Reviews
Write a reviewWell it all started ok.
Well it all started ok. I spoke Bob Skinner on 4/15 and let him know I was coming from Detroit on 4/16 to look at the Dodge Grand Caravan. To ensure he understood my seriousness, I OFFERED to leave a deposit. I communicated with Bob and let him know where I was while en route. Once I arrived at the dealership I called Bob. He comes out, he hands me the keys and asks for a copy of my license. I oblige. As he comes to return my license, My sister (the actual buyer) and I were inspecting the van. Bob never even went over the details of the car with us. Didn't show us how anything worked. He didn't walk around and discuss the beauty of the car. NOTHING!!! Not even a suggestion of the best route to take since he KNEW I wasn't from there. No hospitality, no water, no coffee,.So we test drive, after all that is what came to do. I guess customer service is optional. We stop at the BP for about 30 minutes as we figure out the stow and go features and how to get the lift gate open inside the van. We are both currently in SUVs and buttons are not the same. So we are headed back and see an open tire service shop with bays. We think, hey let's see if they can look underneath for any hidden issues and get an objective view. The tech comes out, and does a quick informal inspection for us. Says a few things we needed to make mention of. Another tech comes out, asks what is going on. I explained we are from Detroit and though there is 500 mile warranty, we want to make sure it is sound before putting it on the highway. He says in that case let's get up in the air to give you peace of mind. Of course we are not their only customers, but he gets it in relatively quickly about 15 mins. The tech comes in the lobby and gets us. Shows us there is gasket leak to keep an eye on and showed us where the spare tire was, knowing from experience that most new owners to this van has no idea it is in the stored in the middle of car underneath. Now we are going through this car like a fine tooth comb. We learned the vehicle bumper may have been replaced or at least repaired. The carpet in back is off, the rear driver bumper panel is not attached but not listed as having an accident. The seat in the back was missing a cover and the other one was broken. We noticed a cracked in the front grill too. Now while we are going through the inspection the dealer is calling me. I text back I will call back. Then they keep calling. They ask if everything is ok. I respond getting the car checked out. Then they keep calling texting back to back as if I am not responsive. Now I'm irritated. Because now their texts are aggressive. Bring the car back now. I'm thinking, you have my vehicle with a Michigan plate and a copy of my license but mostly My daughter is in my car at the dealership and just left out the dealer using the restroom. Now this is when it all went to xxxx. Now we are done talking to the techs, gotten their recommendation to have flush the power steering fluid and break fluids because they DIRTY ASF (their words exactly) . I answered, the guy claimed to be the GM, and says I was made aware you Took a vehicle from our lot. I responded I didn't take anything, and from your statement it sounds as if you think I stole the car. He says well we didn't know. Now I'm on 100. I texted Bob we were getting it checked. We are less than 1 mile away. When we return to the lot he comes flying out, like we really stole it. He claimed he was not told we was getting it inspected. I go find Bob who received the texts to find out why he wasn't communicating or why this man thinks I stole a car. Now Bob says he didn't tell them but I didn't tell him we were getting an inspection up front. He said he wouldn't have a had a problem, I said we didn't know we were when we left. But since it wouldn't have been problem, why is it now. They had nothing!!! At this point I'm done. I know when my money is welcomed.
Last year I took my Fusion to Antioch for warranty work.
Last year I took my Fusion to Antioch for warranty work. While I waited, I entertained the idea of buying a truck. During the test drive there was a loud clicking from the rear, and the alignment was off. Salesman said it was the leveling system and "normal". I knew then, he didn't know what he was talking about, because its NOT normal. No big deal, as I knew these could be addressed at sale. I made an offer, they countered, of course. For FIVE HOURS they haggled me. Every time I asked for my keys, they sent someone else to negotiate. In the end, guess what? I got it for my original offer. Awesome, right? Now fast forward a month. I'm waiting for, what turned out to be an actuator, to come in when I notice none of the steering buttons are working. I call Kunes to add it to the warranty service. Easy-peasy... Covid hits Communist Illinois. My parts are delayed. I make several calls for updates, no response. Five months later I finally get a response from a great girl named Abi. Super helpful. However, my parts had come in, but because no one notified me, they were put back in stock. Now we wait agai