muffin,very quiet no interactions with staff. I thought is was a little long for an oil change and tire rotation, the truck was also inspected... but it is a new truck

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 14, 2020

    It was a very relaxing experience. They offered a location for my son to play and toys to help entertain him. Everything was explained to me thoroughly... and in an easy to understand way. They took care of everything quickly and efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 12, 2020

    The effort that David our salesman made to answer all our questions. He not only found the answers to our questions he also provided us with printed materials.... This is our second vehicle we have purchased from Grappone in the last five months the first being a Toyota. I would have to say both experiences ranked five stars.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 12, 2020

    They are always friendly and keep you informed about what they are doing and how long they expect it will take.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    February 11, 2020

    Direct communication no " let me go talk to my manager". Smooth process and not the usually adversarial way of business

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 11, 2020

    Brandon Boynton was our Sales Person, our second time with him. He takes the time to listen to what we are looking for and explores options. He is an... extremely personable, patient sales person a valuable asset to you organization.

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    Shopped for a new car
    Did make a purchase
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