Kunes Ford of Antioch

They do not stand behind there cars. They said everything was working. Heater didn't

I was misled about a vehicle I was inquiring about even after point blank asking if there were anything wrong or that I should have known. Iwas told that nothing more than anyother truck with that many miles on it. I checked the car fax included and found out the truck had been off road and quit running and had to be towed out from where it was.

Predatory dealership that claimed advertised price online was a mistake. $6,316 discount off MSRP was advertised along with a "FREE LIFETIME WARRANTY! Kunes Country Exclusive - Complimentary LIFETIME WARRANTY on all new vehicles at no charge!". First OTD quote was for $9000 OVER MSRP. Was lied to by sales associate Dylan and sales manager Jason. Avoid.

This place advertises vehicles at prices they will not honor. Ad was 26. They said 28. Brought the price to their attention. Rebecca said she would honor the online price. They went online and raised their prices by 1000 and then a guy named Dylan said the price was almost 30. Told me nearly 4k more than advertised. They said their prices were an online error and they fixed them. He became condescending and said he had worked for Ford for 5 years. What McDonald’s did this clown work at before that? So I showed him the vehicle at 27 online stil. He stopped responding. These people are the greasy cars salesman you hear all the bad things about.

This place advertises vehicles at prices they will not honor. Ad was 26. They said 28. Brought the price to their attention. Rebecca said she would honor the online price. They went online and raised their prices by 1000 and then a guy named Dylan said the price was almost 30. Told me nearly 4k more than advertised. They said their prices were an online error and they fixed them. He became condescending and said he had worked for Ford for 5 years. What McDonald’s did this clown work at before that? So I showed him the vehicle at 27 online stil. He stopped responding. These people are the greasy cars salesman you hear all the bad things about

A terrible experience. Don’t waste your time. The prices are not true. They will tell you it’s an AI mistake even if you verify pricing prior to making the trip. Dishonest, cheaters, absolutely rotten to the core. 😡😡

We purchased the Van and were out the door within an hour, and they had one of their guys deliver it a couple hours away which was awesome. Definitely recommend Russell who setup the deal for us.

My experience with this dealership was appalling. The sales guy did the good ol' bait and switch with a bronco that was advertised on my sister, and from there it just went down hill. Seriously folks, if you're looking to get ripped off and taken advantage of, by all means, go to this crap hole. If you want a good deal and a vehicle you will actually like, go elsewhere. Good thing, my sister did not buy a vehicle from this place and those shelby pick up trucks out front, well they look good there. I will buy mine somewhere other than there.

My company purchased a new Harley Davidson Edition Ford F-250 from Kunes Ford of Antioch on September 12th 2024. I am the owner of the company and let me say if I ran my business the way these guys run theirs I'd be bankrupt in 3 months. The sales side was great until all the paperwork was signed and then everything changed. I questioned why the truck had 235 miles on it when I purchased it. I was told that it was because they drive the trucks from the build location. No Manufacturer would let vehicles be driven from the build location to the dealer. The liability alone wouldn't be worth the risk. I let it slide even though I knew it was xx. I did all my paperwork via the Internet and email all was good on that side. I personally went to pick up the truck because I just happen to be about 2 hours away in Wisconsin for work. I arrived to pick up the truck at dusk. Of course most dealers want you to walk around and make sure it looks good. I did a quick walk around but it was also getting dark and hard to see stuff. I also take pictures when I pick vehicles up because CYA. THANKFULLY I did, I found a major gash on one of the wheels. Decided to just tell them that one of the wheels was damaged when I picked the truck up and we need to take care of this. I did not mention that I had pictures on their lot to prove it. They told me it probably happened while I drove it back to Wisconsin I argued by the look of it this was not from normal driving this looked like someone hit a rock while off roading. Again truck had 235 miles on it when I got it. Then I tell them I have pics of the wheel and damage on their lot before I ever drove it. Of course the attitude changed and my sales guy said they would handle it. A week goes by of me asking everyday about getting the wheel replaced, not repaired. Today I called to speak with the New car manager because waiting for them it will never get done. The manager wanted to have the wheel repaired instead of replaced. I said absolutely not. If I wanted a used truck that's what I would have bought. I'm starting to see other issues with the truck now. Alignment seems off, tires are poorly balanced, paint and exterior is in terrible condition. This truck retails for $120K, if someone spends that on a vehicle and its not a military or emergency vehicle then it better be spotless and in pristine condition. Like I said earlier I purchased a NEW truck not a used truck. It's been almost two weeks now and trying to get them to handle this has been ridiculous. So now we're here to get their attention. We'll be reaching out to the Illinois Attorney Generals office, Ford Motor Company, Tuscany Motor Company who builds the Harley Davidson Edition trucks. I'm a patient person but I work in a world where we get things done asap. These guys act like I'm the problem. My companies law firm will be in contact as well. Ridiculous that this is what it takes to get things done these days.

If I could give this Dealer negative Stars I would. it started outside the dealer on the website where I made a request to trade in my car, at what point someone texted me and set an appointment to meet my sales rep. When showing up for that appointment the Sales rep had no clue who we were and looked so dumbfounded as he was already working with another person who happened to pull in right as we did. So we got passed off to another Sales rep i though ok because he seamed nice and easy to work with.... MAN WAS I WRONG. He gets us test driving and during these test drives was supposed to be starting the prosses for financing, come to find out he was not. When we come back, he starts running numbers and claims he will be right back. (he could be seen walking around the dealership checking in with the people at the desk every now and again). After about an hour he stops back by his desk to let us know he is still waiting for Ford to get back to us but that you guys are with our "prime lenders.... "what ever the #&^$ that means". he comes back again and says I want to show you some other cars I think going NEW will be better to Hide what negative Equity you have in your car. So he pulls up a base model Escape, with nothing on it. For the cost of a car, I'm not interested in a "base" model. We asked about the Ford Bronco, since it was going for about the same price as the Escape. He pulls up the Bronco when showing it to use he says looks like you guys would have an interest rate of 2-3% with this nice one here so take it for a spin and ill do the numbers. After the test drive he comes out and says she is nice right, so here is the thing we ran the numbers and it looks like this would not be a good fit but if you have a co-signer we can make it happen. The co-signer was with me, so they applied and then about 2 hrs later he comes back and says ok so We got an offer from landmark but we are sill waiting for Ford to Respond. shows us a sheet with terms on it they wanted a little more for a down payment and the payment was a little higher, and since they were closing, he said to see what we could do, and they would work on it tomorrow, and he said take a photo of it and lets see if ford comes back with anything better...5 hours there and nothing finalized. I check in on Friday...no update, but I was just going to swing the higher payment and put a little more down with the lender deal we took the picture of, so I told him we would come in on Saturday to finalize everything, and he agreed. I show up Saturday, and out of nowhere there is no deal. "LAND MARK pulled that deal back" UM WHAT I've never heard of a deal being pulled back. he clams that the contact who sent it no longer worked there as of Friday....Excuse me, what? How does that affect my deal? And now he's showing us a different Bronco, I can only assume the one we were working on is gone. After that test drive, he says new incentives will come out on Tuesday, that will hopefully be better, so I will send a group text to all parties, on Tuesday. Surprise, Tuesday comes and no text, I have to reach out to him YET again and he says we have to wait till Wednesday when they are in the system....It's now Wednesday, and I am STILL waiting!! LOOK IM NOT STUPID I know my situation is not easy, but it just takes work. Every customer should be treated the SAME!!. Do not treat me like crap because I'm less than perfect like others in the show room. I guess I don't belong in a dealership like this with my poor, working class, less than stellar credit xxx. I'm not this perfect deal, and get this now he is avoiding me when he told me i would have a response today and I've heard nothing. Look, don't play games, just be straight and open with me tell me you don't wont to work with me, don't just leave me on ignore to take a different deal, that doesn't say much about you. I DO NOT RECOMEND THIS DEALER TO ANYONE!