Kunes Ford of Antioch

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3.0
(1,034 reviews)
Visit Kunes Ford of Antioch
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–8:00pm
Tuesday 9:00am–8:00pm 7:30am–8:00pm
Wednesday 9:00am–8:00pm 7:30am–8:00pm
Thursday 9:00am–8:00pm 7:30am–8:00pm
Friday 9:00am–8:00pm 7:30am–8:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday Closed Closed
New (888) 890-0799 (888) 890-0799
Used (888) 903-4202 (888) 903-4202
Service (888) 904-4938 (888) 904-4938

Inventory

See all 180 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2019.
Welcome to Kunes Ford of Antioch!
Kunes Auto Group is a value-based family owned and operated auto group serving the greater Southern Wisconsin and Northern Illinois areas since 1995.
The Kunes Auto Group is not only dedicated to our customers but also to the communities that we are privileged to work in. Please see our website and our Giving Back page to see how Kunes strives to make a difference and how you can join us.
We make car buying EASY!

Service center

Phone number (888) 904-4938

Service hours

Monday
7:30am–8:00pm
Tuesday
7:30am–8:00pm
Wednesday
7:30am–8:00pm
Thursday
7:30am–8:00pm
Friday
7:30am–8:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

3.0
(1,034 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I wouldn't subject my worst enemy to this dealership.

I wouldn't subject my worst enemy to this dealership. They lie constantly and even made up parts on my car that needed to be replaced when i brought it in for service. I immediately pulled it and took it to another Ford dealer who found no issues.

1.0

I wouldn't subject my worst enemy to this dealership.

I wouldn't subject my worst enemy to this dealership. They lie constantly and even made up parts on my car that needed to be replaced when i brought it in for service. I immediately pulled it and took it to another Ford dealer who found no issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

We had a pleasant experience dealing with salesman Allen

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

5.0

We had a pleasant experience dealing with salesman Allen

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Bought a suv less than a month ago .

Bought a suv less than a month ago . They were quick to make a sale and rushed me and I fell for it. Then get car home and pop the hood and the entire engine covered in some kind mud . Horrible. Also the finance guy was horrible and so rude . Almost walked out but my sales guy got a different man to handle my finance. Interior of car also was just wiped down not detailed . Then the drivers door wouldn’t engage to open from inside. Brought the car in to be fixed at Kunes get there and they said it won’t be done for hours after I received a text the day earlier saying I could wait . Today I just dropped car off at 7:30 so we will see how long this takes. I have attached photos for reference from my review. Paid over $17,000 for this suv and it’s been a nightmare dealing with Kunes. Also the dealership told me they would clean the engine when I got my door fixed and they told me today they are not doing that. I think they never even inspected the vehicle before selling to me . Hopefully I’m safe driving it ! I should of read reviews before my purchase!

1.0

Bought a suv less than a month ago .

Bought a suv less than a month ago . They were quick to make a sale and rushed me and I fell for it. Then get car home and pop the hood and the entire engine covered in some kind mud . Horrible. Also the finance guy was horrible and so rude . Almost walked out but my sales guy got a different man to handle my finance. Interior of car also was just wiped down not detailed . Then the drivers door wouldn’t engage to open from inside. Brought the car in to be fixed at Kunes get there and they said it won’t be done for hours after I received a text the day earlier saying I could wait . Today I just dropped car off at 7:30 so we will see how long this takes. I have attached photos for reference from my review. Paid over $17,000 for this suv and it’s been a nightmare dealing with Kunes. Also the dealership told me they would clean the engine when I got my door fixed and they told me today they are not doing that. I think they never even inspected the vehicle before selling to me . Hopefully I’m safe driving it ! I should of read reviews before my purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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4.0

Would get a 5 star but there service department sucks so

Would get a 5 star but there service department sucks so bad, treat u like an idiot, don't do work that is needed,break things while ur in there care, I was forced to sell my truck at a discount because they held it hostage for 2 months . 0 rating for the service department,

4.0

Would get a 5 star but there service department sucks so

Would get a 5 star but there service department sucks so bad, treat u like an idiot, don't do work that is needed,break things while ur in there care, I was forced to sell my truck at a discount because they held it hostage for 2 months . 0 rating for the service department,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Your service department sucks

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1.0

Don't deal with Robert.

Don't deal with Robert. I can't speak for the other sales reps. I spoke with Robert on the phone on a Monday to see if I could place a hold on the vehicle until wednesday by leaving a $500 deposit via credit card. Robert said he had to check with his manager. Robert came back to the call and said the $500 down was acceptable. I gave Robert my credit card info, he said he made the charge and a hold is on the vehicle. The next day I checked my bank account and no charge was made or was pending. I called back and spoke with a manager who told me that is not in there policy. I spoke with Robert on Wednesday about taking down my credit card info and the charge/vehicle hold that never happened. Robert kept changing his story saying he didn't take down the credit card number anywhere...then he said he typed it in...then he said he "ripped it up and threw it away".

1.0

Don't deal with Robert.

Don't deal with Robert. I can't speak for the other sales reps. I spoke with Robert on the phone on a Monday to see if I could place a hold on the vehicle until wednesday by leaving a $500 deposit via credit card. Robert said he had to check with his manager. Robert came back to the call and said the $500 down was acceptable. I gave Robert my credit card info, he said he made the charge and a hold is on the vehicle. The next day I checked my bank account and no charge was made or was pending. I called back and spoke with a manager who told me that is not in there policy. I spoke with Robert on Wednesday about taking down my credit card info and the charge/vehicle hold that never happened. Robert kept changing his story saying he didn't take down the credit card number anywhere...then he said he typed it in...then he said he "ripped it up and threw it away".

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Good afternoon. My name is Jesse Fischer. I am the General Manager of Kunes Ford of Antioch. I want to apologize how this whole interaction went with Robert. I was the person you spoke with before you left. As we discussed before you left, contact me directly with any concerns.

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5.0

Please read

I work 3rd. So I set up an appointment online. They set me up with Dylan. Dylan contacted me via text. Asked what I'm in the market for. I gave Dylan a run down. We set up a day & time. When I arrived Dylan had A few trucks lined up & ready to go. I gave more in detail on what I was in need of. One being the 3.5 twin turbo. Found a truck after looking at several of them. Only issue at the time was no trailer hitch. One of my requirements. Dylan had that taken care of. Kunes paid for the new hitch to be installed. Everything went smooth from start to end. Dylan is a great guy to work with & made everything pretty much pain free. Even took care of lunch. What happens next is what is Important. After a month of owning the F150. I put new rims & tires along with running boards. Come to only find out one major thing was wrong. It didn't have the 3.5 twin but the 2.7. Lets just say I was pretty upset & felt taken for. stuck with a truck I couldn't use. I left a pretty crappy review. I contacted Jesse the general manager. I Explained the situation. He talked to Dylan & got back to me the same day. Dylan being a standup guy owned up to the mistake & both Dylan & Jesse went more than out of their way to make all right. They got me a bigger truck more than I expected it to be. They removed the rims & tires from the one truck to the other. The truck they got me was clearly worth much more money But kept the number the same. Mistakes happen for a reason. How those mistakes are handled is what's key. Kunes stepped up to the mistake ^ made it right. Thank You!! They proved to have an honest sales team & proved they want you to leave happy. They have my trust

5.0

Please read

I work 3rd. So I set up an appointment online. They set me up with Dylan. Dylan contacted me via text. Asked what I'm in the market for. I gave Dylan a run down. We set up a day & time. When I arrived Dylan had A few trucks lined up & ready to go. I gave more in detail on what I was in need of. One being the 3.5 twin turbo. Found a truck after looking at several of them. Only issue at the time was no trailer hitch. One of my requirements. Dylan had that taken care of. Kunes paid for the new hitch to be installed. Everything went smooth from start to end. Dylan is a great guy to work with & made everything pretty much pain free. Even took care of lunch. What happens next is what is Important. After a month of owning the F150. I put new rims & tires along with running boards. Come to only find out one major thing was wrong. It didn't have the 3.5 twin but the 2.7. Lets just say I was pretty upset & felt taken for. stuck with a truck I couldn't use. I left a pretty crappy review. I contacted Jesse the general manager. I Explained the situation. He talked to Dylan & got back to me the same day. Dylan being a standup guy owned up to the mistake & both Dylan & Jesse went more than out of their way to make all right. They got me a bigger truck more than I expected it to be. They removed the rims & tires from the one truck to the other. The truck they got me was clearly worth much more money But kept the number the same. Mistakes happen for a reason. How those mistakes are handled is what's key. Kunes stepped up to the mistake ^ made it right. Thank You!! They proved to have an honest sales team & proved they want you to leave happy. They have my trust

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2.0

Joseph is a fast talker and acts like he really cares

Joseph is a fast talker and acts like he really cares about his customers. I was looking for a new Ford Escape as I had totaled my older model the week prior. He was pleasant to work with at first and not too pushy. I realize that "new" vehicles are almost impossible to locate right now but I had specific options in mind and he indicated that he would be able to find me something on one of their other car lots. Initially he said that they could get me the vehicle I wanted in black. I was fine with that. He called me the next day and said that this particular vehicle wasn't available in the short timeframe that I required. He said that he could get me the exact same vehicle in white, but with a light colored interior color scheme. I was worried about it being a dirt magnet but he offered to have it coated with a protectant at Kunes expense (which I agreed to). I was over-the-moon happy at this point. I picked up my new vehicle the next day after test driving it with Joseph and dealing with a very offensive, pushy and too much cologne wearing F & I manager. One of the things that sold me on Kunes was that they supposedly have a lifetime powertrain warranty on all new vehicles purchased through them (this was relayed to me by Joseph). Never once did he mention that I needed to have all of my service performed by their dealership. I live in Kenosha and there's no way that I want to travel all the way to Antioch for service. Also snuck in without my knowledge was a $1299.00 charge for ceramic coating that I never asked for nor wanted. I asked for the window sticker and Joseph printed out a copy for me. I asked for the original and he informed me that it was in the glovebox of my new vehicle. In essence, never once did I have the opportunity to look at it as Joseph kept the copy in his possession. I was only shown a summary of charges, which was where I noticed the ceramic coating charge that I had them delete. I took my new vehicle to the grocery store the next day only to observe while loading my groceries that my new vehicle is not equipped with a towing package. This was one of my main requirements! I was assured that this vehicle came with the towing package! I guess it's my fault too that I didn't inspect the vehicle more thoroughly. I just have the feeling that Joseph knew this all along. Word to the wise...don't let the Christian music playing in their dealership fool you.

2.0

Joseph is a fast talker and acts like he really cares

Joseph is a fast talker and acts like he really cares about his customers. I was looking for a new Ford Escape as I had totaled my older model the week prior. He was pleasant to work with at first and not too pushy. I realize that "new" vehicles are almost impossible to locate right now but I had specific options in mind and he indicated that he would be able to find me something on one of their other car lots. Initially he said that they could get me the vehicle I wanted in black. I was fine with that. He called me the next day and said that this particular vehicle wasn't available in the short timeframe that I required. He said that he could get me the exact same vehicle in white, but with a light colored interior color scheme. I was worried about it being a dirt magnet but he offered to have it coated with a protectant at Kunes expense (which I agreed to). I was over-the-moon happy at this point. I picked up my new vehicle the next day after test driving it with Joseph and dealing with a very offensive, pushy and too much cologne wearing F & I manager. One of the things that sold me on Kunes was that they supposedly have a lifetime powertrain warranty on all new vehicles purchased through them (this was relayed to me by Joseph). Never once did he mention that I needed to have all of my service performed by their dealership. I live in Kenosha and there's no way that I want to travel all the way to Antioch for service. Also snuck in without my knowledge was a $1299.00 charge for ceramic coating that I never asked for nor wanted. I asked for the window sticker and Joseph printed out a copy for me. I asked for the original and he informed me that it was in the glovebox of my new vehicle. In essence, never once did I have the opportunity to look at it as Joseph kept the copy in his possession. I was only shown a summary of charges, which was where I noticed the ceramic coating charge that I had them delete. I took my new vehicle to the grocery store the next day only to observe while loading my groceries that my new vehicle is not equipped with a towing package. This was one of my main requirements! I was assured that this vehicle came with the towing package! I guess it's my fault too that I didn't inspect the vehicle more thoroughly. I just have the feeling that Joseph knew this all along. Word to the wise...don't let the Christian music playing in their dealership fool you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

I would not send my worst enemy here!

I would not send my worst enemy here! They would not honor the warranty until I contacted Ford Motor Company. They refuse to answer any call, all calls go to VM. No calls are EVER returned. They kept my vehicle for over 6 weeks. I had to physically drive in to the dealer to get any updates. On one such trip, while parked in their lot my Brand New Shelby Mustang GT500 (not bought there THANK GOD!) was damaged and they refused any liability! Had they returned ANY of my multiple calls I would not have had to go there in the first place! Then they never transferred the registration for my trade-in causing me fines for my previous vehicle not being insured THEN I could not renew the registration for the car I got from them. Turns out I was driving around illegally! I paid Kunes for the license tranfer that they did not do! Can you believe that the Secretary of State office was finally able to rectify the problem. They are true "xxxx" of the earth using Christian music and faith based decorations to fool the consumer. What would Jesus think of their practices???

1.0

I would not send my worst enemy here!

I would not send my worst enemy here! They would not honor the warranty until I contacted Ford Motor Company. They refuse to answer any call, all calls go to VM. No calls are EVER returned. They kept my vehicle for over 6 weeks. I had to physically drive in to the dealer to get any updates. On one such trip, while parked in their lot my Brand New Shelby Mustang GT500 (not bought there THANK GOD!) was damaged and they refused any liability! Had they returned ANY of my multiple calls I would not have had to go there in the first place! Then they never transferred the registration for my trade-in causing me fines for my previous vehicle not being insured THEN I could not renew the registration for the car I got from them. Turns out I was driving around illegally! I paid Kunes for the license tranfer that they did not do! Can you believe that the Secretary of State office was finally able to rectify the problem. They are true "xxxx" of the earth using Christian music and faith based decorations to fool the consumer. What would Jesus think of their practices???

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.
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1.0

Where do I start?

Where do I start? Maybe start with telling the sales staff my partner works 3rd shift and we needed to make sure we have everything we needed because he needed to get some sleep, and that we didn't have much to put down. When we arrived we had to go over the same info and spent 20mins of having to search for the exact info, however, information was already given and on the application. Then we were told we need an additional $2,000 down and so we left very unhappy. Within 10mins We found a deer friend who was willing to loan us the funds. We called them back and the sales person said I will call you right back. We waited over two hours, we sent two additional text messages and have not heard back from them. They lied to us from the beginning and didn't even have the common curiosity to actually call us back. I will never go there and will advise all of my friends to do that same. They play Christian music in the showroom, their "faith" is just that, for the showromm, kinda sick to use Christianity as a gimmick.

1.0

Where do I start?

Where do I start? Maybe start with telling the sales staff my partner works 3rd shift and we needed to make sure we have everything we needed because he needed to get some sleep, and that we didn't have much to put down. When we arrived we had to go over the same info and spent 20mins of having to search for the exact info, however, information was already given and on the application. Then we were told we need an additional $2,000 down and so we left very unhappy. Within 10mins We found a deer friend who was willing to loan us the funds. We called them back and the sales person said I will call you right back. We waited over two hours, we sent two additional text messages and have not heard back from them. They lied to us from the beginning and didn't even have the common curiosity to actually call us back. I will never go there and will advise all of my friends to do that same. They play Christian music in the showroom, their "faith" is just that, for the showromm, kinda sick to use Christianity as a gimmick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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1.0

Never go there

Liars and all talk . These people waste time and run the f outta your credit and make you wait and not at all honest with you . Be honest . I’m so happy I found a legit place and finally got my suv an hour away .

1.0

Never go there

Liars and all talk . These people waste time and run the f outta your credit and make you wait and not at all honest with you . Be honest . I’m so happy I found a legit place and finally got my suv an hour away .

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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