Safford Chrysler Jeep Dodge RAM of Warre

Safford Don’t trust this dealer! Purchased a 2017 Grand Cherokee. Sales rep said it comes with a 3-month/3000 mile bumper to bumper Chrysler service warranty. I had my first opportunity to use the warranty 2 months after purchase. I closed the driver’s side air vent. The next day I opened the same vent and no air was coming out. I also noticed a persistent squeak from the right front wheel that was only heard at low speeds. I called service and made an appointment for service. The air vent was evaluated by the service manager when I arrived. He said, “yep, it’s broke”. The manager completed the service ticket, where he stated the company policy “there is a $219 diagnostic/inspection fee.” I said “I have the 3-month Chrysler warranty”. He made no response/reply. I was called to be told the car was ready and the charge is $368. I said ok and figured I would address the charge with the sales rep that told me I had a bumper/bumper warranty. I arrived to pick up the car and went directly to the sales rep and asked about the warranty and the $368 fee. The sales rep said let’s go talk to the service manager. The manager said the “rod to the vent door popped off and we reconnected it”. I asked is the rod designed to pop off. The manager said “no, but it was not broke, the tech just popped it back on”. Not an acceptable answer in my opinion. Then I asked about why am I being charged. The manager said “the warranty only covers the repairs if there is a broken part. The air vent is not broken and the squeak was caused by an excessive buildup of break dust on the rotor, it was not broke.” My sales rep went to bat for me with the sales manager and came back with nothing but a $70 discount of the $368 service cost. Once again, a car dealer that does a bait and switch. I guess I should not be surprised.

I first purchased a Jeep from this dealership in 2014 and had such a great experience that I knew I had to return when it was time for my next vehicle. This time, I worked with Daniel, David, and Brendan to purchase a Durango, and they were simply the best team to negotiate such a big decision with. From start to finish, they were responsive, kind, communicative, and upfront always making sure I was educated on my options and never feeling pressured. I truly felt they had my best interest at heart, even working late into the night to help me make the right choice. Daniel even came in on his day off to be there when I closed the deal! The entire dealership has a positive, welcoming vibe, and the teamwork among the staff is unmatched. If you’re looking for a place that values its customers and makes the car-buying process smooth and stress-free, this is it. They are always the best choice!

I have bought all of my cars here! Salespeople are great! I wouldn’t go anywhere else!

Kathy was such a help in helping me pick out a reliable used car. She was patient and eager to help us and made sure we were satisfied. Kenny ultimately worked with us on pricing and he was very personable and friendly. Michael then had us sign papers even after hours and was still showing that he was happy to help us. My family and I have been coming here for years and years and the sales floor never disappoints. Nick is always cheery and ready to help and never disappoints! Love the Warrenton Team!

Worst dealership experience ever. I'm so disappointed in you. I've been looking g for months. Find the 21 Mustang at your dealership. You sell the car while I'm making deal, awaiting deal sheet for bank. And you sell and say Sorry. No thank you. Glad you didn't get my money. Never again. You are the worst. William the salesman should seek other work. SHAME ON YOU

I wish I could give them a better rating, but my experience doesn't allow. I purchased a $98K truck from them which they delivered. The delivery driver damaged the truck upon unloading. I was given the run around about the repairs. Safford pawned the whole thing off on me because they only hired the delivery company. They never gave me any information on the company so I spent weeks tracking and getting their insurance information. I now sit here wit expired temp tags. I informed the sales rep and the sales manager (David Black). I was told over a week ago that they were sending new temp tags. That never happened. Emails have gone unanswered from Mr. Black. Communication is poor at best from both Mr. Black and the sales rep. I have no idea when I will recieve my tags. the truck is illegal to drive at this point. It has been illegal for 19 days. Unacceptable.

Don't trust anyone there. They don't have a word. The manager have lack of professionalism. They said what you want to hear but at the moment of truth everything changes. Be aware read the papers before you sign anything.!!!

Super team at Safford of Warrenton! Dave, Mo, and Sam all worked hard to get us into our 2025 RAM 1500 Limited. Very happy with the people and the truck!! (We did not finance the vehicle.) Dealership was also immaculate--very much appreciated. We would not hesitate to buy another vehicle from Safford of Warrenton!

I hate to leave bad reviews but this one was just horrible. Dropped off our work truck on 7/9/2024 and it was not even looked at for a few weeks. Finally, a MONTH later after I had to keep bugging the service rep, they finished repairing it and charge me $1,266.85 for FUEL FILTERS! The service rep I called multiple times and would flat out tell me our vehicle is in the shop and it wasn’t. We have GPS and dash cams in all our trucks and know exactly where each and every vehicle is at all times. When I stated that to the rep that there’s no need to lie to me when I even drove around the dealer and the truck was still parked in the same spot for 3 weeks they went and disconnected the GPS system and didn’t even have common courtesy to plug it back in. The service rep and technician even wanted to play the guessing game, talking about oh we think it’s the fuel filters so I just the service rep well what if it’s not, do I still pay for the fuel filters and something that is not going to fix the issue? He stated yes and I got it all on my text feed because he never even wanted to call me back when I called him several times. Texting was the better choice. Even the receipt shows they charged me TWICE for the same repair. I’ve never been to any mechanic shop that charges flat rates on jobs. It’s usually a hourly labor rate with the shop providing the price and some shops have different hourly labor rates when the customer provides parts but flat rate and up charging customers I’ve never seen this. Ram has our truck computer locked and it requires a code to even get into the system to look at and I asked the service rep how do I obtain that code and never gotten an answer back. My family and I have bought a 2022 Ram 2500, 2021 Dodge Charger and service our work truck Ram 5500 from this place and this is the type of service we get. Oh I forgot to mention, they hate to do warranty work. We’ve brought this work vehicle here 3 times for warranty work and each time they want to sit there and play games and tell us oh this isn’t covered under warranty or they will try and tell you it’s a wear and tear item that is not covered under warranty. Steer far away from this place because they just will up charge or overcharge you. I emailed there corporate email address and still haven’t even gotten a response and maybe this review will actually get to someone that makes a difference because this is insane.

Nick Heroux is excellent! Great to deal with. He is not pushy and did his best to help find the best fit for us.